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Sheraton Zurich Neues Schloss Hotel

Stockerstrasse 17, Zurich 8002, Switzerland
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Sheraton Zurich Neues Schloss Hotel
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Sheraton Zurich Neues Schloss Hotel
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313 Reviews from our TripAdvisor Community

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Traveler rating
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    128
    62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Wayzata
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Forget the cab and just take the #2 train to Enge and walk a couple blocks. That same train can take to back to the main train station and even to the airport. Easy. The hotel is just a couple blocks from the lake and a couple from the old city. Jasmine went way out of her way to take... More 

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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

They'd get zero stars from me if TripAdvisor would allow it. My company added them to our preferred hotel list in Zurich recently, and as a result a colleague (who was 7 months pregnant btw) and I made reservations at this hotel booked through our corporate travel agent. This was to be my first stay here, and as a SPG... More 

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear flyingnomad, thank you very much for taking the time to review your unpleasant experience on TripAdvisor. I fully understand that this situation was very inconvenient to you and I would like to apologize for that. Unfortunately this happened and I´m sorry to hear that you feel that we didn´t handle the situation very well at that moment. Organizing a... More 

Charlotte, North Carolina
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location in Zurich. One block from Lake Zurich, a few blocks from the main shopping district and a few restaurants within walking distance. Pros: - Nicely accommodated room - Great location in Zurich - Staff very friendly inclusive of front desk, bell hop and service at onsite restaurants Cons: - Rooms are not spacious and can be a little... More 

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear TravelGrl727, thank you very much for your review on TripAdvisor. For us it is always good to hear the feedback from our guests so we know what we are doing well and where we have to improve. I`m happy to hear that you enjoyed your stay with us and it would be great to welcome you back to our... More 

Boston, Massachusetts
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location - fantastic. One block away from Lake Zurich, walking distance into Old Town, perfect for morning runs and weekend grocery shopping. Service - Staff is super friendly and fluent in English (and presumably many other languages as well). Very helpful with answers to questions like "Where do I go to buy chocolate crepes" and "Why is Tobleron 6 Francs... More 

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Dar Es Salaam Region, Tanzania
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel because of it's location, i.e. proximity to Lake Zurich. The service in this facility was good. Although we took a suite the rooms are quite cramped & there is no free wifi which was quite disappointing.

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Shafina J, thank you for your Review on TripAdvisor. It is good to hear that you liked the Services offered. As for the Wifi, we offer the Wifi free in the rooms to all our guests who book the room over our branded Webpage or with a rate which includes the Internet. This might be a good Option for... More 

Bethesda, Maryland
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is nice and well located but it is the staff that moves it up into a higher category of hotel. Consistently welcoming and helpful staff. These people should be running the Sheraton training for new employees!!

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Kampala
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The actual size of the room is small compared to similar priced hotels but the finishing has been done very tastefully. Very close to the lake so a nice property overall and allowed for easy access to the shopping areas

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Ace 222, thank you very much for your Review on TripAdvisor. As guest satisfaction is our top priority I`m very sorry to hear that you were not satisfied with the size of your room. Please be sure to book another room category if you plan to come back to Zurich. It would be my pleasure to help you with... More 

San Francisco, California
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Recently stayed over a long weekend and had a great experience. The front desk staff were helpful with recommendations, always super friendly and had umbrellas waiting when the rain started. The hotel is right next to the lake for walking or running. The room was as you would expect, small but adequate clean and had everything you might need.

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California
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 5 weeks ago

very clean rooms. Great frontdesk staff. Good location by the lake and "old town" walking area. Not much around for food choices, though. There is a small grocery. Store, McDonald's and Starbucks nearby within 5 minutes walking distance. Public transportation to the hotel from the airport-- after passport control, follow the signs for the train. The train takes you to... More 

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Pieter-van-Beugen, Front Office Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear pechung, let us thank you in the first place for taking your time and posting your feedback on Tripadvisor. Such responses are always well appreciated and help us further to increase the quality of our service. We are going to forward your feedback to our housekeeping and front desk team as a reward for their hard work. Please be... More 

UK
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 30, 2015

I stayed here as it was very convenient for work. I stayed 3 nights, and everything was as you would expect of a highish end hotel. Rooms were well laid out, although a bit dated. The staff are all attentive and helpful. I did lose my coffee mugs and they were not replaced, even after I requested it at the... More 

Was this review helpful? Yes
Pieter-van-Beugen, Front Office Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear SaskNan, let us thank you in the first place for taking your time and posting your feedback on Tripadvisor. Such responses help us further to increase the quality of our service. Please be informed that we have some unique suggestions in regards of sip and savor in the area, we would love to share them with you upon your... More 

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