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Crowne Plaza Hotel Zurich


Hotel class 4.0 of 5
420 Badenerstrasse | (formerly InterContinental Hotel Zurich), Zurich 8040, Switzerland
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Reviews you can trust

61% Recommend
4.0 of 5 stars 101 reviews
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By trip type
All (101)
[ Date ] [ Rating ]
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1 of 5 stars
mmhera   1 contribution
Bucharest
Nov 13, 2009 | Trip type: Couples New

You pay 100 eur/night for a room, which is clean, but not for this price. We had to wait for 2 days for the temperature to raise to 24 C (though I put the heater to 35 C). There is no toilet brush! My boyfriend asked for 5 times for the toilet brush, and finally they brought it without any... more

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3 of 5 stars
IntlSalesGuy   34 contributions
Phoenix, Arizona
Nov 8, 2009 | Trip type: Business New

Stayed here for 6 nights during a business trip. Booked one of their newly renovated Superior rooms. Check-in took some time, as I was being assisted by a "Trainee". Actually, during my week-long stay, I noticed a lot of "Trainees" working there. I am not sure if they were going through a hiring spurt or if the turnover is high?... more

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4 of 5 stars
ladybegood   5 contributions
new york
Nov 2, 2009 | Trip type: Couples

Little disappointed when got Crowne Plaza hotel through Priceline. Good price although to finally get accepted had to bid higher than other cities and countries (be prepared for price shock in Switzerland).But in almost all respects, hotel met or exceeeded my expectations. Even with upgrade room was small --but it was very modern and had everything we needed. Easy to... more

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5 of 5 stars
vishalwagle   3 contributions
dubai
Nov 2, 2009 | Trip type: Couples

very inviting.........has a very nice ambiance...breakfast was undoubtedly amazing with lots of variety..room was preety cozy..n romantic as well...spa was another gr8 experience... the thing which i really hated is we were on our hoenymoon when we entered the room what we see is a twin sharing room.........which really disapointed me......but ya in no time they houskeeping was available n... more

Management response from
Ellen Schwab, Rooms Division Manager

Dear valued guest Greetings from Zurich! We hope you have had a safe journey back home to Dubai! We very much value your feedback and appreciate any opportunity to improve. We are delighted to hear that you have enjoyed your stay and that you are becoming a Crowne Plaza Zurich ambassador on TripAdvisor. It is correct, that our standard rooms...

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3 of 5 stars
PaulH66   3 contributions
Dublin
Oct 19, 2009 | Trip type: Business

Stayed here three times on return visit to Zurich, company paid costs. Staff are friendly and helpful. It's costs 60 Swiss Francs average from airport. Each time I've checked in I've gotten different options presented to me. I've automatically been given my breakfast tokens and some times been given passes to the gym. The rooms are small but very well... more

Management response from
Ellen Schwab, Rooms Division Manager

Dear valued guest We hope you have had a safe journey back home. Since it is our philosophy to constantly improve all details of our hospitality and to make our guest's stay as enjoyable as possible we appreciate that you took the time to inform us, about the experience during your stay with us. We are very delighted that our...

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2 of 5 stars
kileysmom   4 contributions
Anchorage, Alaska
Oct 2, 2009 | Trip type: Solo travel
0/1 found this review helpful

I've always liked this hotel but have discovered a serious problem. When I checked in on 9 Sept., it was a warm day in Zurich. I tried to adjust the air conditioning in my room to something below 22C for sleeping at night and it wouldn't allow me to do so. I went to the front desk and was told... more

Management response from
Cr0wnePlazaZurich, Rooms Division Manager

Dear Guest I regret to hear to hear that you have been especially disappointed by the attitude of our staff. Please rest assured that we attach great importance to the fact that our staff is attentive and do have proper knowledge. Your comment will be reviewed in our weekly meeting, where it we will re-emphasized with our reception team. The...

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1 of 5 stars
ChadiaS   1 contribution
paris
Sep 15, 2009
0/1 found this review helpful

small rooms. unfriendly staff. bad organisation. at least clean. more

Management response from
Cr0wnePlazaZurich, Director of Sales & Marketing

Dear Guest, Thank you for submitting your feedback on tripadvisor.com. We are very sorry to hear that you did not enjoy your stay with us. By trying to see things through the eyes of our guests, we discover little things that make a big difference. Everything we do is for one purpose: to make people feel special, valued, welcome and...

Not the best
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3 of 5 stars
rojersey   40 contributions
Sep 3, 2009 | Trip type: Couples
1/2 found this review helpful

This nicely redecorated hotel is immaculate but the rooms are tiny and it's way out in a middle class residential area with not very much of interest nearby. Breakfast is a small fortune and the hotel staff is polite but cool. They also let an "intern" check us in and no one supervised him or corrected his mistakes. For example... more

Management response from
Cr0wnePlazaZurich, Director of Sales & Marketing

Dear Guest, Thank you for staying at the Crowne Plaza Zurich and for sharing your comments on tripadvisor.com. We are sorry to hear that you disliked the surroundings of the hotel. We are located in the Zurich West district, with the LetziPark Mall being just a five minute walk from the hotel and more than 20 restaurants within close walking...

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5 of 5 stars
shabaBelfast   5 contributions
belfast
Aug 31, 2009 | Trip type: Family
1/1 found this review helpful

We stayed here for 3 nights. We were 4 adults and 2 children. We were upgraded on arrival and there was a bottle of water for us in our rooms. Staff were great and breakfast was plentiful. Zurich is very expensive (why?) but our stay was enjoyable. The hotel is a bit out from the city centre but the transport... more

Management response from
Cr0wnePlazaZurich, Director of Sales & Marketing

Dear Guest, Thank you very much for choosing the Crowne Plaza Zurich for your stay and for sharing your experience on tripadvisor.com. We are delighted to learn that you have enjoyed your stay at our hotel and in Zurich. Your comments mean a lot to us and we take pride in listening to our guest's comments and concerns. We hope...

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2 of 5 stars
Mensallen   31 contributions
Dublin, Ireland
Aug 25, 2009 | Trip type: Solo travel
0/1 found this review helpful

stayed here after missing the last train from Zurich to San Moritz - the hotel room was fine and the bar was terrific with pianist and good service - but when I went for a walk, realised that it was not a great part of town. I'd certainly recommend it for short business stays but look elsewhere for family /... more

Management response from
Cr0wnePlazaZurich, Director of Sales & Marketing

Dear Guest Thank you for your Review on www.tripadvisor.com. We appreciate your time in filling out a review. Kindly let me assure you though, that a lot has changed since your stay with us more than three years ago. Meanwhile we have renovated 240 guest rooms, offer complimentary internet access, as well as free parking for our guests. Our hotel...

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Crowne Plaza Hotel Zurich Also Known As

  • Crowne Plaza Zurich
  • Crowne Plaza zürich
Address: 420 Badenerstrasse | (formerly InterContinental Hotel Zurich), Zurich 8040, Switzerland
Zurich Hotels Crowne Plaza Hotel Zurich
4.0/5.0
101