The hotel's website claims to be a four star hotel but we found that one star too many.  The first impression in the loby is ok, the staff are friendly, checkin went smooth and the checkin lady gave good advice. The lobby is quite big, darkish and imposing, but still ok and there is a pool table which we did... More

It seems very difficult to find a good hotel at all in Heerlen. We opted for the Amrath Grand Hotel, thinking it would be our best bet (we had a business meeting there). Sadly we were extremely disappointed. It was so bad, we found it funny… Like a large-scale, concrete, Dutch Faulty Towers! The reception is breathtaking in its eccentric... More

We enjoyed our 1-night stay. The hotel entrance and lobby are warm and inviting. The service was friendly. The rooms were nothing special but they were comfortable and clean. I came to this hotel as part of a tour group and we had piano music during dinner. The pianist was excellent, as was the dinner. The breakfast was a typcial... More

I used a gift voucher to book a special package at this hotel. It included a one night stay, a 4 courses meal and free entry tickets for the "Gaia Park" zoo in Heerlen. It was my original intention to get a weekend away with my wife. However we decided at the last moment to take our two kids with... More

I stayed at this hotel for a week on a business trip in June of 2007. The entrance, lobby and restaurant were pleasing but the rooms were sub par. The hotel touts itself as providing luxurious 4 star accomodations. This is far from the truth. Maybe in the 80's this was a 4 star hotel but not today. The rooms... More

Anybody who has ever been to Heerlen will know that good hotels are a little thin on the ground to say the least. This one does nothing to raise the standard. In fact I can absolutely say it is dreadful! If you are coming to Heerlen for god's sake stay at one of the valk.com ones e.g. the Kasteel TerWorm... More

Stayed at the Grand Hotel Best Western for two nights during the „Sinterklaas“ period (around 5 Dec) in 2005 to do the annual Santa Claus shopping in the South of the Netherlands. We booked the hotel on the internet on a special offer for a double room for 119 Euro. The lobby was quite large and pleasantly furnished and decorated... More

The lobby is inviting and nice, you think the rooms would be equally nice, but they are not. We were disappointed with the 1st room, saw another, equally depressingthey said the rooms are all the same so we settled into the 2nd. The rooms were dark, dingy & drab, definitely not from this time era. The bath had black mold... More