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Fleurs de Zermatt

4.0 of 5 Unterer Mattenweg 41, Zermatt 3920, Switzerland
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Fleurs de Zermatt
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23 reviews from our community

Traveler rating
    19
    4
    0
    0
    0
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7
7
1
Business
0
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hertfordshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were collected on arrival by Lisa, who was wonderful and couldn't do enough. All staff were very helpful and constantly made us feel welcome. The rooms are very clean and upto date without being too modern. The whole hotel is spotless. We used the spa every day after skiing, which was a perfect way to start our evening. The... More 

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Basking Ridge, New Jersey
Top Contributor
50 reviews 50 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 20, 2014

It's simply not possible to have a bad time in Zermatt, one of earth's most incredible places. It is possible to spend too much money on ho-hum accommodation, however. This place did not exist (at least in its present iteration) last time we ventured there, and we needed a large room because we were staying with our teenage son. We... More 

Was this review helpful? Yes 1
fleursdezermatt, Manager at Fleurs de Zermatt, responded to this review

Dear Sir and Madam Thank you very much for your nice and charming words. We are happy that you enjoyed your stay in our hotel and hope to see you another time. We wish you a good time and send you best regards from Zermatt Your team from the Alpenhotel Fleurs de Zermatt More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 26, 2014

My family and I stayed in this hotel in 2 separate rooms. The quality and standard of both rooms was exceptional and the new refurbishment is a real credit to the owners. Very tasteful. The rooms were also a good size and had lovely views of the surrounding mountains. What we found most exceptional was the service. We have stayed... More 

Was this review helpful? Yes 1
fleursdezermatt, Manager at Fleurs de Zermatt, responded to this review

Dear Theabs123 Thank you very much for your charming words. We are very touched about them and we are happy that you enjoyed your stay in our hotel. We always try our best to fullfill our guests needs. We wish you all the best and hope to welcome you another time. Best regards The Team from the Alpenhotel Fleurs de... More 

Houston
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 30, 2014

This was a real find. My room was spacious compared to two other hotels visited in Zermatt previously, and the recent remodel was outstanding in every way. The pool below has a clever inside/outside design, and the spa was a delight after a long day's hike, and the staff there was among the best I've encountered. Really good. The location... More 

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Exeter, United Kingdom
1 review
5 of 5 stars Reviewed April 11, 2014

Beautiful, stylish hotel with friendly, helpful staff. Lots of lovely little touches - in addition to delicious Swiss breakfast, there is a juicer to make fresh breakfast juices; afternoon tea is served with cake for guests between 4 and 6pm; the spa is amazing for post ski rest and relaxation and there is a gym. The location of the hotel... More 

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Lausanne, Switzerland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

After a very bad experience in another Zermatt hotel (antares), we landed in the Fleurs de Zermatt. Service was welcoming, personalized and efficient (the managment could maybe hire one more person to ease the ambitious work his polyvalent staff) Rooms were comfortable, wide and luminous, with almost all what one would need (missing a mini bar and a better choice... More 

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Anita a, Manager at Fleurs de Zermatt, responded to this review

Dear Liam Thank you very much for your nice words about our staff and our hotel, we were really touched to read this… Thank you! We hope to see you again some time! Meanwhile, we send you best wishes from Zermatt! Your Hotel Fleurs de Zermatt & Team More 

Top Contributor
51 reviews 51 reviews
16 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 2, 2014

Very clean, completely new, minimalistic in interior hotel.a bit far from lifts compared to other hotels 5min walk to lifts train, however I would give a big plus for this hotel. Nice sauna, swimming pool in and outsitde. No views from the windows unless higher up, but then you are in the roof. It is a little cramped up among... More 

Was this review helpful? Yes
Anita a, Manager at Fleurs de Zermatt, responded to this review

Dear Sir Thank you very much for your nice words about our staff and our hotel, we were really touched to read this… Thank you! Meanwhile, we send you best wishes from Zermatt! Kindest Staff Hotel Fleurs de Zermatt More 

Montréal
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2014

We stayed at Fleurs de Zermatt for one week and loved our stay there. The hotel facilities are great. The rooms are well decorated. The ones with a view on the Matterhorn are even better but these deluxe rooms weren't all the same size. Our room was bigger than the ones other members of our family had. The spas area... More 

Was this review helpful? Yes 1
Anita a, Manager at Fleurs de Zermatt, responded to this review

Dear Max Thank you very much for your nice words about our staff and our hotel the breakfast and SPA, we were really touched to read this… Thank you so much! We hope to see you again some time! Meanwhile, we send you best wishes from the snowy Zermatt! Kindest Team from Hotel Fleurs de Zermatt More 

Lausanne, Switzerland
1 review
5 of 5 stars Reviewed March 1, 2014 via mobile

We stayed at Fleurs de Zermatt in Feb 2014. The hotel is new and everything has the fresh feeling. I actually stayed here around 4 years ago when it was the Alpenstern but you can't compare the two.....The Alpenstern was tired and needed refurd which is exactly what happened and now Fleurs de Zermatt is a real 4/5 star hotel.... More 

Was this review helpful? Yes
Anita a, Manager at Fleurs de Zermatt, responded to this review

Dear Swiss Ray! Thank you very much for your nice words about our staff and our hotel, we were really touched to read this… Thank you! We hope to see you again some time! Meanwhile, we send you best wishes from Zermatt! Staff Hotel Fleurs de Zermatt More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2014 via mobile

The hotel is very new, and they have a lack of staff, as the same girl that serves the breakfast is the therapist on the spa. On the room they dont provide the basics such us conditioner shampoo and even a fridge or mini bar The breakfast menu is very poor and they run out of it quickly Receptionist was... More 

Was this review helpful? Yes 3
Anita a, Manager at Fleurs de Zermatt, responded to this review

Thank you for your review. We are very sorry that your stay did not meet your expectations. We are very anxious to be us better in all areas. Best regards More 

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Additional Information about Fleurs de Zermatt

Address: Unterer Mattenweg 41, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fleurs de Zermatt 4*
Number of rooms: 38
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Hotel Style:
#15 Spa Hotel in Zermatt
#20 Luxury Hotel in Zermatt
#38 Family Hotel in Zermatt
#43 Romantic Hotel in Zermatt

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