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Swissotel Amsterdam

#45 of 350 Hotels in Amsterdam
Certificate of Excellence
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Damrak 96, 1012 LP Amsterdam, The Netherlands
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Swissotel Amsterdam
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1,723 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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There are newer reviews for Swissotel Amsterdam
See the most recent reviews
1 review
4 of 5 stars Reviewed 2 weeks ago

Very good hotel, conveniently located in the very centre of the city. They provided a very good service during our stay, nice, big and clean rooms with nice towels and bath. Staff at the reception was very friendly and helpful. The food in the restaurant was good but service could be better, waiters were slow to be honest. Otherwise I... More 

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

I would like to sincerely thank you for having stayed with us during your time in Amsterdam. Thank you for pointing out the high standard of our rooms. I will share your kind feedback regarding the staff with my colleagues. I am sorry to hear that your restaurant experience was not up to expectations, unfortunately our restaurant facility is outsourced,... More 

London
Top Contributor
154 reviews 154 reviews
49 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The swissotel is in a very good location being near central station and on Dam Square so you have many tram lines to choose from. The reception staff are excellent, very friendly and all our questions answered regarding best routes to places and restaurant suggestions, very helpful. Our room was compact but very adequate, comfy beds with good bedlinen and... More 

Was this review helpful? Yes 1
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thank you for the great review, highlighting some of our superior facilities. Our team members are all great ambassadors of Amsterdam and can provide you with personalized tips and suggestions. I am glad that you appreciated our room facilities such as the Nespresso coffee machine which is offered in all our rooms on complimentary basis. We hope to welcome you... More 

Sarkola
1 review
5 of 5 stars Reviewed 2 weeks ago

Good location. Dam and central station were near. Everything in walking distance. Central station was about 10 minutes walk. I will say that price is high but value money staying in this Swisshotel was plaeasure.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thank you for sharing your experience with fellow travelers. Indeed, Swissôtel Amsterdam is in walking distance of the city's most renowned attractions such as the Anne Frank house. It is great to read that you found worth the services and facilities offered during your stay with us. Naturally we would be delighted to have you and your family stay with... More 

Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic time in Amsterdam, partly because of this hotel, on arriving at the hotel a man who worked at reception made us feel really relaxed and give us tips of what to do and where to go. Cleaners were really good aswell, staff gave us water when we was leaving, really appreciated that, Would highly recommend. Be Careful of the... More 

Was this review helpful? Yes 1
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thank you for the fantastic review. It puts a smile on my face, reading that you especially enjoyed the services provided by the team members. Naturally I invest heavily in staff training to make sure our guests receive premier service during their stay with us. We hope we will be able to welcome you back to our hotel soon. Kind... More 

Ivins
1 review
5 of 5 stars Reviewed 3 weeks ago

We were upgraded to a suite. The room was gorgeous and we really liked the wood floors. We do not like carpet in hotels. Every amenity was first-class and the staff were great. We most liked the contemporary, clean design. The bedding was excellent. It is quite expensive, but we felt it was worth it.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

First class service is what we aim to provide, and I am glad to read that we delivered just that! Thank you for taking the time to write such a wonderful review, complimenting our facilities and skillful staff. I am very glad to read that we could surprise you with a complimentary upgrade to our suite, where you could enjoy... More 

Wigan, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived and the man at reception was very friendly, very funny and very helpful. We arrived early but he put our bags in a room, gave us a map of Amsterdam and circled various places we might like. The room was lovely, a little small but perfect for just 2 of us. The décor is very nice too. We... More 

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thank you for taking the time to write this review and mentioning our wonderful location. We are very proud to be centrally located close to all the main attractions and shops. It puts a smile on my face reading you found the service at our hotel to be excellent from beginning to end. This is absolutely one of our strengths.... More 

Lubbock
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean, the staff was very kind and helpful. Our room was not ready when we got there but we were offered options for luggage storage. The location was perfect and we were able to walk to several areas for shopping. Close to the train station. It was a perfect hotel!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

I would like to thank you very much for taking the time to provide your feedback on your recent experience at our hotel. Glad that you enjoyed the shopping areas in the direct vicinity. We invest a lot of time in making sure that our rooms and public areas are properly cleaned and, therefore I am excited to read that... More 

Coorparoo
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Hotel is in the most convenient location. Easy short walk from Central Station and all attractions in and around Amsterdam. Buidling and rooms are comfortable and clean. Staff are polite and most helpful.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

I would like to sincerely thank you for having stayed with us during your time in Amsterdam. Thank you for pointing out the cleanliness of our rooms and our central location. We truly hope that it will not be long before we can welcome you back Kind regards, Harold Kluit General Manager Swissôtel Amsterdam More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Four of us stayed at this hotel in Dam Square from May 2 - May 6 2015. It was in a fabulous location overlooking Dam Square. The staff were friendly and very helpful. It was especially moving during remembrance day as we joined 25,000 others to observe the ceremony with King of the Netherlands Willem Alexander, Queen Maxima and other... More 

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thank you for the fabulous review of your stay with us. I must say that you picked your dates very well to stay with us. Our hotel is indeed superiorly located right on Dam Square where the entire ceremony takes place on an annual basis. Glad that you were a part of the commemoration event and were able to catch... More 

Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My somewhat elderly mother and I arrived at this hotel and both of us were quite concerned about how busy the area was - right in city center, really tough to find the right place to park, and packed with people. The service at this hotel immediately took away all of our concerns. Every person we talked to who worked... More 

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

And we would be happy to have you again! Thank you for the great review regarding your recent stay with us. Although being located in the midst of all the hustle and bustle in Amsterdam, we aim to offer our guests a peaceful night rest. Thank you for pointing out the well trained staff, your review confirms that I work... More 

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