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Ambassador Hotel Zermatt

4.0 of 5 Spissstrasse 10 | 3920 Zermatt, Zermatt 3920, Switzerland
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Ambassador Hotel Zermatt
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Ambassador Hotel Zermatt
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135 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I spent a wonderful Christmas at the Ambassador Hotel. You could tell that our room was recently renovated and it was nicely done. It's in a great location to the train station, one of the ski areas and is a short walk to a shuttle that takes you to the second ski area. The hotel's fondue restaurant... More 

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Markham, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I recently spend three wonderful nights at the Ambassador Hotel in Zermatt. The hotel is ideally situated only a few hundred yards from the main train station and the Gornergrat train up the mountain. No need to take a taxi unless you have lots of luggage. The room I stayed in was newly renovated and had a wonderful view of... More 

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Hans K, Manager at Ambassador Hotel Zermatt, responded to this review
Google Translation

Lieber Ambassador Gast Jegliche Kritik über unser Hotel ist uns wichtig und umso mehr freuen wir uns, dass Ihnen der... More 

Ascot, United Kingdom
Senior Reviewer
6 reviews 6 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived at Hotel after a three hour delay at Heathrow Terminal 2 and then three trains to arrive in Zermatt at just before midnight. On arrival the Hotel had arranged for food to be left in our rooms and this was really nice. The Hotel is just a few minutes walk from the train station so good location, it is... More 

Was this review helpful? Yes 1
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Thank you for your comments on your stay with us here at the Hotel Ambassador. We have had a very busy schedule this past year renovating our guest rooms and getting the hotel ready for the Christmas season. Unfortunately we were not able to install coffee machines in the rooms in time for your stay with us. In a similar... More 

Chobham, United Kingdom
Reviewer
3 reviews 3 reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The newly refurbished rooms have been very tastefully finished in a contemporary style. A refreshing change, the room was bright (pitch black at night-perfect) and plenty of room, though the bathroom in our standard room wasn't really big enough for 2 at the same time. The refurbished and very modern pool, hot tub and sauna were lovely. We stayed half... More 

Was this review helpful? Yes 2
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear guest of the hotel Ambassador We were delighted to read your estimated commentary “Cracking Christmas”. Thank you very much. Hoping that you spent a nice holiday up in Zermatt we look forward to have the pleasure of welcoming you again at our hotel. We wish you and your family a Prosperous Happy New Year and remain, with best regards,... More 

Phenix City, Alabama
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 28, 2014

We paid $234 per night and expected a nice hotel. However, this hotel feels like a dump- from the outside, the lobby, the room, the bathroom, the breakfast area. Seriously needs some upgrades. We hated it so much that we left at 8AM- in search of a nicer environment for our vacation.

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Hans K, Geschäftsführer at Ambassador Hotel Zermatt, responded to this review

Dear Trip Advisor Travelers, We've taken your past comments about the Hotel Ambassador-Zermatt to heart and are happy to announce that we have just completed a renovation of our guest rooms and have a new management team in place, returning the hotel to its four-star level of service. As the new director of Hotel Ambassador, the staff and I assure... More 

Steamboat Springs, Colorado
Contributor
15 reviews 15 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 1, 2014

We enjoyed this hotel. We went to Zermatt for a weekend girls trip. The location was perfect. It is located right by the train station and downtown. It was so easy to walk everywhere. We went during high season, so town was packed and most properties required a 5-7 night stay. This hotel was able accomodate a 3 night stay... More 

Was this review helpful? Yes
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Trip Advisor Travelers, We've taken your past comments about the Hotel Ambassador-Zermatt to heart and are happy to announce that we have just completed a renovation of our guest rooms and have a new management team in place, returning the hotel to its four-star level of service. As the new director of Hotel Ambassador, the staff and I assure... More 

Bangkok, Thailand
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 15, 2014

the location is so great, it is very close to the train station just 3 minute walk. the room is pretty big and nice. on top of that their are a microwave in room!! the room rate is very reasonable.i really like this hotel

Was this review helpful? Yes
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Trip Advisor Travelers, We've taken your past comments about the Hotel Ambassador-Zermatt to heart and are happy to announce that we have just completed a renovation of our guest rooms and have a new management team in place, returning the hotel to its four-star level of service. As the new director of Hotel Ambassador, the staff and I assure... More 

Trondheim, Norway
Top Contributor
197 reviews 197 reviews
32 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed March 17, 2014

Godd hotel and location in central Zermatt near the train station. Its a big hotel with lots of great rooms with viws over Matterhorn. We had a famliy room in the 4th floor. The hotel also has indoor swimming pool.

Was this review helpful? Yes 1
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Trip Advisor Travelers, We've taken your past comments about the Hotel Ambassador-Zermatt to heart and are happy to announce that we have just completed a renovation of our guest rooms and have a new management team in place, returning the hotel to its four-star level of service. As the new director of Hotel Ambassador, the staff and I assure... More 

Scottish Borders
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 16, 2014

We stayed here for six nights at the beginning of March 2014, having travelled by train from Geneva Airport. The hotel is well-placed for ski-ers, because it is 200m from the main railway station, the Gornergrat station, and a stop for the green line e-bus (which goes to the Sunnegga and Matterhorn uplifts). It also has a small shop with... More 

Was this review helpful? Yes
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Trip Advisor Travelers, We've taken your past comments about the Hotel Ambassador-Zermatt to heart and are happy to announce that we have just completed a renovation of our guest rooms and have a new management team in place, returning the hotel to its four-star level of service. As the new director of Hotel Ambassador, the staff and I assure... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2014

Spent a week here. The rooms are comfortable and clean, if not spanking modern. The hotel is really convenient for the Gornergrat railway. We enjoyed using the retro and smartly decorated bar and lobby. the food was delicious and the buffet breakfasts had a good variety including plenty of fresh fruit. The pool was a really good way to relax... More 

Was this review helpful? Yes 2
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Trip Advisor Travelers, We've taken your past comments about the Hotel Ambassador-Zermatt to heart and are happy to announce that we have just completed a renovation of our guest rooms and have a new management team in place, returning the hotel to its four-star level of service. As the new director of Hotel Ambassador, the staff and I assure... More 

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Additional Information about Ambassador Hotel Zermatt

Address: Spissstrasse 10 | 3920 Zermatt, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Ambassador Hotel Zermatt 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Zermatt Ambassador Hotel
Hotel Style:
#43 Luxury Hotel in Zermatt

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