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Iglu-Dorf Zermatt

Rotenboden, Zermatt, Switzerland
Iglu-Dorf Zermatt
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39 reviews from our community

Traveler rating
    18
    10
    4
    3
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 27, 2015

We were there on a fondue evening, and it is a fun and special place, but the arrangement is quite expensive compared to what you get. The guides treats guests almost like a herd of animals and the content of fondue evening was unnecessarily poor. Too bad with a good idea, that it delivers such poor service and it would... More 

Was this review helpful? Yes 1
Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Thank you for your answer. Feedbacks help us to become a better product. Thanks for your praise concerning our building. Regarding your criticism: we do really work hard every day to be a good product. Please always consider this points: a main part of the price of the fondue arrangment includes the ticket for the Gornergrat-Bahn up and down. Concerning... More 

Orbe, Switzerland
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 12, 2015

I received some advertising about the igloo village and thought it would be a really good thing to do with my children, combining it with skiing the next day. I exchanged several emails with the iglu-dorf people to try get organised and they were very helpful. We did find the instructions on how to get to the meeting point a... More 

Was this review helpful? Yes 2
Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Thanks a lot for your response. This makes us happy and helps us to optimize our product. We like to answer you to some certain points of your feedback: "Journey to the meeting point": It is true, that the journey to the igloo village is not the easiest, especially if the weather (wind/snow) is problematic. We are permanent talking to... More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 10, 2015

This was definitely an experience but not one I'm prepared to repeat. The information given by the guides was not always easy to follow as they were addressing people who spoke a range of languages. We were very fortunate in that the weather was clear and not snowing however there was plenty of snow around. We travelled with our adult... More 

Was this review helpful? Yes 1
Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Thank you a lot for your response. This helps us a lot to make us better. To everyone thinking about staying at the Igloo Village: please let us know if a cheese fondue is not good for your health. We can organize other food for you. Best wishes from Iglu-Dorf Zermatt More 

Valls, Spain
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2015

I've been reading these reviews and to tell the truth I'm quite surprised at how terrible some of them are! This was an experience of a lifetime, and it was still that with 25-30 below temperatures. This was something we were looking forward to for months! We wanted to be those people enjoying life in a hot tub under the... More 

Was this review helpful? Yes 1
Iglu-Dorf, Manager at Iglu-Dorf Zermatt, responded to this review

Thanks a lot for the positive response! We really like to read this and feel very motivated in our daily work in the snow! More 

Geneva, Switzerland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 14, 2014

Staying at Iglu-Dorf was a present from our family, and I truly feel sorry for the unfortunate waste of money (I couldn't help but check out the rates after our stay, which made me feel sad for them). And it's not like we stayed in the lowest room category, we stayed at the "Romantic Suite" with private Jacuzzi (sounds exclusive,... More 

Was this review helpful? Yes 3
Iglu-Dorf, Assistentin Geschäftsleitung at Iglu-Dorf Zermatt, responded to this review

Dear SwissSupertramp. According to your review it seems that you might have had quite the wrong expectations regarding our igloo village. We are sorry if your stay did not meet your expectations and would like to invite you to contact us directly in order to specify what exactly about our services was not to your content. Please contact us on:... More 

Queens, NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 23, 2014

My husband and I went there for the "Fondue Night". It's a trip up to Iglu-Dorf via train, followed by a brief walk (I believe ours was cut short due to the heavy snow and poor visibility). Once there, you are given a tour of the grounds. Amazing work! definitely worth a trip up there. You can stay there, as... More 

Was this review helpful? Yes 3
Iglu-Dorf, Assistentin Geschäftsleitung at Iglu-Dorf Zermatt, responded to this review

Dear edmunds13. Thank you very much for taking the time to write a review about your visit at our igloo village Zermatt. We are happy to hear that you liked our late night fondue event. Best regards from the igloo village team. More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 22, 2014

1: If staying in an Iglu is on your bucket list I highly recommend doing so....at a different location! Everything about our stay At Iglu-Dorf Zermatt was unpleasant (with the exception of the views--which are wonderful all around zermatt). The iglu village itself was in poor repair--chipping paint. crates with trash and empty beer bottles lying around in the snow,... More 

Was this review helpful? Yes 6
Iglu-Dorf, Assistentin Geschäftsleitung at Iglu-Dorf Zermatt, responded to this review

Dear Emily b. As mentioned, your complaint was dealt with by our management. Of course we do take the feedback of our guests seriously and try to improve our services wherever that is possible and makes sense. It is important to us, to maintain a high standard of hygiene. On the night of your stay there seem to have been... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 19, 2014

Stayed with our 3 adult children. Was an experience but not sure it was worth it. Very cold even though we had all the right gear. Outdoor spa before bed was an amazing experience though. The sleeping bags were fantastic and kept you warm overnight - it was just getting in and out of them that was the problem and... More 

Was this review helpful? Yes
Iglu-Dorf, Assistentin Geschäftsleitung at Iglu-Dorf Zermatt, responded to this review

Dear Sandra. Thank you very much for your review. We are glad that your stay at our igloo village will be remembered as a good experience. We are well aware of the fact, that an igloo adventure can not be compared to a regular Hotel stay. Therefore we give our best to make the stay of our guest as pleasant... More 

Bern, Switzerland
1 review
5 of 5 stars Reviewed January 4, 2014 via mobile

Just great! A joung, dynamic and friendly Crew is waiting for you in at a wonderful location on 2'720 meters above sea level... whirlpool with a view on 29 x 4'000 meter summits (including the famous Matterhorn), in the middle of the skiing area of Zermatt... original swiss cheese fondue in a real snow/ice Iglu... a night in a cosi... More 

Was this review helpful? Yes
Iglu-Dorf, Assistentin Geschäftsleitung at Iglu-Dorf Zermatt, responded to this review

Dear family R. Thank you so much for taking the time and effort to write a review about our igloo village Zermatt. We are happy to liked your stay with us. Best regards from the igloo village team. More 

Basel, Switzerland
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 16, 2013

Coldest weekend of the winter... -30C outside, but clear sky, unbelievable views of the Matterhorn, beautiful dark night with the stars.... scenery and weather could not be beaten... but, the place is highly overprice, having bad fondue in Switzerland is a crime... would we come back? no. Did I regret? no. Experience could not be beaten... but is way overpriced!... More 

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Iglu-Dorf, Front Office Manager at Iglu-Dorf Zermatt, responded to this review

Dear ttunttuna. Thank you for your review, the feedback of our guests is very important to us. We're lucky to hear that you enjoyed your stay, even if you found it overpriced. We would like to state, that the price comes from the exclusive location and the expenses for the construction and maintenance of a hotel made from snow. Our... More 

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