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City-Hotel Ochsen Zug

#2 of 8 Hotels in Zug
Certificate of Excellence
Am Kolinplatz 11, Zug CH 6300, Switzerland
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City-Hotel Ochsen Zug
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142 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a nice quiet local hotel. The staff is always very pleasant and accommodating. Rooms are not large but certainly adequate. Breakfast was included as well as Internet. It was a brisk 12 minute walk from the train station. Easy walk. I pick up snacks and drinks at Migros very close to the train station.

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A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We had an amazing time at the Ochsen and would definitely go back. The staff was very friendly and accommodations were superb. We had a great view overlooking the historical district and it was walking distance to lake. If you are heading to Zug, definitely consider the Ochsen for your overnight stay! If you are a wine lover it probably... More 

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest I am very happy that you and your family enjoyed your stay at the City-Hotel Ochsen and I thank you very much for your review and your valuable time! I and my team are looking forward to welcoming you again soon and remain with best wishes and kind regards from Zug Matthias Hegglin Managing owner More 

Munich, Germany
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

During 1,5 Year, I have been traveling for business reasons to Zug so I can say I tried them almost all. The Ochsen Hotel was always my first choice! The Hotel service is professional and friendly, the rooms are clean and cozy (all with a desk to work if necessary) and the breakfast is very complete (breads, cereals, fruits, cheeses,... More 

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest I am very happy that you enjoy staying with us and I thank you very much for your appreciated review! I and my team are looking already forward to welcoming you next time and remain with kind regards and best wishes from Zug Matthias Hegglin Managing owner More 

Seville, Spain
1 review
5 of 5 stars Reviewed May 15, 2015

Near the lake on the best place of Zug. Comfortable rooms with parquet. Excellent bathroom with a comfortable shower. All employees are very kind. Internal bar (smoking permitted) with access to external.

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Antonio Thank you very much for your kind review. I and my team are very happy that you enjoyed staying with us and we hope to have the pleasure of welcoming you again soon. Kind regards from Zug Matthias Hegglin Managing owner More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2015

This hotel is very good; service is impeccable; the rooms are clean and spacious and the breakfast is reasonable. Prices are the same as everywhere in Zug - pricey! But this hotel is better value for money than many of the others

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your kind review! I and my team are very happy that you enjoyed your stay with us. Thank you for appreciating our value! We hope to have the pleasure of welcoming you again soon and remain with best wishes and kind regards from Zug Matthias Hegglin Managing owner More 

Schiedam, The Netherlands
1 review
1 of 5 stars Reviewed April 30, 2015

I travel a lot for my work and I have been in many hotels but this was the worst bed ever. The bed was very hard and I felt every plank in my back. It was impossible to sleep. I have tried to put the matrass on the ground. Unfortunately not possible because it was fixed on the planks. Next... More 

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Mario Thank you very much for your review and your time! I appreciate very much all comments, positive or negative, as they give us the possibility to get better and to offer a better service for our guests. I am very sorry to hear about your terrible experience with our "Hüsler Nest beds" and the sleepless night you spent... More 

Oeiras, Portugal
Level Contributor
395 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
3 of 5 stars Reviewed April 24, 2015

First thing to mention is that everybody is very professional, nice and friendly, from reception to breakfast/dining room, and everybody else. Also on the plus side, they have good free wifi, and I liked the glass door of the bathroom... As for the hotel itself, well you either like the style or you don't...and unfortunately I don't. In 2015, I... More 

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San Francisco, California
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 15, 2015 via mobile

The hotel is very centrally located, close to everything (which probably doesn't distinguish it from any hotel in this small Swiss town). The staff is exceptionally warm and helpful (they gave me good ideas for hikes on Sunday afternoon - a time when the sleepy hamlet is completely dead). The breakfast was ample and the breakfast room large and inviting.... More 

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Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear Marc Thank you very much for your review and your valuable time. I am happy that you enjoyed your stay with us. Next time we will show you also the air conditioning (all our rooms are equipped with AC as they can get quite warm in summer). As we recognized that more and more guests need an outlet close... More 

Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 14, 2015

Visited hotel so many times in last 4 years, they have standard quality of service, let me beginning from reception: always friendly and helpful. Rooms: there are different parts of hotel with quite different room styles. All are clean. Very good choice of programs if you have time to watch TV. Restaurant is good, have excellent food, still could improve... More 

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Goran Thank you very much for your review and your valuable time and feedback. I am very happy that you - in overall - enjoy staying at our hotel. We are actually working on improving our breakfast buffet at the moment. Next time you should already see some amendments. I will also observe carefully the restaurant service during the... More 

Istanbul, Turkey
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 9, 2015

Stayed there for a business trip. It is a nice and comfy hotel at a good location. Tasty breakfast The Hotel is 900 metres away from the Zug station and just across the Old Town. Good price at Switzerland scale.

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