Stayed for three nights in October 2012, The staff were very helpful and friendly. Bedrooms were clean and cosy. Bathrooms and Toilets are shared on each of the floors and were clean. Breakfast in the adjacent Hotel Metropol was good with excellent views of the Matterhorn. This hotel is ideal for hikers and climbers on a budget, and I will... More

Stayed here for three nights in August 2012, with very smooth check-in. The staff were very friendly and helped me with some local advice for nice restaurants and a good pharmacist. Bedroom was clean and cosy. Bathrooms are shared and both shower and toilet need a refresh. Breakfast in the adjacent hotel was fine. Location could not be better.

This may not be the grandest hotel in Zermatt but you could not get a warmer welcome anywhere. The owners and other members of staff were so helpful and did everything possible to make our stay memorable. The rooms are fine (though the bathrooms could do with a bit of an update) - we had breathtaking views of the Matterhorn.... More

Super tiny claustrophobic room, tiny shared toilet and bathroom without a sink, shared terrace without any chairs, bad smell in the room, unhelpful staff. This hotel is next to Hotel Alfa Garni and have the same owners and it looks like Alfa Garni is their main business - that's where the staff and the breakfast room are. Hotel Alfa is... More

I checked in late at night last August. Wonderful, friendly reception by the Metropol staff next door (check-in location for late arrivals). The lady offered me fruit, chocolate, hot tea, etc. The next morning, the owner's wife (co-owner) Franziska generously guided me through a wide variety of hiking options. This woman is so informed, friendly and brilliant. (She is also... More

At first we were disappointed with the rooms they are a little small but the management and the atmosphere more than made up for it. The Metropol (sister hotel) serves an excellent breakfast and dinner on special nights has been outstanding

We chose to take the Matterhorn view room and wow...the next morning we opened eyes to mountain view with clouds and silence broken only by flowing water in canal below. The reception is manned by friendly lady who immediately got our heater in room fixed. The room was cosy and had a balcony where we enjoyed having drink late in... More

The man and woman who run this place are incredibly warm and friendly. The included breakfast is substantial, there is a view of the Matterhorn from the hotel, great location, free wifi, very clean. Would definitely go back.

The hotel is part of the bigger hotel Metropol which is right next door. We had our meals there. And what meals did we have. The best breakfast in Zermatt. Alfa was absolutely great. Our room overlooked the Matterhorn with sun pouring in during the day. The rooms were clean, staff very helpful and friendly, close to ski lifts. and... More