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BEST WESTERN PLUS Alpen Resort Hotel

Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
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BEST WESTERN PLUS Alpen Resort Hotel
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Ranked #51 of 110 Hotels in Zermatt
A recent review
4 of 5 stars reviewed 3 days ago
Basant74 Kolkata (Calcutta), India
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332 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Kolkata (Calcutta), India
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

The rooms which I got were good and also the food was really good. The room was quite spacious and provided with most of the necessary amenities. The location was also quite good and not very far from the station. It has 2 swimming pools. I liked the pool and also the games room. Would surely recommend others to visit... More 

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sanfrancisco,ca
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

nice big room #41. you can see Matterhorn from lobby. very good breakfast. nice bed. only issue is bathroom has glass doors so it's easy to see. (ok for couples but with kids it's very hard). good drop off service. near to train station and market.

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winnipeg
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here 2 weeks ago as part of Trafalgar tour. We were given the family room which worked great for 3 friends travelling together. We wee lucky enough to be facing the Matterhorn. Weather was awesome so we had clear views all the time. We weren't that impressed with the breakfast.

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear lina Thank you very much for staying with us! We are happy to hear that you liked the family room, the view and that the weather was that amazing during your stay. Best regards from Zermatt Manuel Aufdenblatten, Assistant Manager More 

Dallas, Texas
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in the family room and it was terrific - clean room, clean beds and a killer view. Traveled with two friends, but the layout worked out great with each of us getting our own bed. Close to a small market for groceries and such, but really you are close to everything in the city.

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest Thank you very much for staying with us. It's great to hear that you liked the family room and the view. Would be pleasure for us to welcome you again. Best regards to Dallas from Zermatt Manuel Aufdenblatten, Assistant Manager More 

Bremen, Germany
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got upgraded and got a huge room + balcony with the view of the Matterhorn. The train station is close by and so is a supermarket to get some groceries. The one mountain railway is near the hotel, but the one to the Matterhorn is further away, but gives you a nice walk thru the town to see the... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear trippledecker Thank you for staying with us and we are happy to hear that you enjoyed the upgrade to a panorama room with matterhorn view. Also great to hear that you liked to location of the hotel (the train station is about 400 meters away and the grocery store Denner about 250 meters and in winter we provide evey... More 

Vienna, Austria
Level Contributor
91 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Coming from the railway station, it takes about 10 minutes walk. The hotel has nice features like a spa and a swimming pool. It's a place with a type of furniture you'll expect in Switzerland, specially in cosy town like Zermatt. From the hotel you are in a few minutes in the centre of town, if you have problems walking,... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear JRS-Vienna Thank you for chosing the Best Western Alpen Resort for your stay. Great to hear that you liked our pool and the type of furniture we have. As you mention, the train station and the main street are only some minutes away (400 meters). For arrival and departure, we offer a free shuttle taxi service for all guests.... More 

Barrington, New Hampshire
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here as a part of Trafalgar Tour's Best of Switzerland tour. We'd stayed in Zurich and Evian les Bains but this hotel in Zermatt has been our favorite so far. It's really a delight and is a classic Swiss hotel. Decor is beautiful. Rooms look vintage but are very stylish and clean. There is no cell reception in the... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear John L Great to hear that you enjoyed your stay in Zermatt and that you liked our wooden hotel decor and our refubished rooms. It is important for us, to offer strong wifi to our guests (strong access point on every floor and only 5 rooms per floor). Best regards to NH from Zermatt Manuel Aufdenblatten, Assistant Manager More 

Brisbane, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our room was amazing at the very top in the Attic. We accessed this after the lift by a staircase. Bit difficult if you have heavy luggage, however, so worth the struggle! This room was huge. We woke in the mornings to views of the Matterhorn and surrounding snow covered peaks. Bliss! Room was serviced daily, bathroom was modern and... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Sue B Thank you for staying with us and thank you also for this wunderful review. It is so nice to hear that you liked your attic room with the southfacing balcony and matterhorn view, the location and our breakfast with champagne. It will be a pleasure for me to forward the compliment to Diana, our masseuse, and Philip,... More 

Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in Best Western hotel for two days and it was wonderful stay there. The place itself was wonderful covered in snow and we loved the hotel and the place zermatt. Zermatt is a must visit place in your life.

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Kuriakose1 Great to hear that you enjoyed your 2 days stay in our hotel. Would be a pleasure for us to welcome you again next winter. Best regards from sunny Zermatt Manuel Aufdenblatten, Assistant Manager More 

Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The most memorable thing about our stay was the wonderful view of Matterhorn from our room. We never tired of it and would keep gazing at the vista whether it was early in the morning or very late in the day. The room was spacious and with a small room within the room it was almost like a suite. The... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Aniruddha J Thank you for staying with us. We are happy to hear that you liked your triple room with matterhorn view and the breakfast / restaurant. Regarding your point with the bathroom door: You are right, there is no possibility to lock the door but the door is made of frosted glass and it is not possbile to... More 

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