Great hotel! Our photos from the balcony, looking at the Matterhorn, are spectacular. The trick is getting there. My Google Map showed a mere 850 meters (12 minutes) to walk from the train station to the hotel. In addition, my travel agent said we could call the hotel and they would pick us up at the train station. Sounds good!... More

So nice to be wriying a positive review. All the staff were so helpful and friendly. Nothing was too much trouble for them. The rooms were well decorated and comfortable. We asked for a mountain view and every morning we woke up to see the matterhorn in its many guises. The hotel is situated above the village(hence the views) but... More

We spent a week at the Alpenroyal in Zermatt and were very pleased with our room and the view from our room and balcony. The hotel was clean and comfortable. ALL the staff were lovely. The food was good - we were on the half board option. A special mention has to go to Miguel and Paulo, they kept us... More

The hotel was located within easy reach of the train station via a short walk to a tunnel then a lift. The staff were friendly and informative. The hotel offered great views of the Matterhorn and was in a good location within easy reach of the town’s amenities. The hotel room was a bit dated with a shower only bathroom.... More

Traveller beware:May and October are months that are used by the locals to repair renovate and build the infrastucture.Some of the lifts are closed and also most of the hotels.Our hotel was open and located on the side of a hill. The view of the Matterhorn from our room was suberb.The room was spacious and the bathroom had all the... More

This is a pleasant hotel with average rooms and a nice spa area. Excellent proximity to the Sunnegge Express and the ski bus stop. Easy walk into town via the tunnel. All-in-all a nice family hotel More

This is our 6th year and we wouldn't go anywhere else in Zermatt. You can ski almost to the hotel, snow permitting.The lift takes you to the Sunnegga funicular. You can chose a room with a view to the Matterhorn which is breathtaking. Half-board is wonderful. Breakfast consists of a varied buffet. Evening meals include 4 courses and if you... More

We stayed at this hotel for a week's skiing holiday. We booked a "family appartment" which comprised two bedrooms, a bathroom with toilet, an extra loo with washbasin, a large common area including a table with seats, and a kitchen. I thought in general that the prices in Zermatt compared very favourably with French resort prices for a comparable resort... More

My husband and I stayed in this hotel from 21st to 28th August 2010 and would happily recommend it to anyone planning a visit to Zermatt. All of the staff were excellent. The location was ideal, the hotel was very clean and the food was always very good. More