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All 116 Zermatt hotels

Hotel Alex

4.0 of 5 Hotel   |   Bodmenstrasse 12, Zermatt 3928, Switzerland
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Hotel Alex
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Ranked #47 of 116 Hotels in Zermatt
Certificate of Excellence 2014
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159 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Canberra, Australia
4 reviews 4 reviews
2 of 5 stars Reviewed 3 days ago NEW

Stayed here for two nights. The hotel is unique with interesting decor and attention to detail in terms of the facilities. However, while about half of the staff were professional and helpful, the others ensured the experience was not a particularly pleasant one. The worst was the obnoxious morning front desk manager (possibly the owner?) who was utterly rude during... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

We love Zermatt and always stay at the Alex. A great hotel. The staff make your stay really special. The food is fantastic both for the evening meal and the breakfast buffet. Lovely swimming pool. Great decoration throughout. Convenient for both the main railway station and the Gornergrat station. Can't fault it.

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great hotel where the staff were friendly and competent. Very close to the Zermatt bahnhof. We had a wonderful view of the Matterhorn from our verandah. The best hotel swimming pool that I have seen. The decore of the hotel could be described as 'novel' with carved furniture and timberwork but very comfortable. Even the room keys are proper... More

Was this review helpful? Yes 1
Calgary, Canada
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A great hotel located a stone's throw way from the train station. Although I did not have a room with a view, the room was spacious with a large bathroom and very strong wifi. The room had a nice rustic look to it and there were a few English TV stations to help one catch up on world events. I... More

Was this review helpful? Yes 1
South Florida, Florida
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a wonderful hotel. We had a suite that included a living area, large bedroom with a balcony overlooking the Alps and a large bathroom. All very comfortable and welcoming. Beautiful, rustic feel throughout. Lots of wood and carvings from master builders, I imagine. Great bar area inside and outside. I'd love to return someday. You won't be disappointed. I... More

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High Wycombe, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2014

Our rooms had a spacious lounge, bedroom, bathroom and balcony with two TVs capable of receiving several BBC and 1 ITV channel, lots of wardrobe space and hangers. The whole Hotel is kept immaculate. The service is not only willing but warm and friendly. Evening meals were of haute cuisine standard and offered choice and variety throughout our stay. I... More

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Dayton, Ohio
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 8, 2014

This was the most eclectic, quirky, beautiful hotel we have ever stayed in….and we travel extensively! Our room was spectacular. We had a separate sitting room with balcony, another room with a table and chairs and unusual leaded glass piece, TWO bathrooms, jacuzzi, king bed, lots of closet space, beautiful decor and paintings on the ceiling…it was gorgeous. The hotel... More

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Dubai, United Arab Emirates
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2014

Myself and my wife had been to Hotel Alex previously during our visit to Zermatt and the very first instance we had experienced it we feel in love with the place. No wonder why we planned our most important day at the hotel. I can actually details my experience in a few important quotes: 1. Their is a never say... More

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

This hotel is something really special, the décor is a combination of quirky modern style with traditional Swiss. It really has to be seen to be understood, the photos definitely don't do it justice. There are some amazing facilities here as well, the spa is great, there is a full size indoor tennis court and squash court, and the wine... More

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BC Canada
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2014

We travelled with a tour booked into this hotel. We would not stay here again. Perhaps in winter the "charm" would hold more appeal but the lack of air conditioning and darkness of most to the public areas makes it quite uncomfortable and depressing. The beds were comfortable. Perhaps because meals were part of the tour the food was not... More

Was this review helpful? Yes 1
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Additional Information about Hotel Alex

Address: Bodmenstrasse 12, Zermatt 3928, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Alex 4*
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Also Known As:
Alex Hotel Zermatt

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