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4.0 of 5 Bahnhofplatz 18, Zermatt CH-3920, Switzerland (Formerly Alex Schlosshotel )
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313 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Perfect location, perfect staff, perfect breakfast, very clean. No negative reviews at all. The WiFi was superb. The best part was the manager Alex Jr. who helped with the ski maps and told us where to go. If I had to go back to Zermatt I would definitely stay at the Schlosshotel, no doubts.

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Brisbane, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

First Class Hotel! We originally booked for a week at the Schlosshotel, loved the place so much extended our stay and did not regret it. Staff were extremely accommodating and Alex is always around to help and have a chat. Rooms were huge and freshly renovated with all the creature comforts. Walking distance to train station and all the restaurants... More 

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Celbridge, Ireland
18 reviews 18 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked a room here as a birthday present, due to illness we couldnt travel, i cancelled the room and i made sure they knew i would cancel a week in advance, they never pointed out to me i would still get charged full amount, i even asked them if i could change my date, they just didnt care at... More 

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Moscow, Russia
2 reviews
5 of 5 stars Reviewed 1 week ago

Top location ! Top product ! Great manager Alex jr ! Very Fashion Hotel. Very close to the Gornergrad train station, centre, sport Arena, restaurants and many more...! The room are very ! quality and spacious. And the bed is a very best , very comfortable! Breakfast was perfect. And the hotel stuff, every kind of momment care of you.... More 

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Belfast, United Kingdom
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Step out of the Schloss and you only have a short walk to all the major ski lift infrastructure, and very easy access to all the village has to offer. As a very upmarket B & B, the service you get from the staff is faultless, and if you speak to Alex, the owner, you will benefit from his personal... More 

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Melbourne, Australia
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

Whilst this hotel is in a great location there is no service offered. The front desk staff were not friendly or helpful & always lacked a warm smile. The first room offered was basically behind the front reception desk & they called this a "great" room. After advising this was not acceptable we were then offered a another room this... More 

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

On my fourth visit to Zermatt, I decided to try somewhere different, and chose the Schlosshotel based on reading great reviews. The staff were fantastic from the moment we walked in. They were very knowledgeable about the area, things to do and places to eat. The breakfast was great, with buffet and freshly cooked options. We had a room on... More 

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Zurich, Switzerland
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a modern hotel very close to the train station and also the station to Gornegrat. The rooms are new and modern, the bathroom spacious and I think this hotel is a good value for money. The bed is super comfortable, good quality and I like the interior design too. The spa are is very clean with an indoor... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Coming from Greece, meeting greek staff at the reception was unexpected and pleasant. The breakfast started earlier just due to our tight schedule. The train that goes up to riffelalp is right next to the hotel and the sbb is a few meters away ( about 50m). If the room is not ready for check in yet you can have... More 

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Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has everything that you need. A great breakfast with a vast a selection from bacon to muffins, you can't go wrong. Their service is absolutely the best they give you a great exclusive feeling and have the best recommendations for restaurants and places to see. The lobby and lounge area give a warm intimate feel, where one can... More 

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Additional Information about Schlosshotel

Address: Bahnhofplatz 18, Zermatt CH-3920, Switzerland (Formerly Alex Schlosshotel )
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Schlosshotel 4*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Priceline, Despegar.com and Odigeo so you can book your Schlosshotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Schlosshotel Tenne Zermatt
Schlosshotel Tenne Hotel Zermatt
Hotel Style:
#2 Family Hotel in Zermatt
#11 Ski-In / Ski-Out Hotel in Zermatt
#13 Spa Hotel in Zermatt
#17 Luxury Hotel in Zermatt
#42 Romantic Hotel in Zermatt

156 photos of this hotel

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Room/suite (38)
Bathroom (11)
Dining (14)
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Hotel & grounds (27)
Pool/beach area (6)
Other (13)

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Room/suite (9)
Hotel & grounds (4)
Bathroom (1)
Pool/beach area (4)
Dining (1)
Other (2)
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