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Swissotel Amsterdam

#48 of 354 Hotels in Amsterdam
Certificate of Excellence
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Damrak 96, 1012 LP Amsterdam, The Netherlands
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1,773 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Swissotel Amsterdam
See the most recent reviews
Seattle
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 19, 2011

We recently stayed 5 nights at the Swissotel in Amsterdam. We really loved it. The rooms were very modern, clean, comfortable, well equipped and on the large side. Even by American standards they were fair sized. The staff at the front desk was continually cheerful, helpful and available, they were a real plus. Breakfast was excellent and reasonably priced. The... More 

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

This is the kind of review we love reading best. Thank you very much for the praise and please come back soon. Kind regards, Harold J. Kluit General manager Swissôtel Amsterdam More 

Paramaribo, Suriname
1 review
5 of 5 stars Reviewed July 17, 2011

This a great hotel right in the epicenter of Amsterdam. I go to this hotel for two main reasons: the location and their very friendly and helpful staff. Me and my wife booked a premium room and upon check in received a free upgrade. The room was very clean, as well as the bathroom. Our room was also very spacious.... More 

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thank you very much for your great review. It is very useful and informative for future guests of Swissôtel Amsterdam. I hope you will return to our hotel during your next visit to Amsterdam. Kind regards, Harold J. Kluit General manager Swissôtel Amsterdam More 

Zug, Switzerland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 14, 2011

We stayed for 4 nights and must say it was rather disappointing.. Very drab and no character what so ever ! The corridors felt like one was walking past a prison cell! ..The breakfast was rather mediocre . They need to price up big time !!!

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SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

We are actually currently renovating our corridors to amazing results. I am genuinely sorry that your stay was somehow disappointing. I hope you will give us another chance to make it up next time you're in Amsterdam. Kind regards, Harold J. Kluit General manager Swissôtel Amsterdam More 

Chicago, Illinois
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 10, 2011

Located right on the Dam square this hotel offers some nice and quiet rooms -- try to get a room not overlooking the busy and noisy Damrak. The staff are friendly and helpful. The location is superb, an easy 10 minute walk from the central train station. Several tram lines stop outside the hotel and you can hop on any... More 

Was this review helpful? Yes
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thank you for your comments, especially on our internet policy. Our internet connection is not free of charge, because we have to hire it from a third party company. Our hotel is just too small to operate its own station. I apologize for the fact that the internet terminals in our business centre were too slow. I will have our... More 

Victoria
Level Contributor
225 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed July 7, 2011

A nice hotel on the edge of Dam Square and a short walk to the train station and the Red Light district. If you want to be in the middle of the madness that is Damrak street and the centre of Amsterdam this is the location. If you seek the beauty and tranquility of Amsterdam keep looking.

Was this review helpful? Yes 2
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thanks for the review. You have to admit that when entering the hotel you leave behind the ‘madness that is Damrak street’. We always seek to be a haven of tranquillity in a very lively city centre. Kind regards, Harold J. Kluit Swissôtel Amsterdam More 

Helsinki, Finland
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 6, 2011

I've always thought that Swissotels are fancy and something special than an average hotel stay. But I was quite disappointed that the room was small and really old-fashioned with fitted carpet and yellow curtains. Breakfast wasn't included in the price so I can't tell anything about that. There was a business room where you could use internet free of charge... More 

Was this review helpful? Yes 2
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Compared to our sister hotels, like for instance Swissôtel Berlin and Swissôtel Istanbul, Swissôtel Amsterdam is a property of rather modest scale. This certainly does not go for the service we provide our guests, which is indisputably upscale. It only remains for me to say that no other hotel in Amsterdam can beat our location right in the middle of... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 27, 2011

This was our third stay in Amsterdam and at this hotel. Location is very central & easy to get to from the station. The staff are very friendly and helpful. On our arrival our request for a high floor was not available.The Duty Manager - Rueben - advised that the hotel was fully booked and we had been allocated a... More 

Was this review helpful? Yes 2
Stamford, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 23, 2011

This is an inexpensive hotel which is right in dam square. So it's a pretty convenient location to the different sections of amsterdam and close to central station. The hotel itself is pretty dated and worn out. They were doing repairs so loud that you couldn't even hear what the front desk person was saying and she was only about... More 

Was this review helpful? Yes 3
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thanks for your comments. As you mentioned yourself we ARE updating our product. I sincerely apologize for any inconvenience experienced because of this. The noise was caused by works being done on our guest elevators, which is finished now, so no more noise. The elevators have been completely renewed. Everything that is worn out will be replaced. Glass tables with... More 

Boston, Massachusetts
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed June 23, 2011

The location is ok being across from Dam Square and only 5-8 minutes walk to the main station. However the place is dated, the rooms are extremely small, the internet is expensive and the staff were generally not very helpful when it came to providing information about local stuff like restaurants and dry cleaning. Most annoyingly, our access card deactivated... More 

Was this review helpful? Yes 3
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Thank you for the review. Please accept my apologies for the failing key cards and for the alleged lack of follow-up by our staff. I take these comments to heart and will discuss it with the people responsible. The approach, as described by you, certainly does not match our standards of service and is definitely not common practice in our... More 

Orlando, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2011

This hotel was super nice, super clean, very nice staff, and surprized us with a edible fruit tree apon our arrival(since it was our honeymoon). I would recommend this hotel. We stayed a week and had no problems..Super quiet and very neat and clean. We stayed in a suite and it had the best view. Its also very close to... More 

Was this review helpful? Yes 1
SwissotelAmsterdam, General Manager at Swissotel Amsterdam, responded to this review

Once again congratulations on your wedding. I am glad you liked our famous and exclusive fruit tree. You practically summed up everything we want to read. I dare to assume you had wireless internet throughout your stay: WiFi has a surcharge, but wired LAN is free of charge in both junior and city view suites. I would suggest you celebrate... More 

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