I stayed here for a meeting in the area and it fit the bill. Very clean, efficient, safe, and modern ...but nothing special. Despite others comments, I found staff to be helpful and polite although perhaps not highly skilled in customer service. Rooms were modern without much charm or style, bed comfortable, but room not rich in ammenities ( only...
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this hoteel is a 5 minute walk from the tram stop and thn a 10 minute ride into he centre of amsterdam. Dont let this put you off its easy to find and get around...
Some review mentioned rude staff, we didnt encounter a single one!
Check in was 5 minutes with plenty of advise from the freindly receptionist..
Rooms...
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Dear Sir / Madam,
Thank you for your wonderful review on Tripadvisor. I will be happy to share your comments with my staff.
I was pleased to read about your good review regarding the breakfast. We are getting a lot of positive feedback about the breakfast, especially about our freshly squeezed orange juice.
During your weekend it was very warm...
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I stayed here for 2 nights (Fri/Sat/Sun) and honestly, I really wished I'd been at another hotel. It was average to say the least.
Ok the rooms are well designed and the wifi was great. Those are the best things going for it.
I was at the bar at midnight on the Friday and the barman, (after reception had told...
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Dear Sir / Madam,
First of all I would like to thank you for you review on Tripadvisor. Your feedback helps us to serve our guests even better in the future.
I was surprised to read that the barman closed the bar earlier than 1am. This is not our standard operating procedures. Next to that please accept my apologies regarding...
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We loved our 4 nights in Mercure Aan de Amstel in May 2012.
The room wasn't huge but was good by European standards and the bathroom was lovely, although it didn't have a bath. The rain-shower was bliss!
The hotel was very convenient to Amsterdam City by train or by tram - the train is the faster journey - and...
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Dear Sir / Madam,
Thank you for you feedback on Tripadvisor. It is always a pleasure to hear from guests who enjoyed their stay. I will share your comment with my team who will be pleased to see that another guest left the hotel satisfied.
These compliments will encourage our team to keep the service level high. We are looking...
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Plus: modern spacious rooms; bar and restaurant avaiable ( important if you arrive late and having in consideration hote location ), free wi-fi; extremely rich breakfast buffet, including fresh orange juice making machine
Minus: location - somewhere lost in Amsterdam, to get to city center taxi ride something for 15 EUR, to airport - appr. 40-45 EUR and at least...
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Dear Sir / Madam,
Thank you for your feedback on Tripadvisor. Every day we try to improve our services towards our guests.
I have addressed the service attitude towards the assigned managers and taken action. This was not a professional attitude towards our guests. Please accept my sincerest apologies.
I was pleased to read about your positive experience in our...
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We found this place to be comfortable and the staff were helpful, however it is quite out of the city centre which we didnt find to be a problem as to get here from Amsterdam Schiphol airport its a very short journey, take the train two stops (6 mins + 2.70 euros) to Amsterdam Zuid, then hop on the Metro...
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Dear Sir / Madam,
Thank you for your review on Tripadvisor. I was pleased to read that you preferred the Mercure Hotel Amsterdam aan de Amstel rather than a hotel in the city centre. We are located in the outskirts of Amsterdam but with several transportation options it is very easy to access Amsterdam.
Unfortunate due some changes in our...
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Read a few iffy reviews of the hotel pre stay but I can honestly say it was well above par so much so we dined in on all 3 nights of our stay, great rooms (9th floor) great service , great food and cost going to join their loyalty scheme and will use this group again ,
Dear Sir / Madam,
Thank you for your wonderful feedback about your stay. It is always a pleasure to read that our guests had a pleasant stay. Every day I motivate my employees to go beyond the point of expectation.
Next to that I hope you enjoy the benefits of our loyalty program. Would you have any questions about our...
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i recently stayed in this hotel for the Queens weekend festival in Amsterdam. While the hotel itself is nice the service i received with my associates was not.
Firstly they had seemed to loose our booking and didnt recognize i booked on hotels.com ( a standerd website for booking hotels in). The manager at the desk was very blunt and...
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Dear Sir / Madam,
Thank you for your feedback regarding your stay. Your feedback helps us to improve our services towards our guests.
It was unfortunate to hear about your negative experience during check-in and check-out. We are very cautious and accurate with reservations of our guests. Currently we are looking into a solution to prevent future occurrence but I...
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Great hotel, service quality is good, rooms are clean, Sauna, fitness center is good. Food & beverage is good as well
Dear Sir / Madam,
Thank you for sharing your positive feedback on tripadvisor. It is always a pleasure to hear from guests who have enjoyed their stay at the Mercure Hotel Amsterdam aan de Amstel.
I will share your great comment with my team who will be delighted to hear about your experience.
Thank you again and I hope you...
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We knew that the hotel wasn t exactly central. rooms were good, nothing special but clean and modern and we all slept very well. Beds and pillows where very comfortable.
breakfast was excellent, good variaty and quality .
very good value for money.
although the staff seemed very grumpy, never rude but forced smile or none at all. The funny...
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Dear Sir / Madam,
First of all I would like to thank you for your feedback regarding your stay. Every day we try to go beyond the point of expectations of our guests.
I am happy to hear that your room was up to your expectations and that you have slept well. We try to make it your home away...
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