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Novotel Zurich City-West

#55 of 131 Hotels in Zurich
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Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
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Best prices for: 1 room 1 guest
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Novotel Zurich City-West
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Novotel Zurich City-West
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722 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Quezon City, Philippines
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It was easily accessible by tram from the stop at the techno park. Clean and spacious room with very welcoming staff. They have computers in the lobby which can be used by the guests...also allows guests to print. The breakfast was wonderful for the price so you can enjoy the day in Zurich and have a late lunch.

Was this review helpful? Yes
Arnaud T, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear janadoc, thank you very much for the nice comments. We are delighted that you have spent a good time in our hotel. It would be a pleasure welcoming you soon again, so you can enjoy again our breakfast from buffet before exploring Zurich! Best regards, Nico Masi Front Office Manager More 

Rivalta Di Torino, Italy
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Location = close to to main road from the highway. Downtown 2 miles far from the hotel Parking = Garage but expensive (29 CHF per night) Price = a little bit overpriced for Novotel standards. Staff = VERY GOOD: very kind, helpful and smiling. Hotel style = modern Room = standard Novotel room. Suitable for 1 up to 2+2 persons... More 

Was this review helpful? Yes
Arnaud T, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear guest, first of all thank you very much for taking the time to comment your stay in our hotel. It was a pleasure to read that our staff was helpful and smiling. We are really upset that our restaurant did not meet your expectations. Since a few weeks we have a new menu, offering a choice of meals from... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed one night. As we were three, we booked a triple and it was on the top floor with good space. Hotel has easy access to and from the tram #4. We arrived at train station and easily maneuvered to the hotel. Line #4 will take you down Lake Zurich. Breakfast is very good and staff were very hekpful.

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2 reviews
5 of 5 stars Reviewed 1 week ago

Hotel rooms are elegant and modern with good sizes of room. Hotel staff is courteous and friendly and are eager to help hotel guests. Breakfast spread is good with variety of vegetarian option. Hotel is centrally located and is very near to tram station. Nearby you can find lots of night clubs if you are looking for fun in the... More 

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Arnaud T, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear Rakesh, thank you very much for the kind comments. We are glad, that you have had a good time in our hotel and that our staff was helpful in any matters. Our aim is always to offer the best service. We are looking forward to see you soon again, the hotel area is growing more and more with new... More 

Pune, India
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

I was at Zurich with my husband on 6th and 7th of June 2015. One of the best hotel I stayed in. Liked the service and Break fast. Rooms are specious, you can see attached pics. Given a chance, would like to go and stay there again. Since it is in city, you can go around by Metro, Tram. shopping... More 

Was this review helpful? Yes
Arnaud T, Front Office Manager at Novotel Zurich City-West, responded to this review

Dear guest, thank you for that big compliments. We are proud to read that you have had a great and romantic stay in our hotel. That is our aim, to make our guests happy. We are looking to welcome you soon again, for a romantic trip to Zurich! Kind regards, Nico Masi Front Office Manager More 

Southport, Australia
Level Contributor
92 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 1 week ago

It was our first visit to Zurich and we chose this hotel as it seemed conveniently located for the main train station. We had been travelling in Switzerland for a week before and found the Swiss charming with a cheeky sense of humour, which was unexpected, and also experienced excellent service but not here. This hotel is about 5 to... More 

Was this review helpful? Yes
Arnaud T, Leiter Front Office at Novotel Zurich City-West, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations. I have already spoken to the responsible heads of department. We have discussed all the issues to avoid such inconveniences in future. At Novotel, we strive to provide a... More 

Indonesia
Level Contributor
107 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location 1). From airport to Hotel by Car need 20-30 minutes. 2). To city center i used the tram number 4 (15 minutes). You can buy the ticket in reception 8 CHF for 24 hours. The tram stop close from the hotel, call Technopark! behind the hotel. 3) in front of the hotel is huge Squere and there's store (the... More 

Was this review helpful? Yes
Arnaud T, Leiter Front Office at Novotel Zurich City-West, responded to this review

Dear guest, thank you very much for shariung your experiences in our hotel. We are happy that you enjoyed your stay in our hotel and in Zurich. It would be a pleasure welcoming you soon again. Best regards, Nico Masi Front Office Manager More 

New Delhi, India
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stay was comfortable. House keeping staff was not accessible for a faulty tea maker in room. Reception staff helped. Breakfast was excellent. Kids liked the food and we enjoyed the visit to the restaurant on both of the days that we were at the hotel. Access to department stores was good as well as some food joints within a small... More 

Was this review helpful? Yes
Arnaud T, Leiter Front Office at Novotel Zurich City-West, responded to this review

Dear guest, we are happy that our front desk staff could help you with a tea maker and that your cildren liked our food. Thank you for sharing your experiences, we hope to welcome you soon again! Best regards, Nico Masi Front Office Manager More 

Gurgaon, India
Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights. While the room was OK, what put us off was the attitude of staff especially the restaurant staff. We had gone down to have dinner at their restaurant and mentioned that we are vegetarians. The staff simply refused to help and showed us the menu that there is no vegetarian dish mentioned in their... More 

Was this review helpful? Yes
Arnaud T, Leiter Front Office at Novotel Zurich City-West, responded to this review

Dear guest, we really appologize that you have had such a bad experience in our hotel. The General Manager has already responded your email, which you have sent to us. Our effort is to improve our service and to offer the best quality to our guests. Thank you for sharing this experience with us, this is very helpful for us... More 

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