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Baur au Lac

#1 of 132 Hotels in Zurich
Certificate of Excellence
Talstrasse 1, Zurich 8022, Switzerland
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Baur au Lac
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371 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
  • All months
    (371)
  • Mar-May only
    (90)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (83)
  • Dec-Feb only
    (85)
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Glasgow, United Kingdom
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is an excellent hotel in a great setting very close to the Lake. We could not fault anything about this Hotel, All staff were very helpful and pleasant and delivered very good service. Nothing was any trouble. We stayed 2 nights at the start of our holiday and 2 nights at the end. Our rooms on each occasion were... More 

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear mayb10, It is a true pleasure to learn that you enjoyed a wonderful time at the Baur au Lac. Every time our guests provide us with such a positive feedback we feel very grateful, as it demonstrates that we were able to share and bring across our passion for hospitality. Furthermore we are delighted to learn that our service... More 

New York City, New York
Level Contributor
69 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had heard many great things about this hotel and they met expectations. Staff on top of everything and a well-run hotel. It felt like a true European Five Star hotel, which may not be for everyone, but I liked it!

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear NYCDesign78, First of all let us thank you for having taken the time to review our hotel on TripAdvisor and for having chosen us for your recent stay in Zurich. We are thrilled to hear that we have met your expectations and are more than happy to share your lovely and motivating comments with the entire Baur au Lac... More 

Zurich, Switzerland
1 review
2 of 5 stars Reviewed 1 week ago

Location is great. Had a mediocre welcome. Rooms have a great view but I would not recommend this hotel to the older generation as you literally have to climb into the bathtub to take a shower. Not easy at all even for us younger people. separate shower and bathtub would be much better. Also light switches and power outlets in... More 

Review collected in partnership with The Leading Hotels of the World

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear Tobias W, Thank you for having taken the time to providing your valued feedback. However, we very much regret that we were not able to meet your expectations and to enthuse you. Please be assured that we will discuss your concerns with our department heads as our managers are of course also part of our ongoing staff training program.... More 

Santa Fe, New Mexico
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Baur au Lac upon arrival from the States and a second time before going home, four nights at the beginning and two at the end. It could not have been better. That's a sentence I almost never have the pleasure of writing. I took the hotel limousine service and was met at baggage claim by my... More 

Was this review helpful? Yes 1
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear Cadillac4, We would like to thank you for having chosen the Baur au Lac for your two stays in Zurich. What a true delight to read your detailed and lovely review. A customized and personal service is part of our philosophy. All the more it makes us happy when our guests recognize this approach. Rest assured that your valued... More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was LOVELY! The service was impeccable and it still retained such a warm atmosphere. Our rooms were spacious and comfortable. They were clean and well appointed. We just didn't stay there long enough. The location is also wonderful. Walking to shopping and Old Town.

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear DO101, What a delight to read your review! Thank you for having taken the time to write about your stay at the Baur au Lac. We feel very grateful, that we have been able to create a unique and warm home-away-from-home experience for you. Your kind words regarding our rooms and location are very much appreciated and have been... More 

santa Monica, ca, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

the hotel is excellent. beautifully situated. a great gym. I would highly recommend this hotel, friendly staff. easy check in and check out. transfers to and from airport were seamless BTW: having to write 200 characters is rediculous

Review collected in partnership with The Leading Hotels of the World

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear Arthur A, Thank you very much for your kind words and your review about your stay here in Zurich. It was a pleasure welcoming you to the Baur au Lac. We are more than happy that could enjoy your stay to the fullest and will gladly share your experience with the entire Baur au Lac team. We certainly hope... More 

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

These folks went above and beyond to fulfill my family's needs. Other properties are awarded good rankings, but often do not deserve them. These people do! We needed to leave early in the morning to catch our flight home. The Front desk folks offered us take away breakfast since we were leaving before the dining room was to open. This... More 

Review collected in partnership with The Leading Hotels of the World

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear Roy and Stephan, Thank you very much for having taken the time to write about your recent stay at the Baur au Lac. It is a true pleasure to learn that we could meet your expectations. Especially your kind words regarding our service level brighten the day of the entire Baur au Lac team. We would like to thank... More 

saitama, Japan
1 review
4 of 5 stars Reviewed 3 weeks ago

real value can be known after 2-3 nights stay, my case this time was 1night only, its difficult to say "excellent" or " very good". somehow, my wife and I were satisfied and would like to stay again at the next opportunity.

Review collected in partnership with The Leading Hotels of the World

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear Katsufumi T, We thank you very much for sharing your experience here on TripAdvisor about your recent stay at the Baur au Lac. It is our daily ambition to meet the expectations of our guests, from the first moment they are in touch with us. All the more it makes us thoroughly happy, that your stay was to your... More 

Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is wonderful. The rooms are beautiful, service is amazing, it's in a good location - we will return there when we visit Zurich. While the fitness center is nice, it's very small. It would be nice to have more than 2 treadmills there for cardio equipment. Breakfast and wifi were included with our rate. Overall, it's a great... More 

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear LovetoTravel99Texas, First and foremost let us thank you for choosing the Baur au Lac for your stay in Zurich. Your kind words are very encouraging to the entire Baur au Lac team, therefore it is a pleasure to know, that you enjoyed your stay with us. However, we are deeply sorry that our Fitness Club didn’t meet your expectations.... More 

Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Beautiful, palatial establishment! Staying here was like what dying and going to heaven must feel like. LOL... This is the real deal for the 1% of elite travelers who want the best that money can buy.

Was this review helpful? Yes
Hotel_at_Lake, Manager at Baur au Lac, responded to this review

Dear Dimitra_USA, Thank you very much for your kind words and your stay with us at the Baur au Lac. It makes the entire team very happy that you had such a good time with us. We would be thrilled to welcome you again in the very near future. Yours sincerely, Wilhelm Luxem General Manager More 

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