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Sheraton Zurich Neues Schloss Hotel

Stockerstrasse 17, Zurich 8002, Switzerland
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Sheraton Zurich Neues Schloss Hotel
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356 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I booked a junior suite at the last minute when my wife, daughter and I missed our connecting flight out of Zurich and needed to stay over. It turned out to be a fantastic choice. The hotel is modern, clean, quiet, and in a good location about a block and a half from the lake. The staff was incredibly friendly... More 

Helpful?
Thank Rich11
Istanbul, Turkey
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 16, 2015

Standard hotel with small, comfortable, clean rooms and average service. Central location, expensive just like most hotels in Zurich. Limited but ok breakfast. Stayed here on business on a short trip, it was acceptable. There should be better hotels for leisure.

Helpful?
Thank G3_maan
Glen Ellyn, Illinois
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed December 10, 2015

The rate for this hotel seems to bounce all over the map depending on season. By U.S. standards, Zurich is remarkably expensive. By U.S. standards, this hotel is remarkably overpriced. But so are most other hotels. The location is great. The people are friendly here. The front desk staff are solid. The rooms are OK. The rooms are somewhat small... More 

Helpful?
Thank KevinE518
Malaga, Spain
Level Contributor
148 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 5, 2015

We would we have really enjoyed our stay at the Sheraton Neues Schloss. The staff are wonderful, the guest rooms very comfortable and quiet and the breakfast excellence. Full marks!! We would like to make special mention of the attention received from Jizel, both by e-mail prior to the stay and on reception, she is a credit to the hotel.... More 

Helpful?
Thank AandM5864
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear AandM5864, first of all we would like to thank you for sharing your experiences with us on TripAdvisor. The satisfaction of our guests is very important to us and we are pleased to hear that we were able to satisfy your wishes and needs. Be sure that I`ll share your feedback with the staff and especially with Jizel. It... More 

Munich, Germany
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 5, 2015

Stayed there for a week on business and the following weekend for leisure. The location of the hotel is perfect close to the lake, the main shopping street and most of the sights and also in proximity of the financial district. The hotel was in good shape and the personnel was extremely knowledgable and friendly. Only negative was that the... More 

Helpful?
Thank Peter M
London, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed December 1, 2015

It's very clean. It's a comfortable bed, it's adequately central, and while some of the staff are super-helpful, somehow it succeeds best at being average. The breakfast is alright, but cold, the bar is alright but deserted, the rooms are nice but tiny. Its a boutique hotel with the boutiqu-ie bit removed. If you want a functioning place to sleep... More 

Helpful?
Thank BradBourne07
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 30, 2015 via mobile

Positive - it is half the price of the Park Hyatt. Negatives - is far less than half as good as the hotel next door. The room I was allocated is too small to swing a cat in - the bed is shoved in the corner (literally) and the shower room is tiny. Walls are made of paper - you... More 

Helpful?
1 Thank 412TomH
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear 412TomH, first of all we would like to thank you for taking the time to share your impressions with us. We are sorry to hear that you did not enjoy your stay at the Sheraton Zurich Neues Schloss Hotel and you didn`t find the room to be comfortable. Furthermore we would like to apologize with you as well for... More 

Hoddesdon, United Kingdom
Level Contributor
437 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 435 helpful votes
3 of 5 stars Reviewed November 27, 2015

Second stay at this hotel, I am pleased that the WiFi is sorted out, works well I the room. However the rooms are small, and the condition confirms the impression that the hotel has past its best. carpets stained, looking like they have never been cleaned. Thankfully only in the room for around 8 hours, as I had to leave... More 

Helpful?
1 Thank Barry B
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Barry B, first of all we would like to thank you for taking the time to share your experiences with us. Thank you as well for your kind words regarding the staff, be sure that we will share your feedback with them. However we are sorry to hear that you found your room to be small and that there... More 

London, United Kingdom
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed November 18, 2015 via mobile

I was supposed to be staying at the Sheraton Zurich Neues Schloss last night, but apparently they had some flooding in some rooms, so I was unable to check into my room there, which had been booked about one month ago. I was not told about the situation until I arrived at the hotel reception at 9:30pm. I would have... More 

Helpful?
3 Thank WooTravel
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear WooTravel, thank you very much for taking the time to review your experience with us on TripAdvisor. I sincerely apologize for all the inconvenience you faced while checking in with us. As we tried everything possible to solve the problem and get the rooms "ready" for our guest we didn´t want to inform our guests too far in advance.... More 

Singapore, Singapore
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed November 12, 2015 via mobile

Stayed in both Sheratons in Zurich, and this was the worse one. Good things first. Location is walkable to the main shopping street (about 1 team stop to the edge of the street) and walkable to Lake Zurich. However isn't considered smack in the middle of town. If you're not into walking with shopping in tow, you'll end up needing... More 

Helpful?
4 Thank neelie-scribbles
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear neelie-scribbles , first of all we would like to thank you for taking the time to share your impressions with us. We are sorry to hear that you did not enjoy your stay at the Sheraton Zurich Neues Schloss Hotel and for this reason we would like to take the time to apologize for the circumstances you have experienced.... More 

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