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Schlosshotel

4.0 of 5 Bahnhofplatz 18, Zermatt CH-3920, Switzerland (Formerly Alex Schlosshotel )
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Schlosshotel
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Schlosshotel
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330 reviews from our community

Traveler rating
    250
    69
    6
    3
    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

Choice of breakfast was limited. Orange and other fresh juices were missing and one had to pay for fresh orange juice. Good baken and other breakfast variety which is available in other hotel of this type is needed. In addition the staff at breakfast could be more helping and have a smile on their face and not to feel the... More 

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Calgary
Contributor
19 reviews 19 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Schlosshotel in Zermatt for 5 nights in February. The room was lovely with a heated floor in the modern bathroom. The hotel location is excellent. Very near the Zermatt Train Station and very close to the Gornergrat Train. Very convenient when carrying a lot of ski gear and luggage. The breakfast was excellent with made to order... More 

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Riyadh, Saudi Arabia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I will summerize all the advantages of this hotel in several points: - Staff are very friendly and helpful especially the front desk. - a walking distance from the train station and the main street in Zermatt. - The rooms are very well organized and cleaned. - The wellness center including the massage therapy is very excellent. - Plenty of... More 

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Alex Jr P, Inhaber at Schlosshotel, responded to this review

Dear Abdulrahman A Thank you very much for the “5 point rating” here on TripAdvisor. It is a pleasure to read that you were happy with the staff, rooms, SPA as well as the location of the hotel. Unfortunately we are not really able to change the roof height in some of the rooms. We know that this is a... More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got everything we hoped it to be. The hotel is centrally located, and everything walking distance from hotel. We had a lovely room with a balcony over looking open space, which was white with snow, lovely. The room was luxuriously set up, bed linen, bathroom amenities were superb. Breakfast was hearty with a good spread. The lovely fireplace in... More 

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Alex Jr P, Inhaber at Schlosshotel, responded to this review

Dear sandhum A huge thank you for your nice review on TripAdvisor. It is a pleasure to hear that you had a nice stay in the Schlosshotel. The fireplace is really perfect for a cold winter evening. You are right there is nothing better in the winter than a warm fireplace to warm you up after a day out in... More 

Newcastle, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Last minute trip for 4 days of skiing, SchlossHotel staff were great, nice and quiet, exceptionally clean. Could not fault at all, very relaxing, great selection at breakfast, so close to centre of Zermatt but very very quiet.

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Alex Jr P, Inhaber at Schlosshotel, responded to this review

Dear rachelC58 We would like to thank you for your kind review here on TripAdvisor. It looks like you had a nice mini ski holiday. Maybe you will visit us again a little longer to enjoy the slopes here in Zermatt. It would be a pleasure to welcoming you again. Best regards Alex Perren jr. More 

Brisbane, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family of 4 recently stayed at this hotel for 2 nights as part of a trip through Europe. We had originally requested interconnecting rooms with a Matterhorn view. On arrival after a 10 hour day of travelling on numerous trains, we were delighted to be given a surprise on check in and had been upgraded to a 2 bedroom... More 

Was this review helpful? Yes 1
Alex Jr P, Inhaber at Schlosshotel, responded to this review

Dear Shazzaf F Thank you very much for the really kind review on TripAdvisor. We are delighted to hear that you could enjoy your stay at the Schlosshotel. Sometimes we have the possibility to give free upgrades. It is a pleasure to hear that you appreciated the upgrade. The breakfast is the most important meal in the winter before you... More 

San Francisco
Top Contributor
100 reviews 100 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I looked at a lot of hotels before settling on Schlosshotel for our stay in January, and I couldn't be more pleased I did. The hotel is perfect in every way. The rooms are beautiful; beds, linens, towels, etc. are all first class. Our room was in the tower with a personal deck looking out at Matterhorn. The hotel lobby... More 

Was this review helpful? Yes 1
Alex Jr P, Inhaber at Schlosshotel, responded to this review

Dear Plumesie We like to thank you for the kind review on TripAdvisor. It is such a pleasure to read your review, so we know that we are on the right way with our philosophy. We are delighted to hear that you appreciate our service and that you had a good stay with us. We always try to do our... More 

Cairo, Egypt
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We were on our honeymoon and we were lucky to find a room at Schloss hotel. Our travel agent was dumb enough to forget to tell the hotel that it was our honeymoon but as soon as we reached the reception they instantly gave us a room upgrade as a honeymoon complement.the staff members are very friendly, rooms are very... More 

Was this review helpful? Yes 1
Alex Jr P, Inhaber at Schlosshotel, responded to this review

Dear Salem_Sakr We like to thank for the nice review here and are glad that you could enjoy your honeymoon in Zermatt. We hope that you will keep your honeymoon and the Schlosshotel in good memories. Normally if someone is on honeymoon and we have the availability and are not fully booked, we are happy to make an upgrade. Maybe... More 

Beirut
1 review
5 of 5 stars Reviewed January 25, 2015

Perfect location, perfect staff, perfect breakfast, very clean. No negative reviews at all. The WiFi was superb. The best part was the manager Alex Jr. who helped with the ski maps and told us where to go. If I had to go back to Zermatt I would definitely stay at the Schlosshotel, no doubts.

Was this review helpful? Yes
Alex Jr P, Inhaber at Schlosshotel, responded to this review

Dear omaralghaly We would like to thank you for the wonderful review. Sounds like you had a perfect stay with us. Maybe we have the pleasure to welcoming you another time again. Best regards Alex Perren jr. More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed January 25, 2015

First Class Hotel! We originally booked for a week at the Schlosshotel, loved the place so much extended our stay and did not regret it. Staff were extremely accommodating and Alex is always around to help and have a chat. Rooms were huge and freshly renovated with all the creature comforts. Walking distance to train station and all the restaurants... More 

Was this review helpful? Yes
Alex Jr P, Inhaber at Schlosshotel, responded to this review

Dear Huw333333 There is nothing more to say than: Thank you very much for the really nice review here on TripAdvisor. It is a pleasure to read that you had a wonderful stay with us and we would love to welcome you again in Zermatt. Best regards More 

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Additional Information about Schlosshotel

Address: Bahnhofplatz 18, Zermatt CH-3920, Switzerland (Formerly Alex Schlosshotel )
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Schlosshotel 4*
Number of rooms: 48
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Also Known As:
Schlosshotel Tenne Zermatt
Schlosshotel Tenne Hotel Zermatt
Hotel Style:
#6 Family Hotel in Zermatt
#11 Ski-In / Ski-Out Hotel in Zermatt
#13 Spa Hotel in Zermatt
#15 Luxury Hotel in Zermatt
#38 Romantic Hotel in Zermatt

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