Service at the hotel was wonderful - all the staff were friendly and helpful, especially the girls in the restaurant. The room was a good size and perfectly comfortable with balcony. We were located 2 minutes from the Matterhorn Gotthard Railway, 2 mins from the ski bus and Gornergrat Station. Swimming pool and sauna excellent and the hotel provided robes... more

Had stayed there for 2 days , please look for some other hotel i would recommed the park hotel which has a better view and rooms. Special meassage for indians the hotel staff is very racist their behavior is very bad n rude.. Swiss people should look at how these people rate their own hotel .. by any means its... more

We returned to Zermatt after many years, this time with our teenage son. The Hotel had our concerns after reading a number of the reviews. After a wonderful week we feel the reviews were over critical. We had an upper floor room with a great view of the Matterhorn. The dinner menu varied nightly and although portions were small the... more

great food and lovely location -would definitely stay again more

We stayed at the Ambassador Hotel, Zermatt from March 14 - March 21. We knew based on the reviews that the hotel was not a typical "4 star" hotel (needs updating), but the room was definitely clean and cozy. We also had a balcony, which provided a nice view - we even witnessed an avalanche. We were impressed with the... more

We booked a south facing room at this so-called 4 star hotel for CHF 350/night - and HATED IT!!! We live just a 2 hour drive away and are regularly visiting Zermatt since the past 15 years (in average 6 times per year) and know the place inside out any have tried many hotels, B&Bs and apartments. Warning - your... more

We were recommended this resort and hotel by friends who had stayed here 2 years ago. My confidence that the hotel was a good recommendation was somewhat shaken when i had read some of the reviews prior to the trip. However our expecations were surpassed. The location. close to the train station, bus stop and town were perfect. You can... more

Arrived at Zermatt's train station around 4pm from Geneva and was so glad that Hotel Ambassador was the first thing I saw when I reached there. I had booked the hotel online prior to my departure to Switzerland and I do not know that the hotel is that close to the station. The receptionist was nice and I was given... more

Once again we booked up for our winter ski holiday at the Ambassador week ending 14/02/2009. As last year we had a great time with no complaints what so ever. We were a party of 6 this time, with a futher 5 friends staying at the Le Perle. The staff at the Ambassador as always were friendly and very helpful. more