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Iglu-Dorf Zermatt

Rotenboden, Zermatt, Switzerland
Iglu-Dorf Zermatt
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42 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 1 week ago

We are pretty adventurous and couldn't resist the idea of spending a night in an igloo! Absolutely rip off and a miserable night to boot. The camp is poorly maintained, you could see the tops of the "igloos" exposed where the fake snow had melted off. The smell inside the igloo was terrible, the food atrocious, and the restroom facilities... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2015

We visited this hotel in April 2015. It was a once in a lifetime thing. We stayed in the romantic igloo at Zermatt for one night. We enjoyed the atmosphere and the moonlit snow covered Matterhorn views at mid night. It can be quite cold up there and the guidelines for packing should be followed. We particularly liked the Hot... More 

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Canton of Zurich, Switzerland
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 6, 2015

We stayed at the Igloo dorf overnight as part of our trip to Zermatt and had a fab time! We travelled with our 2 small children who loved it and still talk about it now - aged 5 and 8. We loved being one of just a few people on the mountain once the chair lifts had stopped and the... More 

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Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Hi there, thank you a lot for taking time writing your extensive feedback. We read your words and are happy with it. We can underline your observations. Have a good time, best regards, the Iglu-Dorf Team More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 27, 2015

We were there on a fondue evening, and it is a fun and special place, but the arrangement is quite expensive compared to what you get. The guides treats guests almost like a herd of animals and the content of fondue evening was unnecessarily poor. Too bad with a good idea, that it delivers such poor service and it would... More 

Was this review helpful? Yes 2
Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Thank you for your answer. Feedbacks help us to become a better product. Thanks for your praise concerning our building. Regarding your criticism: we do really work hard every day to be a good product. Please always consider this points: a main part of the price of the fondue arrangment includes the ticket for the Gornergrat-Bahn up and down. Concerning... More 

Orbe, Switzerland
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 12, 2015

I received some advertising about the igloo village and thought it would be a really good thing to do with my children, combining it with skiing the next day. I exchanged several emails with the iglu-dorf people to try get organised and they were very helpful. We did find the instructions on how to get to the meeting point a... More 

Was this review helpful? Yes 3
Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Thanks a lot for your response. This makes us happy and helps us to optimize our product. We like to answer you to some certain points of your feedback: "Journey to the meeting point": It is true, that the journey to the igloo village is not the easiest, especially if the weather (wind/snow) is problematic. We are permanent talking to... More 

Melbourne, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 10, 2015

This was definitely an experience but not one I'm prepared to repeat. The information given by the guides was not always easy to follow as they were addressing people who spoke a range of languages. We were very fortunate in that the weather was clear and not snowing however there was plenty of snow around. We travelled with our adult... More 

Was this review helpful? Yes 2
Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Thank you a lot for your response. This helps us a lot to make us better. To everyone thinking about staying at the Igloo Village: please let us know if a cheese fondue is not good for your health. We can organize other food for you. Best wishes from Iglu-Dorf Zermatt More 

Valls, Spain
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 6, 2015

I've been reading these reviews and to tell the truth I'm quite surprised at how terrible some of them are! This was an experience of a lifetime, and it was still that with 25-30 below temperatures. This was something we were looking forward to for months! We wanted to be those people enjoying life in a hot tub under the... More 

Was this review helpful? Yes 1
Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Thanks a lot for the positive response! We really like to read this and feel very motivated in our daily work in the snow! More 

Geneva, Switzerland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 14, 2014

Staying at Iglu-Dorf was a present from our family, and I truly feel sorry for the unfortunate waste of money (I couldn't help but check out the rates after our stay, which made me feel sad for them). And it's not like we stayed in the lowest room category, we stayed at the "Romantic Suite" with private Jacuzzi (sounds exclusive,... More 

Was this review helpful? Yes 3
Iglu-Dorf, Assistentin Geschäftsleitung at Iglu-Dorf Zermatt, responded to this review

Dear SwissSupertramp. According to your review it seems that you might have had quite the wrong expectations regarding our igloo village. We are sorry if your stay did not meet your expectations and would like to invite you to contact us directly in order to specify what exactly about our services was not to your content. Please contact us on:... More 

Queens, NY
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 23, 2014

My husband and I went there for the "Fondue Night". It's a trip up to Iglu-Dorf via train, followed by a brief walk (I believe ours was cut short due to the heavy snow and poor visibility). Once there, you are given a tour of the grounds. Amazing work! definitely worth a trip up there. You can stay there, as... More 

Was this review helpful? Yes 3
Iglu-Dorf, Assistentin Geschäftsleitung at Iglu-Dorf Zermatt, responded to this review

Dear edmunds13. Thank you very much for taking the time to write a review about your visit at our igloo village Zermatt. We are happy to hear that you liked our late night fondue event. Best regards from the igloo village team. More 

Houston, Texas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed March 22, 2014

1: If staying in an Iglu is on your bucket list I highly recommend doing so....at a different location! Everything about our stay At Iglu-Dorf Zermatt was unpleasant (with the exception of the views--which are wonderful all around zermatt). The iglu village itself was in poor repair--chipping paint. crates with trash and empty beer bottles lying around in the snow,... More 

Was this review helpful? Yes 6
Iglu-Dorf, Assistentin Geschäftsleitung at Iglu-Dorf Zermatt, responded to this review

Dear Emily b. As mentioned, your complaint was dealt with by our management. Of course we do take the feedback of our guests seriously and try to improve our services wherever that is possible and makes sense. It is important to us, to maintain a high standard of hygiene. On the night of your stay there seem to have been... More 

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