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4.0 of 5 Hotel   |   Bahnhofstrasse 28, Zermatt 3920, Switzerland
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90%
Ranked #54 of 116 hotels in Zermatt
A recent review
5 of 5 stars reviewed 1 week ago
bods123 New Vernon, New Jersey
  • Reviews (92)
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92 people have reviewed this hotel

Traveler rating
    44
    39
    5
    3
    1
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20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
New Vernon, New Jersey
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Location was great. Easy to walk from the front door of the hotel up the hill to get pretty much where every need be. Outdoor bar was nice to utilize in the evening. Service was very slow. Waitress was friendly, but slow. Dinner at the hotel was plentiful and the service at dinner was good. Food variety was good as... More

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Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here as part of our Globus Tour. Great location and very cozy hotel. We had a room that had lots of windows! Extremely clean and comfortable. The hotel keys are unique and it has been so long since I have used a key in a door that I failed to lock our room upon departing or at night,... More

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Senior Contributor
31 reviews 31 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Part of our Globus tour. Hotel Pollux was a clean, neat, and friendly. Rooms and beds comfortable. Bathroom of good size. Although bathtub was a little dangerous if having a shower as it was difficult to step into and the base narrow. The bar area was very cosy with a nice fireplace. Happy to recommend.

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Ticehurst, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2014

Have stayed at this hotel several times now (including twice last winter), and will be staying many times more - it's friendly, clean, the rooms and facilities are great and the staff can't do enough to help. The bar is great and the restaurant is fine.

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Abu Dhabi, United Arab Emirates
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2014

One of the best hotels in Switzerland. We booked a family suite situated on the top floor, and the suite had two bedrooms and a cozy balcony . The best part of the room was the four large skylights that gave an amazing view of the Matterhorn. The bathrooms also had two skylights, and was perfectly clean. The room's interior... More

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2014

Friendly staff and warm atmosphere. Shouldn't miss this hotel if you are going to Zermatt! We got there in summer and had a room with sunroof with a view of golden Matterhorn in the morning. Not so far from the bahnhof (Since Zermatt is car free, the distance from the train station should have been considered).

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Lebanon
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 13, 2014

This was our second stay at the pollux having stayed here previously in 2012. We stayed during the last week of March and took advantage of their ski advantage package which includes room, ski rental and ski pass. Upon arrival, we were happy to see our ski passes were ready at the reception and within 30 minutes we had picked... More

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Geneva, Geneve, Switzerland
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed March 6, 2014

We stayed here for a week of skiing and really enjoyed the hotel. The staff was extremely helpful, friendly and knowledgeable. The hotel is located on the main street 3 or 4 minutes from the train station, making it very convenient for arrival and departure as well as being in the middle all Zermatt has to offer. It is a... More

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Hans T, Inhaber at Pollux, responded to this review

Dear Sir, Thanks a lot for your feedback. We are really happy that you enjoyed your stay. We will inform our employees about you feedback, so that they know that their work is appreciated. We hope you had a good journey back home and wish you and your family all the best Regards Family Taugwalder More

Pittsburgh
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 27, 2014

If you want a real treat while visiting Zermatt, Switzerland, you must stay at the Pollux! The outside of the hotel has window boxes on the balcony of all the rooms, which is so BEAUTIFUL! We were there in July and the flowers were in full-bloom, what a treat! The hotel is a bit rustic in the quaint kind of... More

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Hans T, Inhaber at Pollux, responded to this review

Dear Joan, We are happy that you enjoyed your stay with us. We are now in the middle of the winter season with a lot of snow (we never had that much snow since a long time). But we also like the summer and enjoy it very much when our flower are so beautiful. We hope to welcome you sometimes... More

Baltimore, Maryland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 22, 2014

We visited over valentine's day weekend with another couple and we were greatly surprised as to how conveniently located and well established Pollux was for us. We were able to walk to the hotel from the train, the hotel to the slopes, restaurants, pubs, etc. Needless to say, the location was perfect for our first trip to the Alps! The... More

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Hans T, Inhaber at Pollux, responded to this review

Dear, We are very happy that you enjoyed your stay with us in Zermatt. We hope you had a good journey back home and that everything is fine at home. We would be happy to welcome you again some day. We wish you all the best. Regards and greetings from a snowy Zermatt Family Taugwalder Hotel Pollux More

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Additional Information about Pollux

Address: Bahnhofstrasse 28, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pollux 4*
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Also Known As:
Pollux Hotel Zermatt

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style
#32 Luxury Hotel in Zermatt #42 Family Hotel in Zermatt #56 Romantic Hotel in Zermatt
Hotel Class
Number of rooms
35

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