We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pollux

Hotel website
Bahnhofstrasse 28, Zermatt 3920, Switzerland
Special Offer
Package Deal
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Pollux
Professional photos View all
Browse nearby
Pollux
Write a Review

105 reviews from our community

Traveler rating
    53
    42
    6
    3
    1
See reviews for
27
35
4
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (105)
  • Mar-May only
    (24)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (37)
All months
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

I rarely write reviews but when the experience was this perfect I couldn't help but. The hotel is in the most perfect location - right in the center of everything. The hotel gladly provides transfers from the train station with a porter. The staff are more than friendly helpful and polite. They really made an impact. They even gave offered... More 

Was this review helpful? Yes 1
Hans T, Owner at Pollux, responded to this review

Dear Sir or Madame, we hope you had a safe trip back home. Thanks for your great feedback about your stay in february. We are looking forward to welcome you soon again in our hotel. Best regards from Zermatt Family Taugwalder and Team More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2015

We booked this hotel on the back of the reviews on here, and we weren't disappointed! Fab location, wonderful rooms with a light and airy feel. The children had a family suite, with a double bed in one room and bunk beds in another and separate bathrooms and 2 TVs, perfect!! The hotel is located a short walk from the... More 

Was this review helpful? Yes 1
Hans T, Owner at Pollux, responded to this review

Dear Madam, we are happy you enjoyed your stay at our hotel and thank you for your kind feedback. We look forward to welcome you and your family in our hotel soon again and wish you all the best in the New Year 2015. Regards Family Taugwalder More 

Fairfax, Virginia
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 5, 2015

We recently spent two nights at the Pollux Hotel. We stayed here to enjoy Zermatt during the New Year festivities and to explore the mountains. Arrival/Check-in We arrived a couple of hours before official check-in time, and our room was not yet ready. During the holidays they were surely booked solid, so this was expected. We were able to drop... More 

Was this review helpful? Yes 3
Hans T, Owner at Pollux, responded to this review

Dear Sir, we are really thankful for your detailed recommendation of our hotel. We are always interested in the feedback of our guests and fix the mentioned problems with the TV channels right away. We hope you had a great New Years start and look forward to welcome you in our Hotel Pollux soon again. Regards Family Taugwalder More 

Doorn, The Netherlands
Top Contributor
59 reviews 59 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 25, 2014

The owner and staff really do care about their guests. The atmosfere in the hotel is more than relaxed. The bar is full, not only by guests but also by locals who like the scene. The hotel is situated close to everything and is in the middle of THE street in Zermatt. Rooms are clean and nice, not five star... More 

Was this review helpful? Yes
Hans T, Owner at Pollux, responded to this review

Dear Sir thanks for the great compliment about our hotel. We are happy to know our efforts are acknowledged by our guests. We wish you a great start into the new year 2015 and hope we will welcome you to some relaxing days soon again. Regards Family Taugwalder More 

Henry, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2014

This is the epitomy of a small Swiss hotel with a small but accessible bar and priavate outside area when the season permits. The room was nicely furnished, clean and quiet. I would recommend the Polllux to anyone. Plus, the cost was reasonable.

Was this review helpful? Yes
Hans T, Owner at Pollux, responded to this review

Dear Adelaide, thanks for your kind feedback. We are happy you had a nice stay in Zermatt and hope you will visit us some time again. Nice greetings from Zermatt Family Taugwalder and Team More 

New Jersey, United States
Top Contributor
92 reviews 92 reviews
36 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 14, 2014

Right in the middle of town. Very convenient to the train station and all the shops. Room is large and the bed comfortable. Had a great view from the back with a little balcony looking out towards the mountains. Lovely modern décor. Would stay here again.

Was this review helpful? Yes
Hans T, Owner at Pollux, responded to this review

Dear Diane, thank you for your kind feedback. We are lucky you had a comfortable stay in our Pollux Hotel and are looking forward to welcome you again soon. Best regards Family Taugwalder and Team More 

edison
Top Contributor
51 reviews 51 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 6, 2014

I don't know where to start. Let's see... right on the main street of quant Zermatt. If your room faces the street it is great for people watching and not too noisy at night. If it faces the back, you see the mountains. The balconies are fun to hang out on and the mini-bar is reasonable; what a combination! There... More 

Was this review helpful? Yes
New Vernon, New Jersey
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2014

Location was great. Easy to walk from the front door of the hotel up the hill to get pretty much where every need be. Outdoor bar was nice to utilize in the evening. Service was very slow. Waitress was friendly, but slow. Dinner at the hotel was plentiful and the service at dinner was good. Food variety was good as... More 

Was this review helpful? Yes
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2014

We stayed here as part of our Globus Tour. Great location and very cozy hotel. We had a room that had lots of windows! Extremely clean and comfortable. The hotel keys are unique and it has been so long since I have used a key in a door that I failed to lock our room upon departing or at night,... More 

Was this review helpful? Yes
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

Part of our Globus tour. Hotel Pollux was a clean, neat, and friendly. Rooms and beds comfortable. Bathroom of good size. Although bathtub was a little dangerous if having a shower as it was difficult to step into and the base narrow. The bar area was very cosy with a nice fireplace. Happy to recommend.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

85 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (38)
Viewed
Hotel & grounds (9)
Viewed
View from room (2)
Viewed
Room/suite (14)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Business center/function rooms (5)
Viewed
Dining (9)
Viewed
Room/suite (14)
Viewed
Hotel & grounds (14)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question