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Hotel Metropol & Spa Zermatt

Matterstrasse 9, Zermatt 3920, Switzerland
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1 room 1 guest
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Hotel Metropol & Spa Zermatt
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63 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ottawa, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Metropol Hotel for 10 nights over the Christmas holidays. This was our first ski holiday to Switzerland so I wasn't sure what to expect staying in a smaller family run hotel. We booked two rooms which were connecting as we were traveling with our two children ages 10 & 12. From the moment we arrived we... More 

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Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear BarbaraR966 Thank you so much for your time and this great review for us. Many of the staff members remembered you and the kids and happy to hear your great words. There is not a lot more to say than we would be delighted to welcome you back to Zermatt even if it is a long way to travel... More 

Geneva, Switzerland
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We went to Zermatt for 150th anniversary of Matterhorn's first ascent. The atmosphere was so lively and friendly. We chose this hotel for its location and spa services. The staffs were all polite and gentle. The breakfast buffet was fine. It's just missing some hot dishes like omelette, fried eggs, and etc. There were some 5-minutes boiled eggs only. The... More 

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Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Fri13Dec Thank you very much for kind review. We have passed your nice message on to our staff team. And of course everyone was delighted to hear that you enjoyed your stay. Great to hear that you liked our breakfast, you can order all sort of different eggs with the waitress. We always prepare the eggs a la minute.... More 

Oslo, Norway
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 25, 2015

We have been to this hotel six times now, and we will certainly come again. To us, it is the perfect hotel for a holiday. It is located centrally in Zermatt, and it is neither too small nor too big, It really has a welcoming atmosphere where every guest feels appreciated. It has a small spa area (really nice after... More 

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Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Dag L Many thanks for your time to write this excellent review. We think a regular guest is one of the best compliments we could get. Especially from guest who are coming back several times like you. That is correct our plus points are the good location, our spa, the great view to the Matterhorn and of course the... More 

Canberra, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 1, 2015

We stayed 2 nights in 2 rooms, a double and a single. The staff met us at the station in the electric bus and the receptionist was cheerful and welcoming in a variety of languages. WiFi was fast and free. Buffet breakfast choice was very good for an inclusive rate with the bonus of uninterrupted views of the Matterhorn. The... More 

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Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Peter F Thank you very much for the nice warm words for us. Lovely to hear that you enjoyed our Restaurant and our Spa, both with the superb with of the Matterhorn. Believe me, there is no day passing through where we are not looking up to this stunning mountain. We hope to see you again. Best regards from... More 

2 reviews
4 of 5 stars Reviewed June 15, 2015

We were upgraded from the Hotel Alfa next door, because it was early in the season, and had the place pretty much to ourselves - but with a full staff contingent and excellent service. Easy to get to from the station, on the river so not so noisy. The dining room has to have the best view of the Matterhorn... More 

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Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear Ed R Many thanks for your time to write us such a lovely review. Nice to hear that you have enjoyed the stunning view to the Matterhorn from the room and our Restaurant. That is true during the day it could be quiet warm in our rooms and we will think about to install an air-condition. However, like you... More 

Boston, Massachusetts, Usa
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2015

Our family of four (kids 10 and 5) shared a room on the third floor. Everything was great, the room, the breakfasts, and most of all the staff, from the cleaning folks to the owners. Definitely not a stuffy hotel, rather one where you feel comfortable and welcome, which is not always easy with kids in tow! Thank you for... More 

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Metropol-Spa, Leiter Front Office at Hotel Metropol & Spa Zermatt, responded to this review

Dear 904Amy45 It has been a great pleasure for us to read your review. Good to hear that you enjoyed one of our family rooms and that our welcome and personal service satisfied you. We hope to see you again in the future for another great holiday. Best regards from Zermatt Marina Schnittker More 

Beverly, MA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 13, 2015

Simply put, we loved the Metropol, Zermatt. First we were immediately greeted by one of the wonderful owners named Gabriel, who already knew our names. The hotel is close to everything, including great hiking trails. And after a long day's hike down from the alpine gardens, we took advantage of the cleanest, most spotless, most pleasurable spa and pool that... More 

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Montreux, Switzerland
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed July 20, 2014

When in Zermatt, we always choose to go to this very pleasant hotel ! It is ideally situated, not far from the railway station, in a quiet location ! Family owned, the owners are charming and make every effort to make your stay a wonderfull memory ! And the hotel is located only 5 minutes away from the ( busy... More 

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Sydney
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

We are here now. Arrived yesterday to perfect blue skies and the wonderful Matterhorn views. Greeted by the lovely friendly owners. Our room is fantastic, so comfortable. Bed is soft and cosy. Breakfast this morning was very good in a lovely setting. Staff are always smiling. Bar and restaurant area are charming. Very happy with choosing the Metropol Hotel. Glenys... More 

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Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 23, 2014

We have had an eight day holiday in the wonderful Hotel Metropol & Spa in Zermatt. The friendliness and helpfulness from Franzisk and Gabriel and their very professional team was very much appreciated and helped to improve the pleasure of our holiday. As a non skier (my partner is the skier) I contacted the Hotel and spoke to Yvonne who... More 

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