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Novotel Zurich City-West

4.0 of 5 Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
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Novotel Zurich City-West
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Novotel Zurich City-West
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641 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Thionville, France
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel s really clean and well equipped. It has everything a city business traveler is looking for. I really like the food quality a breakfast. The staff is really friendly and helpful. If you like to walk the city centre is located at a reasonable distance.

Was this review helpful? Yes
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, We were all delighted to read your comment regarding cleanliness and quality of breakfast food. Your satisfaction remains our reward and we all look forward to welcoming you again very soon. Warmest regards, Arnaud Tourin General Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was clean but the bed could have used an upgrade. Fair value for location given the price. They charged for an early checkin even though the room was ready and the hotel wasn't full. I would have given 4 stars if they would have waived the fee.

Was this review helpful? Yes
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, Booking the early check-in, you are 100% sure to get your room at your early arrival. The cost corresponded to the booking you made, and we were happy to read that your stay was successful with us. I am besides happy to inform you that regarding our beds, we have ordered new pillows, toppers and duvet to make... More 

Aberdeen, United Kingdom
Top Contributor
167 reviews 167 reviews
34 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is exactly what you want on a long weekend exploring a foreign city. It is very clean, well equipped and reasonably priced, but it is not overly luxurious, thus a perfect place to sleep between days out in the city. The centre of Zurich is in easy walking distance, and the walk itself allows one to get a... More 

Was this review helpful? Yes 1
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, Thank you for "strongly recommending" our Hotel, all my Team is rewarded from its daily efforts to maintain the High Service level you are entitled to receive. Warmest regards, Arnaud Tourin - General Manager. More 

Athens, Greece
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice Stay, good facilities, nice decoration, eco-friendly, provides playstation and pc's! Really good breakfast and cuisine in general! Concerning the bar, the drinks are fine and the cocktails great! The downsides: far from the city center, to where you can take only tram 4 (every 5-10') from the stop Technopark (next to the hotel and you need about 10 stops... More 

Was this review helpful? Yes 1
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, I regret the misunderstanding to get to the trainstation that is indeed 5 minutes walk from the hotel. We have some area plan that can help if you don't want to take the tram that is right outside. We were happy to read that your stay was pleasant, and we all would be delighted to welcome you very... More 

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Although transport is good, the hotel is too far from the activity. Hotel was drab without any character at all. Food was not good. Window fell out of it's frame when we checked in, nobody arrived to fix it after promising to do so.

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, I thank you for your time to comment your stay with us, and I deeply regret the delay to fix your window problem. All the team remain at your disposal in order for you to enjoy all the trendy City-West activities with lots of bars, theaters, shops, restaurants and concert Hall 2 minutes around the Hotel. I hope... More 

Normans Bay
1 review
3 of 5 stars Reviewed December 24, 2014

Room clean and comfortable. However both the bar and restaurant appeared understaffed and service in both was rather poor as a consequence. When served though, the food was very good. At the time of booking I explained I required parking for a high vehicle and on arrival was placed in the outside area where the staff park . On checkout... More 

Review collected in partnership with Novotel Hotels

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, Thank you for your comment regarding your pleasant one night stopover. I shared your comment with my Team and the F&B Manager who took good notice of your experience to ensure an optimal Service. We will all be delighted to welcome you longer next time with all the care and attention we want to provide every single day.... More 

Biberach (Riss), Germany
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 8, 2014

We picked this hotel because it offered an airport shuttle and on-site parking, as well as an indoor pool. The garage has a 2m clearance,and there is also a surface lot (both for a fee). Pool was clean and just the right temperature. Had to call for pool towels, but they came quickly. For families: lobby includes blocks and an... More 

Was this review helpful? Yes 2
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, I thank you for your time to write a positive comment regarding your stay with us. I just want to add that the former industrial area is now an attractive trendy part of the town where so many people meet in the evening in jazz club, theaters, bars, that at first sight, we would maybe not have seen.... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2014

Great value and good location for the asking. so close to the tram stop and to other places of interest. It is also child friendly and the food is quite good. I will recommend this hotel for one of those lazy and quite vacation.

Was this review helpful? Yes
Vancouver, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 2, 2014

In Zurich you expect everything to work just right, and here you get the Zurich experience. Everything is just right - no surprises. Hotel is modern, but nothing fancy. District is stark, about 30 min walk from the train station, with a few good restaurants in the neighbourhood. Very good breakfast. Will I remember this place? No, but sometimes that... More 

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Additional Information about Novotel Zurich City-West

Address: Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Escher Wyss
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Zurich City-West 4*
Number of rooms: 144
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Also Known As:
Novotel Zurich City-West Hotel
Novotel Hotel zürich
zürich Novotel
Hotel Style:
#1 Green Hotel in Zurich
#33 Luxury Hotel in Zurich
#33 Family Hotel in Zurich
#47 Romantic Hotel in Zurich
#60 Business Hotel in Zurich

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