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All 116 Zermatt hotels

Hotel National

4.5 of 5 Hotel   |   Matterstrasse 39, Zermatt 3920, Switzerland
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Ranked #17 of 116 hotels in Zermatt
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed June 23, 2014
baldharv Lake Worth, Fl
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91 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Lake Worth, Fl
Top Contributor
69 reviews 69 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 23, 2014

There is not a single negative about this hotel. Our room was on the 4th floor (top). It had a balcony that faced the Matterhorn. It was done in the old world style of wood. The staff was extremely attentive, the room was immaculate, the bed was comfortable and the tap water was ice cold and delicious. If you are... More

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London, United Kingdom
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 4, 2014

The National holds the card that trumps all hotels in Zermatt. Opposite the Sunegga lift it's easily the best location, no need for long walks to the lift or squashing on the bus. We were given a warm welcome and complimentary drink at the bar (followed by another!), our room was great, although no Matterhorn view but when you're skiing... More

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Lucerne, Switzerland
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2014

service was exemplary, staff very friendly, clean, amazing food, lovely rooms. the hotel is located in the heart of zermatt. i can really recommend this hotel - you will have a fantastic time in the most beautiful place in Switzerland.

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Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 5, 2014

The hotel is in a perfect location directly across from the fastest lift in Zermatt the takes you directly in to the high alpine. The atmosphere is pure Swiss chalet with exceptional service complimented with phenomenal cuisine.

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Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed March 21, 2014

I stayed in this hotel with a large group in February of this year. What can I say? The staff were very friendly and incredibly accommodating, always eager to help us out with booking trips, advice on where to eat, visit etc. - not an easy task with 30+ people. Food was very good, breakfast buffet was excellent with plenty... More

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Oakville, Canada
5 reviews 5 reviews
5 of 5 stars Reviewed March 15, 2014

This hotel exceeded our expectations in cleanliness, location and service. We would highly recommend staying here and would definately stay here again. The staff are warm, friendly and extremely helpful. They go above an beyond to make your stay as enjoyable as possible. The hotel Manager, Michael made us feel like family, was always available to answer any questions and... More

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HotelNationalZ, Geschäftsführer at Hotel National, responded to this review

Dear Chris, I want to jump at this chance to thank you for your confidence in our Hotel National Zermatt and our services. There is no better compliment than that you felt @ ease and found everything according to our promises! It is not our sole objective to meet your needs but to beat them and to inspire you. Awesome... More

Oakville, Canada
1 review
5 of 5 stars Reviewed March 13, 2014

We were a group of 12 (6 couples) and our whole experience was wonderful. The staff was very accommodating and attentive, the food (buffet and a la carte) was very good. I would highly recommend the Swiss speciality night which included entertainment. The rooms were sparkling clean, the bed inviting and there was lots of storage in the bedroom. When... More

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HotelNationalZ, Geschäftsführer at Hotel National, responded to this review

Dear Julia, on behalf of the entire Hotel National Zermatt team a BIG THANK YOU for your time and your great feedback! We very much appreciate your overall excellent rating. We thoroughly enjoyed looking after you as our guests and it is, amongst other things, due to comments like yours that we feel even more encouraged to live our passion... More

Newport Beach, California
1 review
5 of 5 stars Reviewed March 10, 2014

Our family of 5 had a fantastic stay at the Hotel National Zermatt. The rooms are nice, food is excellent and the staff is very friendly/helpful. Our three kids said it was the best ski vacation we have ever had. Location across the street from the lift makes for an ideal location.

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HotelNationalZ, Geschäftsführer at Hotel National, responded to this review

Dear Todd & Family, Thank you for sharing such fantastic comments with others and us! I am delighted to read that your entire family enjoyed their holiday time with us and that you had a memorable time! We always strive to exceed any expectations – let it be those of our smallest guests or those of adults. We therefore highly... More

Marbella, Spain
Top Contributor
144 reviews 144 reviews
22 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed March 5, 2014

The staff of this wonderful hotel makes all the difference, nothing is too much for them, from the reception staff to bar and restaurant and of course management, everyone is very nice, friendly, professional and helpful. The location is great just opposite one of the main lifts and it is only a short walk to the main street of town... More

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HotelNationalZ, Geschäftsführer at Hotel National, responded to this review

Greetings from the mountain village to the beach! I cannot thank you enough for the wonderful comments you have written about your recent stay with us! I am very glad to hear that you felt at ease and found everything according to our promises. Great reading that you liked us in all areas – from our reception, across restaurant, spa,... More

2 reviews
5 of 5 stars Reviewed February 23, 2014

The moment you walk through the front door of Hotel National, you are struck by a the combination of a warm welcome, great service and traditional Swiss ambience. Whilst uber helpful receptionists check you in over a complementary welcome drink, your bags are taken up to your room with minimum fuss, details of whatever ski lift passes you want are... More

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Additional Information about Hotel National

Address: Matterstrasse 39, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel National 4.5*
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Also Known As:
National Hotel Zermatt

102 photos of this hotel

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Hotel & grounds (31)
Room/suite (15)
Pool/beach area (12)
Dining (12)
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Business center/function rooms (2)
View from room (1)
Other (10)
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Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style
#3 Business Hotel in Zermatt #11 Luxury Hotel in Zermatt #19 Romantic Hotel in Zermatt #27 Family Hotel in Zermatt
Hotel Class
Official Description (provided by the hotel)
All 54 of our rooms have a south-facing balcony, 41 of which offer an unimpeded view of the Matterhorn…you can be as flexible or spontaneous as you wish – simply book thenumber of sunsets you would desire, completely at your discretion with or without half-board (except public holidays)…you can enjoy your holiday regardless of the weather – our weekly schedule provides sporting adventure & fine dining both on and off-piste ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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