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BEST WESTERN PLUS Alpen Resort Hotel

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Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
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BEST WESTERN PLUS Alpen Resort Hotel
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BEST WESTERN PLUS Alpen Resort Hotel
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305 reviews from our community

Traveler rating
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    11
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were visiting Zermatt for a family vacation. The hotel is quite close tot eh station and also offers a pickup from the station (Zermatt is a car free village). The hotel is very cosy and comfortable. Room size was quite big by European standards. Highly recommended for families. The balcony had breathtaking view of the Matterhorn. The hotel staff... More 

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Morecambe, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed here for 2 nights in May and we were given a ground floor room. 601. Whilst the room was large, it was on a sub basement level underneath tennis courts. The room must have been one of the very few in Zermatt with no view whatsoever! The room opened onto a sunken lawned area which overlooked a large hedge.... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear KeaMorecambe On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The mentioned garden rooms are our "Economy Double Rooms" (best Price... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel I spread out over several building, with an extensive underground pool and fitness area, which adds to it's character. Half board food very good, with traditional dishes. Fell short of five stars in my view because the service was a bit lacking. Eg bag tracer from station was declined as it was only available on day of arrival... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Steve Thank you for choosing us for your stay in Zermatt. We are happy to hear that you enjoyed our pool area and the meals in the evening. Unfortunately I dont understand the phrase with the bag and the station. We provide a free shuttle service from the station to the hotel on day of arrival (give us a... More 

Oxford, UK
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very friendly and welcoming staff. We were given a suite with balcony and a beautiful lounge. Very comfortable! Our meals were in the Alpenresort over the weekend which was a welcoming walk before and after dinner. Ver friendly dining room manageress, Michaela, and the meals were good. Pleasant experience and not too far away from the stations. Would recommend! We... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Tina, Thank you for choosing us for your stay in Zermatt. We are happy to hear that you enjoyed the meals and it is a pleasure for me to pass on the compliment to Michaela. It would be a pleasure for us to welcome you again. Best regards to Oxford from Zermatt. Manuel Aufdenblatten Assistant Manager More 

Southampton, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, with clean and large rooms. It is part of a resort which has a lot of amenities. Dinner at the Matterhorn restaurant was good. Wifi in the room was a bit flaky --- something which I did not expect, considering the price we were paying. The location is great .... about 5 mins walk from the train station... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Anis Desk, Thank you for choosing the Best Western Plus Alpen Resort Hotel and for taking time to leave your comment here. We are happy to hear that you enjoyed your big and clean room and the dinner in our restaurant Matterhorn. About the Wifi: Last year we installed on every floor new access points with great coverage. Could... More 

Livingston, United Kingdom
Top Contributor
57 reviews 57 reviews
40 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had booked to stay at Residence Patricia but were upgraded to the main hotel. The room was a good size with a small kitchenette area. It was all very clean and well equipped. Wifi was free and fast. There are two pools (one salt water) and each has sauna and steam room facilities, with refreshments provided. All in all... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear darphilip, Thank you for choosing the Best Western Plus Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed theUpgrade and our Spa Area. Please be aware, that there are only a few rooms with kitchenette and they are usually not bookable through the Alpen Resort Hotel, only via... More 

Nottingham, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Matterhorn Panorama view rooms are worth booking. Rooms are spacious and well equipped with good views across the town towards the Matterhorn. Hotel is only 400 yards from the Railway Station and there is a complimentary electric car pick up from there if you phone ahead. Also 400 yards from the Gornergrat Railway up into the mountains. The real drawback... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Thrumptonpie, Thank you for choosing the Best Western Plus Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in the Panorama Double Room with Matterhorn view. Best regards from Zermatt to Nottingham Manuel Aufdenblatten Assistant Manager More 

Perth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 18, 2015

Recent stay here with 2 young children. On the plus side the hotel room was great - we had a family room with 2 bedrooms, a large sitting room and 2 bathrooms. The beds were comfortable and the room was perfect with the children. There was also free wifi with a very good connection speed. The location is good, just... More 

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Christina H, Thank you for choosing the Best Western Plus Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your family suite for 4 persons. It's also nice to hear that you liked the fast WiFi, the Pool area, the location and the friendly recpetion staff including the... More 

Bracknell
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 11, 2015

Great hotel, split into different buildings. Good quality breakfast. Beautiful pool. Very spacious, clean family room, sitting room and separate toilet for guest and kids own room. Free taxi pick up and drop of from the station. Only 5 minute walk to centre of town /station. Will recommend!

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear adscutting, Thank you for choosing the Best Western Plus Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in the family room. Best regards from Zermatt to Bracknell Manuel Aufdenblatten Assistant Manager More 

Milano
Contributor
19 reviews 19 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 6, 2015

We stayed in Zermatt for 3 nights and it was very pleasant and nice. The hotel is in a very good location, near the center of zermatt and near the public transportation to go directly on the ski resorts. The hotel has also a nice spa and swimming pool. All the staff have been really helpful and kind Highly recommended!

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear davidedetta, Thank you for choosing the Best Western Plus Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your 3 night stay in our hotel and hat you liked our swimmingpool and the friendliness of our staff. It's a pleasure for me to pass on this compliment, thank... More 

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