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BEST WESTERN PLUS Alpen Resort Hotel

Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Hotel amenities
BEST WESTERN PLUS Alpen Resort Hotel
Best prices for: 1 room 1 guest
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Ranked #51 of 110 Hotels in Zermatt
A recent review
5 of 5 stars reviewed 6 days ago
englekingl Moline, Illinois
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316 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Moline, Illinois
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Wonderful,awesome, beautiful and scenic view from my balcony room. Adorable single room. awesome shower. Great location on the edge of town. Breakfast was good and sufficient. Looked everything. Good beer at their little lobby bar.i would love to stay here again. There is a mini fridge answer safe in the room. There is a pool but I never found it.... More 

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Gurgaon
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Easily one of the best hotel in Switzerland with such a nice location and view. Large rooms with attached room for kids, high speed wifi and nice breakfast though limited options for vegetarians. You can see Matterhorn right from your room balcony. Very helpful and friendly staff. No negatives at all.

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Christchurch, New Zealand
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights and found the hotel a mix that we feel adds up to 3.5 stars (rounded up to 4 stars). NOT SO GOOD (get this out of way first) - was hot in rooms, no air-conditioning, so hot nights. Did have one door (no other windows that opened) that we left open all night, which... More 

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San Mateo, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked Residence Patricia affiliated with this hotel. The keys for Patricia are handed out in Best Western. We got a free upgrade to Best Western itself. Based on internet reviews it's actually better than Patricia and also comes with a kitchen. The hotel is quite old, but it was very clean and everything was 100% functional. The rooms have... More 

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Ahmedabad, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there for one night, as i was to board glacier express. Very nice location. Wooden roof & floor was felt attrective to indian tourist like me, who is more accoustomed to cement & steel places. Wonderful views from balcony. Cozy place.

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Ahmedabad, India
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a nice time. The hotel staff is very friendly and courteous. It is short walk from the station and the rooms have great views of the Matterhorn. Would request anybody to take a room with the Matterhorn view with a balcony.

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Nvparkih Thank you very much for staying with us. It's great to hear that you enjoyed your stay in one of our panorama double room with matterhorn view. It would be a pleasure for us to welcome you again - Best regards Manuel Aufdenblatten, Assistant Manager. More 

Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this place for a one night stay in Zermatt and was not quite sure what to expect. I was pleasantly surprised and would definitely recommend this location. The staff were very helpful and friendly. The room was well equipped, with a great view. Breakfast had a good variety of items with plenty of seats.

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Ottawaone Thank you for staying with us. We are happy to hear that you enjoyed your one-night stay in our Hotel and that you liked our hotel staff, the room and the breakfast too. If I may ask, why did you have low expectiations? Best regards from Zermatt and it would be a pleasure to welcome you again. Manuel... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 21, 2015

We were visiting Zermatt for a family vacation. The hotel is quite close tot eh station and also offers a pickup from the station (Zermatt is a car free village). The hotel is very cosy and comfortable. Room size was quite big by European standards. Highly recommended for families. The balcony had breathtaking view of the Matterhorn. The hotel staff... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Sreejita Thank you for choosing us. We are happy to hear that you enjoyed the location of our hotel and our free pick-up Service. All Alpen Resort guests can call us from the free hotel phone at the train station and we will pick them up. It's also nice to hear that you liked your family room (all with... More 

Morecambe, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 18, 2015

Stayed here for 2 nights in May and we were given a ground floor room. 601. Whilst the room was large, it was on a sub basement level underneath tennis courts. The room must have been one of the very few in Zermatt with no view whatsoever! The room opened onto a sunken lawned area which overlooked a large hedge.... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear KeaMorecambe On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The mentioned garden rooms are our "Economy Double Rooms" (best Price... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 16, 2015

The hotel I spread out over several building, with an extensive underground pool and fitness area, which adds to it's character. Half board food very good, with traditional dishes. Fell short of five stars in my view because the service was a bit lacking. Eg bag tracer from station was declined as it was only available on day of arrival... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Steve Thank you for choosing us for your stay in Zermatt. We are happy to hear that you enjoyed our pool area and the meals in the evening. Unfortunately I dont understand the phrase with the bag and the station. We provide a free shuttle service from the station to the hotel on day of arrival (give us a... More 

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