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Crowne Plaza Hotel Maastricht

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De Ruiterij 1, 6221 EW Maastricht, The Netherlands
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Crowne Plaza Hotel Maastricht
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Crowne Plaza Hotel Maastricht
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376 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peterborough, United Kingdom
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Located just off a city square right by the city centre - with some rooms and restaurant and bar over looking the historic river . rooms are spacious and comfortable. Lift wasn't working when I visited [18/19 June] which could have been problematic for the more infirm ...but otherwise a nice place to stay - and I would recommend it... More 

Was this review helpful? Yes
Sluijsmans, Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Mr. Jo G. Thank you very much for writing this review, highly appreciate this. Thank you for your kind words about our rooms. We look forward to welcome you back. With kind regards, Vivian Sluijsmans Front Office Manager More 

The Netherlands
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed two Days here for business. Plus situation Neat river Maas and town center. Con ignorant desk staff that charges your card for extra's alledag paid for with booking if you do nor watch out. Rooms need renovation average cleaning. Restaurant lunch buffet average breakfast very good. More expensive than van de Valk hotels but room quality under van der... More 

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RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear sir / madam, I like to thank you for your stay with us and your review. Your comments will be reviewed internally. With Kind Regards, Ramon Schouwenberg Assistant Front Office Manager More 

Mumbai
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is located in an extremely scenic Maastricht - in the midst of Maastricht where all the action is. Its a stones throw away from the train station. Most of the staff at the reception & the cafe are very warm & friendly. Lets talk about the scope for improvement: 1. The Free WiFi is pathetic. The speed is... More 

Was this review helpful? Yes
Sluijsmans, Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Mr. Floyd_g23, First of all we would like to thank you for taking the time to write this review, we highly appreciate this. Thank you very much for your kind words about our staff. Thank you for your points of improvement. These have been reviewd internally. For the internet we're currently looking into a new supplier. You'r correct that... More 

Seattle, Washington
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband has been here on business for almost a month. He first stayed at the Crown Plaza in Liege but moved to the Maastricht location because he found the city of Maastricht to be much friendlier, cleaner and almost everyone speaks English! I joined him for his last week here before we head off on holidays to Germany and... More 

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Sluijsmans, Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Mrs Reynolds, Thank you very much for your stay in our hotel, and for writing this review. It's very good to read that you've enjoyed your stay with us. And that you've enjoyed Maastricht and the river this much. We hope you've also enjoyed Germany and Brussel as much. We look forward to welcome you back in the future!... More 

Castricum, The Netherlands
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Crown Plaza is a good 4 star hotel right on the river Maas although old-fashioned. They do have a valet parking service despite being a 4 star hotel so I was impressed by that. Rooms are old but clean the same goes for the bathroom. They serve a nice buffet in the morning for your breakfast. Overall a good hotel... More 

Was this review helpful? Yes
Sluijsmans, Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Mr. Frank012, Thank you very much for your stay in our hotel and writing this review. With kind regards, Vivian Sluijsmans Front Office Manager More 

London, United Kingdom
Level Contributor
120 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stay and this hotel and this stay was really good. We had a suite, which had a river view, which was amazing. It was a shame it rained whilst we were there. Rain is not the hotel's fault and the weather there is pretty much like English weather :-) The suite was amazing. As we approached... More 

Was this review helpful? Yes
Sluijsmans, Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Mrs. Sa1gon, Thank you very much for writing this review, we highly appreciate that you took the time to do this. Thank you very much for your kind words about our suite, breakfast and staff. We look forward to welcome you back in the future! With kind regards, Vivian Sluijsmans Front Office Manager More 

Battle, United Kingdom
Level Contributor
243 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a conference in June 2015. The hotel is welcoming and staff friendly. Our room was very comfortable, a good size, clean, and well looked after. Breakfast was really good with a wide range of items including fresh fruit, cold meats and cheeses, a good selection of breads, and the usual cooked breakfast ingredients. I especially liked the... More 

Was this review helpful? Yes
Sluijsmans, Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Mr. Andrew A, Thank you very much for taking the time to write this review, we highly appreciate this. Especially your kind words about the friendlyness of our staff, the room and breakfast. It's good to read that you noticed the complimentary water in our lobby. Thank you for your stay, and we look forward to welcome you back... More 

Cheshire
Level Contributor
204 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed 3 weeks ago

May 2015. Stopping 2 nights on business. This hotel is a 10 minute walk from the train station and is quite easy to locate. As you approach it looks to occupy a lovely little cobbled square but it is only when you get around to the other side do you appreciate it's location. The river is literally ten feet away... More 

Was this review helpful? Yes
RamonSchouwenberg, Assistent Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Weekend_Roamer1, We highly appreciate that you took the time to write this review about our hotel and the beautiful city of Maastricht. Thank you very much for your kind words about our staff, the room and also the restaurant. We look forward to welcome you back! With kind regards, Ramon Schouwenberg Assistant Front Office Manager More 

Droxford, United Kingdom
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First stay in Maastricht, great hotel and very well positioned by the river. Lovely outside bar with a great view and only a short walk over the bridge to the old town. Definitely recommended and will stay here again. Good parking facility. Friendly staff.

Was this review helpful? Yes
Sluijsmans, Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Mr. Gary C. First of all we wouldl like to thank you for your stay in our hotel. We highly appreciate that you took the time to write this review. Thank you for your kind recommendations. With kind regards, Vivian Sluijsmans Front Office Manager More 

Monterey Peninsula, California
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I really wanted to like this hotel, but I have to tell you: Bedbug bites are nasty, and I am now taking serious prescription drugs to deal with the inflammation and itching. I have stayed at this property on a quick business trip for two days, and this was the only overnight stay on this trip, so there can be... More 

Was this review helpful? Yes
Sluijsmans, Front Office Manager at Crowne Plaza Hotel Maastricht, responded to this review

Dear Mr. Your willingness to share your experience with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. It was very disturbing for us to hear this. Because of the seriousness of this matter we’ve contacted a specialized company for this. They have... More 

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