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Hotel Mont Cervin Palace

Travelers' Choice award winner
Bahnhofstrasse 31, Zermatt 3920, Switzerland
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Hotel Mont Cervin Palace
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306 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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    (81)
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Brussels, Belgium
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were invited fy a friend for his 60th Birthday during a long Week-End. All the staff - and even more the Concierge - was super friendly, helpfull, attentive, professional, caring about everything. Room was great and very confortable, bathroom was perfect, nice view, quite at night, fantasctic buffet for Breakfast. We had only 1 diner at the hotel in... More 

Was this review helpful? Yes
Beverly Hills, California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Absolutely delightful! Our suite was wonderful and we really had no complaint except for the weather! We hit Zermatt during a heat wave in the middle of July! Over 90 degrees and, since these areas are cooler most of the year, there is no air conditioning. We were able to leave a few windows open and we had a fan.... More 

Was this review helpful? Yes 1
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member So delightful to read your wonderful comments and kind words on your recent stay at the Mont Cervin Palace. We are thrilled to learn that you did enjoy your stay despite the “heat wave”. Since it is so rare for us to have such high temperatures up in the mountains, we almost love the warm summer nights... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

We experienced a very warm welcome by all the hotel staff including the personal greeting by the directors. Our junior suite was outstanding and we had a fantastic view of the Matterhorn. We will definately come back again to this hotel for our next stay in Zermatt.

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member Thank you for your positive feedback and kind review. We very much appreciate you share your experiences made during your recent stay at the Mont Cervin Palace on this internet platform. Looking forward to welcoming you back very soon Warm regards Karin & Kevin Kunz Director /Hosts More 

Arlington, Washington
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Went here for a spa treatment in the afternoon. It was amazing. My husband said it was by far the best massage he'd ever had. Great massages, fantastic facilities, and very, very nice staff. The sauna / steam room was amazing - one of the nicest spa facilities I have been to. Made me wish we had stayed at this... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member Excellent to read your kind remarks on your recent visit to our Spa centre. We are thrilled you enjoyed the experience and delighted to learn that your husband felt it to be the best massage he had ever had. We will certainly share your comments with our Spa Team. Hoping to be able to welcome you during... More 

Zurich, Switzerland
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent incredible 3 days at the MCP. Everything was awesome, the personal greeting by the GM, how well my dogs were treated from everyone and how attentive the staff was. We had a chef prepare some food for my dogs and it was prepared without hesitation and they really enjoyed Thank you all, will be back soon, MS

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member Many thanks for your wonderful review and thoughtful compliments regarding your recent stay at the Mont Cervin Palace. Your feedback regarding our team’s personalized level of service and utmost attention to detail will certainly be passed along. We not only love to pamper our guests but also their loved ones. We are very much looking forward to... More 

okahoma city
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is one of the prettiest in the world. The hotel picks you up in a horse drawn carriage. Check in staff was exemplary. We booked a junior suite with a large balcony looking out to the Matterhorn. Breath taking! The bellman was friendly and helpful on the 3rd floor. Everything about the hotel is first class. The breakfast... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member It was an enormous pleasure to have you at the Mont Cervin Palace and we are delighted to read of what a marvellous stay you had. Your kind words are much appreciated. It is especially rewarding to receive such complimentary reviews and this is the best motivation for our team and ourselves. We look forward to welcome... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

By far the number one hotel in Zermatt! Great service and super friendly staff. Very nice property and the breakfast was a very nice spread as well. Stayed here eight months ago and came back for my honeymoon. This time around it was very warm for a change and most of their rooms don't have air conditioning. So keep that... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member What a wonderful feedback on TripAdvisor. We very much enjoyed reading your review and will certainly pass your compliments on to our dedicated team. It is indeed rare to have such a warm summer up in the mountains, but it still cools down nicely in the evening so we do not need air condition except maybe some... More 

Melbourne, Australia
Level Contributor
56 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was fabulous - right in the heart of the main street of Zermatt - great location - accessible to everything. Attentive staff, great breakfast with every option covered, beautiful rooms that have every convenience and extras (chocolates on pillow, complimentary drink/champagne on arrival, gorgeous box of chocolates on departure, lovely bathroom products etc). We were picked up at the... More 

Was this review helpful? Yes 1
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member Many thanks for your fantastic review and positive feedback posted on your recent stay at the Mont Cervin Palace. Hospitality has been our passion ever since Alexander Seiler took over the Mont Cervin Palace more than 150 years ago and together with our team we live out this hospitality with a great deal of personal commitment. Thank... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had two suites for a hiking trip this summer. Beautiful property but they have a live loud band in the courtyard in the front of the hotel playing until midnight. Funny thing was that there was only about 5 people listening to the band yet the people in the hotel couldn't open their windows to see the lovely view... More 

Was this review helpful? Yes 2
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member We would like to thank you for your review and specially for staying at the Mont Cervin Palace. Whilst we are always eager to receive good comments about the facilities and services at the hotel we do understand that in your case we didn't deliver to your expectations and we are terribly sorry for that There are... More 

Geneva
Level Contributor
80 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the top Hotels in Zermatt. Reception staff very helpful and friendly, so are in General all the staff members in the Hotel. We had booked a superior room. The room however was a bit disappointing, small, more or less the size of a Budget Hotel. No balcony. I want to the reception to get a Change and we... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member What an absolutely charming review about your recent stay the Mont Cervin Palace. It is excellent to learn that despite the initial disappointment regarding your room we were able to meet and maybe exceed your expectations. We have a selection of gorgeous room categories and we would be delighted to discuss them with you for any future... More 

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Prices are for 1 room, 2 adults
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