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All 116 Zermatt hotels

Ambassador Hotel Zermatt

4.0 of 5 Hotel   |   Spissstrasse 10, Zermatt 3920, Switzerland
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Ranked #94 of 116 hotels in Zermatt
A recent review
4 of 5 stars Reviewed May 1, 2014
skikatieski Steamboat Springs, Colorado
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  • Reviews (122)
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122 people have reviewed this hotel

Traveler rating
    28
    44
    25
    17
    8
See reviews for
41
34
7
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Phenix City, Alabama
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 28, 2014

We paid $234 per night and expected a nice hotel. However, this hotel feels like a dump- from the outside, the lobby, the room, the bathroom, the breakfast area. Seriously needs some upgrades. We hated it so much that we left at 8AM- in search of a nicer environment for our vacation.

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Steamboat Springs, Colorado
Contributor
15 reviews 15 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 1, 2014

We enjoyed this hotel. We went to Zermatt for a weekend girls trip. The location was perfect. It is located right by the train station and downtown. It was so easy to walk everywhere. We went during high season, so town was packed and most properties required a 5-7 night stay. This hotel was able accomodate a 3 night stay... More

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Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2014

the location is so great, it is very close to the train station just 3 minute walk. the room is pretty big and nice. on top of that their are a microwave in room!! the room rate is very reasonable.i really like this hotel

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Trondheim, Norway
Top Contributor
179 reviews 179 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 17, 2014

Godd hotel and location in central Zermatt near the train station. Its a big hotel with lots of great rooms with viws over Matterhorn. We had a famliy room in the 4th floor. The hotel also has indoor swimming pool.

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Scottish Borders
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 16, 2014

We stayed here for six nights at the beginning of March 2014, having travelled by train from Geneva Airport. The hotel is well-placed for ski-ers, because it is 200m from the main railway station, the Gornergrat station, and a stop for the green line e-bus (which goes to the Sunnegga and Matterhorn uplifts). It also has a small shop with... More

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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2014

Spent a week here. The rooms are comfortable and clean, if not spanking modern. The hotel is really convenient for the Gornergrat railway. We enjoyed using the retro and smartly decorated bar and lobby. the food was delicious and the buffet breakfasts had a good variety including plenty of fresh fruit. The pool was a really good way to relax... More

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Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 3, 2014

Ok staff, the receptionist was very friendly. I liked the pseudo modern lobby and loved the pool and spa area. But, as soon as you enter the elevators it starts stinking old, used carpet... Rooms are the same -old and i could hear ppl wakin up at 5:30 to go piii... View was stunning!

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Sydney
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 26, 2014

Stayed here for just one night. Our room had a view of the Matterhorn and we didn't even pay for a view! Staff were all very friendly, beds were so comfortable, everything was clean, big balcony, lovely pool area, buffet breakfast had lots of choice, WiFi worked fine and the location is wonderful. The rooms however need a huge makeover... More

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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 10, 2014

Good things about hotel - pool/spa, bar/lounge & drink service, half-board dinners (although no choice of dish), good humour & willingness of staff, Fondue restaurant OK things about hotel - breakfast: although they seem a bit understaffed, competence of staff, location, bedroom, wi-fi Indifferent things about the hotel - slippery steep path down to entrance, no pick up from station... More

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Moscow, Russia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 9, 2014

Hotel is well located near train station, ski train and rental station. It is a little basic, but price at the same time relatively low. They have bar, swimming pool and sauna. Also they provide a transfer to train station. Rooms are not new , but as I sad - the price reflect this.

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Additional Information about Ambassador Hotel Zermatt

Address: Spissstrasse 10, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Ambassador Hotel Zermatt 4*
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Also Known As:
Zermatt Ambassador Hotel

62 photos of this hotel

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Amenities

Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Airport Transportation
Hotel Style
#43 Luxury Hotel in Zermatt #48 Ski-In / Ski-Out Hotel in Zermatt
Hotel Class
Official Description (provided by the hotel)
Alpine-style Group-oriented Hotel, comprising three 5-story structures linked by public rooms. ... more   less 
Number of rooms
90

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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