We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Albana Real

Hotel website
Schluhmattstrasse 19, Zermatt 3920, Switzerland
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Albana Real
View Map
Add Photo Write a Review

76 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Frederiksberg, Denmark
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel Albana Real is indeed a super nice hotel in walking distance from center of the beautiful city of Zermatt. My favorite room is 206/207. Spacey and with a great view of the mountains. Staff are super friendly and nice and they have the most luxury smoking place that works well even for non smokers !! The Slalom ski rent... More 

Helpful?
Thank Henrik T
Chicago, Illinois
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed October 22, 2015

We stayed at this hotel for 2 nights because of our tour group. There are also many hotels nearby the shopping area and easy access to Matterhorn.There is no reason to pick this hotel with very poor customer service. Our buffet breakfast was included with the program. The lady staff who worked both morning was so rude. She often expressed... More 

Helpful?
Thank d0ntkn0w
HotelAlbanaReal, General Manager at Hotel Albana Real, responded to this review

We are very sorry to hear that. As we had a lot of customers it was necessary to place the people on their tables. We were not shouting at them. Maybe it was on the hectic of this morning that you felt like that. We hope that you spend a nice stay in our Hotel and in Zermatt... Best Regards... More 

Hanover, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 28, 2015

We stayed 3 nights in July which happened to be during the celebration of the first ascent of the Matterhorn. Mountain spine was lit with lights and a street party was enjoyed by the whole village. We enjoyed the hotel , it is well run by Sophie and her family. Our room was on the 4th floor with a breathtaking... More 

Helpful?
Thank 555SuzyB
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 17, 2015

The most impressive for this hotel is Matterhorn view from my room. Room was ok only shower was not work and very less amenities. Staff was not standby after 10 pm. Shopping a are just around hotel by 5 minutes walking. Breakfast was simple, not variety. I try teppanyaki at hotel for dinner, it was not delicious.

Helpful?
Thank Nararat B
Frederiksberg, Denmark
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 7, 2015

Stayed there 4 days in jan 2015. Very nice breakfast. Special orders possible. Nice big rooms and very kind service. Location was also great - 5 min walk from main street and also an easy walk to Matterhorn Express - took the buss though :-) - For smokers they have a super smoking lounge

Helpful?
Thank Henrik T
Jakarta, Indonesia
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed September 7, 2014

My corner room was spacious, but the AC never worked. Service was geared towards getting things done with no additional warmth. It will be much better if this classic, touristy hotel could run half an extra mile to make guests feel at home.

Helpful?
2 Thank vehandojo
Lausanne, Switzerland
1 review
5 of 5 stars Reviewed August 6, 2014

First of all, I would like to thank the owners who gave me the opportunity to be upgraded to one of they new modern refreshed rooms with a beautiful view on the mythic matterhorn mountain. I also appreciated the buffet breakfast with a lot of different food choice. I also had the opportunity to try their two different asiatic restaurants... More 

Helpful?
Thank Karl A
Mumbai
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2014 via mobile

We visited Zermatt for first time biggest problem is Jain and Indian food which is not available at all in here but luckily we received great support from hotel management and staff by allowing us to use kitchen and appliances for preparing our food which made all of us very happy and satisfy Also rooms are quite decent and clean... More 

Helpful?
1 Thank Ketan S
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 8, 2014 via mobile

I been there with my wife for one day stay, we feel like we r in a private villa accommodation. That was a great fun staying there nice rooms nice pool and spa along with that very gt8 service and breakfast. Only bad part was that day only me and my wife only there in the hotel and we feel... More 

Helpful?
Thank Avish G
Denver
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 17, 2014

This trip to Switzerland was a gift to my mom. We wanted to visit Geneva, Zermatt, Bern and Lucerne. We loved this hotel! It's 5th floor is a family suite. We stayed in the family suite. Our room faced an amazing view of the Matterhorn. Sophia was a great manager. She handled everything we needed. Thanks!

Helpful?
1 Thank deweyschultz
Questions? Get answers from hotel staff and past guests. Ask a question

90 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (30)
Viewed
Hotel & Grounds (10)
Viewed
Dining (1)
Viewed
View from Room (3)
Viewed
Room/Suite (10)
Viewed
Bathroom (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (60)
Viewed
Hotel & Grounds (27)
Viewed
Room/Suite (9)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (3)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Zermatt hotels
0.2 mi away
Hotel Sonne Zermatt
Hotel Sonne Zermatt
#10 of 110 in Zermatt
5.0 of 5 stars 210 reviews
0.5 mi away
Fleurs de Zermatt
Fleurs de Zermatt
#13 of 110 in Zermatt
5.0 of 5 stars 87 reviews
0.1 mi away
Hotel Firefly
Hotel Firefly
#3 of 110 in Zermatt
5.0 of 5 stars 330 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Chalet Hotel Schoenegg
Chalet Hotel Schoenegg
#12 of 110 in Zermatt
5.0 of 5 stars 289 reviews
0.2 mi away
Parkhotel Beau Site
Parkhotel Beau Site
#8 of 110 in Zermatt
5.0 of 5 stars 498 reviews
0.0 mi away
Hotel Bristol
Hotel Bristol
#40 of 110 in Zermatt
4.5 of 5 stars 228 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay