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Mercure Hotel Amsterdam City

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Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
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Mercure Hotel Amsterdam City
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Mercure Hotel Amsterdam City
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1,074 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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There are newer reviews for Mercure Hotel Amsterdam City
See the most recent reviews
Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 5, 2015

We stayed here for 3 nights at the beginning of January and were pleasantly surprised. The hotel foyer is very modern and clean and the staff were very welcoming and helpful. Room was tidy, clean and perfect for what we needed. Also very impressed with the breakfast buffet, which had one of the biggest choices I've experienced! It was our... More 

Was this review helpful? Yes 3
TVrijsen, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Lizzycummins, Thank you for taking time to write this review full of compliments! Note that I have informed our technical department of the shower matter, in order find a solution for this matter. I hope that we may welcome you again in the near future, so we can get the 5 stars this time! Best regards, Tim Vrijsen Management... More 

Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2015

Comfortable rooms, quality evening buffet and breakfast. Ideally placed for visiting the centre but without the hustle and bustle. Very polite and knowledgeable staff who can point you in the right direction of the attractions. The metro is a 10 minute walk away and takes you every where. We got a 96 hour (4 day) metro card, and it took... More 

Was this review helpful? Yes 2
TVrijsen, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Mac R, Thank you for writing us this review! I'm glad to see that you have enjoyed your stay with us. Hopefully we may welcome you again in the near future. Best regards, Tim Vrijsen Management Assistant More 

Los Angeles, California
Top Contributor
55 reviews 55 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 3, 2015

Was on a tour. Pleasantly surprised from this hotel. First, the breakfast buffet was excellent~ the best one on our tour. The hotel was very clean, warm and inviting. Rooms very good, clean, good windows for air and updated. Out of all the hotels on our European tour this one was the best

Was this review helpful? Yes 1
TVrijsen, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Iana, Thank you for writing us this review. I'm glad to see that we have been an important part of a pleasant European Tour! If you ever visit Amsterdam again, hopefully you will stay with Mercure Amsterdam City for a second time! Best regards, Tim Vrijsen Management Assistant More 

Swansea, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2015

On arrival first impressions were good, check in was fast and staff were friendly. Rooms were a little small but clean and very modern. Hotel was out of the city centre which we knew prior to booking, would have been a great help if hotel had a shuttle bus to city centre everyday as taxi's were expensive. Though, I would... More 

Was this review helpful? Yes 1
TVrijsen, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear KateHarwood1, Thank you for writing us this review. I agree with you, the boat to Amsterdam is great! In my opinion, the best way to see Amsterdam. I'm sorry to read that you did not like our beds, and I'm sorry to hear that you did not sleep wel. Your feedback will be shared with my colleagues. Hopefully we... More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed December 26, 2014

As the title mentioned - check in was slow - they could not find my reservation but showing such an unhelpful manner. location is far from the city centre but name is CITY CENTRE!!! Fair enough it was my mistake that I didn't check the location when i made the booking. Room is small, mattress is hard! if you want... More 

Was this review helpful? Yes 2
TVrijsen, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear Huanito-nguyen, Thank you for taking time to send us this review. I'm very sorry to read of your experiences with our check-in procedure and also, that you felt mislead by our name. A city centre is not what we are, we also do not use this in our name. We are named Mercure Amsterdam City, since all touristic activities... More 

Riverside, California
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2014 via mobile

This hotel did not appear to be close to anything but I was there in the dark so I could be mistaken. It was also terribly windy, so much so that I coud hear it whipping past the windows in my room. The shower/tub is terrible. There is a glass piece near the shower head area that is not stationary... More 

Was this review helpful? Yes 2
TVrijsen, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear miss Valerie, Thank you for writing us this review. I'm very sorry to read of the issue with your husband in the shower! I'm very sorry of this matter. If you will ever visit us again, please ask our reception team for a room with a walk in shower! I'm sure this will be a good alternative for your... More 

County Durham, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2014

we booked up on a package holiday so this hotel was not by choice but we were very happy indeed, from the really nice comfy rooms to the nice bar area to the breakfasts it was an all round nice place, the metro/train is literally a 5 min walk down the street with trains every 6/7 mins into central station... More 

Was this review helpful? Yes 3
TVrijsen, Management Assistant at Mercure Hotel Amsterdam City, responded to this review

Dear sir/miss, Thank you very much for this great review! I'm glad to read that you have enjoyed your stay with us, and that you will visit us again. For your next stay, perhaps you can experience our boat-taxi to the city centre! A great way to experience Amsterdam. Best regards, Tim Vrijsen Management Assistant More 

Durham Bird
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 19, 2014

Lovely Hotel with attractive reception and bar area with rooms of the standard you would expect from Mercure. Plenty of clean towels and toiletries. I think that breakfast charges were quite high at 22 euros and so we did not eat at the hotel at all. Staff were pleasant and helpful. The Metro station into Amsterdam is about half a... More 

Was this review helpful? Yes 3
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review

Dear Sir/Miss, Thank you for sending us this review! I'm glad to read that you have enjoyed your stay with us. The tram is indeed cancelled for almost a year now. Unfortunately I cannot tell you if an alternative way of transport can be offered in the near future. Thank you again for your time and I look forward to... More 

Germany
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 18, 2014

The ground floor of the hotel has been completely refurbished and is open plan, single reception desks, open seating areas through to the bar at the back. One of the nicest features is an installation above the bar with a shoal of silver fish. The breakfast room is in a separate area on the ground floor, but more of that... More 

Was this review helpful? Yes 1
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review

Dear miss, Thank you for taking the time to send us this review. I'm sorry to read that your stay did not meet your expectations. If you would consider to visit us again, perhaps you can try one of our classic rooms. This room is a bit bigger then the room you have stayed in during you last stay.. Instead... More 

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