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Hotel Amsterdam - De Roode Leeuw


Hotel Amsterdam - De Roode Leeuw
Hotel class 4 of 5
Damrak 93-94, Amsterdam 1012 LP, The Netherlands
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Traveler Reviews

81% Recommend
4.0 of 5 stars 176 reviews
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By trip type
All (176)
[ Date ] [ Rating ]
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4 of 5 stars
Horace121 2 contributions
Shropshire
Jun 30, 2009 | Trip type: Friends getaway

Arrived at the hotel which is ideally situated just off Dam Square. Intially in a smoking Room however the hotel staff were very accommodating when we requested to be moved to a non smoking room and told us we could change rooms the next morning when one would be available. Nice clean room with walk in shower. Ideal location to... more

Management response from
De_Roode_Leeuw, General Manager

We thank you for your review and were happy to learn that you have enjoyed your stay. We apologize for the fact that you could not have a non smoking room from the start and that you had to change room after the first night. In fact we are one of the few hotels having a floor for smokers while...

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3 of 5 stars
Sarita1983 5 contributions
london
Jun 20, 2009 | Trip type: Solo travel

1- The location was perfect, walking distance to almost everything..I only needed a car to get from/to the airport. 2- The hotel is pretty small and a bit Old.The room and the toilet were small but very clean,the daily cleaning system was good.I didn't like the windows they looked Cracky, I asked for a street view as I have a... more

Management response from
De_Roode_Leeuw, General Manager

We appreciate that you took the time to post your review and pointed out some imperfections in our service. We apologize for the fact that we were unable to give you a room with a view. Several of our rooms do not have much of a view but have the advantage to be very quiet at night. We tried several...

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5 of 5 stars
5EI8008 19 contributions
Johnson City
May 28, 2009 | Trip type: Couples
1/1 found this review helpful

My beautiful bride and I stayed here (May 3-5) on the last city of our honeymoon vacation, and we were both impressed by the hotel overall. It was easy to find from the train station, the front desk staff was quick, cheerful, and friendly throughout our three day stay (thanks so much, Virginia!), and the room was much more than... more

Management response from
De_Roode_Leeuw, General Manager

Dear Sir, We are happy that you enjoyed your stay while being on your honeymoon trip. From your comments I understood that you had a room with a renovated bathroom. I appreciate that you tried our restaurant. It is a succesfull restaurant indeed and operating since 1911 under the same ownership, as is also the case for the hotel. It...

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5 of 5 stars
nugemolaca 4 contributions
San Diego, CA
May 27, 2009 | Trip type: Couples

Once again, careful reading of tripadvisor reviews guided us to this hotel. The staff were helpful, professional and courteous. The room was large and nicely decorated. We did pick it also because of its location, and because of this, it was pretty loud during the day. This wasn't a problem for us, since we were out by mid-morning, contributing to... more

Management response from
De_Roode_Leeuw, General Manager

We appreciate that you took the time to post your experience with our hotel and restaurant. We do our utmost to fulfill the expectations of our guests. Most of the times we succeed, sometimes we fail. This makes us aware that we have to stay attentive. We are that we made your stay an enjoyable one and look forward to...

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4 of 5 stars
greenwireless 1 contribution
Milwaukee, WI USA
May 22, 2009 | Trip type: Couples

Although the rooms are small, they are clean and very well put together. The staff is fantastic, helpfull and knowledgeable. The restaurant is absolutely top-notch, but the best thing about this hotel is it's location. Virtually on top of Dam square, we were able to easily walk to anywhere we wanted to go, and I felt like we had front... more

Management response from
De_Roode_Leeuw, General Manager

We were pleased to learn that you enjoyed your stay. Yes, we are really in the heart of the city with shopping, culture and entertainment within walking distance and Dam square at less than 50 meters away With best regards René Wildeman General Manager

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2 of 5 stars
1Carmen1 5 contributions
Glen Allen, Virginia
May 12, 2009 | Trip type: Couples
0/1 found this review helpful

We did our research on TripAdvisor about the Hotel Amsterdam, and we saw that there were more good reviews than bad ones. Plus, the price was right in the package we booked, so we took the faith leap and booked our 5 night stay here. We were also impressed that the hotel management responded to each review on TripAdvisor -... more

Management response from
De_Roode_Leeuw, General Manager

Dear Madam, You started your review with the remark that there are more good reviews than bad ones about our property so we can conclude that we do meet the expectations of most of our customers. This means also that we give the reviews of unhappy guests extra attention. Your review was discussed in our Executive team and we visited...

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4 of 5 stars
FunkyMan3333 33 contributions
Toronto, Ontario
May 3, 2009 | Trip type: Business, Solo travel

I stayed for 5 days at the Hotel Amsterdam around Queen's Day. The location of the hotel is superb - steps from the major tourist attractions, and a 5-minute walk to Central Station, you can't get any better. As such, you are certainly paying a premium for the rooms. They range from 100-150 euros per night, depending on the season... more

Management response from
De_Roode_Leeuw, General Manager

Dear Sir, Thank you for having taken the time to write your comments which are useful for us. We were happy to learn that you liked your stay.It is correct that our property has the pros and cons of a nearly 100 year old city centre hotel which means rooms of different sizes and not always with a view. The...

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3 of 5 stars
SherriD555 3 contributions
UK
Apr 30, 2009 | Trip type: Couples

A really difficult one this - we've just come back from a few nights at this hotel and picked a gorgeous sunny time in wonderful Amsterdam. My other half says 'it's just somewhere to sleep' but if you're like me, you look forward to day trips then coming back to your hotel to freshen up etc so it's a bit... more

Management response from
De_Roode_Leeuw, General Manager

One wise lesson: Always complain when you are not satisfied. You are paying for accommodation and services so you are entitled to get value for your money. It is correct that as from July 1st 2008 there is a total smoking ban for hotels, restaurants and cafés in the Netherlands. However, hotels can assign "smoking rooms". So we decided to...

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4 of 5 stars
NYTraveler027 1 contribution
ny
Apr 1, 2009 | Trip type: Couples
1/1 found this review helpful

We recently stayed at this hotel for three nights and had a blast! Our room was ready as soon as we arrived, about 11:00am. The reception staff were so friendly and answered all of our questions. The room was very comfortable and had a great view of the square. We were a little worried about the shower not having a... more

Management response from
runner123, General Manager

We were pleased to learn that we lived up to your expectations. Yes, some guests do not like that some of our bathrooms have (not fully transparent) glass doors. We are going to correct this when we are renovating our rooms again. With some of our new bathrooms we have changed this already. It is a pity that you did...

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1 of 5 stars
NancyArmstrong 2 contributions
Edinburgh, United Kingdom
Mar 25, 2009 | Trip type: Couples
0/1 found this review helpful

Although we had made a reservation, we were late arriving because of delayed train. Gruff reception, immediate payment demanded, before sending us up to the room. We asked about food and were told only Macfdonalds was available. The room was awful - ICE COLD and SMELLY, and unkempt looking. When we complained, there was no hint of apology, so we... more

Management response from
runner123, General Manager

If someone has a delayed train and is arriving late, a warm welcoming is expected. This was unfortunately not the case and we failed to meet your expectations. I regret that you did not send further details, as I requested by e-mail, but I presume you arrived after midnight as all restaurants seemed to be closed. We sincerely apologize for...

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Hotel Amsterdam - De Roode Leeuw Also Known As

Address: Damrak 93-94, Amsterdam 1012 LP, The Netherlands