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Bastion Deluxe Hotel Maastricht / Centrum

Boschstraat 27, 6211 AS Maastricht, The Netherlands
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Bastion Deluxe Hotel Maastricht / Centrum
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Ranked #25 of 38 Hotels in Maastricht
A recent review
3 of 5 stars Reviewed September 29, 2014
Briangreenwood York, United Kingdom
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162 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Bastion Deluxe Hotel Maastricht / Centrum
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York, United Kingdom
Top Contributor
58 reviews 58 reviews
54 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 29, 2014

The hotel is a nice enough place and is a great location for exploring maastricht. The rooms are a little basic and could do with being renovated to a higher standard but I slept well despite not being massively impressed. The staff were really friendly and helpful and really made our stay worthwhile by helping us with directions and what... More 

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BastionHotelGroep, Guest Relations Manager at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear Brian, Thank you for staying with us at the Bastion Deluxe Hotel Maastricht Centrum and for the feedback regarding your stay with us. We are pleased to hear your kind comments about the hotel and our staff. We are looking forward to welcome you again in one of our hotels! With kind regards, Team of the Bastion Hotel Groep. More 

Maidstone, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 6, 2014

Stayed for two nights in August 2014. Efficient and functional but lacked warmth, staff were friendly enough although I found the waiter in their restaurant rude. Room was ok, decent size and bed was comfortable. Not much wardrobe space which could be a problem if staying longer. Maastricht is a beautiful place and I am lucky that my daughter is... More 

Was this review helpful? Yes 1
BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear DaveClev, We would like to thank you very much for sharing your feedback regarding your stay with us at the Bastion Deluxe Hotel Maastricht / Centrum. Guest satisfaction is very important to us and we try our hardest to make sure all our guests have a great experience in our hotels. We are pleased to find out that you... More 

kent
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 10, 2014

Just stayed here for a weekend with my wife initial impressions weren't that great, no nice welcome just boldly told you can't check in yet and leave your bags in a room next to the bar, came back 1 hour later and checked in without a hitch, room wasn't big but had a bed, clean sheets , plenty of wardrobe... More 

Was this review helpful? Yes 1
SWINDON
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

We booked this hotel really as there weren't many others to choose from. When Andre Rieu performs his summer concerts in his home town there is not room to swing a cat anywhere, let alone get a reasonably priced hotel room! The hotel was about a 10 minute walk on the flat from the Vrijthof and 5 minutes from the... More 

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BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear IMIGHTSwindon, We want to thank you very much for your stay at the Bastion Deluxe Hotel Maastricht / Centrum and for thereview. We are pleased to see that you have enjoyed the personal atmosphere, hospitality, comfort and good facilities and all of this you have translated in a nice review! Thank you very much for that. We also would... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 4, 2014

We travelled to Maastricht for one night to see Andre Rieu in concert. This hotel was superbly located for us and a very comfortable stay for the four of us in one room. Great value for the money we spent!

Was this review helpful? Yes 1
BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear Suzy8888, Thank you for sharing your feedback regarding your stay with us at the Bastion Deluxe Hotel Maastricht / Centrum. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a great experience at our hotel. We are pleased to find out that you loved your stay ! The Bastion... More 

berkshire
Contributor
12 reviews 12 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 20, 2014 via mobile

What a shame the management uses the excuse that "the price fluctuates with the demand" for charging such a high price. We stayed in a Premier Inn next to St Pancras Station in London to get the early Eurostar and paid half the daily rate of this hotel. It had all the same facilities and the rooms were of a... More 

Was this review helpful? Yes 1
BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear nannysue, We would like to thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our guests leave satisfied and we try our best to fulfill all our guest requests. Please accept our sincere apologies for the dissatisfaction you experienced during your stay and we regret... More 

Luxembourg City, Luxembourg
Top Contributor
64 reviews 64 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed July 19, 2014 via mobile

We paid 275€ for one night in a two-beed room, ok it was André Rieu's concert but for such a price we expected more. Furniture, decoration, the whole atmosphere is old and used. Positive is the central place, the hotel is clean and personal staff is nice too, but to give such an hotel a name of Deluxe is hilarious.

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BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear Nelly W, Thank you very much for sharing your experience with us. We highly value your view and feedback, as this allows us to constantly improve the service we provide. We hope you had a lovely weekend at the concert of Andre Rieu and your time in Maastricht. Your comments are being shared with the management of the Bastion... More 

Ascot, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 16, 2014

Great location for visiting the centre of Maastricht. Public Car park close by and everything is within walking distance. Rooms comfortable and immaculately clean. Breakfast is continental style but good selection. Would not have called the hotel 'Deluxe' but was certainly very nice and we would definitely stay there again if we find ourselves back in Maastricht.

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BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear Fvanoef , Thank you for sharing your feedback regarding your stay with us at the Bastion Deluxe Hotel Maastricht / Centrum. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a great experience at our hotel. We are pleased to find out that you loved your stay! The Bastion... More 

Skopje, Republic of Macedonia
Contributor
18 reviews 18 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 17, 2014

The hotel is close to the center, it looks more like a student hostel. The breakfast is rather expensive for what you get, The rooms are poorly equipped, but clean. If you need a slip, don't expect to get it during weekend since there are cheerful parties in neighboring cafes.

Was this review helpful? Yes
BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear Elena S, We would like to thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our guests leave satisfied and we try our best to fulfill all our guest requests. Please accept our sincere apologies for the dissatisfaction you experienced during your stay and we... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 8, 2014

My wife and two small children stayed one night to check out Maastricht as part of a bigger journey. The rooms were clean and comfortable and we all slept well. The location is great, all the tourist spots were close walk by. The hotel is a 15min - 20min walk from the main train station. This hotel is not a... More 

Was this review helpful? Yes 1
BastionHotelGroep, Eigenaar at Bastion Deluxe Hotel Maastricht / Centrum, responded to this review

Dear Sam Z, Whilst we are pleased with the good comments, we really value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we always strive for excellence in customer service, we are keeping guest satisfaction as our top... More 

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