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Ambassador Hotel Zermatt

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Spissstrasse 10 | 3920 Zermatt, Zermatt 3920, Switzerland
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Best prices for: 1 room 1 guest
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Ambassador Hotel Zermatt
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Ambassador Hotel Zermatt
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161 reviews from our community

Traveler rating
    38
    63
    31
    20
    9
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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jakarta
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First, very near to banhoff / train station, you don't have to worry about luggage, have a huge room with a balcony overlooking the great matterhorn peak, friendly staff, clean linen and sheet, recommended place to stay

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Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 5, 2015 via mobile

Hotel is situated a short walk from the main rail stations in the centre of town, but quiet still. The bus to the pistes stops a 1 minute walk away too. Room was spacious and very well appointed - modern with new bathrooms and great views up and down the valley. We were half board - breakfasts were generous and... More 

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Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear guest of the hotel Ambassador It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again, we remain, with kind regards Sincerely Yours H. Krebs Manager Hotel Ambassador Zermatt, Switzerland More 

Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed March 30, 2015

We've just returned from a weeks skiing holiday and stayed here on a half board basis through Inghams. The recently refurbished 4* facilities were fabulous; the rooms (shower only), breakfast buffet, evening meal and pool/sauna etc. have been updated to an excellent standard, just right for us and not over the top. We even had a balcony and views of... More 

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Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear guest of the hotel Ambassador It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again, we remain, with kind regards Sincerely Yours H. Krebs Manager Hotel Ambassador Zermatt, Switzerland More 

Cambridge, Massachusetts
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 29, 2015

I have stayed here before and have been to ZERMATT 5 times… most importantly , the room is flawless . i had a terrace which is always more than great on a ski trip to air out sweaty ski clothes . every necessary detail for a hotel room is engineered perfectly. the shower head is fantastic and exquisitely fine tuned... More 

Was this review helpful? Yes 1
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear guest of the hotel Ambassador We were delighted to read your estimated commentary concerning your visit in Zermatt and thank you very much. We hope to be able to change the atmosphere in our dining room for next year in order to make your stay even more comfortable and thank you for your helpful notice. It was certainly a... More 

Kloten, Switzerland
Top Contributor
71 reviews 71 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 26, 2015

Warm welcome, friendly and competent staff. The room I had was quite modern with a small patio - very nice (no view to the Matterhorn). I would consider it being rather small for two but sufficient for one person. Small but stylish bathroom and most comfortable shower. Too bad the breakfast room is in the seller and has no windows.... More 

Was this review helpful? Yes 2
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review
Google Translation

Cher client de l’hôtel Ambassador C’est avec grand plaisir que nous avons pris note de votre commentaire si positive dont... More 

Jersey City, New Jersey, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

Just recently stayed at the Ambassador for my honeymoon. They room was comfortable, and newly updated. Kind of sucked that the 'King' bed was two twin mattresses pushed together. Made for a lot of pushing beds back together. But other than that the room was very adequate, and the balcony looking out to the mountain was a cherry on top.... More 

Was this review helpful? Yes 1
Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear guest of the hotel Ambassador We were delighted to read your estimated commentary concerning your visit in Zermatt and thank you very much. It was a pleasure having you at our hotel and we are happy to know that you enjoyed your stay with us. Looking forward welcoming you sometime again with, we wish you all the best. Kind... More 

Piombino Dese, Italy
Top Contributor
62 reviews 62 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 14, 2015

I spent a couple of days on that hotel. The room was nice and very clean and every room has a fantastic view on the Alps through a terrace. The personel was kind and polite. I didn't try to dinner but the breakfast was good.

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Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear guest of the hotel Ambassador We were delighted to read your estimated commentary concerning your visit in Zermatt and thank you very much. It was a pleasure having you at our hotel and we are happy to know that you enjoyed your stay with us. Looking forward welcoming you sometime again with, we wish you all the best. Kind... More 

Contributor
20 reviews 20 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 14, 2015

We stayed 4 nights and had paid a lot extra for a suite with king size bed. The hotel is brilliantly positioned next to the station and the room was very nice and warm. There were however 2 small single beds and not the king size as promised. The breakfast was very nice. However there was one lady on reception... More 

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Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear guest of the hotel Ambassador We were delighted to read your estimated commentary concerning your visit in Zermatt and thank you very much. We have taken the necessary steps to improve at all time the service and kindness at the reception desk and thank you for your helpful notice. It was a pleasure having you at our hotel and... More 

Sao Paulo, SP
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 7, 2015

The hotel was completely renovated and the team was really friendly! Great place to stay. The room was clean, shower with pressure and breakfast was a banquet. The only point to improve is the lack of humidity in the rooms although that didn't stop me from sleep! I would stay there again!

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Hans K, Manager at Ambassador Hotel Zermatt, responded to this review
Google Translation

Lieber Hotel Ambassador Gast Für Ihren neulichen Besuch in Zermatt und für Ihre positive Beurteilung möchten wir uns ganz herzlich... More 

Michigan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 5, 2015

We are a family of four including two young children under 6 yrs. The bed was big enough for all of us. So we didn't pay extra for kids. Room was clean, comfortable, and large enough. The hotel is very close to the train stations. Breakfast was excellent. Dining room staff was great. Front desk staff was extremely helpful and... More 

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Hans K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear guest of the hotel Ambassador, dear Mala H. we were delighted to read your estimated commentary concerning your visit in Zermatt and thank you very much. It was a pleasure having you at our hotel and we are happy to know that you enjoyed your stay with us. Looking forward welcoming you sometime again with, we wish you all... More 

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