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Swissotel Amsterdam

4.0 of 5 Damrak 96, 1012 LP Amsterdam, The Netherlands
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Certificate of Excellence 2014
Swissotel Amsterdam
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Swissotel Amsterdam
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1,383 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Swissotel Amsterdam
See the most recent reviews
Contributor
14 reviews 14 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, never a dull moment, very busy area but depending on what youre looking for, was perfect....Reasonably priced and very helpful staff....I like that there is a lot of food options around - both cheap and nicer spots.....

Was this review helpful? Yes
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

First of all I would like to thank you for taking the time to write a review for our future guests! It pleases me to readt hat the great service of our friendly staff and the central location of our hotel were satisfactory to you. We strive for perfection and will do our outmost to make your stay an experience... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel is very well located on the DAM : walking distances from the Central Station as well as major city sight seeing locations : canals , shows, restaurants and museums . lively place , when you step out of the hotel lobby

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

Thank you very much for your detailed review. We are indeed located on the perfect location to get to know the city best! It makes me very happy to see that your stay in Amsterdam was to your liking. We are looking forward to your return! Warm regards, Harold J. Kluit General Manager Swissôtel Amsterdam More

Jakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We had been looking forward for our trip since we planned it since mid year. And one reason for picking this hotel is because of his excellent location at the city centre and within walking distance to everywhere. Room, although a bit small, but reckon it is normal for a hotel at the city centre where space is limited, is... More

Was this review helpful? Yes
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

Thank you for taking to time to write your story at Tripadvisor. I am sorry to hear that there was some noise coming from the outside in the morning. In such a bubbly city as Amsterdam it is unfortunately not always possible to keep out all the noise, even though all of our windows are sound proofed. Please accept my... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My partner and myself stayed here for 4 nights at the beginning of November for his birthday. The hotel was in the heart of everything and a short walk from the train station we had arrived at. Everything is in walking distance!! Great bars and restaurants all around. Louise on check in was more than happy to help us with... More

Was this review helpful? Yes
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

Thank you for sharing your experience with us and the world. We are always pleased to see that guests are truely having a wonderful time at our hotel. Your response is exactly what we strive for! I will make sure to pass on your compliments to the relevant departments and especially Louise and Maria. Please feel welcome, we are looking... More

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Very pleased with this hotel, price was in line with city centre expectation, and the location is superb. As many others, I would certainly recommend a "courtyard room" or one toward rear of the hotel as it beautifully quiet of an evening. Tip: get the tram down Damrak from central station if arriving there! Stop is right outside and streets... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

First of all allow me to thank you for your great review! An experience to never forget starts with a unique location, well organized transportation and great service at the hotel. I am pleased that your stay was such an experience and will not soon be forgotten. Thank you for pointing out all the great factors of our hotel right... More

Geneva,
1 review
4 of 5 stars Reviewed 1 week ago

I am a loyal Swissotel circle elite member and this hotel chain is the first in my list. However, during my stay in this property, I have encountered several problems. I had to wait for an hour and a half (after 2pm) before I was able to get in my room and I was not informed that having a debit... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

Thank you for taking to the time to write a review on Tripadvisor! I am sorry to hear that your stay was not completely up to your satisfaction. Please accept my apologies for the bathroom and the breakfast in our outsourced restaurant. I will share this information with the relevant departments. The confirmation of your booking at Swissôtel Amsterdam states... More

izmir
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights from 28th to 30th Oct 2014. Hotel is lovely, staff are very helpful, warm, friendly & genuinely interested in delivering the best customer experience. Location is perfect on Dam Square. Highlight is the amazing breakfast in the lovely Winter Garden dining room. Super food and great service - would definitely recommend.

Was this review helpful? Yes
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

Thank you for your great review and your positive compliments about the location and the hotel. However I believe you are refering to the NH Grand Hotel Krasnapolsky across from us on Dam Square. They have a Wintergarden where breakfast is served. We are looking forward to welcoming you also at our hotel, right on Dam Square. Warm regards, Harold... More

Basildon
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel did not state this in my confirmation email. When we got there, I was asked to present my card I paid on, however, this was made on a family members card which I did not have. Even though I had already paid I was then told I had to pay again which being a young traveler, only there... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 2
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

First of all I would like to thank you for your review. I am sorry to hear about the booking confirmation from the external channel laterooms.com not being complete. At Swissôtel the strict condition is applied that the same credit card used to pay for the booking must be shown on check-in. Without the same credit card there are several... More

Sandbach
1 review
5 of 5 stars Reviewed 2 weeks ago

Spending 2 nights at the the Swissotel I would highly recommend it. The location is fantastic, the hotel is clean and contemporary and staff great. Only negative is noise from the street which is expected.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

Thank you for your review. It pleases me to hear that you have enjoyed your stay with us. Please accept my apologies for the streetnoise. Even though all of our rooms are sound proofed, being located in the heart of the city center means that unfortunately not all noise can be kept out at all times. We are looking forward... More

Chelmsford, England, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My second time in Amsterdam, not my last and would certainly return to this hotel. Excellent location and surroundings, friendly and helpful staff, reliable service, amazing room and one comfy bed! 10 minute walk (if that) from Centraal train station, Rembrandt Square and the Red Light District, museums, cafes, bars, restuarants, coffeeshops and shops all within walking distance. Will be... More

Was this review helpful? Yes
HaroldKluit, General Manager at Swissotel Amsterdam, responded to this review

I would like to thank you for your review and for pointing out the unique location of our hotel. It pleases me to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back in the near future. Warm regards, Harold J. Kluit General Manager Swissôtel Amsterdam More

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Additional Information about Swissotel Amsterdam

Address: Damrak 96, 1012 LP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Amsterdam 4*
Number of rooms: 110
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Also Known As:
Swissotel Amsterdam Hotel Amsterdam
Swissotel Hotel Amsterdam
Amsterdam Swissotel Hotel
Swiss Hotel Amsterdam

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