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All 118 Zermatt hotels

Riffelalp Resort

5.0 of 5 Hotel   |   Zermatt 3920, Switzerland
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Ranked #59 of 118 hotels in Zermatt
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 weeks ago
Alfe87 Cardiff, United Kingdom
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137 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Cardiff, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our second stay at Riffelalp, unfortunately the service was nowhere near as good as the previous year. Not sure that it merits the 5* accolade, Some of the very basic elements were lacking and new and (very) inexperienced staff disappointed. The Al Bosco restaurant experience was a particular low point, appalling service and food not a patch on... More

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Zurich, Switzerland
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2014 via mobile

We come here every year since 11 years for a week of skiing. Everything is first class at this hotel: the location, the rooms, the service, the cuisine, the wellness with outside pool, etc. It is five stars! It is up the mountain and you will. Ski-in and Ski-out directly at the hotel.

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Top Contributor
72 reviews 72 reviews
59 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed March 7, 2014 via mobile

This has been our third winter vacation at Riffelalp. You can read my previous reviews about the hotel. Nothing has changed because there is nothing to improve. The well trained staff, the sensation of owners taking care of things, the swiss perfection of every detail, the superb food in its 3 restaurants, the beautifull spa, the convenience of a private... More

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Boston, MA
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 30, 2014

We just finished a one week stay at Riffelalp, and it was, by a wide margin, the best overall experience we've had at a ski hotel either in Europe or the US (including stays at top hotels in Courchevel, Val d'Isere, Corvara, Vail, Snowmass, and Whistler). Every element of our experience was nearly perfect, starting with the service. Riffelalp manages... More

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2 reviews
4 of 5 stars Reviewed January 19, 2014

Excellent hotel offering in and out skiing; possibly not for beginner skiers, this the whole of Zermatt, and those staying at Riffelalp will need to be proficient to ski into Zermatt and connect to the extensive ski lift system although it is possible to take the train to Riffelberg if so required, albeit a more arduous and timely exercise. While... More

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London, United Kingdom
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 6, 2014

We chose to have Christmas lunch in this restaurant and all four of us were sorely disappointed. In direct contract to the Mark Twain lounge not but 20 meters away, the food and service here are almost a joke. My pasta was almost inedible due to the amount of salt - does the Chef not taste the food? My wife... More

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Bath, United Kingdom
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2013

An outstanding hotel in a beautiful location. Very high standards throughout, with friendly and efficient Swiss formality. A bit further from Town (accessible by the little train), but perfect access to the fabulous ski runs. Hard to fault.

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Pacific Grove, California, United States
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 11, 2013

We used my birthday as an excuse and finally decided to go out for dinner at the Riffelalp. Since it is a ways up the hill from Zermatt, we stayed overnight also. We knew the site was fantastic, since we have visited Zermatt (and now live here) over the past 20 years. But, we were particularly impressed with the hotel... More

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Singapore, Singapore
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2013

Location: The hotel is situated perfectly isolated in the Swiss Alps the perfect place to relax and enjoy the beauty of the alps. It is only accessible by a small mountain train and then a skidoo or small tram. To hike and to ski it is the perfect start point as you can avoid the crowds. Don't worry about being... More

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Les Escaldes, Andorra
Top Contributor
81 reviews 81 reviews
35 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 2, 2013

years ago a dream place. perfection at every level. more expensive and a sad room first an elevator en then stairs. newly cleaned dishes with mayonnaise under! the service has a lot of gestures but that s it . only after several requests you will be attended to. what a change in comparison with some years ago. add impolite and... More

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Additional Information about Riffelalp Resort

Also Known As:
Riffelalp Hotel Zermatt
Address: Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Valais > Zermatt
Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Zermatt
#9 Ski-In / Ski-Out Hotel in Zermatt
#27 Family Hotel in Zermatt
#35 Luxury Hotel in Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Riffelalp Resort 5*
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