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BEST WESTERN PLUS Alpen Resort Hotel

4.0 of 5 Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
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BEST WESTERN PLUS Alpen Resort Hotel
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BEST WESTERN PLUS Alpen Resort Hotel
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268 reviews from our community

Traveler rating
    152
    81
    21
    9
    5
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100
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3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rotherham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

4 friends had a great 3 night ski break at this hotel. It was excellent value for money, great breakfast, very nice clean rooms with large balcony, lovely rustic mountainside style reception bar and restaurant. The staff were very nice and it was vey close to the ski mountain train. If we go back to Zermatt we will return to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Adrian H Thank you very much for your feedback. We are happy to hear that you and your friends had a great stay in our hotel. Best regards to Rotterham from Zermatt and we are looking forward to welcome you again! Manuel Aufdenblatten More 

Ko Samui, Thailand
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 12, 2014

this hotel was clean and friendly, good service and i will be coming back in the near future for sure! The rooms are spacious and comfortable, food is excellent. the views from the hotel are out of this world with the early light over the mattahorn

Was this review helpful? Yes 2
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear kiteer Thank you very much for your feedback. Nice to hear that everything was perfect for you! Best regards to Ko Samui from Sunny Zermatt Manuel Aufdenblatten Assistant Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

Best Western Alpen Resort is a fabulous hotel! The owner and staff were such helpful and friendly hosts. My room was large, beautifully furnished and clean. The Best Western Alpen Resort is just down the road from the hub of Zermatt, so whether you're looking for excitement or tranquility , this is the place to be. I couldn't have wished... More 

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Charlene Thank you for this great review. We are happy to hear that you liked your hotel room and our friendly staff. Best regards from sunny Zermatt Manuel Aufdenblatten Assistant Manager More 

Mons
Top Contributor
173 reviews 173 reviews
25 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed November 1, 2014

Easy downhill walk from the train station, although they could pick you up with one of those electric taxi car things that are freaking EVERYWHERE in Zermatt. For a town with no cars, you better keep your head on a swivel more than usual! Anyway, had the triple room up on the 4th floor, mountain view. Awesome. Great weather all... More 

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear HousingGuy Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you and your family enjoyed your stay and that you had a great time in your triple room with matterhorn view. It's a pleasure for me to pass on the compliment to our... More 

Birmingham, United Kingdom
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 25, 2014

Just a few minutes walk from the station, the hotel was easy to find and well-maintained. The staff were all friendly and helpful, particularly Front Office Manager, Philip Raber. Nice rooms. Breakfast fine, dinner quite OK. I would certainly be happy to stay here again. It looked one of the nicest hotels in the resort.

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear empire6200 Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your stay in Zeramtt. It's a pleasure for me to pass on the compliment to Philip! Best regards to Birmingham from Zermatt Manuel Aufdenblatten Assistant Manager More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 18, 2014

Was supposed to be staying at Rèsidence Patricia apartments (owned by Best Western), but when we checked in, the reception had upgraded us to the main resort which came as a pleasant surprise. Located about 5 mins walk away from Zermatt train station and you are immediately in the town centre. You can cover the main street in about 30... More 

Was this review helpful? Yes
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear dazkool Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy to hear that you enjoyed your upgrade to our nearby sister Hotel Arca Residence & Spa. Best regards to the UK from sunny Zermatt Manuel Aufdenblatten Assistant Manager More 

Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 29, 2014

We were picked up at the train station with their cute electric taxi that impressed my kids. The staffs were friendly and professional, the room with the huge bathroom we had was spacious. The beds were comfortable . The breakfast was great. Didn't have time to swim in the heated pool. Wish we had more time to stay here.

Was this review helpful? Yes 3
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Agustha Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your room with the huge bathroom and the breakfast! Best regards from sunny Zermatt Manuel Aufdenblatten More 

Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 21, 2014

This hotel is pretty cute & sweet. It has a very spacious bedroom with a balcony. We had to open the windows and door to let the fresh cool air in. Natural air conditioning! Truly the enjoy the stay in Zermatt! Amazing place to be!

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Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear MasCharmedOne Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your spacious room and the fresh and natural air from our mountains. . Best regards to Singapore from Zermatt Manuel Aufdenblatten Assistant Manager More 

Grand Rapids, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2014

The hotel is a great location, 5 minute walk to the town center, train station. Our room was very nice and our teenage son had his own little space with a separate bed. The views are amazing and watching the sheep on the hillside was so fun to hear them "talking"

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear jan Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed your triple room with the seperate bedroom for your son and the views from the balcony. Best regards to Grand Rapids in Michigan from sunny Zermatt! Manuel Aufdenblatten Assistant Manager More 

Levittown, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 11, 2014

Had a nice experience at this hotel. We reached late in evening from interlaken. Since it was raining , we thought our tour would have been spoiled. but the person at the reception just gave us some info and a free upgrade. Good morning breakfast and the hotel is nearby from station.

Was this review helpful? Yes 1
Manuel A, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear AmarNaik Thank you for choosing the Best Western Alpen Resort Hotel and thank you for taking time to leave your comment here. We are happy that you enjoyed the upgrade we were able to give you and the breakfast buffet! Best regards to Levittown in Pennsylvania from sunny Zermatt Manuel Aufdenblatten Assistant Manager More 

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Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#14 Ski-In / Ski-Out Hotel in Zermatt
#18 Family Hotel in Zermatt
#20 Spa Hotel in Zermatt
#28 Luxury Hotel in Zermatt
#54 Romantic Hotel in Zermatt

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