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#27 of 115 Hotels in Zermatt
Certificate of Excellence
3.0 of 5
Zer Bannu 22 | 3920 Zermatt, Zermatt CH-3920, Switzerland
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84 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Luxembourg City, Luxembourg
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

What a nice surprise for this hotel, completely booked by chance by a friend! Not really central, but at 10-15min walking distance of everything (station, center, ski trails, etc.), even far shorter with local taxis, slightly above the village and station resort which gives you an astonishing view over it and naturally... the Matterhorn/Mont Cervin itself!! The kind-of-chalet hotel seems... More 

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Denver, Colorado
4 reviews 4 reviews
5 of 5 stars Reviewed February 25, 2015

We found this property on Trip advisor last minute for three nights over Christmas holiday and were thrilled with it. Price was reasonable. Room was large and accommodated our three person family. A very delicious buffet breakfast was included. The lobby/common area was true to its name of an Alpen lodge and was a warm place to hang out. Best... More 

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Wichita Falls, Texas
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 23, 2015

This hotel is amazing! The views are absolutely stunning and the staff is very friendly! The hotel has a small spa, a ski-room to store ski gear, and relatively large rooms. We absolutely loved the included breakfast each morning; they had fresh cold cuts, fresh cheeses, fresh breads, oatmeal, fresh fruit, yogurt, and you can order eggs too! The only... More 

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London, United Kingdom
4 reviews 4 reviews
5 of 5 stars Reviewed February 16, 2015

Breathtaking view, very clean room and facilities, but most importantly wonderful hosts and staff. You really feel at home and are very well taken care of just as a family member. My wife hurt her leg a bit skiing and the attention and care we received at the hotel definitely helped her speedy recovery. Definitely staying there again.

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Edinburgh, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2015

A brilliant hotel in one of the best ski resorts in the world. Stylish, extremely clean and friendly. The hotel also do special nights, like raclette (a local roasted cheese dish served with potatoes). Good value and perfect if you don't want to go down to the village. Taxi fares can quickly add up so walk down and taxi home.

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Zurich, Switzerland
Top Contributor
69 reviews 69 reviews
40 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 18, 2015

We stayed in the appropriately named Matterhorn room which had a large balcony with an unobstructed view of the Matterhorn - in fact you could even lie in bed and see the Matterhorn. The quality of the hotel is excellent, very clean, modern, lovely cosy breakfast area. Nice extra touches such as free tea / coffee, biscuits and cake available... More 

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1 review
5 of 5 stars Reviewed January 6, 2015

Willy and Rosemary the friendliest hosts in Switzerland. We have visited them 5 times now and I can't believe I've never written a review. I've skied all over the world and this is by far the most "at home" I have ever felt.

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4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2015

This was a great experience from start to finish! The owner, Rosemary was amazing and always around to talk and offer any recommendations! The staff was very helpful and always pointed us in the right direction! The room was GREAT, with a great view and very clean!! They were great getting us to and from the train station. It is... More 

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Boston, Massachusetts
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 22, 2014 via mobile

i stayed at AlpenLodge for 5 nights in mid-December to visit the Matterhorn and ski! I had a wonderful experience - the owner and staff were really pleasant and a joy to work with, the facilities are in spectacular condition (built / renovated in 2005), the charm of the hotel lobby and spa are well above 3-star class, and the... More 

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Senior Contributor
30 reviews 30 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 31, 2014

We visited in mid-August, so Zermatt wasn't very busy, but you can tell that it's probably crazy in winter. The Alpenlodge is a very nice hotel situated among many other hotels and homes in the crowded streets of the town. It's a bit of a hike from the train station, but there are a bunch of electric shuttles waiting by... More 

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taugwalder1, Manager at Alpenlodge, responded to this review

Dear Flenser Sorry for my late reply and sorry for all the inconveniences you have had at our place. Your stay at Alpenlodge was indeed under a unlucky star. We always try to give our best to make the clients happy. But here is the proof, that control is sometimes out of our reach. We do have to correct one... More 

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