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Novotel Zurich City-West

4.0 of 5 Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
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Novotel Zurich City-West
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Novotel Zurich City-West
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649 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geneva, Switzerland
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars NEW via mobile

the hotel is clean and quiet. The rooms are normal, the service is normal, even the food in the restaurant is normal! Not bad, but not great. After a day of work, I was expecting a bit more, especially for the price.

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Prague, Czech Republic
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

good location, easy to travel around, close to centrum, next to tram stop which is an advantage, you can buy tram tickets from hotel nice service , friendly staff, recommend to everyone, price was great compare to 4* hotel,superior rooms are nice for couple with a baby. generally zurich is an expensive city if you compare price of hotel is... More 

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Canton of Basel, Switzerland
Top Contributor
52 reviews 52 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice room, nice hotel, cool views, Novotel standard. Unfortunately there were no bathrobes in the room. And we were denied a toilet at check-in even though we had a reservation and gave the name a few times while asking to use the lobby toilet.

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Cumbria
Top Contributor
91 reviews 91 reviews
64 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good for business traveller. Only downside is the price. Like most things in Zurich, it's just over priced for what it is. Company pays for me, but I would never use it if paying for myself. It's not that I couldn't afford to pay, it's just not worth what they charge, and then breakfast is extra.......!!!!

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, I took good notice of your comment, and I hope that you can soon take advantage of our early or special deals, in order to correct the first impression about prices in Zurich. I was happy though to read that is was "very good", and we all look forward to welcoming you warmly soon. Arnaud Tourin - General... More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Chose this hotel due to its proximity to the airport and the fact we had a very early morning flight next day. There was four of us travelling 2A and 2C and we found the room a tad small and amlomst claustrophic. We had 4 suitcases as we'd been travelling for 2 weeks and we could have done with some... More 

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, We thank you for your time to write a comment about your experience. Your constructive feedback is much appreciated, and I already met my Team regarding the towels issue that you are entitled to get quickly delivered. I have a good news regarding the pillow as we received this month brand new ones with duvet, toppers and so... More 

Vienna, Austria
Contributor
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Novotel has higher standards than your typical Novotel (probably since it's in Switzerland anyhow ;)) Excellent for business as it's just across the Tram which will bring you to the city centre in less than 15 mins. Great room, large and clean. Excellent breakfast. Will come back on business for sure and would recommend for a business stay in... More 

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, I am very happy to transfer your comment to my Team, and we all be delighted to welcome you for a leisure stay as well, and we would give you all the activities tips to have the best time in our trendy part of City-West (why not a Rock or Jazz concert? A Theater classical? A fine Dining... More 

Thionville, France
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 18, 2015

This hotel s really clean and well equipped. It has everything a city business traveler is looking for. I really like the food quality a breakfast. The staff is really friendly and helpful. If you like to walk the city centre is located at a reasonable distance.

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, We were all delighted to read your comment regarding cleanliness and quality of breakfast food. Your satisfaction remains our reward and we all look forward to welcoming you again very soon. Warmest regards, Arnaud Tourin General Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 10, 2015

The hotel was clean but the bed could have used an upgrade. Fair value for location given the price. They charged for an early checkin even though the room was ready and the hotel wasn't full. I would have given 4 stars if they would have waived the fee.

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Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, Booking the early check-in, you are 100% sure to get your room at your early arrival. The cost corresponded to the booking you made, and we were happy to read that your stay was successful with us. I am besides happy to inform you that regarding our beds, we have ordered new pillows, toppers and duvet to make... More 

Aberdeen, United Kingdom
Top Contributor
174 reviews 174 reviews
36 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed January 4, 2015

This hotel is exactly what you want on a long weekend exploring a foreign city. It is very clean, well equipped and reasonably priced, but it is not overly luxurious, thus a perfect place to sleep between days out in the city. The centre of Zurich is in easy walking distance, and the walk itself allows one to get a... More 

Was this review helpful? Yes 1
Arnaud T, Manager at Novotel Zurich City-West, responded to this review

Dear Guest, Thank you for "strongly recommending" our Hotel, all my Team is rewarded from its daily efforts to maintain the High Service level you are entitled to receive. Warmest regards, Arnaud Tourin - General Manager. More 

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Additional Information about Novotel Zurich City-West

Address: Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Escher Wyss
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Zurich City-West 4*
Number of rooms: 144
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Also Known As:
Novotel Zurich City-West Hotel
Novotel Hotel zürich
zürich Novotel
Hotel Style:
#1 Green Hotel in Zurich
#30 Family Hotel in Zurich
#31 Luxury Hotel in Zurich
#48 Romantic Hotel in Zurich
#60 Business Hotel in Zurich

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