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All 116 Zermatt hotels

BEST WESTERN Alpen Resort Hotel

4.0 of 5 Resort   |   Spisstrasse 52, Zermatt 3920, Switzerland
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Ranked #45 of 116 hotels in Zermatt
A recent review
5 of 5 stars reviewed 1 week ago
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234 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped in Zermatt and stayed at this hotel for 2 nights as we were on a 7-day Switzerland group tour. Amongst all the hotels where we stayed, this one was the best. We stayed in the building that's right next to the main hotel building with the reception. Rooms were super large. We also had a separate kid's room.... More

Was this review helpful? Yes 1
Pompano Beach, Florida
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Pre booked the hotel for a smoking free room and was given one with a strong smell of smoke. The hotel staff responded right away and offered a nicer room than the originally booked. Many smokers in the hotel, the 3rd floor is designated for smokers, and you will smell the smoke just by walking the halls.

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Top Contributor
63 reviews 63 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're lucky, you might have a view of the Matterhorn from your room. This hotel has several different buildings and we were in the Arca building which had the Swiss pine cupboards, a nice balcony and the ubiquitous duvets which keep you warm when you leave your windows open. The breakfast buffet is very nice with hot and cold... More

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Senior Contributor
31 reviews 31 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So I'm thinking, Best Western (a US chain) in Switzerland???!!!! How bad will this be? Cast aside your doubts, this is one of the nicest Best Westerns you will ever stay in. Our rooms were superb and included a loft. Best of all was the view of the Matterhorn from our living room window and deck. The staff were incredibly... More

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Los Angeles, California
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 3 nights at this wonderful hotel. Our room had a direct view of the Matterhorn. Our room was quite large & very clean. A refrigerator was in the room as well. Our room was very quiet -- we didn't hear any noise from either the street or neighbors. The hotel is located near the center of town. It's... More

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Top Contributor
103 reviews 103 reviews
57 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were travelling in a tour group, so can't comment on price, but our room on the 3rd floor faced mountains, had a balcony and small kitchen. Very comfortable king size bed, 2 singles pushed together, which seems to be the norm. Plenty of space, wifi, even some English TV channels. Zermatt is a lovely place, lots of quaint shops... More

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Bilaspur, India
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

just 500 mtrs from rail station its an excellent hotel for atleast days stay.market ,mcdonald,and basic megastores are nearby.location is excellent.2 bed appartments are very good and spacious,and electric cab services for station are there.for indians its bit difficult because breakfast is american.pool is thermally controlled and is one of the best pools.spa.sauna.sports outdoor as well as indoors all are... More

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Denia, Spain
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 5, 2014

This Hotel is split into 3 different blocks,The main Hotel building then 2 others,We were in block C,which held the swimming pool and Spa facilities,our room overlooked the Matterhorn and was well worth the extra.the staff were very helpful and the food a delight!

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Mumbai (Bombay), India
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 30, 2014 via mobile

Very good hotel very helpful staff perfect locations absolutely recommended even for breakfast they had a good spread I would definetly recommedate this place to everyone who are planning their visit to Zermart

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London, United Kingdom
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 26, 2014

Only had time to stay in Zermatt for 1 night (2days) and this hotel made me wish I had more time. There's a shuttle to pick you up as soon as you exit the train station (which is only about 5 minutes by foot anyways...) Staff was always polite and helpful on giving you information. The room was much larger... More

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Additional Information about BEST WESTERN Alpen Resort Hotel

Address: Spisstrasse 52, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN Alpen Resort Hotel 4*
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western

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Hotel & grounds (5)
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Room/suite (12)
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Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool
Hotel Style
#15 Family Hotel in Zermatt #16 Spa Hotel in Zermatt #21 Ski-In / Ski-Out Hotel in Zermatt #28 Luxury Hotel in Zermatt #57 Romantic Hotel in Zermatt
Hotel Class
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 
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