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Grand Hotel Downtown

#92 of 351 Hotels in Amsterdam
Certificate of Excellence
1e Constantijn Huygenstraat 10A, 1054 BR Amsterdam, The Netherlands
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Grand Hotel Downtown
Best prices for: 1 room 1 guest
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Ranked #92 of 351 Hotels in Amsterdam
Certificate of Excellence
A recent review
5 of 5 stars Reviewed November 15, 2014
Thyme60 Wymondham, United Kingdom
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480 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hotel Downtown
See the most recent reviews
Wymondham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2014

We stayed for a 2 night break and were pleasantly surprised by our penthouse suite. The entrance to our room was in a small lobby accessed by using your keycard. The room was large with access onto the roof terrace from either the main bedroom or also the bathroom. the french doors were floor to ceiling, very tall letting in... More 

Was this review helpful? Yes
Inge M, Manager at Grand Hotel Downtown, responded to this review

Thank you for your detailed review. This is really appreciated. Great to hear you enjoyed your stay in Amsterdam and your penthouse. We are looking forward to welcome you back when you will visit Amsterdam again. And don't hesitate to request the same room. We will do our best to assign you the same. More 

Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 9, 2014

My friend and i booked a pent house room for 3 nights midweek. The room was okay, oddly portioned to say the least. we had a pleasantish stay... other then than on day of check out we we presented ourselves at the reception desk at 12.10 noon. While trying to check out the reception staff both whom were constantly giggling... More 

Was this review helpful? Yes 4
Inge M, Manager at Grand Hotel Downtown, responded to this review

Thank you for writing a review and sharing your experience. I am really sorry to hear that you got the feeling that our staff was making fun of you. My colleague that was working that day ensured me that they were not making fun of you at all and they would like to apologize if they gave you that feeling.... More 

Moscow
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 9, 2014

Is it a 4 star hotel???no. On the second day of our stay(right after the first room cleaning) we found all our medicines disappeared! They were stolen. The hotel staff could not help us(just keep calm, we are sorry!) and really explain how it could happen. We were asked to note the list of the disappeared medicines,but they said they... More 

Was this review helpful? Yes 1
Inge M, Manager at Grand Hotel Downtown, responded to this review

Thank you for writing the review. However, this is not the way it went. After you told a colleague that the medicine were missing you immediately accused our employee's. As you may unserstand we don't doubt the loyalty of our emopleyees's and that's why we don't accuse them of anything before we know what happened. The manager checked all the... More 

Edinburgh, United Kingdom
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 4, 2014 via mobile

Warm welcome on arrival. The staff are very helpful and knowledgable of the best places to visit .Nothing to much trouble for them.always greeted with a smile .The hotel was very clean .We were in room 118 and it was large and spotless ..Comfortable bed and sofa . Great shower, lovely big bath robes and slippers .Room cleaned daily with... More 

Was this review helpful? Yes
Inge M, Manager at Grand Hotel Downtown, responded to this review

Thank you for your nice words and great to hear that you enjoed your stay! We are looking forward to welcome you back to our hotel. More 

Lincoln, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2014

The staff here were very helpful and we're happy to offer directions to any tourist attractions, they also allowed us to leave our bags for the day so we didn't have to drag them around with us. The room was beautiful and luxurious and we both enjoyed our 2 night stay here :)

Was this review helpful? Yes
Inge M, Manager at Grand Hotel Downtown, responded to this review

Great to hear that you enjoyed your stay and thank you for your nice review. We would love to welcome you back. More 

Hampshire
Contributor
17 reviews 17 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 2, 2014

Handy location - 2 tram line close by and walkable to Jordaan and the Wallen (old city). Room was spacious and beds comfortable, though room was dark. Shower rooms was great. Breakfast was included in the rate, but a bit disappointing. On the whole. good value for money.

Was this review helpful? Yes
Inge M, Manager at Grand Hotel Downtown, responded to this review

Thank you so much for the review and feedback, This really helps us to keep improving our service. We would like to inform you that we are going to change the light bulbs in all the rooms now the winter is coming up and it get's darker. So the light will be brighter in the room. Your feedback about the... More 

Prestwick, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 28, 2014

Really pleased that once again Tripadvisor was spot on. Was in Amsterdam for a 3 night long weekend. Hotel was a little outside the main tourist area but was easily accessible to centre of Amsterdam, attractions and restaurants by either bicycle (definitely recommended and well worth it) or by a short walk to the number 17 or number 1 tram.... More 

Was this review helpful? Yes
Inge M, Manager at Grand Hotel Downtown, responded to this review

Thank you for your detailed review and feedback. Great to hear that you enjoyed your stay! I forwarded your nice compliments to the entire staff and they were really pleased and proud. That's the most important thing for us, that our guests feel welcome. Your feedback about the fan is taken into account and we are going to check what... More 

London, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 24, 2014

Well if you are looking for a decent hotel experience and used to stays in normal hotels, do not go there. I have booked a penthouse, no complaints on that; room is big, bathroom as well, got my own terrace but also got a negative side; the bed linens are old (worn) do not have a feeling of a good... More 

Was this review helpful? Yes 2
Inge M, Manager at Grand Hotel Downtown, responded to this review

Thank you for writing this detailed review. This is really appreciated as it helps us to keep improving our service. The rooms is equipped with room amenities such as shampoo, soapbar, showergel, body lotion, vanity kit, bathrobe, slippers, minibar upon request, flatscreen, Amsterdam Magazine, etc. If you prefer more amenities please do not hesitate to call our front offiice and... More 

Mexico City, Mexico
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 20, 2014

this hotel has nice rooms and a very good ubication, staff is not the best some of them are very rude, i tried to get a bike from them and this was a very difficult thing to do they ask for my credit card again even they have it on file.

Was this review helpful? Yes 1
Inge M, Manager at Grand Hotel Downtown, responded to this review

Thank you for your review. This is really appreciated. I am sorry to hear that you experienced our staff as rude. They are all trained to work in the hospitality and I do believe it was not the intention to give you this feeling. However I discussed this review with the entire team to alert them about the communication. We... More 

London, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 11, 2014

Arrived in the early afternoon without suitcases as the flying company left them behind in London so already upset. At the check in, the recepsionist forgot to give as our passport back and then looked at us and said "you just arrived and you have already almost lost your passports". Later in the afternoon we asked for 2 tooth brushes... More 

Was this review helpful? Yes 2
Inge M, Manager at Grand Hotel Downtown, responded to this review

I am really sorry to hear that we could not exceed your expectations. You lost the suitcases which already causes a unpleasant experience. That we forgot to give back your passports should not have happened. I asked the colleagues that were working that day and they were really sorry and it was not there intention to give you a unpleasant... More 

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