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All 118 Zermatt hotels

Hotel Alex

4.0 of 5 Hotel   |   Bodmenstrasse 12, Zermatt 3928, Switzerland
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Hotel Alex
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Ranked #31 of 118 hotels in Zermatt
Certificate of Excellence 2013
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132 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We ( 2 adults, 2 teenagers) stayed at The Alex this week for 4 nights for a short ski break. Our train arrived quite late but the charming Allesandro ( who is a longstanding member of the hotel team) was there to meet us and drive us in his electric buggy to the hotel ( all of a few hundred... More

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London, England, United Kingdom
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed a week at the Hotel Alex during a brilliant skiing trip in February. The service is first class and the ambience lovely. The spa and pool are wonderful and bar area is quirky but comfortable. It's location is great because it is so central and a very short walk to the train station and the Gornagratt. It is... More

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4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in February 2014 with friends. Very nice and interesting boutique hotel. Comfortable, spacious and with all possible comforts and amenities. The ensuite bathrooms are well maintained and the rooms are very well furnished. The cleaning service is perfect and so the all other service. The food is healthy, tasty and prepared using fresh raw material, cooked in an... More

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North Kingstown, Rhode Island
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 12, 2014

The Hotel Alex is one of those hotels that just feels right. I have been staying at this hotel for the past eight years (during all seasons) and every time I arrive, it feels like home. First, Alejandro meets us at the train station and coordinates our luggage (some arriving later via Fly Rail). Then we are greeted at the... More

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Disley, United Kingdom
2 reviews
5 of 5 stars Reviewed March 2, 2014

This is a hidden gem in the world of big impersonal hotels. Fantastic quality of accommodation together with a magnificent restaurant. We stayed over half term in February 2014 and the hotel was full but there was a multitude of staff and the service was excellent. You cannot beat the location right next to the Gornagratt mountain railway. From breakfast... More

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Bishops Stortford, United Kingdom
Top Contributor
72 reviews 72 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed February 26, 2014

Only went to the Alex [where I have previously stayed] for a drink with friends. The bar is an amazing room but the service is poor.... unless you are a resident well known to the bar staff. A row of bar-side seats made it almost impossible to be seen by the inattentive bar staff when trying to order. Eventually one... More

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London, United Kingdom
Top Contributor
71 reviews 71 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 8, 2014

Great location, service and food. The Swiss love it so its a good sign! Looking forward to future visits! Wonderful location and excellent base for skiing visits. Love to go back in the summer and walk in the area!

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Brussels, Belgium
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 8, 2014 via mobile

Spent Xmas and New Year at the Alex again, absolutely wonderful. The staff and owners are so friendly,it's just like coming home. Decor is very Swiss,cosy warm with lots of little seating areas. And the food is amazing, need to ski to keep the weight down. From Gustav, the barman,very important, to Alejandro, the concierge/ doorman/porter/maintenance man/ and quiet possibly... More

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 3, 2014

An eccentric over the top fabulous nook in zermatt. The bar and decor at the Alex are not to be missed. We only went for drinks on a recommendation as we were booked elsewhere but I will def go again next time. Love it!

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1 review
5 of 5 stars Reviewed January 2, 2014

Zermatt as a beautiful and charming village nestled in the alps. All travel within Zermatt is either being electric or horse drawn meaning there is not an ounce of smog in sight - a lovely change from my daily trips into London. I have been going to the Hotel Alex for countless years and recently took a short break to... More

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Additional Information about Hotel Alex

Also Known As:
Alex Hotel Zermatt
Address: Bodmenstrasse 12, Zermatt 3928, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Zermatt
#19 Luxury Hotel in Zermatt
#40 Romantic Hotel in Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Alex 4*
Official Description (provided by the hotel):
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 
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