We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Alpen Resort Hotel

4.0 of 5 Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Hotel website
Special Offer
Complimentary bottle of wine
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
BEST WESTERN PLUS Alpen Resort Hotel
Professional photos View all
Browse nearby
BEST WESTERN PLUS Alpen Resort Hotel
Write a Review

274 reviews from our community

Traveler rating
    157
    81
    22
    9
    5
See reviews for
103
78
16
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (274)
  • Mar-May only
    (59)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (80)
All months
Zurich, Switzerland
Top Contributor
67 reviews 67 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I highly recommend this hotel, particularly for families. We had an apartment which consisted of two bedrooms, two toilets and a large sitting area. The hotel was about a 8 minute walk from zermatt station and the main mountain railway. The hotel have an electric bus and they take you ( or your luggage ) back to the station. We... More 

Was this review helpful? Yes 2
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear HJackson, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in our recently renovated Family Suite with two bed rooms. It's a pleasure for me to pass on the compliment to our chef, thank you! Best regards from Zermatt... More 

Guildford, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We have just spent Christmas 2014 at this lovely hotel in the stunning resort of Zermatt. What an enchanting part of the world. We would thoroughly recommend anyone thinking of visiting Zermatt to secure accommodation at The Alpen Resort. We could not fault it. The south facing room was perfect. So clean and comfy. The food, both at breakfast and... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Cynde S, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in our Hotel and also Zermatt at this time with the mentioned blue skies and sunny days. It's a pleasure for me to pass on the compliment to... More 

St. Petersburg, Florida
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If this is a four star resort there really is a Santa Clus and he is me. Needless to say I was a bit disappointed with the overall stay. The room was good but nothing special. The real problem exists with service as there does not seem to be any. The Resturant was especially noteworthy for not having any idea... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Thomas B, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. On behalf of our entire team, I would like to apologise for not exceeding your expectations at the mentioned dinner in our restaurant. Your satisfaction is important to us and we will be using the feedback... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved this resort , it was a great place for a toddler. There was a great play area for toddlers specifically and my son loved it. Our room had a great view of the Matterhorn from our balcony and it was a nice spacious room. Zermatt is a great vacation spot for families and we would most likely be... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear smita_pr, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you and your family and especially your son enjoyed your stay in our Hotel and our little playground area for children. Best regards from Zermatt and we are looking forward to welcome you... More 

Vadodara, Gujarat, India
Contributor
20 reviews 20 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for 2 nights with family and friend, this is nice property within Close Proximity of Zermatt Rail Station. Though it's Costly compared to other places in Swiss (This may be due to Zermatt being Favorite place Winter sports !!!), but provide good option with quite ambiance. Staff here is very nice and Helpful, this being our first trip to... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear hirenadhiya, Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you and your family and friends enjoyed your stay in our Hotel. It's a pleasure for me to pass on the compliment to our staff. Best regards from Zermatt Manuel Aufdenblatten Assistant Manager More 

Rotherham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2014

4 friends had a great 3 night ski break at this hotel. It was excellent value for money, great breakfast, very nice clean rooms with large balcony, lovely rustic mountainside style reception bar and restaurant. The staff were very nice and it was vey close to the ski mountain train. If we go back to Zermatt we will return to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Adrian H Thank you very much for your feedback. We are happy to hear that you and your friends had a great stay in our hotel. Best regards to Rotterham from Zermatt and we are looking forward to welcome you again! Manuel Aufdenblatten More 

Ko Samui, Thailand
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 12, 2014

this hotel was clean and friendly, good service and i will be coming back in the near future for sure! The rooms are spacious and comfortable, food is excellent. the views from the hotel are out of this world with the early light over the mattahorn

Was this review helpful? Yes 2
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear kiteer Thank you very much for your feedback. Nice to hear that everything was perfect for you! Best regards to Ko Samui from Sunny Zermatt Manuel Aufdenblatten Assistant Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

Best Western Alpen Resort is a fabulous hotel! The owner and staff were such helpful and friendly hosts. My room was large, beautifully furnished and clean. The Best Western Alpen Resort is just down the road from the hub of Zermatt, so whether you're looking for excitement or tranquility , this is the place to be. I couldn't have wished... More 

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Charlene Thank you for this great review. We are happy to hear that you liked your hotel room and our friendly staff. Best regards from sunny Zermatt Manuel Aufdenblatten Assistant Manager More 

Mons
Top Contributor
186 reviews 186 reviews
27 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed November 1, 2014

Easy downhill walk from the train station, although they could pick you up with one of those electric taxi car things that are freaking EVERYWHERE in Zermatt. For a town with no cars, you better keep your head on a swivel more than usual! Anyway, had the triple room up on the 4th floor, mountain view. Awesome. Great weather all... More 

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear HousingGuy Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you and your family enjoyed your stay and that you had a great time in your triple room with matterhorn view. It's a pleasure for me to pass on the compliment to our... More 

Birmingham, United Kingdom
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 25, 2014

Just a few minutes walk from the station, the hotel was easy to find and well-maintained. The staff were all friendly and helpful, particularly Front Office Manager, Philip Raber. Nice rooms. Breakfast fine, dinner quite OK. I would certainly be happy to stay here again. It looked one of the nicest hotels in the resort.

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear empire6200 Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in Zeramtt. It's a pleasure for me to pass on the compliment to Philip! Best regards to Birmingham from Zermatt Manuel Aufdenblatten Assistant Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS Alpen Resort Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Hotel.de, Priceline, Despegar.com, Cheap Tickets and Odigeo so you can book your BEST WESTERN PLUS Alpen Resort Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#16 Ski-In / Ski-Out Hotel in Zermatt
#18 Family Hotel in Zermatt
#21 Spa Hotel in Zermatt
#29 Luxury Hotel in Zermatt
#56 Romantic Hotel in Zermatt

100 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (53)
Viewed
Hotel & grounds (6)
Viewed
Dining (2)
Viewed
View from room (6)
Viewed
Bathroom (2)
Viewed
Room/suite (13)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Hotel & grounds (17)
Viewed
Bathroom (7)
Viewed
Dining (2)
Viewed
Room/suite (11)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay