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Hotel Berghof Zermatt

Winkelmattenweg 18 | 3920 Zermatt, Zermatt 3920, Switzerland
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Hotel Berghof Zermatt
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Ranked #49 of 110 Hotels in Zermatt
A recent review
3 of 5 stars Reviewed February 10, 2015
sylvia m perth, wa
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46 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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perth, wa
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed February 10, 2015

The hotel itself was very characteristic and had beautiful views The only thing that spoilt it were the rude staff, fine tune your customer service and I would give it a four star The reception staff were very helpful, the rest and bar were somewhat rude and arrogant

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Stuttgart, Germany
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 29, 2015

Hotel is next to the gondola and has a drying room for your boots and space for ski equipment. Very cozy hotel with indoor pool, restaurant and bar. No need to go anywhere after a long day of skiing. Views of Matterhorn from our patio!

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Potomac, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed January 4, 2015

I was very, very disappointed with this hotel, in particular the owner's approach to service. This is the Lerjen-Perren family. My family needed to change a reservation on a train to Milan and asked the front desk for help. The owner refused to help. Instead he sent my wife, who was on crutches with torn ligaments in her knee, to... More 

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Stuttgart, Germany
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 4, 2014

LOVED THIS PLACE!! My wife and I stayed here as part of a ski trip and it could not have been better. Walking distance (ie 100 ft) to the bottom of the Matterhorn Express skilift. The best part was that my wife and I could go at separate times. I wanted to get fresh snow and she would sleep in... More 

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Rome, Italy
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 29, 2014

Cosy hotel in excellent location for Klein Matterhorn ski area, could improve on service On the bright side: 1)Excellent location for Matterhorn Express gondolas. Virtually one minute walk 2) top class gourmet restaurant: excellent dinner food and wine list 3) cosy rooms and lovely spa area with nice large swimming pools 4) very nice outside patio and smoking/game lounge Negative... More 

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Regina L, Leiter Front Office at Hotel Berghof Zermatt, responded to this review

Dear Berghof visitor Thank you very much for your review. We are happy that you praise our location, kitchen, room, swimming pool, patio, smoking and game room. Yes, we know, our front desk is a bit messy and we will improve it. We will amend our breakfast buffet a bit each season. Perhaps, you have a good suggestion? Yes, we... More 

Istanbul, Turkey
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 30, 2013

We went to Zermatt twice and stayed at Hotel Berghoff both times. We certainly plan to go back again. The most important criteria for us in choosing a ski hotel is 1. location (want to be as close as possible to the ski lifts) and 2. food (want to have gurme food in the evenings). Berghoff is just perfect for... More 

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Regina L, Inhaber at Hotel Berghof Zermatt, responded to this review

Hello from Zermatt and the Berghof Thank you very much for your kind assessement. All the best and with great pleasure on another occasion. Family Lerjen-Perren and team More 

Chislehurst, Kent
Level Contributor
78 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed August 20, 2013

We were a family of four staying in a Zermatt apartment and desperate for a swim. The tourist office has a list of hotels whose pools are open to non residents and Berghof seemed the most reasonably priced. Sauna etc only open from 4pm but well worth it-two pools with jacuzzi areas, steam room, sauna, tropical showers and chill-out area... More 

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Regina L, Geschäftsführer at Hotel Berghof Zermatt, responded to this review

Dear KentishMole Thank you very much for your review, that motivate us. Yes, our spa area is open for all. We would be pleased to welcome you again. Yours sincerely The Berghof Team More 

Los Angeles, California
Level Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed June 2, 2013

We were recommended to the Hotel Berghof by the Hotel Matterhorn Focus, as they were full for one day of our stay in Zermatt. The management of the Focus could not say enough nice things about the Berghof, althoug I believe there is no common ownership. We understood quickly why all the compliments were given. The Berghof staff came to... More 

Was this review helpful? Yes 1
Regina L, Leiter Front Office at Hotel Berghof Zermatt, responded to this review

Dear Chris E Thank you very much for your review. We are happy. We would be pleased to welcome you again. Yours sincerely The Hotel Berghof Team More 

Luxembourg
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 24, 2012

The popular quote does summarize the essence of this hotel. The owner family and the entire staff do everything to make you feel at home. Last time that I was able to appreciate such a high level of hospitality was in Asia. It would however be great for other (unfortunately many) Swiss hotels to take example on the Berghof experience.... More 

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Basel
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 10, 2012

Recently spent a weekend in Zermatt for an early pre-season ski. I have been to Zermatt many times, but this was my first stay at the Berghof, and it won't be the last. Yes, the location is unparalleled - right next to the Gondola station. Yes, this is a little ways from town, but a nice walk. The hotel itself... More 

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