It was a pleasure for my team and myself to learn that your stay has been a pleasant one. Nevertheless bare in mind that an experience is unique and personal so we also do respect less positive reviews and do our utmost to improve our product and services. Sometimes this is possible instantly, other times, when involving investments, this takes...

You give this review the title "A bit disappointing" but I can very well understand that you were more disappointed than the title suggests. This shows how an employee not taking a complaint seriously can spoil a stay. Of course I have investigated this matter but neither The Executive Housekeeper nor any of the Management team have been informed by...

We were very pleased that your stay has been a pleasant one. Especially because you stayed 9 nights so had a good chance to experience the hotel and its services. We know that not everyone is pleased with the drainage in some of the new bathrooms. We opted for a system where you can shower without having to take any...

We appreciate that you took the time to post a review. Especially comments from clients who stayed several days, such as you, are valued because they have a good idea of the hotel, our good things and our shortcomings. Every individual has a different perception and expectation so we also respect comments of guests not happy with their experience at...

We thank you for your comment and are happy that you enjoyed your stay. The title of your review suggests that everybody is complaining but fortunately many customers are happy to stay with us and we do our utmost to make them happy. The last 2 "negative" comments were made by guests who did not stay overnight at our property...

Many thanks for having taken the time for your comments. Yes, we are not a large chain hotel. We have nothing against chain hotels and they have made a great contribution to the hotel industry but we have choosen to operate as a fully independent , privately owned hotel with all the pros and cons. A pro is that we...

I regret that we were in an overbooked situation and had to accommodate you in another hotel around the corner. If this happens we use to accompany the guests and assist with the luggage but I know that on the evening of your arrival no porter was available due to illness. I sincerely apologize for the fact that this was...

First of all let me say that I sincerely regret that you did not like our property and that you had to find another hotel. This month we are receiving over 1300 guests and , although we are receiving many positive comments, both written as verbal, it is obvious that we will not meet the expectations of everybody. 1300 individuals...

We sincerely regret that the room we offered did not meet your expectations. It is true that this room has not much of a view but being an inside room it offers the possibility to sleep right in the middle of the city without hearing any noise. This room was refurbished 9 years ago and this floor is scheduled for...