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Hotel Metropol & Spa Zermatt

Matterstrasse 9, Zermatt 3920, Switzerland
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Hotel Metropol & Spa Zermatt
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58 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Canberra, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed 2 nights in 2 rooms, a double and a single. The staff met us at the station in the electric bus and the receptionist was cheerful and welcoming in a variety of languages. WiFi was fast and free. Buffet breakfast choice was very good for an inclusive rate with the bonus of uninterrupted views of the Matterhorn. The... More 

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

We were upgraded from the Hotel Alfa next door, because it was early in the season, and had the place pretty much to ourselves - but with a full staff contingent and excellent service. Easy to get to from the station, on the river so not so noisy. The dining room has to have the best view of the Matterhorn... More 

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Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Ed R Many thanks for your time to write us such a lovely review. Nice to hear that you have enjoyed the stunning view to the Matterhorn from the room and our Restaurant. That is true during the day it could be quiet warm in our rooms and we will think about to install an air-condition. However, like you... More 

Boston, Massachusetts, Usa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

Our family of four (kids 10 and 5) shared a room on the third floor. Everything was great, the room, the breakfasts, and most of all the staff, from the cleaning folks to the owners. Definitely not a stuffy hotel, rather one where you feel comfortable and welcome, which is not always easy with kids in tow! Thank you for... More 

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Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear 904Amy45 It has been a great pleasure for us to read your review. Good to hear that you enjoyed one of our family rooms and that our welcome and personal service satisfied you. We hope to see you again in the future for another great holiday. Best regards from Zermatt Marina Schnittker More 

Beverly, MA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 13, 2015

Simply put, we loved the Metropol, Zermatt. First we were immediately greeted by one of the wonderful owners named Gabriel, who already knew our names. The hotel is close to everything, including great hiking trails. And after a long day's hike down from the alpine gardens, we took advantage of the cleanest, most spotless, most pleasurable spa and pool that... More 

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Montreux, Switzerland
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 20, 2014

When in Zermatt, we always choose to go to this very pleasant hotel ! It is ideally situated, not far from the railway station, in a quiet location ! Family owned, the owners are charming and make every effort to make your stay a wonderfull memory ! And the hotel is located only 5 minutes away from the ( busy... More 

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Sydney
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

We are here now. Arrived yesterday to perfect blue skies and the wonderful Matterhorn views. Greeted by the lovely friendly owners. Our room is fantastic, so comfortable. Bed is soft and cosy. Breakfast this morning was very good in a lovely setting. Staff are always smiling. Bar and restaurant area are charming. Very happy with choosing the Metropol Hotel. Glenys... More 

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Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 23, 2014

We have had an eight day holiday in the wonderful Hotel Metropol & Spa in Zermatt. The friendliness and helpfulness from Franzisk and Gabriel and their very professional team was very much appreciated and helped to improve the pleasure of our holiday. As a non skier (my partner is the skier) I contacted the Hotel and spoke to Yvonne who... More 

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Rio de Janeiro, RJ
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 27, 2013

We are in Metropol Hotel and we are loving it! Everything is excellent. The room with a astonishing view of the Matterhorn Mountain, the fabulous spa... But the highlight is the dear couple at the hotel - whom have been treated us very well - we are very pleasant about the kindness and care with us and the other guests.... More 

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Edinburgh, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 27, 2013

My partner and I booked a double room with half board (46 euro extra) knowing that eating out in Zermatt would be very expensive. On arrival we were warmly greeted by the Manager who offered us a welcome drink and salmon snack. He then personally showed us to our room which was spacious (a rarity in Switzerland), well laid out... More 

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Congleton, England, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 23, 2013

We've stayed at the Metropol many times over the past 10+ years, summer and winter, and have always enjoyed our stay and been well very looked after by Mr & Mrs Taugwalder and their staff. The hotel is pretty central and only about a 5 minute walk from the station but taxi collection can be arranged if preferred and is... More 

Was this review helpful? Yes 1
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