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4.0 of 5 Hotel   |   Bahnhofstrasse 28, Zermatt 3920, Switzerland
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Pollux
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89%
Ranked #50 of 118 hotels in Zermatt
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
TinoA Lebanon
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84 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Lebanon
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stay at the pollux having stayed here previously in 2012. We stayed during the last week of March and took advantage of their ski advantage package which includes room, ski rental and ski pass. Upon arrival, we were happy to see our ski passes were ready at the reception and within 30 minutes we had picked... More

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Geneva, Geneve, Switzerland
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 6, 2014

We stayed here for a week of skiing and really enjoyed the hotel. The staff was extremely helpful, friendly and knowledgeable. The hotel is located on the main street 3 or 4 minutes from the train station, making it very convenient for arrival and departure as well as being in the middle all Zermatt has to offer. It is a... More

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Hans T, Inhaber at Pollux, responded to this review

Dear Sir, Thanks a lot for your feedback. We are really happy that you enjoyed your stay. We will inform our employees about you feedback, so that they know that their work is appreciated. We hope you had a good journey back home and wish you and your family all the best Regards Family Taugwalder More

Pittsburgh
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 27, 2014

If you want a real treat while visiting Zermatt, Switzerland, you must stay at the Pollux! The outside of the hotel has window boxes on the balcony of all the rooms, which is so BEAUTIFUL! We were there in July and the flowers were in full-bloom, what a treat! The hotel is a bit rustic in the quaint kind of... More

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Hans T, Inhaber at Pollux, responded to this review

Dear Joan, We are happy that you enjoyed your stay with us. We are now in the middle of the winter season with a lot of snow (we never had that much snow since a long time). But we also like the summer and enjoy it very much when our flower are so beautiful. We hope to welcome you sometimes... More

Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2014

We visited over valentine's day weekend with another couple and we were greatly surprised as to how conveniently located and well established Pollux was for us. We were able to walk to the hotel from the train, the hotel to the slopes, restaurants, pubs, etc. Needless to say, the location was perfect for our first trip to the Alps! The... More

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Hans T, Inhaber at Pollux, responded to this review

Dear, We are very happy that you enjoyed your stay with us in Zermatt. We hope you had a good journey back home and that everything is fine at home. We would be happy to welcome you again some day. We wish you all the best. Regards and greetings from a snowy Zermatt Family Taugwalder Hotel Pollux More

Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2014

Arriving infront of the hotel I was scared that it would be one of the old-fashioned Suisse hotels with a 70's deco. So wrong! All rooms (and ours) are completely renovated with an Alpin/modern style, nice wardrobes, a small living-room space and a comfy bed. The highlight was that above our bed we had windows so we could see the... More

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Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 24, 2014

My mother and I stayed here for several nights, after taking the Glacier Express, even though we are not skiiers. We loved the quaint ambiance and comfortable room that we shared. I liked the hard-wood floor and the modern decor in the room. The bathroom was a bit small, but really was no problem, especially when you consider that you... More

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Portland, Oregon, USA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 11, 2014

I stayed at the Pollux from Dec 18th to Dec 29th, 2013. My stay was excellent and I recommend it. The hotel is very centrally located. My room and the entire hotel is comfortable. I found the staff to be very professional and helpful. I enjoyed the breakfast very much and looked forward to it every day. In case you... More

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Nissaki, Greece
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 31, 2013

We have just spent a memorable Christmas week in this very special family run hotel right in the centre of Town. I was very lucky to secure a room at this time of year and it was extremely comfortable. The staff are very friendly and we ate most nights in The Stubli which served a good varied and delicious menu... More

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1 review
5 of 5 stars Reviewed December 23, 2013

From Frankfurt to Paris than to Geneva than to zermatt....out of all this cities and towns , zermatt is the "best" town.when it comes to hotel service,point it to hotel Pollux-friendliest staff, top class breakfast,kids friendly play area and best service. When you get service like this you feel you hav everything under one umberalla. A big thank u to... More

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Bromley, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2013

We thoroughly enjoyed the food and the service but it is a bit expensive like everything else in Zermatt. We did not stay in the hotel and are unable to comment on the quality of that since we only dined in the restaurant.

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Additional Information about Pollux

Also Known As:
Pollux Hotel
Pollux Hotel Zermatt
Address: Bahnhofstrasse 28, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#29 Luxury Hotel in Zermatt
#40 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pollux 4*
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