I stayed at the Conferentiehotel Guldenberg in Helvoirt for 2 nights in late July. On check in we were told that it was their normal practice to actually take the payment for the room up front so we paid this by card. They didn't just take an imprint of the card which is more normal, we paid there and then.

On checking out 2 days later we were presented with the total bill which had the room charge plus a few other items e.g. drinks on it. I questioned this and said that we had already paid the room charge when we checked in. Oh no, we were told, this was ok, we would only be charged for the extras. I asked them to specifically check that we weren't being charged twice for the room, they went away and checked their computer system and said no, this couldn't possibly happen.

However, on returning home I found that I had been charged twice, once for the room only and again for the room plus the drinks etc. On phoning the hotel to complain, apologies were not... more