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BEST WESTERN PLUS Alpen Resort Hotel

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Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
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BEST WESTERN PLUS Alpen Resort Hotel
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BEST WESTERN PLUS Alpen Resort Hotel
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288 reviews from our community

Traveler rating
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    10
    5
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106
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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1 review
5 of 5 stars Reviewed 2 weeks ago

This was our first time to Zermatt and stayed in this amazing hotel! Rooms are very comfortable & spacious. Food is incredible! Staff are extremely accommodating- our waiter, called Genaro, was very friendly, professional and helpful and made our experience memorable! The salt water pool and spa area is lovely; very relaxing and just what you need after a long... More 

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Berlin, Germany
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Positive points: Generally (and for Zermatt) good value for money, helpful staff, clean rooms, good facilities for skiing equipment, decent SPA area. Negative points: Rather outdated interiors, small bathroom and mould at bathroom windows...

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Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We have stayed in several Best Western properties - this was our favorite. From the gorgeous pool area, sauna facilities, the restaurant & bar with its friendly staff and the general easy atmosphere. Last but not least, stunning view on the Matterhorn and the Zermatt ski resort.

Was this review helpful? Yes 1
Chesterfield
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Located within an easy walk from the train station or a short taxi ride. Stayed in room 603 from 28/2/2015 - 7/3/2015. Nice large room with plenty of storage space. Ski locker located in a separate annexe but still accessible without going outside - each room as its own ski locker with key provided on check in. Sunnegga funicular and... More 

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Rob_Sar, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in our hotel and that you liked your room, the ski locker, the location of the half board meals. It's a pleasure for me to pass on the compliment... More 

Senior Contributor
34 reviews 34 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Well situated hotel with large rooms and great Matterhorn view. Lounge and restaurant zone are cosy but would need a little refresh. The dark side of this hotel is somthing you notice immediately: the service is poor and out of some exceptions you really feel like you disturb the employees. We were a group of 40, well filling up the... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Nic U, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed the hotel location and our panorama rooms with matterhorn view. We are very sorry if there was some problem with our service, we will try to improve this in the... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2015 via mobile

Nice hotel with a fair price for Zermatt and the service provided. The staff is really nice, professional, client-oriented and well manage. The pool is amazing. Breakfast can be improve (with salmon and a bigger choice of tee for example)

Was this review helpful? Yes 2
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Matcislux, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay and that you liked our pool. It's a pleasure for me to pass on the compliment to our staff. Thank you also for the note to improve our breakfast... More 

Budapest, Hungary
2 reviews
5 of 5 stars Reviewed February 9, 2015

I have stayed there several times and it has been a great experience every single time. Everyone who works there are always pleasant and quick to help. The rooms are very nice and fully stocked. The hotel is only 4-5 minutes walking away from Sunnegabahn in fully clothed ski gear. The food is great and there's almost a great atmosphere... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Pioter, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay. It's a pleasure for me to pass on the compliment to our staff. Best regards from Zermatt to Budapest and we hope to welcome you back with us again.... More 

antwerpen
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 30, 2015

Quiet area with nice view. Very friendly athmospere. Quality of breakfast and evening dinner is outstanding. Spa and fittness are useful but not very modern. Charming family Aufdenblatten! Pitty of high swissfrank...

Review collected in partnership with Best Western

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear frank, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay. It's a pleasure for me to pass on the compliment to our chef, thank you! Best regards from Zermatt to Antwerpen and we hope to welcome you back with... More 

Zurich, Switzerland
Top Contributor
71 reviews 71 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 7, 2015

I highly recommend this hotel, particularly for families. We had an apartment which consisted of two bedrooms, two toilets and a large sitting area. The hotel was about a 8 minute walk from zermatt station and the main mountain railway. The hotel have an electric bus and they take you ( or your luggage ) back to the station. We... More 

Was this review helpful? Yes 2
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear HJackson, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in our recently renovated Family Suite with two bed rooms. It's a pleasure for me to pass on the compliment to our chef, thank you! Best regards from Zermatt... More 

Guildford, United Kingdom
1 review
5 of 5 stars Reviewed January 5, 2015

We have just spent Christmas 2014 at this lovely hotel in the stunning resort of Zermatt. What an enchanting part of the world. We would thoroughly recommend anyone thinking of visiting Zermatt to secure accommodation at The Alpen Resort. We could not fault it. The south facing room was perfect. So clean and comfy. The food, both at breakfast and... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Cynde S, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in our Hotel and also Zermatt at this time with the mentioned blue skies and sunny days. It's a pleasure for me to pass on the compliment to... More 

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