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All 116 Zermatt hotels

Hotel Alex

4.0 of 5 Hotel   |   Bodmenstrasse 12, Zermatt 3928, Switzerland
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Ranked #44 of 116 hotels in Zermatt
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Allwyn A Dubai, United Arab Emirates
  • Reviews (147)
  • Photos (61)
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147 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Dubai, United Arab Emirates
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Myself and my wife had been to Hotel Alex previously during our visit to Zermatt and the very first instance we had experienced it we feel in love with the place. No wonder why we planned our most important day at the hotel. I can actually details my experience in a few important quotes: 1. Their is a never say... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is something really special, the décor is a combination of quirky modern style with traditional Swiss. It really has to be seen to be understood, the photos definitely don't do it justice. There are some amazing facilities here as well, the spa is great, there is a full size indoor tennis court and squash court, and the wine... More

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BC Canada
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

We travelled with a tour booked into this hotel. We would not stay here again. Perhaps in winter the "charm" would hold more appeal but the lack of air conditioning and darkness of most to the public areas makes it quite uncomfortable and depressing. The beds were comfortable. Perhaps because meals were part of the tour the food was not... More

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Senior Contributor
39 reviews 39 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is wonderful! Each room is different with its own distinctive style. It's an adventure to explore all of the various alcoves and seating areas in the bar and throughout the hotel. Where else can you stay where the bar stools have a cow hide seat, wooden back shaped like Ibex horns and sheep or cow bells so that... More

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11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Such a fun place to stay! It's a Swiss Madonna Inn! Every room is different - spacious, comfortable and quiet. The bar/lounge areas are wonderful. Small intimate areas off the bar itself where the chairs around the bar each have a cow bell to ring for service as the barman covers both the the outdoor as well as the indoor... More

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Zurich, Switzerland
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Centrally located in the Village in a quiet area and fews meters from Main street, walking distance to major attractions, Train station and Gornergrat cogwheel train. Nice large room, all rooms having a different style and cozy with most of them a jacuzzi. Great Fitness area, indoor pool, saunas.

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Montreal, Quebec, Canada
Top Contributor
100 reviews 100 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This quirky hotel is well located right by the train station but does not have any noise from trains in the evening. It looks like a very large swiss wooden hotel. The reception allows you into a world of low ceilings adorned by many forms of carved wood, beams and stucco. Several large pieces of mineral weighing well in excess... More

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Thousand Oaks, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 17, 2014

Centrally located, charming, old world hotel in Zermatt. Large comfortable room with a jacuzzi. Walkable distance to the town and tram to the Matterhorn. Beautiful alpine views. Only ate breakfast here and it was a fine buffet. It was my favorite stop on my tour of Switzerland.

Was this review helpful? Yes 1
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 7, 2014

I am vegetarian, and I have notified the hotel quite some time in advance that I am vegetarian. And still they were not prepared - instead of a 5 course menu that I have paid for I got a dish with steamed vegetables. One plate! That is it. And the next day, after I complained, they served me a salad.... More

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Christina P, Inhaber at Hotel Alex, responded to this review

Dear Madam We are very sorry that you didn't get the vegetarian dishes in our restaurant. We will speak with our head waiter and his team to take better care of special requests. Please accept our sincere apologies. The wood you find all over in the Hotel is old larch and very difficult to get. The owner family bought old... More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2014

We ( 2 adults, 2 teenagers) stayed at The Alex this week for 4 nights for a short ski break. Our train arrived quite late but the charming Allesandro ( who is a longstanding member of the hotel team) was there to meet us and drive us in his electric buggy to the hotel ( all of a few hundred... More

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Additional Information about Hotel Alex

Address: Bodmenstrasse 12, Zermatt 3928, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Alex 4*
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Also Known As:
Alex Hotel Zermatt

61 photos of this hotel

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Hotel & grounds (9)
Room/suite (11)
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Dining (1)
Other (34)

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Hotel & grounds (1)
Pool/beach area (1)
Room/suite (1)
Dining (2)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style
#15 Spa Hotel in Zermatt #20 Ski-In / Ski-Out Hotel in Zermatt #27 Luxury Hotel in Zermatt #37 Romantic Hotel in Zermatt #37 Family Hotel in Zermatt
Hotel Class
Official Description (provided by the hotel)
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 
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