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Hotel National

4.5 of 5 Matterstrasse 39, Zermatt 3920, Switzerland
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103 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 5, 2014

The hotel is in a perfect location directly across from the fastest lift in Zermatt the takes you directly in to the high alpine. The atmosphere is pure Swiss chalet with exceptional service complimented with phenomenal cuisine.

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UK
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2014

I stayed in this hotel with a large group in February of this year. What can I say? The staff were very friendly and incredibly accommodating, always eager to help us out with booking trips, advice on where to eat, visit etc. - not an easy task with 30+ people. Food was very good, breakfast buffet was excellent with plenty... More 

Was this review helpful? Yes 1
Oakville, Canada
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 15, 2014

This hotel exceeded our expectations in cleanliness, location and service. We would highly recommend staying here and would definately stay here again. The staff are warm, friendly and extremely helpful. They go above an beyond to make your stay as enjoyable as possible. The hotel Manager, Michael made us feel like family, was always available to answer any questions and... More 

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HotelNationalZ, Geschäftsführer at Hotel National, responded to this review

Dear Chris, I want to jump at this chance to thank you for your confidence in our Hotel National Zermatt and our services. There is no better compliment than that you felt @ ease and found everything according to our promises! It is not our sole objective to meet your needs but to beat them and to inspire you. Awesome... More 

Oakville, Canada
1 review
5 of 5 stars Reviewed March 13, 2014

We were a group of 12 (6 couples) and our whole experience was wonderful. The staff was very accommodating and attentive, the food (buffet and a la carte) was very good. I would highly recommend the Swiss speciality night which included entertainment. The rooms were sparkling clean, the bed inviting and there was lots of storage in the bedroom. When... More 

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HotelNationalZ, Geschäftsführer at Hotel National, responded to this review

Dear Julia, on behalf of the entire Hotel National Zermatt team a BIG THANK YOU for your time and your great feedback! We very much appreciate your overall excellent rating. We thoroughly enjoyed looking after you as our guests and it is, amongst other things, due to comments like yours that we feel even more encouraged to live our passion... More 

Newport Beach, California
1 review
5 of 5 stars Reviewed March 10, 2014

Our family of 5 had a fantastic stay at the Hotel National Zermatt. The rooms are nice, food is excellent and the staff is very friendly/helpful. Our three kids said it was the best ski vacation we have ever had. Location across the street from the lift makes for an ideal location.

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HotelNationalZ, Geschäftsführer at Hotel National, responded to this review

Dear Todd & Family, Thank you for sharing such fantastic comments with others and us! I am delighted to read that your entire family enjoyed their holiday time with us and that you had a memorable time! We always strive to exceed any expectations – let it be those of our smallest guests or those of adults. We therefore highly... More 

Marbella, Spain
Top Contributor
185 reviews 185 reviews
25 hotel reviews
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed March 5, 2014

The staff of this wonderful hotel makes all the difference, nothing is too much for them, from the reception staff to bar and restaurant and of course management, everyone is very nice, friendly, professional and helpful. The location is great just opposite one of the main lifts and it is only a short walk to the main street of town... More 

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HotelNationalZ, Geschäftsführer at Hotel National, responded to this review

Greetings from the mountain village to the beach! I cannot thank you enough for the wonderful comments you have written about your recent stay with us! I am very glad to hear that you felt at ease and found everything according to our promises. Great reading that you liked us in all areas – from our reception, across restaurant, spa,... More 

Surbiton
2 reviews
5 of 5 stars Reviewed February 23, 2014

The moment you walk through the front door of Hotel National, you are struck by a the combination of a warm welcome, great service and traditional Swiss ambience. Whilst uber helpful receptionists check you in over a complementary welcome drink, your bags are taken up to your room with minimum fuss, details of whatever ski lift passes you want are... More 

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Toronto, Canada
Top Contributor
109 reviews 109 reviews
101 hotel reviews
251 helpful votes 251 helpful votes
5 of 5 stars Reviewed February 22, 2014

Spent a week at Hotel National during a February ski week with my daughter. The two most notable aspects of this hotel are 1) great location and 2) great service. The location is ideal for skiers and tourists alike. The staff are exceptionally friendly and helpful with all guests and all aspects. They go out of their way to help... More 

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Bentley, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2014

I spent a week at Hotel National with a large work group, so we were perhaps not the easiest bunch of people to accommodate or put up with. Despite all this the hotel staff were endlessly patient and helpful, going above and beyond to make our stay perfect. My room was very comfortable, with a well-equipped bathroom that was clean... More 

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London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2014

I stayed at this hotel while on a "fun" work trip with my company. The room was very comfortable, the food was incredible and the staff was very helpful and friendly. I noticed that there is a half board option and I would recommend it because I was really impressed by the variety of food for breakfast and dinner. I... More 

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Additional Information about Hotel National

Address: Matterstrasse 39, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel National 4.5*
Number of rooms: 54
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Hotel.de, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Hotel National reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
National Hotel Zermatt
Hotel Style:
#4 Business Hotel in Zermatt
#11 Luxury Hotel in Zermatt
#21 Romantic Hotel in Zermatt
#37 Family Hotel in Zermatt

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