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Hotel Albana Real

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Schluhmattstrasse 19, Zermatt 3920, Switzerland
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73 Reviews from our TripAdvisor Community

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Traveler rating
    35
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
33 reviews 33 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The most impressive for this hotel is Matterhorn view from my room. Room was ok only shower was not work and very less amenities. Staff was not standby after 10 pm. Shopping a are just around hotel by 5 minutes walking. Breakfast was simple, not variety. I try teppanyaki at hotel for dinner, it was not delicious.

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Frederiksberg, Denmark
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 7, 2015

Stayed there 4 days in jan 2015. Very nice breakfast. Special orders possible. Nice big rooms and very kind service. Location was also great - 5 min walk from main street and also an easy walk to Matterhorn Express - took the buss though :-) - For smokers they have a super smoking lounge

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Jakarta, Indonesia
Top Contributor
71 reviews 71 reviews
21 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed September 7, 2014

My corner room was spacious, but the AC never worked. Service was geared towards getting things done with no additional warmth. It will be much better if this classic, touristy hotel could run half an extra mile to make guests feel at home.

Was this review helpful? Yes 1
Lausanne, Switzerland
1 review
5 of 5 stars Reviewed August 6, 2014

First of all, I would like to thank the owners who gave me the opportunity to be upgraded to one of they new modern refreshed rooms with a beautiful view on the mythic matterhorn mountain. I also appreciated the buffet breakfast with a lot of different food choice. I also had the opportunity to try their two different asiatic restaurants... More 

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Mumbai
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014 via mobile

We visited Zermatt for first time biggest problem is Jain and Indian food which is not available at all in here but luckily we received great support from hotel management and staff by allowing us to use kitchen and appliances for preparing our food which made all of us very happy and satisfy Also rooms are quite decent and clean... More 

Was this review helpful? Yes 1
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2014

I been there with my wife for one day stay, we feel like we r in a private villa accommodation. That was a great fun staying there nice rooms nice pool and spa along with that very gt8 service and breakfast. Only bad part was that day only me and my wife only there in the hotel and we feel... More 

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Denver
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2014

This trip to Switzerland was a gift to my mom. We wanted to visit Geneva, Zermatt, Bern and Lucerne. We loved this hotel! It's 5th floor is a family suite. We stayed in the family suite. Our room faced an amazing view of the Matterhorn. Sophia was a great manager. She handled everything we needed. Thanks!

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Istanbul, Turkey
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 6, 2014

Well located, well furnished, with two good restaurants, one Japanese, one Thai. Clean and well kept rooms. The bar and the smoking lounge needs some warmth. Breakfast is fine except the lady server who was very stingy in parting with the coffee.

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Hong Kong
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 2, 2014

This is a very friendly family-style hotel, with a convenient location (about half-way between the main train station and the departure station for Matterhorn Glacier Paradise (about 10 minutes' walk from each). The rooms (even single rooms) are well equipped and spacious. Free wifi on unlimited devices is a big plus, although it seems to struggle a bit when the... More 

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London, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 7, 2014

Albana Real Hotel is the worst hotel where we stayed with the family due to the following reasons: 1) Rooms are dirty and not properly cleaned; 2) The elevator brakes very often. It just stops all of a sudden and opens it doors in the mid level. After all we started to avoid taking a lift; 3) Constant barking of... More 

Was this review helpful? Yes 4
swissalps62, Owner at Hotel Albana Real, responded to this review

Dear Guest / Family Yerzhan Shaikenov, We thank you for your review and comments. We would like to present our feedback: 1. We do not agree that our rooms are dirty and are not cleaned properly. As previously mentioned our housekeeping staff was told on several occasion to clean the bathrooms only and prepare the beds so as not to... More 

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