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BEST WESTERN PLUS Alpen Resort Hotel

4.0 of 5 Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
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BEST WESTERN PLUS Alpen Resort Hotel
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BEST WESTERN PLUS Alpen Resort Hotel
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280 reviews from our community

Traveler rating
    160
    82
    24
    9
    5
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105
79
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3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Nice hotel with a fair price for Zermatt and the service provided. The staff is really nice, professional, client-oriented and well manage. The pool is amazing. Breakfast can be improve (with salmon and a bigger choice of tee for example)

Was this review helpful? Yes 2
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Matcislux, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay and that you liked our pool. It's a pleasure for me to pass on the compliment to our staff. Thank you also for the note to improve our breakfast... More 

Budapest, Hungary
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed there several times and it has been a great experience every single time. Everyone who works there are always pleasant and quick to help. The rooms are very nice and fully stocked. The hotel is only 4-5 minutes walking away from Sunnegabahn in fully clothed ski gear. The food is great and there's almost a great atmosphere... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Pioter, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay. It's a pleasure for me to pass on the compliment to our staff. Best regards from Zermatt to Budapest and we hope to welcome you back with us again.... More 

antwerpen
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Quiet area with nice view. Very friendly athmospere. Quality of breakfast and evening dinner is outstanding. Spa and fittness are useful but not very modern. Charming family Aufdenblatten! Pitty of high swissfrank...

Review collected in partnership with Best Western

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear frank, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay. It's a pleasure for me to pass on the compliment to our chef, thank you! Best regards from Zermatt to Antwerpen and we hope to welcome you back with... More 

Zurich, Switzerland
Top Contributor
71 reviews 71 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 7, 2015

I highly recommend this hotel, particularly for families. We had an apartment which consisted of two bedrooms, two toilets and a large sitting area. The hotel was about a 8 minute walk from zermatt station and the main mountain railway. The hotel have an electric bus and they take you ( or your luggage ) back to the station. We... More 

Was this review helpful? Yes 2
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear HJackson, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in our recently renovated Family Suite with two bed rooms. It's a pleasure for me to pass on the compliment to our chef, thank you! Best regards from Zermatt... More 

Guildford, United Kingdom
1 review
5 of 5 stars Reviewed January 5, 2015

We have just spent Christmas 2014 at this lovely hotel in the stunning resort of Zermatt. What an enchanting part of the world. We would thoroughly recommend anyone thinking of visiting Zermatt to secure accommodation at The Alpen Resort. We could not fault it. The south facing room was perfect. So clean and comfy. The food, both at breakfast and... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Cynde S, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in our Hotel and also Zermatt at this time with the mentioned blue skies and sunny days. It's a pleasure for me to pass on the compliment to... More 

St. Petersburg, Florida
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 5, 2015

If this is a four star resort there really is a Santa Clus and he is me. Needless to say I was a bit disappointed with the overall stay. The room was good but nothing special. The real problem exists with service as there does not seem to be any. The Resturant was especially noteworthy for not having any idea... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Thomas B, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. On behalf of our entire team, I would like to apologise for not exceeding your expectations at the mentioned dinner in our restaurant. Your satisfaction is important to us and we will be using the feedback... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 4, 2015

I loved this resort , it was a great place for a toddler. There was a great play area for toddlers specifically and my son loved it. Our room had a great view of the Matterhorn from our balcony and it was a nice spacious room. Zermatt is a great vacation spot for families and we would most likely be... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear smita_pr, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you and your family and especially your son enjoyed your stay in our Hotel and our little playground area for children. Best regards from Zermatt and we are looking forward to welcome you... More 

Vadodara, Gujarat, India
Contributor
20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 3, 2015

Stayed for 2 nights with family and friend, this is nice property within Close Proximity of Zermatt Rail Station. Though it's Costly compared to other places in Swiss (This may be due to Zermatt being Favorite place Winter sports !!!), but provide good option with quite ambiance. Staff here is very nice and Helpful, this being our first trip to... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear hirenadhiya, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you and your family and friends enjoyed your stay in our Hotel. It's a pleasure for me to pass on the compliment to our staff. Best regards from Zermatt Manuel Aufdenblatten Assistant Manager More 

Rotherham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2014

4 friends had a great 3 night ski break at this hotel. It was excellent value for money, great breakfast, very nice clean rooms with large balcony, lovely rustic mountainside style reception bar and restaurant. The staff were very nice and it was vey close to the ski mountain train. If we go back to Zermatt we will return to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Adrian H Thank you very much for your feedback. We are happy to hear that you and your friends had a great stay in our hotel. Best regards to Rotterham from Zermatt and we are looking forward to welcome you again! Manuel Aufdenblatten More 

Ko Samui, Thailand
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 12, 2014

this hotel was clean and friendly, good service and i will be coming back in the near future for sure! The rooms are spacious and comfortable, food is excellent. the views from the hotel are out of this world with the early light over the mattahorn

Was this review helpful? Yes 2
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear kiteer Thank you very much for your feedback. Nice to hear that everything was perfect for you! Best regards to Ko Samui from Sunny Zermatt Manuel Aufdenblatten Assistant Manager More 

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Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#18 Ski-In / Ski-Out Hotel in Zermatt
#20 Family Hotel in Zermatt
#25 Spa Hotel in Zermatt
#33 Luxury Hotel in Zermatt
#57 Romantic Hotel in Zermatt

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