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All 116 Zermatt hotels

Hotel Albana Real

4.5 of 5 Hotel   |   Schluhmattstrasse 19, Zermatt 3920, Switzerland
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Ranked #82 of 116 Hotels in Zermatt
A recent review
3 of 5 stars reviewed 2 weeks ago
vehandojo Jakarta, Indonesia
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69 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Top Contributor
60 reviews 60 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My corner room was spacious, but the AC never worked. Service was geared towards getting things done with no additional warmth. It will be much better if this classic, touristy hotel could run half an extra mile to make guests feel at home.

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Lausanne, Switzerland
1 review
5 of 5 stars Reviewed August 6, 2014

First of all, I would like to thank the owners who gave me the opportunity to be upgraded to one of they new modern refreshed rooms with a beautiful view on the mythic matterhorn mountain. I also appreciated the buffet breakfast with a lot of different food choice. I also had the opportunity to try their two different asiatic restaurants... More

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Mumbai
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014 via mobile

We visited Zermatt for first time biggest problem is Jain and Indian food which is not available at all in here but luckily we received great support from hotel management and staff by allowing us to use kitchen and appliances for preparing our food which made all of us very happy and satisfy Also rooms are quite decent and clean... More

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1 review
5 of 5 stars Reviewed May 9, 2014

I been there with my wife for one day stay, we feel like we r in a private villa accommodation. That was a great fun staying there nice rooms nice pool and spa along with that very gt8 service and breakfast. Only bad part was that day only me and my wife only there in the hotel and we feel... More

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Denver
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2014

This trip to Switzerland was a gift to my mom. We wanted to visit Geneva, Zermatt, Bern and Lucerne. We loved this hotel! It's 5th floor is a family suite. We stayed in the family suite. Our room faced an amazing view of the Matterhorn. Sophia was a great manager. She handled everything we needed. Thanks!

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Istanbul, Turkey
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 6, 2014

Well located, well furnished, with two good restaurants, one Japanese, one Thai. Clean and well kept rooms. The bar and the smoking lounge needs some warmth. Breakfast is fine except the lady server who was very stingy in parting with the coffee.

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Hong Kong
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 2, 2014

This is a very friendly family-style hotel, with a convenient location (about half-way between the main train station and the departure station for Matterhorn Glacier Paradise (about 10 minutes' walk from each). The rooms (even single rooms) are well equipped and spacious. Free wifi on unlimited devices is a big plus, although it seems to struggle a bit when the... More

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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 7, 2014

Albana Real Hotel is the worst hotel where we stayed with the family due to the following reasons: 1) Rooms are dirty and not properly cleaned; 2) The elevator brakes very often. It just stops all of a sudden and opens it doors in the mid level. After all we started to avoid taking a lift; 3) Constant barking of... More

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swissalps62, Owner at Hotel Albana Real, responded to this review

Dear Guest / Family Yerzhan Shaikenov, We thank you for your review and comments. We would like to present our feedback: 1. We do not agree that our rooms are dirty and are not cleaned properly. As previously mentioned our housekeeping staff was told on several occasion to clean the bathrooms only and prepare the beds so as not to... More

Almaty, Kazakhstan
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 5, 2014 via mobile

First good and then bad about this hotel: 1) Good: very good Japanese restaurant. 2) Bad: - we stayed 2 weeks in a suite, within this time wooden floor was wiped out only once upon our request. - Lift worked with problems and was repaired after numerous problems. - We came with two kids (8 and 1 years old), for... More

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swissalps62, Owner at Hotel Albana Real, responded to this review

Dear Family Yerzhan Shaikenov, We thank you for your recent review and valuable comments. In response we would like to highlight the following points: 1. We are pleased to learn you enjoyed our Japanese Restaurant “Fuji of Zermatt”. 2. Our housekeeping staff indeed attempted to vacuum and wipe the floor in your suite however were repeatedly sent away, usually by... More

mumbai
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 20, 2013

Last July 2012 I went to Switzerland on our annual family holiday.One of the places on our itinerary was Zermatt where we stayed for two nights.Here we happened to stay in hotel Albana Real which is run by a family. A small hotel but it had all the amenities of an ungraded hotel and though the rooms were small it... More

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Additional Information about Hotel Albana Real

Address: Schluhmattstrasse 19, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Albana Real 4.5*
Number of rooms: 38
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Also Known As:
Albana Real Hotel

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