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Sheraton Zurich Neues Schloss Hotel

Stockerstrasse 17, Zurich 8002, Switzerland
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Sheraton Zurich Neues Schloss Hotel
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Sheraton Zurich Neues Schloss Hotel
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320 Reviews from our TripAdvisor Community

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Traveler rating
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    133
    64
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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North Haven, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Beds were great and comfy. Room service pricey, but then so is just about everything in Zurich. Room size was fine for two female travellers that have lots of baggage and clothing. Shower pressure was low, but the temperature control was good. Breakfast was great and given that it was included in the room price, even better !

Was this review helpful? Yes 1
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear TRUDS6, thank you for your review on TripAdvisor. It is great to read that you enjoyed your stay and you had a good night sleep. On behalf of the whole team I thank you for staying with us and we hope to welcome you back if you ever visit Zurich again. Warm regards from Switzerland, Pieter van Beugen Hotel... More 

Chicago, Illinois
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

During our cab ride to the hotel my wife and were saying little prayers please let this hotel have air conditioning, please please(it was 38 centigrade almost 100 Fahrenheit). When we arrived at the hotel we were somewhat surprised by how small it is for a Sheraton our prayers were answered - air conditioning! The second thing we noticed was... More 

Was this review helpful? Yes 1
Phoenix, Arizona
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located very close to the train station (5 minute walk and very close to the tram stops. It was the perfect hotel for our Zurich vacation. The hotel is located on a quiet street but is very close to all of the action. The staff was friendly and attentive. We received a room upgrade The room was... More 

Was this review helpful? Yes 1
melbourne
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are very small but clean. You only get basic complimentary items in comparison to other hotels. Biggest flaw was no WiFi in room.... They charge 19-20 euros for WiFi per day... 40 euros for breakfast. Its a bit steep. Go to the local bakeries and pay 1/4 of the price. The hotel is based in a good location and... More 

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Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear ndio, thank you for your review on TripAdvisor. I see your point about the Wifi. We do include the Wifi for our SPG guests booking over our internal channels. This might be an option for future Starwood bookings as we have a best rate guarantee on our own booking channels as well. Furthermore we offer free Wifi in all... More 

Charleston
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for two nights, using Starwood points. The hotel is in a great location next to Lake Zurich, in the business district but a 10 minute walk into the old city. The service was excellent, the attached restaurant had pleasant sidewalk seating for an evening cocktail and dinner which was convenient on our arrival from the US. The rooms... More 

Was this review helpful? Yes 1
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Jim A, thank you very much for taking the time to review your stay with us. It is great to hear that you liked the hotel, its services and the location in the city of Zurich. On behalf of the whole team I thank you for staying with us and I hope to welcome you back at some time... More 

London, United Kingdom
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have just stayed here for 2 nights on a little City break to Zürich. This hotel is very small, 69 rooms in fact but the location is great. 5 minutes walk from the lake with amazing views of the water and picture postcard mountain scenery. 5 minutes from the main shopping and restaurant zone around Bahnhoffstraße and literally 2... More 

Was this review helpful? Yes 3
Wayzata
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Forget the cab and just take the #2 train to Enge and walk a couple blocks. That same train can take to back to the main train station and even to the airport. Easy. The hotel is just a couple blocks from the lake and a couple from the old city. Jasmine went way out of her way to take... More 

Was this review helpful? Yes 1
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear DrJonz, we would like to thank you for sharing your thoughts with us and for commending us so well. To read such comments as yours is always a pleasure and we are pleased to hear you enjoyed your stay. For us it would be a honour to welcome you back to the Sheraton Zurich Neues Schloss Hotel Hotel sometime... More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

They'd get zero stars from me if TripAdvisor would allow it. My company added them to our preferred hotel list in Zurich recently, and as a result a colleague (who was 7 months pregnant btw) and I made reservations at this hotel booked through our corporate travel agent. This was to be my first stay here, and as a SPG... More 

Was this review helpful? Yes 2
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear flyingnomad, thank you very much for taking the time to review your unpleasant experience on TripAdvisor. I fully understand that this situation was very inconvenient to you and I would like to apologize for that. Unfortunately this happened and I´m sorry to hear that you feel that we didn´t handle the situation very well at that moment. Organizing a... More 

Charlotte, North Carolina
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed June 22, 2015

Great location in Zurich. One block from Lake Zurich, a few blocks from the main shopping district and a few restaurants within walking distance. Pros: - Nicely accommodated room - Great location in Zurich - Staff very friendly inclusive of front desk, bell hop and service at onsite restaurants Cons: - Rooms are not spacious and can be a little... More 

Was this review helpful? Yes 1
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear TravelGrl727, thank you very much for your review on TripAdvisor. For us it is always good to hear the feedback from our guests so we know what we are doing well and where we have to improve. I`m happy to hear that you enjoyed your stay with us and it would be great to welcome you back to our... More 

Boston, Massachusetts
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 21, 2015

Location - fantastic. One block away from Lake Zurich, walking distance into Old Town, perfect for morning runs and weekend grocery shopping. Service - Staff is super friendly and fluent in English (and presumably many other languages as well). Very helpful with answers to questions like "Where do I go to buy chocolate crepes" and "Why is Tobleron 6 Francs... More 

Was this review helpful? Yes 1
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