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Novotel Zurich City-West

#52 of 127 Hotels in Zurich
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Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
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Novotel Zurich City-West
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Novotel Zurich City-West
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692 reviews from our community

Traveler rating
    172
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    116
    38
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

Whats good: Overall the hotel is good. I traveled my my wife and toddler for 3 nights. The hotel is good for kids. The Wi-Fi is great and the rooms are clean and good. The tram station is very near and there are a small number but good restaurants around. Hotel staff is courteous and are very helpful. Whats not... More 

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Abrantes, Portugal
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good quality at this Novotel at Zurich. Breakfeast was very good in a very chaming room. I was travelling with a child, that just loved the lobby area, playing with a "BIG" tablet, with funny games. The location is not exceptional, but it is not bad either, not far from train station.

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here as part of a tour. Check-in was easy and simple. Rooms were spacious and very comfortable. The bed was so nice and comfy, and quiet, even though our room was close to reception. Had a great quality of sleep. Bathroom was really nice, shower was amazing with a nice big shower head, so nice after being up most... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Although we stayed there for just 2 nights, it felt like it was paradise! The receptionist was very friendly, the decor and ambience was pleasant, and most importantly the Internet connection was available! The rooms were very spacious and clean and we had a good time. Novotel is a good choice

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Senior Contributor
22 reviews 22 reviews
21 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This was our beginning of Swiss journey! Having travelling with small kids ,had done request for early check in but to our surprise we were treated very badly!remained stagnant for a long time in lobby for a long time !very arrogant staff ,no hospitality concerns,finally manager intervene ! Decent rooms ,decent food! Location nice!4 no tram access is close by... More 

Was this review helpful? Yes 1
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, I was sorry to read that you had to wait too long for your check-in, and I hope you will give us a second chance to show your family how much we care about your satisfaction regarding our Service. Looking forward to welcoming you warmly soon, I remain personally at your disposal. Arnaud Tourin - General Manager. More 

Hyderabad, Andhra Pradesh, India
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in Novotel Zurich City west from 22-04-2015 to 26-04-2015. It is a nice place situated in a central area in Zurich. The rooms are spacious and well maintained. Please book early checkin, if you are arriving early, online as the same is not provided on the spot. Hotel has luggage checkin facility free of cost. The nearest tram... More 

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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here on a client's dollar, and they apologised for putting me up here, but I'm so glad they did! I had a truly excellent experience and I am so grateful to the staff for all they did for me. I arrived in the evening and the check in was pleasant and easy. The lobby downstairs looks much better... More 

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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for business for 3 days. Decent breakfast buffet, located on the Tram 4 line, about 10 mins from Zurich HB in the Techno Park area and 2 stops on the S16 from the airport. A couple nice restaurants nearby, but pretty dead at night. Rooms are smaller than the Sheraton down the street and without iron in the... More 

Was this review helpful? Yes 2
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, Thank you for your comment. We all remain at your disosal for the best und up to date tips regarding evening and night events in our trendy City-West area. Looking forward to welcoming you soon, Best regards, Arnaud Tourin - General Manager. More 

Senior Contributor
25 reviews 25 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Its just a business hotel, its well located, price is not expensive for zurich. It is a typical hotel for business travellers with basic amenities. There arent many restaurants nearby, apart from a few that are open opposite the hotel. But they close early. In general its okay if you just look for a place to sleep during your city... More 

Was this review helpful? Yes 1
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, Next time please come absolutely at the Reception to get all information regarding night and evening life in trendy City-West. We can not see all the best places and restaurants at first sight, but theaters, concert Hall and live music pubs will surely ensure you have the best time with us. Looking forward to welcoming you soon then,... More 

Senior Contributor
46 reviews 46 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you are in Zurich for tourism avoid this place !! The positives: 1. Easily accessible 2. Clean rooms, well maintained property and good beds 3. Decent breakfast The Negatives: 1. Purely business hotel ambiance, hotel not at fault, tourists should generally avoid. IT IS A BUSINESS HOTEL 2. Staff at reception courteous, at the restaurant its pathetic. Nobody knows... More 

Was this review helpful? Yes 2
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, We all intend to make you discover the right side of trendy City-West. It was indeed former an industrial area, but now with all the bars, theaters, concert Hall, cinema, Jazz Club, so many people in Zurich are rushing in the evening here for that reason. Our garden, outside children play ground, brand new play Table in children... More 

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