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BEST WESTERN PLUS Alpen Resort Hotel

Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
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BEST WESTERN PLUS Alpen Resort Hotel
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339 Reviews from our TripAdvisor Community

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Traveler rating
    185
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greater London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hard to beat if you get the weather to see the Matterhorn which we did. Room quality was great - clean, spacious and bathrooms very modern. Balconies are joined to next room which was abit strange but view made up for it. Staff were very helpful, plenty of choice for breakfast, pool and facilities good. No complaints. Would have been... More 

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Denver, Colorado
Level Contributor
165 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Location is absolutely great, 3 blocks to train station and town center, our room #102 had a fantastic view of the Matterhorn. Very quiet and clean, breakfast was also very good and complete. Staff could be a little friendlier, but a great place to stay!

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is located very near to the station, however hotel provides free transport in small electric vehicles as Zermatt is a no vehicle zone. The hotel has excellent view of the snow clad mountains. During our visit in May the temperature was -4 degrees, however the room was cosy and comfortable. The hotel has excellent food and wine menu... More 

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2 reviews
3 of 5 stars Reviewed 3 weeks ago

Our hotel seemed to be at the wrong end of the wonderful town of Zermatt. All the action takes place in the main part of town and then further up towards the Matterhorn access points. Our room was reasonable with a limited view of part of the valley below, however the shower recess was quite small and slippery which proved... More 

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London, United Kingdom
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Alpen hotel is located within walking distance of the train station. Our room had a nice balcony and a good view of the Matterhorn. The only downside is that noise travels easily through the walls, but this will depend on the neighbours. The staff was very welcoming and helpful -- with a special mention for Michela in the dining... More 

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Kolkata (Calcutta), India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms which I got were good and also the food was really good. The room was quite spacious and provided with most of the necessary amenities. The location was also quite good and not very far from the station. It has 2 swimming pools. I liked the pool and also the games room. Would surely recommend others to visit... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest Thank you for staying with us. We are happy to hear that you enjoyed your stay in our hotel and especially to pool and the games room. Thank you very much for the recommendation. Best regards from Zermatt to Calcutta Manuel Aufdenblatten, Assistant Manager More 

sanfrancisco,ca
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

nice big room #41. you can see Matterhorn from lobby. very good breakfast. nice bed. only issue is bathroom has glass doors so it's easy to see. (ok for couples but with kids it's very hard). good drop off service. near to train station and market.

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear kenpat Thank you for staying with us. We are happy to hear that you enjoyed the panorama dobule room #41, from which you can see the matterhorn too. Also nice to hear that you liked the breakfast (from 7am - 11am), the free taxi service and the location near to the train station. Regarding the glass door of the... More 

winnipeg
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 21, 2015

Stayed here 2 weeks ago as part of Trafalgar tour. We were given the family room which worked great for 3 friends travelling together. We wee lucky enough to be facing the Matterhorn. Weather was awesome so we had clear views all the time. We weren't that impressed with the breakfast.

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear lina Thank you very much for staying with us! We are happy to hear that you liked the family room, the view and that the weather was that amazing during your stay. Best regards from Zermatt Manuel Aufdenblatten, Assistant Manager More 

Dallas, Texas
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 20, 2015

Stayed in the family room and it was terrific - clean room, clean beds and a killer view. Traveled with two friends, but the layout worked out great with each of us getting our own bed. Close to a small market for groceries and such, but really you are close to everything in the city.

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest Thank you very much for staying with us. It's great to hear that you liked the family room and the view. Would be pleasure for us to welcome you again. Best regards to Dallas from Zermatt Manuel Aufdenblatten, Assistant Manager More 

Bremen, Germany
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 13, 2015

We got upgraded and got a huge room + balcony with the view of the Matterhorn. The train station is close by and so is a supermarket to get some groceries. The one mountain railway is near the hotel, but the one to the Matterhorn is further away, but gives you a nice walk thru the town to see the... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear trippledecker Thank you for staying with us and we are happy to hear that you enjoyed the upgrade to a panorama room with matterhorn view. Also great to hear that you liked to location of the hotel (the train station is about 400 meters away and the grocery store Denner about 250 meters and in winter we provide evey... More 

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