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Schlosshotel

Travelers' Choice award winner
Bahnhofplatz 18, Zermatt CH-3920, Switzerland (Formerly Alex Schlosshotel )
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Schlosshotel
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Schlosshotel
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396 reviews from our community

Traveler rating
    299
    86
    6
    3
    2
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104
156
32
14
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Cupar, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

A nice hotel with excellent service by the desk staff. They were happy to provide sample menus for several restaurants and make bookings for us There is no dining room in the hotel). We had a good breakfast in the Swiss style breakfast room. It could be improved by having an egg service - only hard boiled eggs and liquid... More 

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Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Fabulous hotel that is close to the train station but still very quiet and very Swiss. Lovely staff that are customer focussed. Nice mix of old Swiss and modern. Great location for zermatt visiting and seeing th Matterhorn.

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Really enjoyed our stay at this hotel. Great location and the staff were friendly and helpful. Breakfast was also very good. I would stay here again. Facilities were also excellent and the hotel had a warm, friendly feel. My only complaint really was no bar fridge / mini bar in the room

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Longview, Washington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

The location was excellent and although it is very close to the train station, once there, you would never know it. Within walking distance to everything. The staff was very helpful and the décor was outstanding, both beautiful and comfortable with attention to detail. We did find time to use the pool and steam room and enjoyed it very much.... More 

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Bengaluru (Bangalore), India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Schlosshotel Zermatt for 4 nights in early May, in a suite that felt like home with separate kitchen, dining, living and bedroom. The hotel is central in terms of walking-distance proximity to the train stations, tourism office, and Main Street (down which we enjoyed many walks choosing places to dine at). It is also tucked away... More 

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Tacoma, Washington
Top Contributor
144 reviews 144 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Very pleased with this property. Minutes from then train station. When we arrived, the room that they had for us was not what we asked for or expected. The reception staff immediately changed the room without argument or a second request. Very responsive. The room with deck looking at the Matterhorn was spectacular. What a view. Don't miss out on... More 

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Mississauga, Canada.
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel one of a few hotels open. Most large hotels were closed from May 25th to June 12th.We were pnrovided with an upgrade to a large one bedroom suit wth Kitchen.the suit could connected to another bedroom for a family use. Hotel clean and staff vert friendly. Good location at the base of Zermatt's Main Street and close to... More 

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Schloss was a great choice and I wish we had been there for more than one night. The facilities were very good (bar a lukewarm swimming pool).and the location (nearby to the Gornergrat and main station) was excellent. The staff were very friendly, helpful and overall a great place to stay. We also booked a massage the night we... More 

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Mumbai (Bombay), India
2 reviews
4 of 5 stars Reviewed 3 weeks ago

It is a great place to stay - close to the railway station, gotthard bahn, main shopping area. Rooms are great too. The only bummer with it is that it is bed and breakfast only. No restaurant or room service whatsoever. So if you are staying here with your family, you have to ensure that you carry adequate food or... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is very close to the train station, it is especially great if you have booked the glacier express train. The facilities are great when the weather is bad, staffs are very helpful and they help you out with all of your needs. The whole hotel is decorated in very comfortable style that make you feel like home.

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