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Eden Hotel Amsterdam - Hampshire Eden

Amstel 144, 1017 AE Amsterdam, The Netherlands
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Eden Hotel Amsterdam - Hampshire Eden
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Ranked #167 of 345 Hotels in Amsterdam
A recent review
4 of 5 stars reviewed 4 days ago
Lmiss Santo Domingo, Dominican Republic
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1,589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for 2 nights over New Years Eve,and on arrival the asked for a 50 euro deposit. I checked out on the 2/1/2015 and till this day, I still have not received my money back. My room was left in the same condition the hotel gave it to me, so there is no reason not to... More 

Was this review helpful? Yes 1
Wicklow, Ireland
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Hotel staff are still not friendly and helpful when checking in. I was told nothing except for the 50 euro deposit to go on my credit card. I tried to say hello to the concierge but he looked the other way and his colleague did the same later in my stay. I had a room to the front of the... More 

Was this review helpful? Yes
R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear RKF2014, Thank you for taking the time to share your experience with us. I am sorry to read we did not meet your expectations and your comments regrding the staff have been discussed with the team memebers involved. We do hope that this experience will not deter you from visiting us in the future, so we can show you... More 

Santo Domingo, Dominican Republic
Top Contributor
62 reviews 62 reviews
52 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location is absolutely perfect a few steps away from Rembrandt Square, facing a canal and 5 minutes walking to the main touristic shopping area. Rooms are average size for Amsterdam, bathrooms bigger than usual, overall clean. Breakfast has basic options, eggs, cheases, bread, fruit, coffee etc. Staff is super friendly as usual in Amsterdam. Internet was fast and free.... More 

Was this review helpful? Yes 1
R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear Lmiss, Thank you for taking the time to share your experiences on TripAdvisor. We are happy to hear you enjoyed your stay in our hotel. We will take your comments concerning the roomservice into consideration, as we strive to continuously improve the quality of our hotel. We look forward to welcoming you back in the near future. Kind regards,... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My friend and I had to moved to this hotel from a previous hostel which was a 1 star which we didnt know when booking. We was lucky enough to have a room for the 3 nights we were there. When we arrived we was told we had to pay 50 euro deposit for the room and a 5% city... More 

Was this review helpful? Yes 1
R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear charlottehx, Thank you very much for taking the time to write your experiences. It is great to know that you found our location convenient for your stay. We look forward to welcoming you back. Best regards, R. Stolk More 

Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We stayed in the Eden Hotel Amsterdam in March for two nights. When we first walked into the hotel the reception area was nice and the bar area at front was lovely! We checked into our room and it was very dated and really cramped! There was no room at all to move around and felt really claustrophobic! The windows... More 

Was this review helpful? Yes 1
R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear Alex B, Thank you for taking the time to write a review about our hotel. We look forward to welcoming you back in the near future. Best regards, R. Stolk More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel along Amsterdam's scenic canals. The staff were helpful. The room was spacious and comfortable. Extra pillows were provided. The only downfall was the TV kept turning off anytime we tried to watch it. This hotel is based in the city near Rembrandt square and is perfect for anyone looking to soak in Amsterdam culture, explore the museums or... More 

Was this review helpful? Yes
R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear lornajaneflorence, Thank you for taking the time to share your experiences on TripAdvisor. We are delighted to hear you had such a good stay with us! I am sorry for the issues you had with your television, I will ask our technical department to check this. We look forward to welcoming you back in the near future. Best regards,... More 

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

I have recently arrived home after spending two nights at the Eden Hotel whilst visiting Amsterdam with my mother. On arrival the hotel looks amazing and myself and my mum were pleasantly surprised. We were allocated two rooms on the ground floor very close to each other. Unfortunately the bathroom floor in my room was overrun with water and the... More 

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R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear Georgia0304, Thank you for taking the time to share your experience with us. I am sorry to read we did not meet your expectations. We are constantly trying to improve our service and standards. We absolutely regret the plumbing issues you experienced in your room; this was something that came as a complete surprise for us as well. Furthermore... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I went there for my birthday with my partner and a few friends. We got the hotel earlier than check-in time and the staff were very friendly they gave us a room straight away. We did have to leave a £50 deposit for each room but of course this is normal at any hotel you stay at. You get it... More 

Was this review helpful? Yes 3
R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear Monica-march15, Thank you very much for visiting Eden Hotel Amsterdam – Hampshire Eden. It is an absolute honour to read your wonderful words about the hotel and our team. We look forward to welcoming you back in the near future. Best regards, R. Stolk More 

Contributor
20 reviews 20 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The location is good your short walk from the square which had a selection of bars, coffee shops and fast food. You also can get a tram from there up to dam square that takes no time at tall. We arrived early and put our cases in the hotel, very handy a good service and nice friendly guy. The room... More 

Was this review helpful? Yes
R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear Jus L, Thank you for choosing to stay at the Eden Hotel Amsterdam – Hampshire Eden and for sharing your experience with us on TripAdvisor. It is great to know that you found our location convenient for your stay. We do hope to welcome you back some day. Best regards, R. Stolk More 

Nottingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

When finally arriving at the Hotel i was pleasently suprised by the Reception. The Hotel have clearly put alot of money into Reception, Bar and Resturant as it all looks very modern, clean and to a high standard. (Shame about the rooms!!) The Reception could have done with more staff as there were lots of arrivals and only one staff... More 

Was this review helpful? Yes
R S, Manager at Eden Hotel Amsterdam - Hampshire Eden, responded to this review

Dear Natalie M, Thank you very much for taking the time to write a review about our hotel. It is only through guest comments such as yours that we can constantly improve our service. I am sorry we did need meet your expectations and I apologise for this. We do hope this will not deter you from visiting the Eden... More 

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