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City-Hotel Ochsen Zug

#2 of 8 Hotels in Zug
Certificate of Excellence
Am Kolinplatz 11, Zug CH 6300, Switzerland
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City-Hotel Ochsen Zug
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City-Hotel Ochsen Zug
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136 reviews from our community

Traveler rating
    45
    64
    22
    3
    2
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14
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95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oeiras, Portugal
Top Contributor
380 reviews 380 reviews
36 hotel reviews
195 helpful votes 195 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First thing to mention is that everybody is very professional, nice and friendly, from reception to breakfast/dining room, and everybody else. Also on the plus side, they have good free wifi, and I liked the glass door of the bathroom... As for the hotel itself, well you either like the style or you don't...and unfortunately I don't. In 2015, I... More 

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San Francisco, California
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is very centrally located, close to everything (which probably doesn't distinguish it from any hotel in this small Swiss town). The staff is exceptionally warm and helpful (they gave me good ideas for hikes on Sunday afternoon - a time when the sleepy hamlet is completely dead). The breakfast was ample and the breakfast room large and inviting.... More 

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Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear Marc Thank you very much for your review and your valuable time. I am happy that you enjoyed your stay with us. Next time we will show you also the air conditioning (all our rooms are equipped with AC as they can get quite warm in summer). As we recognized that more and more guests need an outlet close... More 

Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2015

Visited hotel so many times in last 4 years, they have standard quality of service, let me beginning from reception: always friendly and helpful. Rooms: there are different parts of hotel with quite different room styles. All are clean. Very good choice of programs if you have time to watch TV. Restaurant is good, have excellent food, still could improve... More 

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Goran Thank you very much for your review and your valuable time and feedback. I am very happy that you - in overall - enjoy staying at our hotel. We are actually working on improving our breakfast buffet at the moment. Next time you should already see some amendments. I will also observe carefully the restaurant service during the... More 

Istanbul, Turkey
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 9, 2015

Stayed there for a business trip. It is a nice and comfy hotel at a good location. Tasty breakfast The Hotel is 900 metres away from the Zug station and just across the Old Town. Good price at Switzerland scale.

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The Hague, The Netherlands
Top Contributor
54 reviews 54 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 7, 2015

Ochsen calls itself a traditional hotel. Maybe a bed 15 cm high was tradition in Switzerland, but it sure is not comfortable to get out off. Lots of wood in the room. Acceptable bathroom. Limited choices at breakfast. Very small, slow elevator. Beautiful building from the outside and surrounded by beautiful old buildings.

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Inge-Marlies Thank you very much for your appreciated review! I am sorry that we could not fully meet your expectations. We call us a traditional hotel because our buidling has a long history, it was built in 1543/1544 and used as hotel for many many years. Our beds are so called "Hüsler Nest" beds, this is a special bedding... More 

uk
Top Contributor
68 reviews 68 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 7, 2015 via mobile

Stayed at the end of January whilst on business. It was cold and snowy out but the hotel was warm and welcoming. My room was a bit on the small side but was quaint and cosy all the same. I would stay in this hotel again on trips to zug.

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your time! I am pleased that you enjoyed your stay at the Ochsen and I and my team hope to have the pleasure of welcoming you again soon. Best regards Matthias Hegglin Managing owner More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

The staff and crew at City Hotel Ochsen are the best part. Very friendly and helpful - from the desk staff, to the bar, as well as housekeeping. The premises were neat and orderly and I found everything in my room to be in good working order. The rooms are small and traditional, but again, very clean and in fine... More 

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Many thanks to you for your highly appreciated review and your time! We are very happy that you enjoyed staying with us and we hope to have the pleasure of welcoming you again soon. Kind reagrds Matthias Hegglin Managing owner More 

Munich, Germany
Contributor
18 reviews 18 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 2, 2015

I have been quiet disappointing of my 2 night stay at this hotel. It is very well located in the historic center of Zug. However, my room did not meet the standards of a 4 star hotel. There were no proper curtains to block the light and the overall room decor was a bit old and outdated. I have heard... More 

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Citta Sant'Angelo, Italy
Top Contributor
54 reviews 54 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 13, 2015

The hotel is excellent, the staff are friendly, helpful, and courteous, and the restaurant is first class! Although I was here on business, I would welcome another trip to explore Zug and the surrounding area, using the Hotel Ochsen as a base.

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear John Thank you so much for your review and your time. I am very happy that you enjoyed staying in our hotel and I hope to have the pleasure of welcoming you again soon. All the best Matthias Hegglin Managing owner More 

Give, Denmark
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 17, 2014

A really good hotel where I stayed in a nice and spacy room. Friendly and helpful staff. Only downpoint was the breakfast that seems a bit 'thin, cheap, weak' compared to the rest of the hotel. I have stayed in most of the hotels in Zug/Baar and this one is in top3.

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