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All 118 Zermatt hotels

Hotel Albana Real

4.5 of 5 Hotel   |   Schluhmattstrasse 19, Zermatt 3920, Switzerland
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Ranked #87 of 118 hotels in Zermatt
A recent review
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66 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This trip to Switzerland was a gift to my mom. We wanted to visit Geneva, Zermatt, Bern and Lucerne. We loved this hotel! It's 5th floor is a family suite. We stayed in the family suite. Our room faced an amazing view of the Matterhorn. Sophia was a great manager. She handled everything we needed. Thanks!

Was this review helpful? Yes 1
Istanbul, Turkey
20 reviews 20 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 6, 2014

Well located, well furnished, with two good restaurants, one Japanese, one Thai. Clean and well kept rooms. The bar and the smoking lounge needs some warmth. Breakfast is fine except the lady server who was very stingy in parting with the coffee.

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Hong Kong
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 2, 2014

This is a very friendly family-style hotel, with a convenient location (about half-way between the main train station and the departure station for Matterhorn Glacier Paradise (about 10 minutes' walk from each). The rooms (even single rooms) are well equipped and spacious. Free wifi on unlimited devices is a big plus, although it seems to struggle a bit when the... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2014

Albana Real Hotel is the worst hotel where we stayed with the family due to the following reasons: 1) Rooms are dirty and not properly cleaned; 2) The elevator brakes very often. It just stops all of a sudden and opens it doors in the mid level. After all we started to avoid taking a lift; 3) Constant barking of... More

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swissalps62, Owner at Hotel Albana Real, responded to this review

Dear Guest / Family Yerzhan Shaikenov, We thank you for your review and comments. We would like to present our feedback: 1. We do not agree that our rooms are dirty and are not cleaned properly. As previously mentioned our housekeeping staff was told on several occasion to clean the bathrooms only and prepare the beds so as not to... More

Almaty, Kazakhstan
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 5, 2014 via mobile

First good and then bad about this hotel: 1) Good: very good Japanese restaurant. 2) Bad: - we stayed 2 weeks in a suite, within this time wooden floor was wiped out only once upon our request. - Lift worked with problems and was repaired after numerous problems. - We came with two kids (8 and 1 years old), for... More

Was this review helpful? Yes 1
swissalps62, Owner at Hotel Albana Real, responded to this review

Dear Family Yerzhan Shaikenov, We thank you for your recent review and valuable comments. In response we would like to highlight the following points: 1. We are pleased to learn you enjoyed our Japanese Restaurant “Fuji of Zermatt”. 2. Our housekeeping staff indeed attempted to vacuum and wipe the floor in your suite however were repeatedly sent away, usually by... More

16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 20, 2013

Last July 2012 I went to Switzerland on our annual family holiday.One of the places on our itinerary was Zermatt where we stayed for two nights.Here we happened to stay in hotel Albana Real which is run by a family. A small hotel but it had all the amenities of an ungraded hotel and though the rooms were small it... More

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Athens, Greece
Top Contributor
82 reviews 82 reviews
44 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 2, 2013

Swiss hospitality, scenic view and comfortable rooms. It is a wooden chalet beautifully decorated and warm for spending your days at Zermatt. Breakfast is good, could have had a little bit more variety. Location is very good as it is not far away from the train station. It has also the electric cars that they can come and pick you... More

Was this review helpful? Yes 3
Charleston, South Carolina
Top Contributor
90 reviews 90 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 7, 2013

This hotel is very quaint, clean, comfortable, in a good location and we had a view of the Matterhorn from our room that couldn't be beat. Our room was not luxurious, but very nice and a little on the small side. But we had a deck where we could see the Matterhorn, watch the moon cross the sky over it,... More

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Bangalore India
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 30, 2013

Albana has been lovingly furnished persinally by the owner Willy and his wife. Boutique hotel. We used a lovely suite with unforgettable views of the Matterhorn. Only problem is we went in May when there were no restaurants (excepth breakfast) open in the hotel and we had to trudge 15 minutes to the downtown area for food and order a... More

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Kolkata (Calcutta), India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 22, 2013 via mobile

Checked in yesterday and was welcomed warmly ... The room and view is excellent .....specially the bathroom and the amenities inside we're superb... Specially the lip balm., a must at these places... The buffet was also very good.. Lot of items. Will not be an issue even if u r vegetarian ... The proximity from the main road, station. &... More

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Additional Information about Hotel Albana Real

Also Known As:
Albana Real Hotel
Address: Schluhmattstrasse 19, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#40 Luxury Hotel in Zermatt
#87 Spa Hotel in Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Albana Real 4.5*
Official Description (provided by the hotel):
Art noveau style, modern amenities, ethnic restaurants, multilingual staff; located near the village and Klein Matterhorn cable. ... more   less 
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