Rooms look like they have been remodeled so they are not bad. Had all of the basic essentials. Only complaint was that many people in our group had difficulty using the shower. A small refrigerator with drinks is provided, but it did not cool well at all. Breakfast was average. Best part was location. Very close to shops and restaurants.

We went in may - not a good month but still enjoyed the v stay. Had a mountain view room which you really should get. Only problem was we had a Crane right b in front b of the Matterhorn- so no photos from the room. I believe May is one of the months they can only build so probably... More

It is a good hotel with spacious rooms and excellent Wi- fi connectivity. The pool and spa are good but there was an awful smell in the lift lobby just outside the restaurant. The breakfast spread is limited with virtually nothing except bread and cornflakes for the vegetarians.The pick up and drop facility made it very convenient. The staff are... More

Have been staying here since the 1970's. Good location. Free Bus stop outside. Nice big rooms, not that modern but lovely balcony. Great view. Modernised spa in Arca building is lovely. Warm salt water pool with massage jets. Great sauna and steam room. Bed and breakfast only which was fab. Much nicer to go for a short walk up the... More

Stayed for 1 week in February to meet up and ski with a friend and also my daughter who lives and works in Zermatt. Despite being half term (the hotel was full), I found every single member of staff with whom I had contact, to be the most welcolming and attentive that I have ever encountered. Well done everyone! My... More

Stayed here for a week. The location is good for those who plan to ski in Sunnega area as it can be reached on foot within 5 min. The hotel consists of several blocks/buildings and we stayed in bldn.A, which has a swimming pool with salt warter - pretty cool, though the pool area didn't impress me much as per... More

I stayed at this hotel at the end of January with my wife and 8 year old son, room was of an excellent standard, very large with an upstairs (mesonet) for a separate sleeping area and a large balcony with spectacular views of the Matterhorn. The staff were first class especially in the restaurant, my son is a fussy eater... More

We stayed at Alpen Resort over Christmas holiday with our two children, 9 and 3 years old. We had a fantastic time. We had half-board (which includes breakfast and dinner.) First of all, the rooms are very comfortable. The staff is extremely friendly. There is a very good and rich breakfast buffet. I especially enjoyed the 3 minute boiled eggs... More

good location, friendly staff. close to skilift - about 5 min walk. not very fancy but clean, conveniently have two spa areas in both buildings. Also, if planning on private transfer from Geneva, STAY AWAY from skycab.com ! most rude customer service ever !