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Schlosshotel

Travelers' Choice award winner
Bahnhofplatz 18, Zermatt CH-3920, Switzerland (Formerly Alex Schlosshotel )
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Schlosshotel
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456 Reviews from our TripAdvisor Community

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Traveler rating
    342
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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    (456)
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    (120)
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    (59)
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Orange County, California
Level Contributor
4 reviews
2 of 5 stars Reviewed 4 days ago NEW

We were there in May, 2015. The couple that runs the hotel was unfriendly from start to finish. After we arrived, we went to the desk to get a recommendation for dinner and were told to go walk around town first and come back later! Then on the last night we received a rude call from the wife to come... More 

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Mumbai (Bombay), India
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel has the perfect location, right beside the train stations, near the city centre and yet in a quiet place. The hotel room was decorated in a cozy chalet chic style. The details to small elements of decor was so personable. Breakfast spread was great. The pool and spa are excellent and romantic. The hotel staff was extremely polite... More 

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London, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

A smart well equipped modern hotel. Great pool, spa and fitness centre. Rooms modern, quiet, large. Excellent location. Concierge staff all very helpful. Superfast free wifi. Unusual in that it is very modern, but also chic and stylish, and not too pricey. Overall, a welcome addition to Zermatt.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Location was great, very close to Zermatt train station, although a little bit tricky to find its little path leading to the hotel. Receptionists are nice, with great details introducing the room and surroundings. Room was superb, a wonderful bedroom with good decor and a large bathroom. Breakfast was excellent, so hard to find a hotel with breakfast that includes... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Fantastic stay! We reserved a Matterhorn view and we were so fortunate to receive the ONLY room on the 4th floor with a spectacular balcony and view. There is a small staircase that you must go up after taking elevator to the 3rd floor. Not a problem for us,even with full size luggage. The proximity to the train station is... More 

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Aldbury, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved the location just outside the crazy centre if Zermatt but steps from the high street and stations. Our room had the most wonderful little balcony with views to the Matterhorn from it (and the bed!). Breakfast was good. There's no evening restaurant but there are plenty of local restaurants just minutes away. Cosy bed, lovely rooms and great staff.

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Dubai, United Arab Emirates
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful location right next to the station, great views of the Matterhorn, the breakfast was great, though no dinner was served, it actually worked out so that we walked around the village to discover places to eat.

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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

From the proximity to the station to the warm welcome, helpful advice, spotless and comfortable accommodation and delicious breakfast, I can only say that the Schlosshotel is a gem in central Zermatt and highly recommended.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed there for two days in July 2015. I will rate this hotel as one of the best hotel in Zermatt. Very near to hotel & Main Street, superb facilities and excellent guest treatment. Beautiful view specially from pent house rooms. Quality of breakfast excellent. Very highly recommended.

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Sydney
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved this little hotel. Firstly, it's very convenient located right near the main train station, so you'll only walk 100m or so with your bags (and that's important in Zermatt, as it's totally car-free!). It's located off the main drag and very quiet. There's not much of a view (we could just see the mountain rail way station) but that... More 

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