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All 123 Zurich hotels

Sheraton Zurich Neues Schloss Hotel

4.0 of 5 Hotel   |   Stockerstrasse 17, Zurich 8002, Switzerland
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Sheraton Zurich Neues Schloss Hotel
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75%
Ranked #44 of 123 hotels in Zurich
A recent review
5 of 5 stars reviewed 1 week ago
venuzius Abu Dhabi, United Arab Emirates
  • Reviews (244)
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  • Room tips (32)
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244 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Abu Dhabi, United Arab Emirates
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose the Sheraton Neues Schloss because of its location just a few walking minutes from the Zurich lake. We did not expect anything spectacular due to the size of the hotel but were very positively surprised. The reception staff was attentive and friendly, check -in only took a few minutes. We had quite a few extra wishes which were... More

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Boston, Massachusetts
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros: -Ok location, not amazing right in the middle of things but also not too far away -Check-in staff were very courteous, educated, made our check-in process and requests smooth - good facilities, overall clean and harmonic feeling Cons: -Size of our room was certainly limited. We understand space comes at a cost in zurich, but the "bath" was really... More

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Robert M., thank you very much for taking the time to write down your comments regarding your stay at the Sheraton Zurich Neues Schloss Hotel. It is always good to hear what we do well and good to know what we should approve on. Your comments help us improving our guests experiences. I hope to welcome you back to... More

Dallas, TX
Contributor
13 reviews 13 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've just completed my second stay at this well-kept secret. The Sheraton Neues Schloss is neither big, nor flashy nor busy. It's NOT one of those places that people go-to in order to see or be seen, and it lacks the pretentiousness of many of its 5-star neighbors (it also lacks the attitude and "gimme a break cutesiness" of Starwood's... More

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Fatteta, thank you so much for your great review on TripAdvisor! Please be assured that I´ll share your kind words with the staff as this is exactly how we want them to be, being there for our guests and make sure that our guests are well looked after. I hope to welcome you back to the Sheraton Zurich Hotel... More

Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this property for two nights. I chose it because Sheraton hotels usually have some minimum standards. The customer service was good. Although I had booked two different reservations (a classic room and an executive room), I was allowed to stay in the executive room both nights. The front desk people were friendly and willing to help out.... More

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Tampa, Florida, United States
Contributor
20 reviews 20 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Enjoyed 3 nights on business at this hotel. I loved the location - very close walk to the lake, cafes, the Bahnhoff Station, etc. The staff was so friendly. I arrived very early in the morning after my overnight flight and they greeted me by name and got me to my room straight away. The rooms are pretty good for... More

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San Francisco, California
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 24, 2014

Over the years of my travel one hotel stood out as a place I wanted to go, feel comfortable and relax while doing my business. Although this place is a Sheraton, Starwood kept it like a small boutique hotel when they bought the Neus Schloss Zurich. In Switzerland this was a luxurious retreat. However, sadly I have found detrimental changes... More

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Sam S Thank you very much for taking time to give us your feedback through Tripadvisor. Your detailed comments will be shared definitely with the management and the team, accordingly. However, it would be great, if you get in touch with our Hotel Manager via phone +41 44 286 94 00 so we can have a better understanding on... More

Liverpool
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 25, 2014

I've stayed in a Sheraton before and this one didn't disappoint. My room was upgraded immediately by the very attentive reception staff and I joined the Starwood scheme. The reception staff made us feel very welcome and gave us lots of advice about the City. The room was lovely and very clean with all the little luxuries I'd expect from... More

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New Delhi
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 13, 2014

I stayed here on Business for three nights and everything was really nice and comfortable. Though the double room size seemed bit smaller. The staff is very nice and warm and helpful. I think they work too much. There's always some nice free chocolates and fruits near the reception that I loved to take. Location is ideal, walking distance to... More

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear sir, thank you very much for your review on TripAdvisor. It is good to hear that you liked the hotel and were even able to get the Lobby area Link@Sheraton Wifi for free while staying in the room. This means to me that the Wifi Network is very strong and of good quality. Please be assured that our employees... More

Soddy Daisy, Tennessee
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 10, 2014

This hotel was a small Sheraton hotel located close to the train station. I had written ahead to let them know we were celebrating our 25th anniversary. I had previously received confirmation we had been booked into a junior suite although upon arrival was informwd this was a "mistake" as the girl that said that was new and we had... More

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Pollywally1, thank you very much for your review on TripAdvisor! I would like to apologize for the unpleasant situation regarding the suite. Due to our internal failure we confirmed your suite night award although all our suites were booked for your date of arrival. I fully understand that this was very annoying especially as it was your 25th anniversary... More

Stockholm, Sweden
Top Contributor
128 reviews 128 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed April 8, 2014 via mobile

Got upgraded to a junior suite, which was great. Fantastic downtown location close to the lake. Outstanding breakfast buffet. Friendly service in the reception. Didn't use any other facilities, but left the hotel with a happy feeling. More of a business hotel than a place I would come for a weekend though.

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Additional Information about Sheraton Zurich Neues Schloss Hotel

Address: Stockerstrasse 17, Zurich 8002, Switzerland
Location: Switzerland > Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Reservation Options:
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#25 Luxury Hotel in Zurich #35 Romantic Hotel in Zurich #40 Business Hotel in Zurich
Hotel Class
Official Description (provided by the hotel)
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 
Number of rooms
60

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