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Schlosshotel

Travelers' Choice award winner
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Bahnhofplatz 18, Zermatt CH-3920, Switzerland (Formerly Alex Schlosshotel )
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1 room 1 adult
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Schlosshotel
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568 Reviews from our TripAdvisor Community

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Lausanne, Switzerland
1 review
5 of 5 stars Reviewed yesterday NEW

The rooms are spacious and furnished according to the exquisite taste of Pamela and Alex Perren. The hotel has only been open for 3 years after Alex Perren took over the property and did a thorough renovation. It is an easy walk from the train station but the hotel will pick you up at no charge in their personalised electric... More 

Helpful?
Thank PatrickDeane
Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

It's a fabulous boutique hotel,ultra modern rooms,great bathrooms, Super reception area and a modern bar.The Spa and pool area are ultra modern and the ski room has individual cupboards for all ski equipment.Having the Gornegrat train next door gets you unto the mountain in 30 minutes and allows you access to Sunnegga area which has all the excellent mountain restaurants.

Helpful?
Thank Anthony D
Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel is appointed to a very high standard. The bedrooms and public rooms are first class. I could not praise the place highly enough. It is situated right beside the railway station, also the Cornergrat departure point to the mountain. The staff are lovely especially the reception staff who could not do enough to assist. Leaving aside the sun... More 

Helpful?
Thank bernard t
thessaloniki
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is at a very convenient location, very close to the bus and train stations. The staff is very well trained and extremely friendly. The breakfast is excellent, having a very homely atmoshpere. The rooms are simple, yet very stylish and pleasent, with a fantastic bathroom. I found the bed matress too soft for my liking, but that is... More 

Helpful?
Thank vassos
Locarno, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Fantastic weather, good snow conditions. The hotel is well equipped, with a small but functional spa and a very pleasant swimming pool. Rooms are wide and confortable, breakfast is complete with everything you can wish.

Helpful?
Thank Marco188094
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Mr. Marco 188094 Thank you very much for your nice review. We are glad, that you enjoyed your stay with us and hope you had a good journey back home. It would be a pleasure to welcoming you again with us and we wish you all the Best. More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I recently visited with two friends for a ski trip. We are from the US. Let me say, I love this hotel ! First of all, the hotel is small, quaint and beautiful. Its clean with a lot of character. Our room was large. Theres a nice seating area and a balcony for fresh air. The bathroom is clean and... More 

Helpful?
Thank Brandon P
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Mr. Brandon P Thank you very much for your kind review. We are delighted that you enjoyed your stay with us and can only express compliments to the Schlosshotel. We are always glad, when we were able to make our guests as happy as you. Sunny greetings from all our staff and we hope to see you soon again... More 

Santorini, Greece
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited this hotel on December 7th and stayed just for one night. The hotel is very close to the train station. They offered to send a person to help us with our luggages but there was no need. It was so easy to get there. We had a very warm and friendly welcome and the lady at the reception... More 

Helpful?
1 Thank Katerina B
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Katerina B We are very pleased that you liked our little surprise for your honeymoon and hope you could enjoy your entire trip. It would be a great pleasure to welcome you with us again and we wish you both all the best for the future. Your Schlosshotel-Team More 

Lier, Belgium
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Прекрасное место для отличного семейного отдыха! Чистота везде. Очень дружелюбный персонал. Если Вам что-нибудь нужно, Вы это получите в лучшем виде! Комнаты на любой вкус. Очень все уютно и продуманно! Прекрасный завтрак- все свежее и вкусное! В отеле Вам предложат список ресторанов для ужина на любой вкус! Мы,набалованные гурманы, были очень приятно поражены! Отдельное слово о бассейне. Вода не холодная!... More 

Helpful?
Thank Vershinina
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Vershinina Thank you so much for your wonderful review and we hope you are all well arriving home. We all where very pleased to read your positive words about our staff, the room and it's cleanliness, the breakfast and the Wellness area. Our front staff is always strives to help our guests with restaurant recommendations and other concerns, thank... More 

Geneva, Switzerland
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We went to Zermatt for my birthday, and book a great suit, it was clean, very spacious (duplex) and we had the view on the mountains. Even thought the train station is very close you don't hear a thing. I received many flowers, and they were all delivered to my room, in vases. When leaving the staff were very kind... More 

Helpful?
Thank Leo S
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Leo S Thank you very much for your kind hotel rating. We are glad, that you liked the Suite and the view to the mountains as well as the central location of the Schlosshotel. Certainly we like to help in all aspects and we are pleased when our guests are happy. We wish you all the Best and hope... More 

Cape Town
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 29, 2015

Zermatt is a wonderful and magical place over Xmas and we had a fantastic time. The hotel us lovely as well and so were the staff (especially the Italian receptionist). We had a great view of the Matterhorn and it is within walking distance of all the main spots (but then I guess everything is within walking distance). We can... More 

Helpful?
Thank monkeyCapeTown
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear monkeyCapeTown We are glad, that you loved the magical atmosphere of Zermatt's Christmas time here at the Schlosshotel and also our staff, the view to the Matterhorn and also the central situation of the hotel. It would be a pleasure to welcoming you again with us and we wish you all the Best. More 

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