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Hotel Pollux

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Bahnhofstrasse 28, Zermatt 3920, Switzerland
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1 room 1 adult
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Hotel Pollux
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122 Reviews from our TripAdvisor Community

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Switzerland
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel Pollux is family run, and you can feel this - you always feel welcome when you enter, they will remember you and they will do everything they can to make you happy. The hotel is located in the center of Zermatt, 200 meters from the train station, but there is no train noise. The rooms are renovated and... More 

Helpful?
1 Thank Francois-Serge
Jonathan T, Inhaber at Hotel Pollux, responded to this review

Dear Francois, We would like to thank you for your visit and your feedback. We are very happy that you enjoyed your stay with us. We wish you all the best and would be pleased to welcome you another time. Regards from a snowy Zermatt Family Taugwalder More 

Brooklyn, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed January 7, 2016

My boyfriend and I just got back from a 5-day trip to Zermatt and had the most luxurious and enjoyable experience staying at the Hotel Pollux. We stayed in a double room (308) and couldn't have been happier. We even extended our stay an extra night because we loved it so much. The room and bathroom were spotlessly clean, the... More 

Helpful?
Thank jennybaby310
Jonathan T, Inhaber at Hotel Pollux, responded to this review

Dear Jenny, Thanks a lot for your feedback. We are really happy that you enjoyed your stay with us. We hope you had a good journey back home and a smooth start into you work life. We would be happy to welcome you another time. Regards Family Taugwalder More 

Singapore, Singapore
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 12, 2015

Upon check in, we were surprised that we were given the family attic room with bunk beds instead of the pre-booked family attic room with the twin beds for the kids. But we quickly asked the reception for the correct originally-booked room and they obliged because the other family attic room was not occupied (pre-season) so CHECK your booking and... More 

Helpful?
Thank julianasim
Hans T, Inhaber at Hotel Pollux, responded to this review

Dear Family, Thanks a lot for your feedback. We are glad that you enjoyed your holidays with us. We apologize us again for the mistake. We hope you enjoyed the rest of your holidays in Europe. We would be happy to welcome you sometimes again. Regards Family Taugwalder More 

Orange, Connecticut
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 3, 2015

We did a family trip to Zermatt for 50th birthday and I can not say enough wonderful things about our stay at the Hotel Pollux. Our room was gorgeous (family room) and the service and staff were amazing. It was a bucket list trip fullfilled

Helpful?
Thank JMR1965
Hans T, Inhaber at Hotel Pollux, responded to this review

Dear Family, Thanks a lot for your feedback. We are happy that you enjoyed your stay with us in Zermatt. We hope you had a nice birthday trip. We would be happy to welcome you sometime. Warm Regards Family Taugwalder More 

Naples, Florida
2 reviews
5 of 5 stars Reviewed October 8, 2015 via mobile

Each room is different and so nicely done. Very romantic, couples would love it and singles would probably wish they had someone special with them. Close to everything, Zermatt is a adorable small town. Will return! wished they brought them.

Helpful?
Thank Cheryl V
Hans T, Inhaber at Hotel Pollux, responded to this review

Dear Cheryl, Thanks a lot for your feedback. We are glad that you enjoyed your stay with us. We would be very happy to welcome you on another occasion. We wish you all the best. Regards Family Taugwalder More 

Fairmont, West Virginia
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 21, 2015

We were lucky to find this wonderful small hotel while in Zermatt.The rooms are small but very well maintained.The bar area with it's wood burning fireplace is a great spot for drinks and conversation.Service excellent

Helpful?
Thank Muriales1950
Hans T, Inhaber at Hotel Pollux, responded to this review

Dear Sirs, Thanks a lot for your feedback. We are happy that you enjoyed your stay with us. We would be happy to welcome you another time. Regards Family Taugwalder More 

New York
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2015 via mobile

This hotel is right on the main street in Zermatt. It's very clean, small and has a lot of Swiss charm. The restaurant is reasonable, for Switzerland, and has a lovely shaded terrace/porch area. You'll have total access to all the goings on, even small cocktail tables by the street to visit and enjoy a sausage grilled by a vendor... More 

Helpful?
Thank Falls4Fun
Hans T, Inhaber at Hotel Pollux, responded to this review

Dear Family, Thanks a lot for your feedback. We are happy that you enjoyed your stay with us. We are sorry for the street noise and recommend you the next time to ask for a room facing the garden side. We wish you and your family all the best Regards Family Taugwalder More 

Hofn, Iceland
Level Contributor
5 reviews
5 of 5 stars Reviewed July 13, 2015

I have been there three times and I loved it. First I was with my husband and for the second and third time I was with my family, We choose Pollux again. The staff was very friendly and helpful. The hotel is clean and beautiful. And the breakfast was great. The location is good we could walk every where we... More 

Helpful?
Thank KaffiHornid
Hans T, Inhaber at Hotel Pollux, responded to this review

Dear Family, Thanks a lot for your feedback. We are happy that you enjoyed your stay with us. We hope to see you again some day. Sincerely yours Family Taugwalder More 

Charleston, South Carolina
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 30, 2015

We stayed here the night before getting on the Glacier Express. Perfect location from train station. Able to walk, even though we had to walk in snow on arrival!! We were thrilled to see this kind of snow, being from the South!! Friendly staff (Lily was great!), very clean, rustic but elegant. Rooms were spacious and comfortable and we had... More 

Helpful?
Thank thedreamweavers
Hans T, Inhaber at Hotel Pollux, responded to this review

Dear Sirs, We really appreciate your kind feedback. We hope you arrived well in St. Moritz with the Glacier Express and that you could see the fabulous landscape. We would be very happy to welcome you another time in our small hotel. With kind regards from a sunny and hot Zermatt (at least for the moment) Family Taugwalder and the... More 

Zurich, Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

We had a 2-night stay at the Pollux mid May, arriving with the sun, walking in snow and leaving in cloud. Helpful, friendly staff, really comfortable beds and rooms a couple of minutes from the main station and the Gornergrat station. Lovely breakfast room and breakfast (grain grinder was a hit), and really excellent dinner in the restaurant. We ate... More 

Helpful?
Thank juliet_patel
Hans T, Inhaber at Hotel Pollux, responded to this review

Dear Family, Thanks a lot for your feedback. We are happy that you enjoyed your stay with us and that you liked Zermatt even tough you had to walk in the snow. We would be delighted if we could welcome you at another occasion. We wish you and your family all the best. Regards Family Taugwalder and the Pollux Team More 

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