We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 116 Zermatt hotels

Hotel Alex

4.0 of 5 Hotel   |   Bodmenstrasse 12, Zermatt 3928, Switzerland
Hotel amenities
Hotel Alex
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save Saved
You added Hotel Alex to your Saves list
Ranked #40 of 116 Hotels in Zermatt
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
CoachLo Norristown, PA
Write a Review

167 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Norristown, PA
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Hotel Alex in Zermatt and it is a most charming hotel. It has carved wood everywhere, a good restaurant that serves an excellent breakfast and dinner, a beautiful pool and whirlpool and a sauna. It is right around the corner from the railroad station that brings you into Zermatt. It does not have a view of... More

Was this review helpful? Yes 1
Brattleboro, Vermont
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two nights at Hotel Alex. Our room was great. It was comfortable and close to everything. My husband loved their collection of rocks scattered throughout the property. We spent time on the terrace enjoying the sun and ambience which includes the Matterhorn peaking out over the rooftops. I would stay there again in a heartbeat.

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Once you have enter to Hotel Alex, you'll feel like you are on another Era. Beautiful Gems, Stones, Wood Carvings will greet you on their Lobby and Restaurant. Rooms are spacious and note that Alex offer Swimming pool (which is extraordinary to Zermatt Hotels) plus Squash and Tennis Court. Staffs were mostly Portuguese which are very friendly and helpful. Mr.... More

Was this review helpful? Yes 1
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in Alex during last winter, and we were very satisfied. Location: perfect, only few steps from railway station. And also only few steps from railway to Gornergrat... Restaurant: good food, we really enjoyed it! Staff: very very friendly. Lobby: very warm.... with perfect music. A big surprise. We really enjoyed after dinner.... Suggestion: book a room/suite with a... More

Was this review helpful? Yes
Sherwood Park, Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The view out the window of our room was beautiful. We even took pictures of our room and the bar area to show family and friends back home. Very unique and wonderful. Clean and well maintained. Zermatt is a must visit if you are in the area.

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2014

We love Zermatt and always stay at the Alex. A great hotel. The staff make your stay really special. The food is fantastic both for the evening meal and the breakfast buffet. Lovely swimming pool. Great decoration throughout. Convenient for both the main railway station and the Gornergrat station. Can't fault it.

Was this review helpful? Yes 2
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 1, 2014

A great hotel where the staff were friendly and competent. Very close to the Zermatt bahnhof. We had a wonderful view of the Matterhorn from our verandah. The best hotel swimming pool that I have seen. The decore of the hotel could be described as 'novel' with carved furniture and timberwork but very comfortable. Even the room keys are proper... More

Was this review helpful? Yes 3
Calgary, Canada
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 23, 2014

A great hotel located a stone's throw way from the train station. Although I did not have a room with a view, the room was spacious with a large bathroom and very strong wifi. The room had a nice rustic look to it and there were a few English TV stations to help one catch up on world events. I... More

Was this review helpful? Yes 2
South Florida, Florida
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 18, 2014

What a wonderful hotel. We had a suite that included a living area, large bedroom with a balcony overlooking the Alps and a large bathroom. All very comfortable and welcoming. Beautiful, rustic feel throughout. Lots of wood and carvings from master builders, I imagine. Great bar area inside and outside. I'd love to return someday. You won't be disappointed. I... More

Was this review helpful? Yes 1
High Wycombe, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2014

Our rooms had a spacious lounge, bedroom, bathroom and balcony with two TVs capable of receiving several BBC and 1 ITV channel, lots of wardrobe space and hangers. The whole Hotel is kept immaculate. The service is not only willing but warm and friendly. Evening meals were of haute cuisine standard and offered choice and variety throughout our stay. I... More

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Do you own or manage Hotel Alex?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Alex? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Alex

Address: Bodmenstrasse 12, Zermatt 3928, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Alex 4*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Escapio, TripOnline SA and Odigeo so you can book your Hotel Alex reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Alex Hotel Zermatt

75 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (71)
Hotel & grounds (9)
Room/suite (11)
View from room (2)
Dining (1)
Other (48)

Management photos: Courtesy of the property manager

All management photos (5)
Room/suite (1)
Dining (2)
Hotel & grounds (1)
Pool/beach area (1)
Hotels you might also like...
Check In Check Out
Price Your Stay