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Hotel Mont Cervin Palace

Travelers' Choice award winner
Bahnhofstrasse 31, Zermatt 3920, Switzerland
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1 room 1 guest
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Hotel Mont Cervin Palace
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323 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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    (323)
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    (81)
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Chicago, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel in the heart of Zermatt. The staff was wonderful, friendly and helpful. The restaurant in the hotel was tastefully appointed with very friendly and helpful servers....also, excellent food. The town of Zermatt is a "must see" while in Switzerland. Chalet style restaurants, hotels and shops with window boxes full of cascading flowers. Many of the hotels and restaurants... More 

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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Abeautiful n gorgeous properties in Switzerland. The lobby is very warm and inviting.Extremely courteous n warm staff.Super efficient concierge at all times.Beautiful rooms with great views.Excellent location.A must visit for everyone.

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member It was such a pleasure reading your wonderful review and positive comments on your recent stay at the Mont Cervin Palace. Your kind words about our team especially our concierge are so much appreciated- We are very proud of the standard of service our staff provide at the Mont Cervin Palace, ensuring every guest who visits has... More 

Las Vegas, Nevada, United States
Level Contributor
303 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Its not often that I have an experience that is close to perfect (we all have areas to improve on), but my stay at Mont Cervin Palace came pretty close to perfection! Prior to arrival I spoke to the concierge via email to see if we needed reservations ahead of time for dinner, activities etc and they provided a very... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member Wow - what an amazing feedback. Thank you for your thorough and detailed review following your recent stay with us at the Mont Cervin Palace. We are thrilled to learn that you were able to enjoy all facilities of the hotel and liked every aspect of it. Arriving in our horse drawn carriage is certainly a unique... More 

Liverpool, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited the mont cervin palace hotel for the third time this month but we took my daughter and her family for the first time. We all enjoyed our holiday so much for different reasons. My husband and I for relaxing and strolling around Zermatt, occasionally going up in the various cable cars and trains, my daughter going up into... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member Many thanks for taking the time to review the Mont Cervin Palace on TripAdvisor. It was a pleasure having you and your family staying with us again and we are thrilled you had such a pleasant experience. We thank you for your extensive compliments toward our team; which we have shared with each and every one of... More 

Ruse, Bulgaria
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I spent 3 nights in august in a small junior suite with matterhorn view. The room is well equipped and functional, with a large and modern bathroom. The staff is polite. The welcome and good bye gifts made us feel special. The pool area is excellent. My disappointments are: There is certain amount of dust on the aspirator above the... More 

Was this review helpful? Yes 1
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member Thank you for taking the time to post your feedback on the site following your stay with us in August. We have failed in terms of our Housekeeping standards on this occasion and we are very disappointed by this. We have addressed these with our Head Housekeeper who have never let us down in the past. We... More 

Marina del Rey, California
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We just spent 4 glorious days at this hotel. From being picked up at the rail station by a horse drawn carriage to the fabulous dinner on our last night there everything was perfect. The room was spacious and well attended with a spectacular view of the Matterhorn. The service was exceptional. We had an incident where we had forgotten... More 

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member We are delighted you had such a wonderful and relaxing stay with us and truly thankful for your glowing review. We are very proud of our team and shall pass on your extensive compliments to them. There is heart in what we do; which we believe is what makes the difference. We very much hope you shall... More 

London, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel, situated in the heart of Zermatt, on many occasions but not in the last 10 years ; my family of three teenage children and I spent 10 days in July at the hotel and am delighted to say it is even better than before! The Management team have refurbished many of the bedrooms to... More 

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member Thank you for writing such a wonderful review about your recent stay with us at the Mont Cervin Palace. We are not sure where to begin, other than to say that to be given this level of praise, for everything from service and friendliness to refurbished rooms and pool area makes us so proud that we are... More 

QATAR
Level Contributor
166 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We decided to try mont cervin terrace as the have setting under umbrellas and the weather was raining.. Amazing setting to have coffee and snacks .. Perfect services.. Very good hot chocolate and crepe .. Love it and i will be back to try the lunch menu ..

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member Many thanks for your review about your recent visit of our terrace restaurant at the Mont Cervin Palace It was an enormous pleasure to have you enjoying some snacks with us and we are looking forward to welcoming you back hopefully soon Best regards Karin & Kevin Kunz Hosts / Management More 

Dallas, Texas
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 5 nights here in August of 2015. Everything about this place exceeded my expectations - the rooms were large, clean, modern and lovely, the common areas were high-end but comfortable, the service was consistently 5-stars throughout our stay, the food was very good, the location is ideal. This hotel has a fantastic inside/outside pool. The very large inside... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member What an absolutely wonderful review about your recent stay with us at the Mont Cervin Palace. Thank you so much for being just so passionate about us! We care just as much about our guests, our service and our standards and so when we receive feedback such as yours today, we are absolutely thrilled. Your comments about... More 

Kuala Lumpur
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a 5 star luxury hotel. It has been recently renovated and is a modern hotel without losing the classic Zermatt charm. It is able to blend with its surroundings. Of the eight hotels in Europe which we had stayed in during our recent trip to Austria, Switzerland and Paris, this has the most modern bathroom facilities and equipment.... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member It has been an absolute pleasure to read your lovely feedback and we thank you for sharing your experiences made on your stay at the Mont Cervin Palac We are delighted that you had such a pleasant stay and thank you for your extensive compliments; which our team shall be as happy to read of as we... More 

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