The hotel is very convenient for the airport - only 5 minutes away and free parking and wifi was a bonus. It was clean enough and reasonably comfortable. Small things let it down such as paper cups for tea making, small bath towels, awkward and small bathtub, and having to ask for the key for the minibar. The room itself...
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This hotel needs to, learn a thing or two about customer service
I pre paid for 2 rooms for one night in May- a week before arriving
They took the payment immmediately from my credit card
On check in as expected they swiped the card again
During the night- they swiped the card again- automatically by computer!!!!!
On check out-...
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I would have rated the hotel very good, if it wasn't for the breakfast.
The hotel is nice, comfortable, and you will spend a good relaxing night.
Superior value for money, if we talk about the room rate only
However, when checking out, I was amazed by the price of breakfast which was about twice as much as you would...
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We (2 adults and 2 children) stayed in the hotel for a night, catching a plane. The hotel is close to the airport and is very convenient.
The room was spacious and clean. The breakfast was very good. The hotel has a swimming pool (not opened in April) and a children play area. The environment is very nice.
The staff...
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This might be the first hotel that I have stayed in where everything was new, beautifully designed, in perfect working order and spotlessly clean. The bed was large and comfortable, and the room was spacious. No problems of noise from adjacent rooms or the corridor, although the motorway was audible with the window open. It had everything that I needed,...
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Dear,
Good to hear that you have enjoyed your stay at Novotel Eindhoven.
For our guests we have a special deal in the weekends. When you have breakfast you will get the second one free of charge, you get 50% discount.
We hope that we may welcome you again as our guest at Novotel Eindhoven.
Kind Regards,
Marieke Lamberts
General...
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I came from the train station, I stopped at Flightforum and we were lost from there... no sign to help us out, and we had to walk fifteen minutes to get there..
No shuttle organised from the hotel to the airport..
Expensive prices for breakfast and for a hamburger..
I asked for some body lotion and they charged me two...
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Dear,
I am sorry to hear that your visit did not meet your expectations. At the moment we are still working on the problem that there are no directions from the bus stop to the hotel.
I hope you will accept my sincere apology and it is our hope that you will give us the opportunity to better serve you...
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The hotel was what I expected. I have been to better Novotel but the service was good.
The breakfast was average.
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Dear,
I would like to thank you for choosing Novotel. I hope you will enjoy your next stay at one of our hotels true out the world and maybe we will see you next time again at Novotel Eindhoven.
We very much appreciate your positive comment. Thank you!
Kind Regards,
Marieke Lamberts,
General Manager
Novotel Eindhoven
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We had some difficulty initially with a group reservation. I ended up booking a separate room at a rate which was nearly twice the group rate. When it was discovered that there was indeed a reservation for me with the group the staff efficiently and without complaint adjusted my bill to reflect the group rate. There were also some problems...
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Dear,
Thank you for you stay at Novotel Eindhoven.
We really appreciate your positive comment regarding Novotel Eindhoven.
I hope we may welcome you next year with the Heidelberg swimming team.
Kind Regards,
Marieke Lamberts
General Manager
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