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All 9 Zug hotels

City-Hotel Ochsen Zug

Am Kolinplatz 11, Zug CH 6300, Switzerland
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City-Hotel Ochsen Zug
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82%
Ranked #1 of 9 hotels in Zug
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Tony J Plymouth, United Kingdom
  • Reviews (112)
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112 people have reviewed this hotel

Traveler rating
    39
    53
    15
    3
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a lovely, comfortable family hotel. The owner and his staff are friendly and helpful and the room was spacious and comfortable. The hotel also has an excellent restaurant which is popular with local residents as well as hotel guests. I cannot imagine that our stay could have been better.

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Bad Bevensen, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We come to this Hotel for more then 3 decades (once a year), but also have stayed in other Hotels in Zug (only if the "Ochsen" had no more space available), but there is really no comparison. The Hotel Ochsen is unique and the staff is extremely friendly and well trained. The Restaurant is 'Gourmet' all the way. Rooms are... More

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Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your positive review and your appreciated time. I and my team are very happy that you enjoy staying with us that much. We hope to have the pleasure of welcoming you again soon. All the best and kind regards from Zug Matthias Hegglin More

Reviewer
3 reviews 3 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 21, 2014

very nice historical building,renovated recently with easy reach to lake and shopping areas.train station about ten minutes walk.breakfast needs more varieties,also should keep fridge in each room.premium restaurant was excellent

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Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear guest I would like to thank you for your review and your appreciated time. I am very happy that you had, in overall, a good stay in our hotel. Regarding your comment on the fridges: In fact we had a fridge in all the hotel rooms once but as they were hardly used we removed them a couple of... More

Atlanta
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 18, 2014

This is hotel is centrally located. It is simple but very clean. No television but that did not matter to me. The staff spoke excellent English and were also very pleasant. The breakfast, while not elaborate, was good. Not sure if all rooms have A/C. They left a nice handwritten note welcoming me....just a nice gesture. Note that a church... More

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Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your appreciated review and your time. I'm happy that you enjoyed your stay in our hotel. Yes, all our hotel rooms dispose of an A/C as well as a television by the way (very sorry that you didn't see it, it’s a bit hidden behind the wooden box on the wall). I hope... More

Contributor
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 31, 2014

We stayed at the ochsen for one night on Saturday. The location is excellent as it is only a few minutes from the lake and a short bus ride from the train station. The room was very clean and other interior was very swiss with lots of wood and typical swiss furniture. The staff was very forthcoming and friendly. We... More

Was this review helpful? Yes 1
Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear guests Thank you very much for your review and your time! I'm very happy that you enjoyed staying with us. I hope to have the pleasure of welcoming you again soon for another weekend stay. With my best wishes and kind regards Matthias Hegglin More

Westerlo, Belgium
Contributor
15 reviews 15 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 23, 2014

Operating a modern hotel in a 500 year (or so) old building is probably not an easy task, probably a lot of constraints on heritage protection and all that stuff and that may force owners to make some compromise, but that is something you know upfront when you make the booking. I think that under those circumstances they managed a... More

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Jan I am very happy that you enjoyed your stay in our traditional hotel (you're right, it was built in 1543/1544) and we hope to have the pleasure of welcoming you again soon. Kind regards Matthias Hegglin More

Athens
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 17, 2014

Stayed for one night. Ambiguous impressions. First impression was quite depressing for my standards. The entrance and reception looked like 30 years old without any maintenance. I arrived around 9pm. Quite late for Switzerland, so everywhere silence. Reception not very friendly, just polite. Asked for a quick dinner at the restaurant. The staff at restaurant took them some time to... More

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Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for taking your time to write a comment on Tripadvisor. I am very sorry that your stay in our hotel was not exactly as expected and I would like to apologize for this. Nevertheless I would like to try to explain you the policy of our food and beverage outlets: as you mentioned correctly... More

Kiev
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2013

Whenever I think about Switzerland words like "solid", "traditional", "reliable" come to my mind. This hotel was about "traditional". Its modest and minimalist style impressed me even more than any other "ultra-modern" solutions. Located in the center of the city the hotel is in 10 min walking distance from railway station. Bus stops are all around. Shopping street is just... More

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Sitges, Spain
Top Contributor
66 reviews 66 reviews
29 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed October 2, 2013

Stayed here for a night on a business trip the location is great near the old center...the interior is supposed to be "traditional" but in all honesty it's just very, very simple. The bed is hard and somewhat uncomfortable...the TV is tiny and the room feels like a box, the bathroom is tiny with a small shower...I typically write long... More

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review. We are sorry that you did not enjoy your stay with us. It's true that our Superior hotel rooms dispose of a simplicity, a high quality simplicity though with only natural materials (wood and stone). Our beds (the duckboard and the mattress) are specially designed to provide a good and healthy... More

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

I stayed here 3 nights for business. Lovely location by the Old Town and close to the lake. The train station is walking distance and also an easy bus connection. Rooms were clean and comfortable. A solid if unspectacular breakfast was served, although it seems service only starts at 6.30am. Like another reviewer, I had problems with Internet connectivity, although... More

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Thank you very much for your valuable review and your time! We are happy that you enjoyed your stay with us. Just one small comment to be correct ;-): our breakfast is starting at 6.15am and if you tell us the evening before, that you have to leave earlier than that we'll be able to arrange a packed-breakfast for you... More

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Additional Information about City-Hotel Ochsen Zug

Address: Am Kolinplatz 11, Zug CH 6300, Switzerland
Location: Switzerland > Canton of Zug > Zug
Price Range (Based on Average Rates): $$$
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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Official Description (provided by the hotel)
The historic Ochsen Zug right in the old city, personally run by the owner – with naturally finished rooms full of charm and free Internet. Superb wine list and restaurant with market-fresh cuisine. ... more   less 
Number of rooms
15

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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