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Hotel Mont Cervin Palace

Travelers' Choice award winner
Bahnhofstrasse 31, Zermatt 3920, Switzerland
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Best prices for: 1 room 1 guest
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Hotel Mont Cervin Palace
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Hotel Mont Cervin Palace
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281 reviews from our community

Traveler rating
    243
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    10
    4
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Helsinki, Finland
Contributor
16 reviews 16 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited the Mont Cervin Palace after a short break in March 2015 and we were happily surprised that the level of hospitality, friendliness and warm atmosphere hadn't decreased over the years. The Hotel and its rooms still are excellent, service in the different restaurants was warm and welcoming, food was good and the hotel didn't forget to think also... More 

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member Such a pleasure to read your fantastic review, thank you for choosing the Mont Cervin Palace once again. To know that you enjoyed everything about your stay, from the facilities to the ambience and style of our Hotel and your room and most importantly the service you received from our team, is simply wonderful and we are... More 

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 15, 2015

We went to the Grill. Very very good. Meat was excellent and service Ok. Not super but Ok. We had lamb and sirloin beef. The wine was very good. Local wine. And soooo good. The service is very good. I a little impersonal - as usual - they intend to be a bit pist off at tourists. I do not... More 

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member We appreciate your review and feedback on your recent visit of our restaurant Grill Le Cervin. We are sorry to learn that you felt the service to be impersonalized – this was certainly not their intention. Rest assured that we have passed on your comments to our team for their review. We were however pleased to hear... More 

Provincetown MA
Top Contributor
88 reviews 88 reviews
56 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed April 1, 2015

We had a wonderful three night stay in March. Everything about this hotel was perfect. An unbeatable central location, pick up in horse drawn buggy from the train station, beautiful accommodations, great breakfast and incredible pool. A perfect choice.

Was this review helpful? Yes 1
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member Thank you for your amazing posting on your recent stay at the Mont Cervin Palace. We so very much appreciate your positive feedback and thank you for sharing your experience on the services provided. Our horse drawn carriage is indeed a unique way of bringing our guests to the hotel. We would be delighted to welcome you... More 

Ticehurst, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 26, 2015

We have stayed here many times and are never disappointed. This is a great hotel, brilliantly run, and offering great food and supreme comfort. Great new ski room and the spa is terrific. Looking forward to next time!!

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member Many thanks for your fantastic review and kind words on your recent visit to the Mont Cervin Palace. As a regular guest your feedback and recommendation are particularly appreciated and we are very pleased to hear that you continue to enjoy your experiences with us. We are looking forward to welcoming you back soon Warm regards Karin... More 

Stockholm
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 25, 2015

I stayed two nights in March, fantastic weather ad great skiing, which of course makes your stay that much nicer. I thought the place would be more classical and more "palacy" as the name suggests, but it as supercozy with friendly and warm staff, beautiful suites and excellent food throughout. Great staff in the skishop, your own locker in the... More 

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member We are thrilled to read your wonderful comments and positive feedback on your stay at the Mont Cervin Palace. We will share your compliments on our service quality with our team who will continuously endeavour to go beyond our guest’s expectations of service. The strength of the Swiss currency is a challenge but we are willing to... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 19, 2015

Just came back from a weekend in Zermatt staying at Mont Cervin. Our room was upgraded to a suite with Mettahorn view. Amazing Balcony, loved the view. Room itself was amazing. We had dinner at Le Grill both nights and food was excellent combined with attentive staff. Breakfast was great with good selection. Ski Hire was smooth and ski locker... More 

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member What an excellent review on your recent stay at the Mont Cervin Palace. We have been delighted to read your kind words and will certainly share them with all members of our team. “Hospitality by heart” is our credo and we strive to go the extra mile to meet and exceed our guest’s expectations. Thank you again... More 

Geneva
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 2, 2015

Had a newly renovated junior suit, much nicer then years before the old/flowery style double room(both have great view of Cervin). Love its spa facilities, great pool and Jacuzzi. Lost one of our pre-booked restaurant reservation, but compensated with free drink and an apologise note with chocolate plate in our room(nice gesture). Our best choice of hotel in Zermatt for... More 

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member Thank you for posting your very kind feedback following your stay at the Mont Cervin Palace. We are delighted that you liked the room and the outcome of the major renovations that took place in 2012 as well as other aspects of our hotel facilities. On the other hand, we are sorry to learn that a table... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

This is a wonderful hotel with great facilities, spa, pool, ski rental all under one roof. The rooms in the main hotel are wonderfully comfortable with bathroom and separate shower room and loo. Lots of cupboards. the most notable aspect of the hotel is the superb service: nothing is too much trouble, people remember your name etc. If something goes... More 

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SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member Many thanks for your fantastic comments and kind remarks on your stay at the Mont Cervin Palace. The members of our staff take great interest in our guests to ensure that their time with us is special and memorable. It is rewarding to read that their efforts were noticed and that nothing was too much trouble for... More 

Denver, CO
Contributor
13 reviews 13 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 26, 2015

What's not to love? Horses run down the street upon your arrival to carry you and your luggage to the hotel. Brilliant hotel staff waiting to accomodate your every need. Beautiful spa...excellent massage therapists (we tried & I'd highly recommend). Small outdoor pool and decent size indoor pool. Adults only from 7-8P. Great kids splash pool for the little ones.... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor member We were thrilled to read your wonderful review and feedback about your recent stay at the Mont Cervin and are delighted to learn that you enjoyed the facilities and the services provided. Thank you for sharing your experiences. We will be passing your comments to our ever so dedicated team and hope to welcome you back in... More 

Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2015

Whether you are a skier or not, this trip is a must! During Christmas, it's like being in the most beautiful snow globe!!! Everywhere oozes Christmas, right down to the church bells ringing, calling you to midnight mass. MCP is a cozy chalet type hotel with outstanding service and care for customer enjoyment, there is no pretense. It really is... More 

Was this review helpful? Yes
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review

Dear TripAdvisor Member Thank you for posting the wonderful compliments and kind words on your recent stay at the Mont Cervin Palace. We are always most pleased to read positive feedback about members of our staff, as we pride ourselves on going the extra mile to exceed every guest's expectations. The location of the hotel is indeed ideal for the... More 

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