We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 116 Zermatt hotels

BEST WESTERN Alpen Resort Hotel

4.0 of 5 Resort   |   Spisstrasse 52, Zermatt 3920, Switzerland
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added BEST WESTERN Alpen Resort Hotel to your Saves list
BEST WESTERN Alpen Resort Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
86%
Ranked #48 of 116 hotels in Zermatt
A recent review
5 of 5 stars reviewed yesterday
KJ84037 Salt Lake City, Utah
  • Overview
  • Reviews (236)
  • Photos (97)
  • Amenities
  • Q&A
  • Room tips (50)
  • Location
  • More
Write a Review

236 people have reviewed this hotel

Traveler rating
    135
    67
    21
    9
    4
See reviews for
89
67
15
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a really good choice for a family hotel as there are large rooms, free breakfast, a good pool and sauna area and free Wi-Fi. The resort is a cut above most other Best Westerns I have stayed in. We had a family room with a beautiful Matterhorn view. The staff was friendly and helpful. I would definitely return... More

Was this review helpful? Yes
Durban, South Africa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Large rooms, comfy beds, good breakfast and reliable free wi-fi are just a few of the things which add to the allure of this hotel. Close to the centre of town, we had a room on the second floor of the "arca" building which offered the most amazing views of the surrounding countryside and beautiful photos at night with the... More

Was this review helpful? Yes
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stopped in Zermatt and stayed at this hotel for 2 nights as we were on a 7-day Switzerland group tour. Amongst all the hotels where we stayed, this one was the best. We stayed in the building that's right next to the main hotel building with the reception. Rooms were super large. We also had a separate kid's room.... More

Was this review helpful? Yes 1
Pompano Beach, Florida
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pre booked the hotel for a smoking free room and was given one with a strong smell of smoke. The hotel staff responded right away and offered a nicer room than the originally booked. Many smokers in the hotel, the 3rd floor is designated for smokers, and you will smell the smoke just by walking the halls.

Was this review helpful? Yes
Vermont
Top Contributor
64 reviews 64 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you're lucky, you might have a view of the Matterhorn from your room. This hotel has several different buildings and we were in the Arca building which had the Swiss pine cupboards, a nice balcony and the ubiquitous duvets which keep you warm when you leave your windows open. The breakfast buffet is very nice with hot and cold... More

Was this review helpful? Yes
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So I'm thinking, Best Western (a US chain) in Switzerland???!!!! How bad will this be? Cast aside your doubts, this is one of the nicest Best Westerns you will ever stay in. Our rooms were superb and included a loft. Best of all was the view of the Matterhorn from our living room window and deck. The staff were incredibly... More

Was this review helpful? Yes 1
Los Angeles, California
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 3 nights at this wonderful hotel. Our room had a direct view of the Matterhorn. Our room was quite large & very clean. A refrigerator was in the room as well. Our room was very quiet -- we didn't hear any noise from either the street or neighbors. The hotel is located near the center of town. It's... More

Was this review helpful? Yes 1
Mandurah
Top Contributor
103 reviews 103 reviews
57 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We were travelling in a tour group, so can't comment on price, but our room on the 3rd floor faced mountains, had a balcony and small kitchen. Very comfortable king size bed, 2 singles pushed together, which seems to be the norm. Plenty of space, wifi, even some English TV channels. Zermatt is a lovely place, lots of quaint shops... More

Was this review helpful? Yes 1
Bilaspur, India
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 23, 2014

just 500 mtrs from rail station its an excellent hotel for atleast days stay.market ,mcdonald,and basic megastores are nearby.location is excellent.2 bed appartments are very good and spacious,and electric cab services for station are there.for indians its bit difficult because breakfast is american.pool is thermally controlled and is one of the best pools.spa.sauna.sports outdoor as well as indoors all are... More

Was this review helpful? Yes 1
Denia, Spain
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 5, 2014

This Hotel is split into 3 different blocks,The main Hotel building then 2 others,We were in block C,which held the swimming pool and Spa facilities,our room overlooked the Matterhorn and was well worth the extra.the staff were very helpful and the food a delight!

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage BEST WESTERN Alpen Resort Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Alpen Resort Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Alpen Resort Hotel

Address: Spisstrasse 52, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN Alpen Resort Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Tingo, BookingOdigeoWL, Priceline, Otel and Venere so you can book your BEST WESTERN Alpen Resort Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western

97 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (51)
Viewed
Hotel & grounds (6)
Viewed
Dining (2)
Viewed
View from room (6)
Viewed
Bathroom (2)
Viewed
Room/suite (12)
Viewed
Other (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Hotel & grounds (17)
Viewed
Bathroom (7)
Viewed
Dining (2)
Viewed
Room/suite (11)
Viewed
Other (10)

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool
Hotel Style
#15 Family Hotel in Zermatt #17 Spa Hotel in Zermatt #22 Ski-In / Ski-Out Hotel in Zermatt #30 Luxury Hotel in Zermatt #57 Romantic Hotel in Zermatt
Hotel Class
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 
Number of rooms
50

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer