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Chalet Hotel Schoenegg

4.5 of 5 Riedweg 35, Zermatt CH-3920, Switzerland (Formerly Grand Hotel Schoenegg)
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Chalet Hotel Schoenegg
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Chalet Hotel Schoenegg
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227 reviews from our community

Traveler rating
    189
    31
    4
    2
    1
See reviews for
48
103
13
11
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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  • All months
    (227)
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    (40)
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    (66)
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    (28)
  • Dec-Feb only
    (93)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Great location, killer breakfasts (included), super clean and a really nice local, family run hotel. Would highly recommend and would easily choose to stay there again should I ever be lucky enough to return to Zermatt!

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2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for a week in February for skiing & what a great choice it was. The hotel porter arrived at the station just as we did & loaded our belongings for us. The best/easiest access to the hotel is through its underground tunnel. The porter sent us up the elevator to check in & by the time we... More 

Was this review helpful? Yes
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear “TerryD64a” Thank you for your lovely review here on TripAdvisor. The pick up service is part of our service. Everything worked out in the ideal way in your case. Great! The check in is always a affair of the heart for us. “You never get a second chance for a first impression.” We are glad, that you had a... More 

Matawan, New Jersey
Top Contributor
68 reviews 68 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 4 nights in a Matterhorn-view room in the main part of the chalet. We loved everything about this place - First, the people. Rachel at the front desk was very welcoming, friendly, and helpful. She was our first contact upon arrival. I had corresponded with her via email to arrange for flowers and chocolate to be placed... More 

Was this review helpful? Yes 1
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear “roger1168” We feel very honored to receive such a great feedback from a “Top Contributer” of TripAdvisor! Thank you very much! I guess your pictures shows part of your great experience. The check in is always a affair of the heart for us. We are glad to hear that we did a good job! I will transmit your compliments... More 

Norwich, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 3rd stay for skiing at the Schoenegg (7th-14th February). The hotel staff are efficient and friendly and make the effort to come round and personally talk to every table at dinner in the evening. The rooms are spacious and well equiped with a large digital TV showing lots of English channels. The rooms are also serviced twice... More 

Was this review helpful? Yes 1
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear “Valentina88” As a Senior Contributer on TripAdvisor I guess you know, what you are talking about. We are very happy that you enjoyed your time again at the chalet Hotel Schönegg. I will transmit your compliments to our staff. They will be very delighted! Thank you! The food is a very important component during the vacation. It is our... More 

Sunderland, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel Schoenegg sits in an enviable position above Zermatt with a large sunny terrace facing the Matterhorn. This is a family run hotel and you can feel the care and attention throughout. A welcoming atmosphere into a hotel that strikes the right balance between quality, luxury and friendliness. The main hotel has a traditional style with a recent, very sleek... More 

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Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear “KevShaw” Thank you very much for your lovely comment and great rating here on TripAdvisor! Your resume of your ski vacation is a perfect description of how we want our guest experience our hotel and Zermatt. You highlight our position. Our hotel has one of the best views to the Matterhorn. As you mention, thanks to our private elevator... More 

Baltimore, Maryland, United States
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We (6 people) recently stayed at the Chalet Hotel Schonegg for week of skiing. We are all from the DC/Baltimore area (except one who happens to live in Germany) and have visited Zermatt eight (8) times for skiing and have stayed at several different hotels and have decided that the Schonegg is our favorite! First, we purchased the Swiss rail... More 

Was this review helpful? Yes 2
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear Rick A Thank you very much for your lovely review here on TripAdvisr. Since you are a Senior Contributor your great comment is even more valuable to us. Thank you for the compliments for our kitchen. We are very proud about the food we serve every evening! We always try to make as well something special for people with... More 

Toronto, Ontario
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Like most of the other reviews I can only say great things about the Schoenegg. I have stayed at this hotel since it opened in 1990 when the new hotel replaced the old Schoenegg and I have NEVER had anything but a first class experience. Since I have stayed there more than a dozen times I can certainly say it... More 

Was this review helpful? Yes 1
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear “Hugh-Stockhorn” Thank you very much for this lovely comment about our hotel. Thank you for pointing out the only bad review that we have on TripAdvisor. They have been really unlucky with their experience. Sometimes you try everything to make the people in your hotel happy. Sometimes it’s just not possible to satisfy them. Nevertheless are we very delighted,... More 

Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent a week here in early December, 2014 at Chalet Hotel Schoenegg and had a delightful stay. Most of the rooms look out to the Matterhorn for a wonderful view as does the breakfast room. We had a duplex suite which we shared with our college age daughter with an upstairs and downstairs which worked very well for us.... More 

Was this review helpful? Yes 1
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear „aclaire10“ Thank you very much for your lovely review on TripAdvisor! It is great, that you enjoyed your stay with us! The location of the Chalet Hotel Schönegg is undeniably good. On a calm plateau with a great view and as you mentioned with our private elevator and tunnel you reach all ski areas and the town immediately. No... More 

Montana
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 25, 2015

It's often difficult to discern the quality of a hotel through another person's described hotel experience. Nonetheless, I will unequivocally, and without reservation, say that our stay at the Chalet Hotel Schoenegg was too wonderful for words and will forever be a cherished memory of our trip to Zermatt. From the cheerful welcome at the front, desk, to the delicious... More 

Was this review helpful? Yes 1
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear „WorldtravelerMontana“ Such a great review from a Senior Contributor of TripAdvisor!! We feel very honoured to read all of your charming compliments! Thank you very much! Such comments makes us very happy and touch our emotions! Thank you…. The view is definitely the big advantage of the Chalet Hotel Schönegg comparing to all other hotels in Zermatt. The breath-taking... More 

Maui, Hawaii
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2015

Our visit to zermatt b d 1/22/15 To: info@schonegg.ch We thank you for our stay in your chalet, it was more than I even had dreamed, everyone working there deserves an award for exemplary service, the chalet is impeccable in every standard in my opinion, we love all of you very much and thank all for taking such very special... More 

Was this review helpful? Yes 2
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review

Dear “Skidog15” Thank you very much for the positives sentences you are writing to us! Thank you for giving awards to our staff! They feel very honoured for having “exceeded” your wishes!! Thank you for the compliments for our kitchen. We are very proud about the food we serve every evening! Regarding other review on TripAdvisor a lot of people... More 

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Additional Information about Chalet Hotel Schoenegg

Address: Riedweg 35, Zermatt CH-3920, Switzerland (Formerly Grand Hotel Schoenegg)
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Chalet Hotel Schoenegg 4.5*
Number of rooms: 45
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Also Known As:
Grand Hotel Zermatt
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Zermatt
#7 Luxury Hotel in Zermatt
#7 Business Hotel in Zermatt
#7 Spa Hotel in Zermatt
#8 Romantic Hotel in Zermatt
#15 Family Hotel in Zermatt

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