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InterContinental Amstel Amsterdam

5.0 of 5 Professor Tulpplein 1, 1018 GX Amsterdam, The Netherlands
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InterContinental Amstel Amsterdam
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InterContinental Amstel Amsterdam
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459 reviews from our community

Traveler rating
    333
    69
    34
    9
    14
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63
192
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93
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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New York City, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Where to start....The Amstel is a total rip off. To consider the hotel 5 star is a joke. We were shown 3 different suites. All had stained rugs, dilapidated and uncomfortable furniture and tables and floors with stains etc etc. This hotel in no way compares to the "grand" hotels of Europe(ie Dorchester, Bristol etc). Clearly the owner has not... More

Was this review helpful? Yes
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, Thank you very much for your honest comment on Tripadvisor. I am glad that you received attentive and pleasant service from our staff. It is something they take great pride in and I will pass on your compliment to them. I regret to hear about your disappointing experience at the hotel product and would like to offer you... More

Cincinnati, Ohio
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Beautifully located hotel and overall nice. Service lapses - check in took forever, dry cleaning issues and poor followup, reminder on fruit basket etc etc will have me stay away from this property. Staff is pleasant enough but needs re-training. And to top it off their reminder to do a review does not work on an iPad. Could be MUCH... More

Was this review helpful? Yes
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, I appreciate the fact that you took time to share your experiences with us. I am glad that you liked the location of the hotel and that your overall stay was nice. However, I regret the above situation and would like to offer you my apologies. We took notes about your comment regarding the service and discussed it... More

Lincoln, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As we are both disabled, we arranged for the hotel's airport transfer service which went very well, would do the same again. On arrival at the hotel, the staff were very welcoming, very friendly without being over the top. We had a river view room, loved it but spent so little time in it that perhaps we would not pay... More

Was this review helpful? Yes
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, Thank you very much for your nice review. I am glad to read that you enjoyed your stay in our hotel and that you feel received welcoming and attentive service. Also, that you loved your room with the river view. When the weather permits, it is wonderful to explore Amsterdam on a boat in the Amstel river or... More

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a lovely stay at Intercontinental Amstel despite the hotel was quite busy in the weekend. The check-in was good and efficient. We were greeted by 2 friendly ladies and a charming young concierge staff. The only thing is that nobody at the front door (below the stairs) offered to help us carrying the suitcase. For us, it was... More

Was this review helpful? Yes
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, I appreciate the fact that you took time to share your wonderful experience with us. It makes me proud that you feel received friendly and helpful service by our staff members and that they contributed to a most enjoyable stay. They take great proud in it and I will pass on your compliments to them. Also, that you... More

1 review
3 of 5 stars Reviewed 2 weeks ago

First off, the staff was very kind and accommodating. However, despite the kind words when coming and going, I thought the hotel was average at best. First of all I felt the hotel mainly catered to Dutch locals. It was difficult to find an open table at the outdoor lounge on Saturday or Sunday afternoon. All of the tables were... More

Was this review helpful? Yes
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, Thank you very much for your comment on Tripadvisor. I regret to hear about your disappointing experience at the hotel and would like to offer you my apologies for any discomfort that this may have caused to you. Your comments have our full attention and I discussed it with our departments involved. Our Operations Manager took notice of... More

Sevenoaks
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent hotel made special by the staff. The hotel is in a great location, the service is not far short of being perfect and the food and drink I experienced was very good. All the staff went out of their way to be helpful which always adds to the experience. The public areas were excellent and very well appointed. The... More

Was this review helpful? Yes
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, Thank you very much for your compliments and comments. It makes me proud to hear that you enjoyed your stay and that you feel received attentive and helpful service from our staff members. It is a pleasure for them to contribute to a most wonderful stay and I will pass on your compliments to them. Thank you for... More

Taunton, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Each September, we choose a city, normally Europe, to sample the best a country can offer. This year it was the turn of the Netherlands and Amsterdam. From the moment we arrived, to be greeted by the welcoming smiling face of the wonderful Vera van Weeghel, we knew we had made the right choice for our luxurious stay in the... More

Was this review helpful? Yes
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, We very much appreciate the fact that you took the time to share your wonderful experiences. We are happy to read that you enjoyed your stay in our hotel and that you speak very highly of our staff. They take great pride in contributing to a most memorable stay and I will pass on your compliments to Vera,... More

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Absolutely stunning. Beautiful location, not too near and not too far from the centre. Around a 20 minute stroll from Dam Square. Staff were amazing with just the right balance. A superb experience. Stayed in an executive room which was magnificent. Upon check in you are personally accompanied to your room which is a nice touch. The nicest hotel I've... More

Was this review helpful? Yes 1
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, Thank you very much that you took the time to share your experiences with us. It is a pleasure to read that you had a most superb stay in our hotel and that you feel our staff was in the right balance. I am also very glad to hear that your room was magnificent and contributed to a... More

Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the Amstel Intercontinental Hotel Amsterdam in September 2014 for 5 days. Amazing palace hotel with excellent service. The rooms are spacious with beautiful classic interiors. Service is very good and staff are very friendly. The breakfast can be better with adding more variety. The restaurant at the terrace has beautiful views, but the food took long time to... More

Was this review helpful? Yes 1
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, Thank you very much for your nice compliments and feedback. It is a pleasure to learn that you enjoyed your 5-day stay and that you received excellent and friendly service. Also, that the classic interior and the spacious room was to your liking. As you probably know, the Amstel Hotel has an extensive history which we try to... More

Harrisburg PA
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We loved the experience of a grand old hotel. The service was so wonderful, staff anticipated your every desire. Went to the pool, they served snacks, all our favorite magazines and newspapers were available, towels, robes, the Jacuzzi was great. In a lovely quiet neighborhood of Amsterdam where we took evening walks on the canal. The sleep quality was also... More

Was this review helpful? Yes 1
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review

Dear guest, We appreciate the fact that you took time to share your great experiences. It is a pleasure to learn that you had a most wonderful stay and that you feel received attentive helpful service of our staff, especially our concierge. It is something they take great pride in and we will pass on your compliments to them. Also,... More

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Additional Information about InterContinental Amstel Amsterdam

Address: Professor Tulpplein 1, 1018 GX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Amstel Amsterdam 5*
Number of rooms: 79
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Also Known As:
Intercontinental Amstel Amsterdam Hotel Amsterdam
Intercontinental Amsterdam

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