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Hotel Alpenroyal

Riedweg 95, Zermatt 3920, Switzerland
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Hotel Alpenroyal
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Ranked #76 of 115 Hotels in Zermatt
A recent review
4 of 5 stars reviewed 3 days ago
Connie S Switzerland
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94 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Switzerland
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Hotel as such is kind of basic and the rooms are plane. BUT our room (No. 15) was huge, warm and clean. The view from our windows and terrace on to the Matterhorn just breathtakingly beautiful! It had a massive terrace which is shared with the other adjoining rooms. The Staff was genuinely friendly and helpful. The Restaurant and... More 

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Northampton, UK
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for only one night on a ski tour if the area and the hotel were very helpful and accommodating. The facilities were very good and although up on the hill the location is very good with good access. I would return again to this hotel. Down side - Zermatt is very expensive and you need to pay extortionate... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just spent a week at the Alpen Royal and was vey happy overall with the hotel. The location is about 100m from the end of the Sunnegga ski area and about the same distance walk to the free ski bus; using the free lift down to the resort level, for the other two areas. Breakfast was very nice with plentiful... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 3, 2015 via mobile

EXCELLENT staff: accommodating, nice, cheerful, consistent. Very nice hotel, with a good rate for Zermatt, it appears. We stayed in room 15; me, my husband, and our two daughters, ages 6 & 9. Good sized "family room", with 1 large bed in one bedroom, and a twin bed & fold-out couch in the second bedroom. The second bedroom was quite... More 

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Leefdaal, Belgium
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2015

I don't really understand some other people complaining about the location. It is close to the railway station and VERY close to the lifts and slopes. About 5 min walk from the main street but to go there you don't need to wear ski shoes... We generally liked the rest of the hotel too (restaurant, swimming pool, friendliness, ski room... More 

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Senior Contributor
28 reviews 28 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 3, 2015 via mobile

As advertized, no surprises. Solid views, very charming looking hotel. Location a royal pain as its a bit of a hike in and out of town. For skiing, this is even more annoying if you don't want to ski at sunnega. If ski on ski out like closeness not important then less of an issue. Breakfast was okay....did offer hot... More 

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Bern, Switzerland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2014

This hotel offers an excellent price for value, a exceptional view on Matterhorn, nice rooms, very friendly,helping and warm hearted staff. We spent some days and there were many hands to help even our baby.

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Connecticut
Top Contributor
79 reviews 79 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 5, 2014

Spent a week at the Alpenroyal on my own, hiking, after a couple of weeks in the Sudtirol. Zermatt is not known as the place to get value for your money (a four-star in the Sudtirol would be about two-thirds the price of this three-star), but as far as Zermatt hotels go, the Alpenroyal is reasonable. I had a single... More 

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1 review
5 of 5 stars Reviewed July 16, 2014

I have to say from start to finish the whole holiday experience with Crystal was just faultless! From ringing up sales in the first place to book it (who was very helpful, knowledgeable and friendly) to the documentation they provided, which is very informative, to the travel docs and resort information. The transfer was extremely smooth with no major issues.... More 

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Mumbai (Bombay), India
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 9, 2014

Hotel is situated uphill direction towards railway station.Free pick up & drop was provided to railway station against advance intimation. you can make a free call to hotel from telephone booth at railway station to inform them for sending electric taxi.You can reach Main Street by walk down the hill or take a elevator with has access through neighbouring hotel... More 

Was this review helpful? Yes 2
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