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Pollux

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Bahnhofstrasse 28, Zermatt 3920, Switzerland
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Pollux
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114 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel is right on the main street in Zermatt. It's very clean, small and has a lot of Swiss charm. The restaurant is reasonable, for Switzerland, and has a lovely shaded terrace/porch area. You'll have total access to all the goings on, even small cocktail tables by the street to visit and enjoy a sausage grilled by a vendor... More 

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Hofn, Iceland
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I have been there three times and I loved it. First I was with my husband and for the second and third time I was with my family, We choose Pollux again. The staff was very friendly and helpful. The hotel is clean and beautiful. And the breakfast was great. The location is good we could walk every where we... More 

Was this review helpful? Yes
Hans T, Inhaber at Pollux, responded to this review

Dear Family, Thanks a lot for your feedback. We are happy that you enjoyed your stay with us. We hope to see you again some day. Sincerely yours Family Taugwalder More 

Charleston, South Carolina
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 30, 2015

We stayed here the night before getting on the Glacier Express. Perfect location from train station. Able to walk, even though we had to walk in snow on arrival!! We were thrilled to see this kind of snow, being from the South!! Friendly staff (Lily was great!), very clean, rustic but elegant. Rooms were spacious and comfortable and we had... More 

Was this review helpful? Yes
Hans T, Inhaber at Pollux, responded to this review

Dear Sirs, We really appreciate your kind feedback. We hope you arrived well in St. Moritz with the Glacier Express and that you could see the fabulous landscape. We would be very happy to welcome you another time in our small hotel. With kind regards from a sunny and hot Zermatt (at least for the moment) Family Taugwalder and the... More 

Zurich, Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

We had a 2-night stay at the Pollux mid May, arriving with the sun, walking in snow and leaving in cloud. Helpful, friendly staff, really comfortable beds and rooms a couple of minutes from the main station and the Gornergrat station. Lovely breakfast room and breakfast (grain grinder was a hit), and really excellent dinner in the restaurant. We ate... More 

Was this review helpful? Yes
Hans T, Inhaber at Pollux, responded to this review

Dear Family, Thanks a lot for your feedback. We are happy that you enjoyed your stay with us and that you liked Zermatt even tough you had to walk in the snow. We would be delighted if we could welcome you at another occasion. We wish you and your family all the best. Regards Family Taugwalder and the Pollux Team More 

Riyadh, Saudi Arabia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 7, 2015

Small hotel, v.clean. Spacious rooms withe amazing view ,the staff very helpful ,, it was beautiful experience , can't wait to come again and stay longer ,,,,,,,,,,,,,,,,,,,,',,,,,,,,,,,,,,,,,,,,,,,,,

Was this review helpful? Yes
Hans T, Inhaber at Pollux, responded to this review

Thanks a lot for your feedback. We would be very happy to welcome you another time in our hotel. Since your last visit, Zermatt already created some new events (The Matterhorn Story theater etc.). We wish you all the best. Family Taugwalder More 

Guadalajara, Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 1, 2015 via mobile

My boyffriend and I stayed 7 nights in this delicius hotel in Zernatt with the best locatiom, with beautifull rooms, we enjoyed the bar every evenning also the breakfast and the best staff. Looking forward to stay there again.

Was this review helpful? Yes
Hans T, Inhaber at Pollux, responded to this review

Dear Madam, Thanks a lot for you feedback. We are pleased that you enjoyed your stay with us. We hope you had a great ski trip and would be glad, if you would visit us again. Affectionate Regards Family Taugwalder More 

Bengaluru (Bangalore), India
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 18, 2015

Zermatt was my first destination in Switzerland & We loved every bit of our stay at Hotel Pollux ! They are a bunch of amazingly friendly folks who will play a good host. The room is a work of art, we were staying in the family room on the 5th floor & it's the kind of a room you'd love... More 

Was this review helpful? Yes
Hans T, Inhaber at Pollux, responded to this review

Dear Sir, We are really happy that you enjoyed your stay with us. We always try to give our best to satisfy our hotel guest. We would be very happy to welcome you and your family another time with us. We wish you all the best. Yours sincerely Family Taugwalder More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 24, 2015 via mobile

I rarely write reviews but when the experience was this perfect I couldn't help but. The hotel is in the most perfect location - right in the center of everything. The hotel gladly provides transfers from the train station with a porter. The staff are more than friendly helpful and polite. They really made an impact. They even gave offered... More 

Was this review helpful? Yes 1
Hans T, Owner at Pollux, responded to this review

Dear Sir or Madame, we hope you had a safe trip back home. Thanks for your great feedback about your stay in february. We are looking forward to welcome you soon again in our hotel. Best regards from Zermatt Family Taugwalder and Team More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 8, 2015

We booked this hotel on the back of the reviews on here, and we weren't disappointed! Fab location, wonderful rooms with a light and airy feel. The children had a family suite, with a double bed in one room and bunk beds in another and separate bathrooms and 2 TVs, perfect!! The hotel is located a short walk from the... More 

Was this review helpful? Yes 1
Hans T, Owner at Pollux, responded to this review

Dear Madam, we are happy you enjoyed your stay at our hotel and thank you for your kind feedback. We look forward to welcome you and your family in our hotel soon again and wish you all the best in the New Year 2015. Regards Family Taugwalder More 

Fairfax, Virginia
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed January 5, 2015

We recently spent two nights at the Pollux Hotel. We stayed here to enjoy Zermatt during the New Year festivities and to explore the mountains. Arrival/Check-in We arrived a couple of hours before official check-in time, and our room was not yet ready. During the holidays they were surely booked solid, so this was expected. We were able to drop... More 

Was this review helpful? Yes 3
Hans T, Owner at Pollux, responded to this review

Dear Sir, we are really thankful for your detailed recommendation of our hotel. We are always interested in the feedback of our guests and fix the mentioned problems with the TV channels right away. We hope you had a great New Years start and look forward to welcome you in our Hotel Pollux soon again. Regards Family Taugwalder More 

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