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Gornergrat Dorf Hotel

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Bahnhofstrasse 1, Zermatt 3920, Switzerland
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Gornergrat Dorf Hotel
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Gornergrat Dorf Hotel
Gornergrat Dorf Hotel
Gornergrat Dorf Hotel
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47 reviews from our community

Traveler rating
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    16
    13
    3
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Zurich, Switzerland
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My expectations are usually higher with Swiss hotels as they usually have higher standards on detail and operational excellence. This hotel therefore was quite disappointing for Swiss standards but average for international standards. The hotel is right at the train station, which is very convenient. The hotel itself is quite old and broken down and is in need of renovation.... More 

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Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 13, 2015 via mobile

Owners have no values. I can not believe that we were not allowed a refund when we cancelled a booking 3 months in advance as my mother was diagnosed with cancer. we paid a full week in advance and gave them medical records. no refund for whole week...how callous? they tried to explain that their policy did not cover this.... More 

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JSchneider3920, Inhaber at Gornergrat Dorf Hotel, responded to this review

As we had no such circumstance in December you must have MISTAKEN the hotel Kindly check and rectify you untruly comment. More 

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Horsham, Australia
Top Contributor
78 reviews 78 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 9, 2015

The restaurant has a fabulous Swiss specialty menu and great atmosphere. We ordered traditional Swiss delicacies and thoroughly enjoyed them. The waitress is lovely and the bartender is an absolute cracker. We had a great night out hear. Highly recommend.

Was this review helpful? Yes 1
San Rafael, California
Top Contributor
110 reviews 110 reviews
69 hotel reviews
1,188 helpful votes 1,188 helpful votes
5 of 5 stars Reviewed January 7, 2015

Gornergrat Dorf Hotel- Much more lovely and charming than the photos we found online. I will post some of our own photos so you get a better idea about this little gem! Just so you know ... I am very picky and I loved this hotel.. so away we go with my review... I decided to make this my first... More 

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Bern, Switzerland
Contributor
17 reviews 17 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 25, 2014

We stayed at this hotel at the end of a trip on the Glacier Express. The hotel is located just across the street from train station, so it is very easy to find. We were very happy with the hotel, the rooms we had were nicely made up and while the bathrooms were clean and serviceable, the decor was a... More 

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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 17, 2014

Came here a ski trip with a group of 20. The room was nice. The pillows are very soft. You are right in the middle of town can easily walk to the slopes. It's also next door to the food coop. You can buy snacks and booze there. Each room has a fridge. Bring your own shower gel as they... More 

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Singapore
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 7, 2014

We stayed at this hotel on the night of April 5th. We arrived at Zermatt from Chur via Glacier Express. The is smack in front (on the right) of the station exit. We found the location very convenient. Some of the recent reviews of the hotel have not been very positive, however, we were quite happy with the hotel and... More 

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Oakton, Virginia
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed January 7, 2014

The room smelled like cigarette smoke as soon as we got there. We raised the issue with management and, initially, nothing was done. Subsequently, after about two days, they offered to change our room, but they never acknowledged there was a problem or that it wouldn't occur in any other room. We left.

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London & Birmingham UK
Top Contributor
342 reviews 342 reviews
113 hotel reviews
534 helpful votes 534 helpful votes
2 of 5 stars Reviewed September 1, 2013

This was - no question - the most expensive hotel we've ever stayed at. For £250 a night you get a room for the night right opposite the railway station, but that's about it. The location was the only thing going for it. There's a Co-Op right next door for snacks and drinks. I'm not sure if this was good... More 

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1 review
1 of 5 stars Reviewed December 5, 2012

Stayed here for four night with my family. We paid 498 chf. a night. The service was bad, the room was dated and the food not even worthy as dog food. Do not know how this place can be a 3 star hotel - they do not even deserve 1.

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