We arrived after 8 in the evening and the code we were given for the door wouldn't work, eventually another guest let us in. The key wouldn't work in the door, so waited another hour for someone to assist us. We eventually got into our room shortly after 11 at night, room was clean and spacious but couldn't close blinds... More

No elevator , suppose check in at 12 but the room not ready yet and we come back at 13:00 . The room still not yet ready~~ but the receptionist seem don't know the room is not available until we bring our luggage out of reception.

This place is very disapointing, and i would not recommend to stay here ever. My wife and i booked to stay here for my birthday, we turned up and got our room fine however it had not been cleaned, so we went back to reception to see what the deal was, she said she would ring the cleaner and it... More

Do NOT STAY Here ...Do not book your hotel ever at Casa Heinrich Guesthouse. We booked a room at this establishment in advance through booking.com. We showed up to the hotel early after a 20 hour flight to Zurich. We were told to come back at 12pm for check in. We were allowed to leave our bags and came back... More

We attemped to say in this guesthouse in March 2011 (pre booked and prepaid via last mintue.com). We walked into reception and were ignored until we asked if it was ok to check in. We were then told by the extremely vacant man on reception they did not have a room free for us and we would have to stay... More