We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
4.0 of 5 Hotel   |   Bahnhofstrasse 28, Zermatt 3920, Switzerland
Hotel website
Hotel amenities
Pollux
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Pollux to your Saves list
Ranked #58 of 116 Hotels in Zermatt
A recent review
4 of 5 stars Reviewed October 22, 2014
Adelaide K Henry, Illinois
Write a Review

96 reviews from our community

Traveler rating
    46
    40
    6
    3
    1
See reviews for
23
34
4
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (24)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (28)
All months
Henry, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2014

This is the epitomy of a small Swiss hotel with a small but accessible bar and priavate outside area when the season permits. The room was nicely furnished, clean and quiet. I would recommend the Polllux to anyone. Plus, the cost was reasonable.

Was this review helpful? Yes
New Jersey, United States
Top Contributor
81 reviews 81 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 14, 2014

Right in the middle of town. Very convenient to the train station and all the shops. Room is large and the bed comfortable. Had a great view from the back with a little balcony looking out towards the mountains. Lovely modern décor. Would stay here again.

Was this review helpful? Yes
edison
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 6, 2014

I don't know where to start. Let's see... right on the main street of quant Zermatt. If your room faces the street it is great for people watching and not too noisy at night. If it faces the back, you see the mountains. The balconies are fun to hang out on and the mini-bar is reasonable; what a combination! There... More

Was this review helpful? Yes
New Vernon, New Jersey
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2014

Location was great. Easy to walk from the front door of the hotel up the hill to get pretty much where every need be. Outdoor bar was nice to utilize in the evening. Service was very slow. Waitress was friendly, but slow. Dinner at the hotel was plentiful and the service at dinner was good. Food variety was good as... More

Was this review helpful? Yes
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2014

We stayed here as part of our Globus Tour. Great location and very cozy hotel. We had a room that had lots of windows! Extremely clean and comfortable. The hotel keys are unique and it has been so long since I have used a key in a door that I failed to lock our room upon departing or at night,... More

Was this review helpful? Yes
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

Part of our Globus tour. Hotel Pollux was a clean, neat, and friendly. Rooms and beds comfortable. Bathroom of good size. Although bathtub was a little dangerous if having a shower as it was difficult to step into and the base narrow. The bar area was very cosy with a nice fireplace. Happy to recommend.

Was this review helpful? Yes
Ticehurst, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2014

Have stayed at this hotel several times now (including twice last winter), and will be staying many times more - it's friendly, clean, the rooms and facilities are great and the staff can't do enough to help. The bar is great and the restaurant is fine.

Was this review helpful? Yes
Abu Dhabi, United Arab Emirates
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2014

One of the best hotels in Switzerland. We booked a family suite situated on the top floor, and the suite had two bedrooms and a cozy balcony . The best part of the room was the four large skylights that gave an amazing view of the Matterhorn. The bathrooms also had two skylights, and was perfectly clean. The room's interior... More

Was this review helpful? Yes 2
Hans T, Owner at Pollux, responded to this review

Dear Madam, thank you very much for your kind feedback. We are really happy that you enjoyed your time here in Zermatt. We wish you a great time and hope you will visit us again some time. Regards Family Taugwalder More

Bangkok, Thailand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 23, 2014

Friendly staff and warm atmosphere. Shouldn't miss this hotel if you are going to Zermatt! We got there in summer and had a room with sunroof with a view of golden Matterhorn in the morning. Not so far from the bahnhof (Since Zermatt is car free, the distance from the train station should have been considered).

Was this review helpful? Yes 1
Hans T, Owner at Pollux, responded to this review

Dear Sir, thanks a lot for your kind feedback of your summer stay in our hotel. We are happy you have spent some great time here in Zermatt and our team is looking forward to welcome you in our Hotel again. Regards Family Taugwalder More

Lebanon
Top Contributor
52 reviews 52 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 13, 2014

This was our second stay at the pollux having stayed here previously in 2012. We stayed during the last week of March and took advantage of their ski advantage package which includes room, ski rental and ski pass. Upon arrival, we were happy to see our ski passes were ready at the reception and within 30 minutes we had picked... More

Was this review helpful? Yes 1
Hans T, Owner at Pollux, responded to this review

Dear Sir, thank you for your kind feedback. We are lucky to hear that you had a pleasent stay at Zermatt. Our team is looking forward to welcome you in our hotel again soon. Regards Family Taugwalder More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Pollux? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pollux

Address: Bahnhofstrasse 28, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pollux 4*
Number of rooms: 35
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Pollux reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pollux Hotel Zermatt

66 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (38)
Viewed
Hotel & grounds (9)
Viewed
View from room (2)
Viewed
Room/suite (14)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (9)
Viewed
Dining (3)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay