We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Alex

#34 of 115 Hotels in Zermatt
Certificate of Excellence
Bodmenstrasse 12, Zermatt 3928, Switzerland
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Alex
Professional photos View all
Browse nearby
Hotel Alex
Add Photo Write a Review

219 Reviews from our TripAdvisor Community

Traveler rating
    152
    46
    11
    6
    4
See reviews for
51
75
14
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (219)
  • Mar-May only
    (53)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (69)
All months
London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Charming, unique,mazy property with excellent facilities. Whilst on a ski holiday with my family some of us got sick and the hotel looked after us all very well. The staff are helpful, friendly, unobtrusive, genuinely solicitous. A very good hotel for a week's skiing in this lovely spot.

Was this review helpful? Yes
rhode island
Top Contributor
114 reviews 114 reviews
38 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at the Alex many times and I am never disappointed. Spacious clean rooms, excellent food and wonderful bar. It is a home away from home and enjoys a great location. I'll be back next winter!

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed April 23, 2015 via mobile

Very satisfied with the friendly reception, 5 star restaurant/bar, ski area and support, completed spa with many different activity , comfortable accommodation and shared arias with minimalist decorations. Thank you very much for one more ski vacation at Alex. See you next year!

Was this review helpful? Yes
Cambridgeshire, United Kingdom
1 review
2 of 5 stars Reviewed April 20, 2015

My experience is only of the bar meal selection and flexibility of the staff, and has no bearing on the rest of the hotel. I was with a group of friends, we were to have lunch and duly looked at the menu. As the only vegetarian, I was disappointed to see only chips with truffle oil and parmesan on offer.... More 

Was this review helpful? Yes
Little Cayman
Top Contributor
54 reviews 54 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 19, 2015

I love this hotel,. I have stayed here many times over the last 15 years. There has been a change of management since I was last there but ambience is as good as ever. Food not quite as good as before and wine list has got very expensive.

Was this review helpful? Yes
Blue Mountains, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 17, 2015

This is a wonderful hotel with a fantastic pool and spa. The rooms are well appointed and the decor is definitely unique. The restaurant serves delicious food included in the price of the room. The bar is one the best around. The service is excellent. Highly recommend the Hotel Alex!!

Was this review helpful? Yes
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2015

Just got back after a pretty miserable week in Zermatt (weather wise). Could not have asked for a better hotel, we go on a yearly basis and will return next year. Squash courts, tennis courts and spa were all fantastic. The whole family LOVED Cristian who was always there at dinner and breakfast to help with whatever we wanted. Could... More 

Was this review helpful? Yes
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 21, 2015

Spend a week skiing, staying at this family run hotel. We very much enjoyed the unique, quirky and individual style of this hotel. Superb location, close to both train stations. Breakfast was great and Dinner was excellent, the family made you feel really welcome, it is a home away from home.

Was this review helpful? Yes
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed March 19, 2015

Loved everything about the hotel, just as you would expect a Swiss chalet. Great bar, friendly staff, excellent food, good internet connection, always helpful reception. So worth a stay. Plus of-course the excellent ski options all around Zermatt.

Was this review helpful? Yes
Petworth, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2015

A fantastic hotel! Warm and cosy and welcoming. Friendly, courteous staff who went out of their way to help us...from the taxi driver who took us to and from station, to reception staff and staff in restaurant and bar. Comfortable and clean room. Excellent food. Good swimming pool. Great situation just set back from town centre and easy walk to... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

96 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (86)
Viewed
Dining (7)
Viewed
View from room (8)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (20)
Viewed
Room/suite (16)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Pool/beach area (1)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (2)
Viewed
Dining (2)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay