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Sheraton Zurich Neues Schloss Hotel

Stockerstrasse 17, Zurich 8002, Switzerland
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Sheraton Zurich Neues Schloss Hotel
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Sheraton Zurich Neues Schloss Hotel
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284 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 3 nights - its a highly recommended property! On arrival, we received a very warm welcome. We got a complimentary room upgrade. The view from our room was spectacular. The room however was smaller than what we expected, but very cosy. The restaurant serving staff was great as well. They were very helpful and... More 

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear 598megham, thank you very much for your review on TripAdvisor and your kind words about the hotel. It is great to hear that you liked your stay with us. Please be assured that I`ll share your feedback with all members of staff. On behalf of the whole team I would like to say thank you for staying with us... More 

Frederick, Maryland
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in mid-December at the end of a river cruise for 4 nights. We received a very warm welcome from the front desk staff. They provided us with maps and good directions for getting around town and using the trams. Other than breakfast each morning, we did not dine at the hotel. We had very nice service for our breakfast... More 

Was this review helpful? Yes 1
Pieter-van-Beugen, General Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Christi C Thank you very much for your very nice feedback in regards of your reservation with us. It is a great pleasure for us that you may enjoy your stay in our Sheraton Zürich Neues Schloss Hotel and we are glad that we could help you to discover the wonderful city of Zürich. We are looking forward to... More 

Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my second stay at the hotel, I have tried a lot of hotels in Zurich. I really find the rooms perfect. First time I stayed in a stadard room and this time I stayed in jr. suite. Quiet rooms. I have not tried the restaurant but the bar is nice. Great staff.

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Pieter-van-Beugen, General Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review
Google Translation

Sehr geehrter Casper1975 Zunächst möchte mich recht herzlich für Ihren Aufenthalt in unsererm Sheraton Zürich Neues Schloss bedanken. Ich freue... More 

Senior Contributor
35 reviews 35 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 3, 2015

Been travelling to Zurich for years... 90% of the times for Business Travels... and today I've found this hotel... near the lake, top service, small but cosy rooms, top quality on everything... and I just loved it... this will my place to stay when I need my small business travel to lovely Zurich

Was this review helpful? Yes 3
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Luis G, thank you very much for sharing your experience with us on TripAdvisor. It is great to hear that you enjoyed your stay with us and we look forward to welcome you again at the Sheraton Zurich Neues Schloss Hotel in the near future. Warm regards, Pieter van Beugen Hotel Manager More 

Chicago, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 10, 2015

The hotel itself isn't very remarkable. The staff is courteous and polite and the restaurant is ok. We stayed here when we had a stop-over in Zurich for Christmas day so there weren't a ton of things open however you can walk to most tourist attractions very quickly. We walked down to the lake which was only about 5mins away... More 

Was this review helpful? Yes 2
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear ghoshrh, thank you very much for reviewing your stay with us on TripAdvisor. Your feedback helps us getting better in what we do. It is good to hear that you enjoyed Zurich and the perfect location of the hotel in the city. On behalf of the whole team I hope to welcome you back to Zurich and the Sheraton... More 

Abu Dhabi, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2015

We arrived early coming from Salzburg and the staff was super friendly and allowed us to check in. Rooms were very modern and trendy. Location was great. The staff was very helpful in recommending local attractions and resteraunts. Cannot say enough about such a wonderful staff....Thanks for the wonderful stay....Highly recommended.....

Was this review helpful? Yes 1
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear John A, thank you very much for your review on TripAdvisor. It is great to hear that you enjoyed your stay with us. As the manager of the hotel it is especially nice to hear that the staff made the real difference. On behalf of the whole team I would like to thank you for your kind words and... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2014

My wife, son and I just returned from a Zurich where we stayed at the Sheraton Zurich for three nights. I cannot say enough good things about the Front Office staff in terms of service. We have stayed in hotels all over the world, and this hotel's staff is truly among the very best. They are helpful, professional, and go... More 

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Erik B,, first of all we would like to thank you for sharing your experiences with us on TripAdvisor. The satisfaction of our guests is very important to us and we are pleased to hear that we were able to satisfy your wishes and needs. Please be assured that your comments will be shared with all the staff. It... More 

Toronto
Top Contributor
110 reviews 110 reviews
76 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 8, 2014

Medium sized hotel near the lake in a neighbourhood of international hotels. An easy walk to high end shops and the old town. Also to Bahnhof Enge. Small room but with every amenity tucked in. Pleasant lobby and nice restaurant. Charge for wifi.

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear capegirardeau, first of all we would like to thank you for sharing your experiences with us on TripAdvisor. The satisfaction of our guests is very important to us and we are pleased to hear that we were able to satisfy most of your wishes and needs. I understand your point regarding the Wifi and please be informed that the... More 

London, United Kingdom
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 30, 2014

Staying for one night in this Sheraton hotel, it was reasonably priced for Zurich and it had everything that was required in the room (coffee, tea, comfy bed, etc.). Plus it was in a good location in the centre of Zurich, with some nice restaurants and bars just around the corner. I would say that the room is slightly small,... More 

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Warsaw, Poland
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 27, 2014

I "lived" at this hotel for almost 6 months in 2013, travelling every week in and out. This is a typical business traveller sort of place, where everything is made with your efficiency in mind, much more than with the sense of providing you with a cozy ambiance and family atmosphere. So, this is not a holiday retreat option (in... More 

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear matowi, thank you very much for taking the time to write a review about the hotel on TripAdvisor. it is great to read a review from a guest who stayed at the hotel so many times and gathered a lot of experiences with us. If business ever brings you back to Zurich it would be graet to welcome you... More 

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