We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Max Brown Hotel Amsterdam

Herengracht 13 - 19, 1015 BA Amsterdam, The Netherlands (Formerly chic&basic Amsterdam)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Max Brown Hotel Amsterdam
Professional photos View all
Browse nearby
Max Brown Hotel Amsterdam
Add Photo Write a Review

558 Reviews from our TripAdvisor Community

Traveler rating
    175
    236
    93
    34
    20
See reviews for
35
299
52
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (558)
  • Mar-May only
    (171)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (142)
  • Dec-Feb only
    (117)
All months
Aθήνα
Top Contributor
94 reviews 94 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed there for 3 nights.It is centrally located close to the central station.Easy to reach.It has cute decoration.Polite staff.But I stayed at a room at the 3rd floor ,it was really too small !!!!especially the WC,toilet+shower were not seperate!!!and the basin was beside the bed!The only good was the big and really comfortable matress and pillows.It was a warm... More 

Was this review helpful? Yes
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear TravellerforlifeIT, We are happy you wrote your review although it was not all positive. We do understand your remarks though; our rooms are indeed small due to the fact the hotel is situated in 3 historical buildings. We hope the magnificent bed and our welcoming staff made things good for you. Next time you like to stay with us,... More 

United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this lovely hotel from 16 May-18 May for my boyfriends birthday. This hotel is only on the small side with around 17 rooms in total. This is a lovely hotel with quirky decor that you won't see anywhere else, we really liked this. Our room was a superior room which was pleasantly sized, enough for two people... More 

Was this review helpful? Yes
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear Lucy W, So nice read you enjoyed your stay with us and you liked the birthday surprise! You are more then welcome to come back soon so we can surprise you again:) The summers in Amsterdam are great, we will make up a great for you. With kind regards, Ruth de Groot Hotel Manager More 

Altrincham, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Enjoyed my stay here, the hotel was nice and clean, staff were friendly and helpful. Would have been a four star review however, 2 months after may stay and multiple emails and phone calls later, I'm still waiting for them to refund a180 euro charge to my credit card that they can't explain. Shame this has left a sour taste... More 

Was this review helpful? Yes
Ruth D, General Manager at Max Brown Hotel Amsterdam, responded to this review

Dear Matt C, We like to apologise for the inconvenience regarding your payment. I will personally look into it with our reservations department and we will contact you asap to make things right for you. Very happy you take the payment return issue apart from the hotel and the in house service. Thank you. With kind regards, Ruth de Groot... More 

Brussels
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel and rooms on the website of Max Brown look nice, but I think that they are maybe only showing off the top rooms. Our room was very small and average, with a useless shower (shower on top of toilet, and water leaking into room because there is no threshold stopping it). As other reviewers have said, and as... More 

Was this review helpful? Yes 2
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear lemongrass-ginger, Thank you for your review. Yes our rooms ar historic and therefore small, and yes we have no elevator so some guests need to climb stairs! Knowing this we focus on the best service and we offer basic breakfast for free. Please let us know when you planning to stay with us again so we can manage your... More 

manchester
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 5 weeks ago

really nice place, good location, can't go wrong> Rooms are quite small but very beautiful. Great for the canals. This is a really lovely hotel and the staff were helpful. Can't really find fault with it

Was this review helpful? Yes 1
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear Wigman2, Thank you so much! You were welcome and we hope to see you again soon! We wish you a good weekend, on behalf of the whole Max Brown crew. With kind regards, Ruth de Groot Hotel Manager More 

Oslo, Norway
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed at the Max Brown Hotel for 3 nights, and I would put this hotel among the average hotels. Location is perfect, and the staff is very nice, but it is very inconvenient for elderly people with its steep and narrow stair and small rooms. There is also a very plain breakfast so don't waste money on that. You... More 

Was this review helpful? Yes
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear Fern H, We are so sorry to hear your complaints. It´s true we are indeed a small hotel not only famous for our location and service but also for our cleanliness! We wished you expressed your dissapointements while you were in the hotel so wehad the change to address your issues. With kind regards, Ruth de Groot Hotel Manager More 

I
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2015

It's in the perfect location, a short walk from the central station and you step out the apartment door onto a beautiful canal. The rooms are fabulously decorated, the beds are super comfy and the shower is great even the shampoo. Will highly recommend to my friends. The only downside was being English we like a kettle in the room.

Was this review helpful? Yes 1
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear Littlemin86, We like to thank you for your great review. We hope to welcome you back in Max Brown any time soon! Best regards, Ruth de Groot Hotel Manager More 

Cardiff, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 20, 2015

The location was perfect, beautiful view from the canal view bedroom, although uncomfortable small. I understand the hotel is based in a traditional dutch house so I expected it to be small but I felt I paid too much for what it was. The breakfast provided was nice, although again, the breakfast area was far too small, I felt uncomfortable... More 

Was this review helpful? Yes
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear Fern H, Thank you for taking the time to review Max Brown. It's true, we are a small hotel since we are situated in 3 historical buildings. Unfortunately there is nothing we can do to change our space. Did you mention your issues to our staff while you stayed with us? We always try to fix whatever we can.... More 

Athens, Greece
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 17, 2015

In March 2015 we visited Amsterdam & stayed at Max Brown Hotel. The view was fantastic & generally the room was very nice,quite, warm decor. The only drawback was breakfast, which was rather "poor" for such a hotel. The location is very convenient 8-10 minutes ( walking distance) from Central station and a bit more to get to Dam square.... More 

Was this review helpful? Yes
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear Aphrodite G, Thank you for your review. We take away your tip to inform guests upfront about tourist tax (a common thing in every city, but still thank you!). Regarding the breakfast; we offer fresh and indeed basic and also FOR FREE! Hpoe to welcome you again soon. Best regards, Ruth de Groot Hotel Manager More 

Grimsby, United Kingdom
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 17, 2015

We recently stayed here Sunday to Wednesday in a superior delux room with canal view. It was lovely. Chose it as wanted to experience a more traditional environment than a big chain hotel. It is unique and a bit quirky and well worth it if you are into this. The staff are great and really helpful. Can't comment on other... More 

Was this review helpful? Yes
Ruth D, Manager at Max Brown Hotel Amsterdam, responded to this review

Dear time2travel4us, Thank you for your great and honest review! We hope to welcome you back any time soon. Best regards, Ruth de Groot Hotel Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

361 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (336)
Viewed
Hotel & grounds (78)
Viewed
Room/suite (91)
Viewed
Bathroom (33)
Viewed
Dining (13)
Viewed
View from room (52)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
2:20
Videos (1)
Viewed
Other (65)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (12)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay