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City-Hotel Ochsen Zug

#3 of 8 Hotels in Zug
Certificate of Excellence
Am Kolinplatz 11, Zug CH 6300, Switzerland
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Best prices for: 1 room 1 guest
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City-Hotel Ochsen Zug
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City-Hotel Ochsen Zug
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139 reviews from our community

Traveler rating
    47
    64
    22
    3
    3
See reviews for
9
14
11
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Seville, Spain
1 review
5 of 5 stars Reviewed 1 week ago

Near the lake on the best place of Zug. Comfortable rooms with parquet. Excellent bathroom with a comfortable shower. All employees are very kind. Internal bar (smoking permitted) with access to external.

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Antonio Thank you very much for your kind review. I and my team are very happy that you enjoyed staying with us and we hope to have the pleasure of welcoming you again soon. Kind regards from Zug Matthias Hegglin Managing owner More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is very good; service is impeccable; the rooms are clean and spacious and the breakfast is reasonable. Prices are the same as everywhere in Zug - pricey! But this hotel is better value for money than many of the others

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your kind review! I and my team are very happy that you enjoyed your stay with us. Thank you for appreciating our value! We hope to have the pleasure of welcoming you again soon and remain with best wishes and kind regards from Zug Matthias Hegglin Managing owner More 

Schiedam, The Netherlands
1 review
1 of 5 stars Reviewed 3 weeks ago

I travel a lot for my work and I have been in many hotels but this was the worst bed ever. The bed was very hard and I felt every plank in my back. It was impossible to sleep. I have tried to put the matrass on the ground. Unfortunately not possible because it was fixed on the planks. Next... More 

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Mario Thank you very much for your review and your time! I appreciate very much all comments, positive or negative, as they give us the possibility to get better and to offer a better service for our guests. I am very sorry to hear about your terrible experience with our "Hüsler Nest beds" and the sleepless night you spent... More 

Oeiras, Portugal
Top Contributor
382 reviews 382 reviews
36 hotel reviews
196 helpful votes 196 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First thing to mention is that everybody is very professional, nice and friendly, from reception to breakfast/dining room, and everybody else. Also on the plus side, they have good free wifi, and I liked the glass door of the bathroom... As for the hotel itself, well you either like the style or you don't...and unfortunately I don't. In 2015, I... More 

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San Francisco, California
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 15, 2015 via mobile

The hotel is very centrally located, close to everything (which probably doesn't distinguish it from any hotel in this small Swiss town). The staff is exceptionally warm and helpful (they gave me good ideas for hikes on Sunday afternoon - a time when the sleepy hamlet is completely dead). The breakfast was ample and the breakfast room large and inviting.... More 

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Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear Marc Thank you very much for your review and your valuable time. I am happy that you enjoyed your stay with us. Next time we will show you also the air conditioning (all our rooms are equipped with AC as they can get quite warm in summer). As we recognized that more and more guests need an outlet close... More 

Contributor
19 reviews 19 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 14, 2015

Visited hotel so many times in last 4 years, they have standard quality of service, let me beginning from reception: always friendly and helpful. Rooms: there are different parts of hotel with quite different room styles. All are clean. Very good choice of programs if you have time to watch TV. Restaurant is good, have excellent food, still could improve... More 

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Goran Thank you very much for your review and your valuable time and feedback. I am very happy that you - in overall - enjoy staying at our hotel. We are actually working on improving our breakfast buffet at the moment. Next time you should already see some amendments. I will also observe carefully the restaurant service during the... More 

Istanbul, Turkey
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 9, 2015

Stayed there for a business trip. It is a nice and comfy hotel at a good location. Tasty breakfast The Hotel is 900 metres away from the Zug station and just across the Old Town. Good price at Switzerland scale.

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The Hague, The Netherlands
Top Contributor
56 reviews 56 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 7, 2015

Ochsen calls itself a traditional hotel. Maybe a bed 15 cm high was tradition in Switzerland, but it sure is not comfortable to get out off. Lots of wood in the room. Acceptable bathroom. Limited choices at breakfast. Very small, slow elevator. Beautiful building from the outside and surrounded by beautiful old buildings.

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Inge-Marlies Thank you very much for your appreciated review! I am sorry that we could not fully meet your expectations. We call us a traditional hotel because our buidling has a long history, it was built in 1543/1544 and used as hotel for many many years. Our beds are so called "Hüsler Nest" beds, this is a special bedding... More 

uk
Top Contributor
69 reviews 69 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 7, 2015 via mobile

Stayed at the end of January whilst on business. It was cold and snowy out but the hotel was warm and welcoming. My room was a bit on the small side but was quaint and cosy all the same. I would stay in this hotel again on trips to zug.

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Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your time! I am pleased that you enjoyed your stay at the Ochsen and I and my team hope to have the pleasure of welcoming you again soon. Best regards Matthias Hegglin Managing owner More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

The staff and crew at City Hotel Ochsen are the best part. Very friendly and helpful - from the desk staff, to the bar, as well as housekeeping. The premises were neat and orderly and I found everything in my room to be in good working order. The rooms are small and traditional, but again, very clean and in fine... More 

Was this review helpful? Yes 1
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Many thanks to you for your highly appreciated review and your time! We are very happy that you enjoyed staying with us and we hope to have the pleasure of welcoming you again soon. Kind reagrds Matthias Hegglin Managing owner More 

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