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Novotel Zurich City-West

4.0 of 5 Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
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Novotel Zurich City-West
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Novotel Zurich City-West
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599 reviews from our community

Traveler rating
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    101
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Top Contributor
84 reviews 84 reviews
11 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent place to stay if you're looking to explore Zurich by walk or by public transport. A beautiful indoor heated swimming pool and a fitness centre. Nice staff always ready to help. They allowed an early check-in at 7:30AM at no extra cost. Felt good to get a place to stay early in the morning after a 12 hour flight.

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Ocean View, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The rooms were roomy and very clean, and the hotel staff without exception were extremely friendly and accommodating. We arrived at 10:30 a.m. after a transatlantic flight, knowing that check-in time wasn't until afternoon, and they happily and graciously checked us right in and gave us room keys. There are a few eating places nearby within walking distance, also recommended... More

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Oslo, Norway
1 review
1 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel one night for business. The stay itself and the area (young, hip) was rather pleasurable. However, the aftermath of my stay was a complete NIGHTMARE. First, it took several weeks to get my generous deposit back (CHF 400 on top of the CHF 350 I was charged for the room). I had to call the... More

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Marketing_Accor_CH, Quality Manager at Novotel Zurich City-West, responded to this review

Dear johenrik79 We are very sorry regarding your negative experience. Please be sure that your case became the attention of the quality department. You were traveling in a party and your card was used as a guarantee for two rooms. Apparently this was on mistake. The hotel team works on the case with high priority. Anyway, it always takes some... More

Dhaka
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed 3 nights with children. Though not at tge center of town but The tram station is next to hotel & takes 10 mins to city center. The hotel even sells tram tickets, only 8euro for 24 hours. Very helpful staff. Gave us city map, how to go where. Breakfast was huge variety. Internet fast. Neighbourhood very safe &... More

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, We all thank you for your comment and look forward to welcoming your family soon. Warmest regards, Arnaud Tourin - General Manager. More

Newaygo
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is used mainly by business people and is a 20-minute tram ride into the Altstadt--the Old City. However, its prices are lower than those hotels nearer the tourist areas. The tram is a half-block walk from the front door and very convenient. Rooms are comfortable and typical of Europe. There are Internet computers available in the lobby at... More

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, We all thank you for your positive comments regarding breakfast, connectivity and accommodation. We also look forward to informing you about the train station that is one stop (2 minutes) away of the central main station. Warmest regards, Arnaud Tourin - General Manager. More

Senior Contributor
40 reviews 40 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed overnight while waiting for a transfer to a conference. Check in was quick and efficient and the rooms small but appropriate and clean and comfortable. There was a very pleasant outside restaurant for drinks and good food. The only downside is that the hotel is a bit far away from everything.

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, My Team was informed of your positive comment that is for us the best reward. We all look forward to giving you our selection of theater, jazz clubs and places to be less than 1 minute away in our trendy City-West area. Warmest regards, Arnaud Tourin - General Manager. More

Kuala Lumpur
Top Contributor
51 reviews 51 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is 8 stations away on Tram 4 from the Zurich Haupbahnof - 12 minutes - which isn't bad. By taxi it would cost about 20 CHF with tips. Opposite hotel there is a converted-warehouse-into-restaurant-mall where you can either have meal during daytime or shop for groceries at Migros. The room was clean and everything was provided as expected.... More

Was this review helpful? Yes
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, Thank you for recommending our Hotel. I would like to add that next to the tram next door, you have the possibility to take the train in walking distance, and you reach the central main station in 2 minutes (one stop). I look forward to welcoming you warmly very soon! Best regards, Arnaud Tourin - General Manager. More

Darmstadt, Germany
Top Contributor
65 reviews 65 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is nice and the rooms are clean, some things are missing though like hangers in the bathroom. The pool and fitness area are nice but very small, so don't expect too much. The Internet in the rooms is ok. Parking is quite expensive. The hotel is a bit far away from the city center, around 20 min by... More

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, I read your comment with a lot of attention, and I thank you for the suggestions regarding bathroom. I inform you that with train, second possibility to travel with public transport next to the tram, we are only one stop away from the main station (2 minutes, quicker than with the tram). I thank you for your constructive... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

The room was of a good standard and we were pleased with the facilities. At the check in desk the staff was friendly and really making an effort to put smiles on the customers' faces. At the arrival the check in desk was crowded and we decided to wait at the bar and take some refreshments after a long travel.... More

Was this review helpful? Yes
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, I read with attention your comment and thank you for your honest and kind feedback about our Reception Staff. I really want to apologize for what you were told at the bar, and I already met our Bar Team to ensure this won't happen again! I hope we can welcome you soon in the atmosphere and Service Spirit... More

Farnham UK
Top Contributor
123 reviews 123 reviews
28 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good clean room, wifi was good and breakfast buffet was fine. Staff were helpful when we asked for anything. There is a tram stop nearby and you can buy day passes from reception- very useful as the ticket machines for line 4 only take coins. It is about 7 minutes to the main station and old town. Within 10 minutes... More

Was this review helpful? Yes 2
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Additional Information about Novotel Zurich City-West

Address: Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Escher Wyss
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Zurich City-West 4*
Number of rooms: 144
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Also Known As:
Novotel Zurich City-West Hotel
Novotel Hotel zürich
zürich Novotel

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