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Grand Hotel Excelsior Montreux

Rue du Bon Port 27, Montreux 1820 , Switzerland
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Grand Hotel Excelsior Montreux
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Ranked #8 of 16 Hotels in Montreux
A recent review
5 of 5 stars reviewed 4 days ago
OffLM Paris, France
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178 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, France
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I really love staying at this hotel, 2 times already. Enjoy inroom breakfast on the balcony facing the wonderful lake view. Standard rooms not renovated yet are old-fashioned but spacious, clean, include a confortable bed and a very big TV screen. Deluxe ones are showing the same advantages, with a even better bed, and little more decorated as they are... More 

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Moscow, Russia
20 reviews 20 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is perfect for a couple-of-days romantic trip. Situated on the lakeside, very calm and solitary. However, needs serious refurbishment. Rooms are spacious and clean, but very outdated. Nice balconies are only in rooms with the floor higher than the 4th. Friendly and helpful staff. Enjoyed the breakfast.

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Senior Contributor
38 reviews 38 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed for 3 nights in a huge room overlooking the lake. (All rooms overlook the lake to be honest!) 5th floor - amazing view. The room was huge, but was of the period when the hotel was built. It's a funny "little" hotel. It's not small but feels so... as you don't see many people. Because of this the... More 

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Moscow, Russia
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel twice and will choose it for our next visit to Montreaux - the view from the balcony (you'd better take the rooms on higher floors) is simply superb. The hotel itself is a bit old though clean and cosy. The room is well heated so it is comfortable even when it's cold outside (quite an important... More 

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Hawick, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 24, 2015

Stayed here on business. Comfy bed, clean room, nice dinner and breakfast. Down side the pool was closed for a refurb. I wish internet booking sites (Expedia & Booking.com) would highlight these things when you are making a reservation online. I would presume the hotel would tell them it is so? Lovely spot thought, you can access the lake side... More 

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16 reviews 16 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 22, 2015

We spent a family night there and the junior suite was perfect: a king size bed and a perfectly comfortable sofa-bed for the kids in a suite that offers almost two separate rooms. Two bathrooms - one with bathtub, the other with a shower - add to the comfort. The junior suite has been recently redone and is one the... More 

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Barnstaple, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 13, 2015

The situation is good, the views are magnificent. The views from our balcony of Lake Geneva with the snow capped Alps behind were stunning. We found the majority of the staff extremely helpful, friendly and kind but there were exceptions. Our spacious room was clean with a TV that hosted English channels with a helpful guide of how to find... More 

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London, United Kingdom
1 review
1 of 5 stars Reviewed March 8, 2015

Do not I repeat DO NOT stay at this hotel, in fact it isn't a hotel at all it's some kind of creepy asylum. Very scary and not a place to go if you want to feel relaxed and happy for the duration of your holiday, Oh and the staff are exceptionally rude to boot, the food is lousy, the... More 

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GrandHotelExcelsiorM, General Manager at Grand Hotel Excelsior Montreux, responded to this review

Dear Highfly1964 We refer to your recent stay at the Hotel du Grand Lac Excelsior and thank you very much for taking the time to share your experience. We are obviously very sorry to hear that your stay in our hotel was not up to your expectations. Please be assured that your comments have been taken very seriously on board... More 

Shanghai, China
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2015

Built at the beginning of the century - the last one - there is an air of faded glory about the place, but the views across lake Geneva are spectacular, the staff friendly and helpful and there is nothing old-fashioned about the spa area and indoor pool. Don't be put off by the fact that it opens only at 10am... More 

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GrandHotelExcelsiorM, General Manager at Grand Hotel Excelsior Montreux, responded to this review

Dear Martin, We were delighted to read that you enjoyed your stay in our property and will be sharing your positive comments with all our team. As a company, we continually strive to exceed our customers’ expectations and very much appreciate feedback such as yours, which plays an essential part in helping us monitor day-to-day operations and improve where necessary.... More 

Montreal, Canada
Top Contributor
54 reviews 54 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 28, 2015

Well... We went for a weekend of spa and discovery of the region. Montreux is exceptional beautiful. The hotel is grandiose with fancy antique furniture. The room was clean and neat but a disappointment. You expect much better in comparison to the hotel interior design and...name. It could use renovation. Balconies are small but nice to have your morning coffee... More 

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