The hotel is now under renovation on the outside so was able to get a special rate. However, we paid for a deluxe double room and was given a standard so beware. The room was almost in a basement with no view except of flower posts. We were noto high enough to see the lake. I asked at the front... more

This hotel has a superb terrace overlooking the lake but that really is its only asset. When we checked in they did not have one of our two rooms on their system, and then tried to put my elderly mother on a completely different floor from us, stating that the 'hotel was full'. Further complaints from me did see my... more

We loved this charming hotel. We must have had the largest room going by the size of our balcony. We had the Junior Suite Queen 4 poster bedroom. It had an incredible view, large balcony and the room was large. No complaints at all. more

We were very impressed with this hotel. Everything went smooth from check into check out. Reception is helpful and friendly, beautiful room with awesome view. Very clean and comfortable.Location is also very convenient. Very close to station. Breakfast was one of the best of our entire Swiss trip. You can't go wrong woth this hotel. more

We were at first delighted to see the hotel with its stunning architecture. We had just travelled by train from Zermatt and the hotel's location (opposite the station) was ideal. Unfortunately this good impression soon evaporated when we learned that none of the hotel's (rather limited) facilities would be available to us as a group of 500 youngsters were having... more

I forgot to get directions from the train station to this hotel, and was happy and surprised that it is just across the street! This is a beautiful hotel! The staff are very helpful and speak great English! The location is close to everything- we walked all around the area. Our room overlooked the lake and the terrace was right... more

We were there 3 weeks ago on an overnight with Great Rail Journeys.Now I don`t know about all the bedrooms but we were on the 5th floor.Our bedroom was 730 and it overlooked the station.If you have any windows open you`ll hear the night trains.The bedroom was very shabby and bathroom was straight out of the 1950`s and had never... more

This might be a 2 or 3 star hotel in the US, but for the locale I give it 4 stars. There is no A/C, just a fan, if its hot outside you will be miserable. But, the location is great. Right across from the train station so you don't have drag your luggage through town. It faces the lake... more

I read multiple reviews about this hotel and I would have to agree with the majority of the issues that were mentioned. The first issue I had with the hotel was there was no assistance for anyone who needed a hand with their luggage on the stairs. Not all areas (or any?) have elevator or ramp access. There is no... more