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Hotel Aristella swissflair

Travelers' Choice award winner
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Steinmattweg 7, Zermatt 3920, Switzerland
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Hotel Aristella swissflair
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Hotel Aristella swissflair
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197 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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    (197)
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    (47)
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Bethesda, Maryland
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a lovely property, offering first-rate comfortable and large rooms; stellar, right-from-a-picture postcard views of the fabled Matterhorn; a friendly and accommodating staff and wonderful food. We had breakfast and dinner at the hotel each day. It's the kind of property where the owner personally "makes the rounds" at dinner, greeting all of his guests and asking how their... More 

Was this review helpful? Yes
perren68, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Thank you for your nice feedback. We try our best to be there for our guests as much as possible and share our knowledge about Zermatt and the surroundings. There is so much going on in Zermatt, especially this summer, perhaps you have time to visit us again? More 

Madrid, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Really lovely hotel (remodeled in 2011). The rooms are reasonably sized and nice bathroom. The owners (lovely couple) are on site constantly and make a real effort to strike up a conversation. All the staff is friendly and helpful. We are dinner there one night (did the fondue) and had drinks and dessert there every night. They will do a... More 

Was this review helpful? Yes 1
perren68, Leiter Gästebetreuung at Hotel Aristella swissflair, responded to this review

Dear Amy Thank you for your nice report. We know that many people who come to us need to wash as they are travelling for weeks or do not bring too many clothes. Therefore we offer a washing machine and dryer for your guests. You were lucky, if our housekeeping staff have time, they help you a little with your... More 

Melbourne, Australia
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed April 17, 2015

My wife and I stayed in a Matterhorn view room for two nights. This room would have to have one of the best views on the planet. That's not an exaggeration. The king bed was comfortable and we had seating both inside and outside on the balcony. The shower was over a bath however the step in was not high.... More 

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Belo Horizonte, MG
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 11, 2015

Excellent Boutique Hotel, new and located in a calm street next to the city center. We've taken an spacious room (for two adults and one kid) with a balcony facing Matterhorn's top. Good breakfast, with delicious croissants, cheese, salmon, fruits, gellys, etc. During the afternoons, coffee and teas were available for the guests. Nice staff as well!! We will definitelly... More 

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Geneva, Switzerland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 24, 2015

absolutely comfortable and clean, a professional and friendly staff, attention given to small details, perfect location, easy access to the slopes, ultra comfortable rooms and a delicious breakfast, we didn't want to leave!

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Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 3, 2015

A long weekend off provided opportunity to visit Zermatt for the first time. TripAdvisor helped to identify Aristella with suspiciously good value for the number of stars. Bottom line: every one of the the 4 stars was warranted (which is certainly not always the case). The great staff in this cozy modern hotel is the recipe for relaxing stay. The... More 

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Cambridge, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 26, 2015

Back to the Aristella again this year and they have improved the service even more. The improvements include a small fridge/mini bar in our room; a turndown service and laundry service. Look forward to returning next year.

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Zurich, Switzerland
1 review
5 of 5 stars Reviewed February 22, 2015

As for the hotel itself, there's not much to say, it's simply perfect: - Clean, Modern + Beautiful - but not standard, very charming Rooms - Central Location with nice views - Great Value, much cheaper than hotels of equal quality. Modern, clean Bathrooms and Fantastic Amenities: - Sauna - Steambath - Whirpools etc. Great Breakfast, has literally anything you... More 

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Pittsburgh, Pennsylvania
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 3, 2015

This is a perfect choice in Zermatt. The reception was warm, the rooms outstanding, breakfast superb, and even turn down service with chocolate. I would not question the choice to stay here. Convenient location to ski bus which takes you to the slopes, they offer transportation to the train, and lots of places to eat near by. Treat yourself! You... More 

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San Diego, California
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 26, 2015

We had a wonderful 7-night stay during our recent ski trip to Zermatt. I would DEFINITELY return. The room was newly remodeled and clean with very nice amenities. (I love the heated floor in the bathroom.) All of the staff were quite friendly and helpful - everyone seemed genuinely happy! The owners are on the property often and are very... More 

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