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Hotel Aristella swissflair

Travelers' Choice award winner
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Steinmattweg 7, Zermatt 3920, Switzerland
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Hotel Aristella swissflair
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201 Reviews from our TripAdvisor Community

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Traveler rating
    171
    24
    4
    1
    1
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51
83
15
1
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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  • French first
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  • Italian first
  • Japanese first
  • Portuguese first
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English first
  • All months
    (201)
  • Mar-May only
    (47)
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    (61)
  • Sep-Nov only
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Canberra
Level Contributor
194 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel is clean, modern and well appointed yet with a local flair. the service is excellent, right from the pick at the station in an electric van. Breakfast was good and fresh and the information given about local attractions was very helpful. Dinner was also excellent at the restaurant.

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aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear CanberraJenny Thank you for your nice comment. It was a pleasure to have you in our house. We wish you a good time during your further trip. Have a good journey! More 

Switzerland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We reserved a room through Booking.com, and were put into a room with a balcony facing the next Hotel. The bathroom had a glass door....... each time one of us used the bathroom at night, the very bright light would wake the sleeping Partner. The Restaurant served good Food at a resonable Price. The Girls at the reception were very... More 

Was this review helpful? Yes
aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Glarushexe Thank you that you took the time to write a comment. We are happy that you enjoyed our restaurant. Kind regards from Zermatt to Luzern More 

Seal Beach, California
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I found this hotel on TripAdvisor and we were very pleasantly surprised with the quality and comfort of this hotel. The staff could not have been nicer or more accommodating. They addressed each of our questions with precision. Recommendations for restaurants were also very good. The proximity to the center of town is excellent, with just a very short walk... More 

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aristella-team, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Marsha, Thank you for your nice comment. It was a pleasure to have you and your partner in our house. We are happy that you enjoyed your stay so much although the weather was not very friendly. We are glad if we can share our knowledge with the guests who visit Zermatt. Perhaps you have the opportunity to come... More 

Bethesda, Maryland
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 8, 2015

This is a lovely property, offering first-rate comfortable and large rooms; stellar, right-from-a-picture postcard views of the fabled Matterhorn; a friendly and accommodating staff and wonderful food. We had breakfast and dinner at the hotel each day. It's the kind of property where the owner personally "makes the rounds" at dinner, greeting all of his guests and asking how their... More 

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perren68, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Thank you for your nice feedback. We try our best to be there for our guests as much as possible and share our knowledge about Zermatt and the surroundings. There is so much going on in Zermatt, especially this summer, perhaps you have time to visit us again? More 

Madrid, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 3, 2015 via mobile

Really lovely hotel (remodeled in 2011). The rooms are reasonably sized and nice bathroom. The owners (lovely couple) are on site constantly and make a real effort to strike up a conversation. All the staff is friendly and helpful. We are dinner there one night (did the fondue) and had drinks and dessert there every night. They will do a... More 

Was this review helpful? Yes 1
perren68, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Amy Thank you for your nice report. We know that many people who come to us need to wash as they are travelling for weeks or do not bring too many clothes. Therefore we offer a washing machine and dryer for your guests. You were lucky, if our housekeeping staff have time, they help you a little with your... More 

Melbourne, Australia
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed April 17, 2015

My wife and I stayed in a Matterhorn view room for two nights. This room would have to have one of the best views on the planet. That's not an exaggeration. The king bed was comfortable and we had seating both inside and outside on the balcony. The shower was over a bath however the step in was not high.... More 

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Belo Horizonte, MG
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 11, 2015

Excellent Boutique Hotel, new and located in a calm street next to the city center. We've taken an spacious room (for two adults and one kid) with a balcony facing Matterhorn's top. Good breakfast, with delicious croissants, cheese, salmon, fruits, gellys, etc. During the afternoons, coffee and teas were available for the guests. Nice staff as well!! We will definitelly... More 

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Geneva, Switzerland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 24, 2015

absolutely comfortable and clean, a professional and friendly staff, attention given to small details, perfect location, easy access to the slopes, ultra comfortable rooms and a delicious breakfast, we didn't want to leave!

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Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 3, 2015

A long weekend off provided opportunity to visit Zermatt for the first time. TripAdvisor helped to identify Aristella with suspiciously good value for the number of stars. Bottom line: every one of the the 4 stars was warranted (which is certainly not always the case). The great staff in this cozy modern hotel is the recipe for relaxing stay. The... More 

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Cambridge, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 26, 2015

Back to the Aristella again this year and they have improved the service even more. The improvements include a small fridge/mini bar in our room; a turndown service and laundry service. Look forward to returning next year.

Was this review helpful? Yes
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