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All 116 Zermatt hotels

BEST WESTERN Alpen Resort Hotel

4.0 of 5 Resort   |   Spisstrasse 52, Zermatt 3920, Switzerland
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Ranked #52 of 116 hotels in Zermatt
A recent review
5 of 5 stars reviewed 1 week ago
Sarita1607 Mumbai (Bombay), India
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246 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Chester Springs, Pennsylvania, USA
Top Contributor
59 reviews 59 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The worst Hotel room I have ever stayed in during my 50+ years on this earth! Avoid A 12! It was so tiny that sitting on the toilet you could reach the sink in front of you. The shower was outside of the “bath room” (i.e. the small closet type room w/sink & toilet) & squeezed between the wall to... More

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Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for three nights in August 2014. The hotel is a lovely property just five minutes from the railway station. The room we were given was spacious and well appointed. It had a kitchen with a fridge, microwave, cooking range, cooking vessels, crockery & cutlery. This was really good as we cooked some of our meals as restaurants in... More

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Marshfield, Wisconsin
Top Contributor
102 reviews 102 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location near train station. English speaking staff, unique 4 person room. Bathroom modern stylish but not functional. Shower leaked on the floor in great quantities. Excellent breakfast. Good view of mountain, nice pool (fresh water). Good value for Zermatt.

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Norwich, United Kingdom
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited this hotel for 4 nights on a tour of Switzerland, and it was excellent. The service, rooms and food were all top-notch. The 5-course menu at dinner was superb, however, breakfast was very busy, even frantic, and additional staff should be provided to cope! All amenities are provided in the spacious and comfortable rooms, including free Wi-Fi, and... More

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Lausanne, Switzerland
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed for a couple of nights at the height of summer and this hotel was great for it. Just below the station, sufficiently far from the relentless daytime bustle of town, but still only a couple minutes walk. Breakfast was good, staff friendly. Our room was scrupulously clean and well-attired with a balcony and view to the north down the... More

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Salt Lake City, Utah
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a really good choice for a family hotel as there are large rooms, free breakfast, a good pool and sauna area and free Wi-Fi. The resort is a cut above most other Best Westerns I have stayed in. We had a family room with a beautiful Matterhorn view. The staff was friendly and helpful. I would definitely return... More

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Durban, South Africa
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 25, 2014

Large rooms, comfy beds, good breakfast and reliable free wi-fi are just a few of the things which add to the allure of this hotel. Close to the centre of town, we had a room on the second floor of the "arca" building which offered the most amazing views of the surrounding countryside and beautiful photos at night with the... More

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Senior Contributor
42 reviews 42 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 15, 2014

We stopped in Zermatt and stayed at this hotel for 2 nights as we were on a 7-day Switzerland group tour. Amongst all the hotels where we stayed, this one was the best. We stayed in the building that's right next to the main hotel building with the reception. Rooms were super large. We also had a separate kid's room.... More

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Pompano Beach, Florida
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 14, 2014

Pre booked the hotel for a smoking free room and was given one with a strong smell of smoke. The hotel staff responded right away and offered a nicer room than the originally booked. Many smokers in the hotel, the 3rd floor is designated for smokers, and you will smell the smoke just by walking the halls.

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Top Contributor
65 reviews 65 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 7, 2014

If you're lucky, you might have a view of the Matterhorn from your room. This hotel has several different buildings and we were in the Arca building which had the Swiss pine cupboards, a nice balcony and the ubiquitous duvets which keep you warm when you leave your windows open. The breakfast buffet is very nice with hot and cold... More

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Additional Information about BEST WESTERN Alpen Resort Hotel

Address: Spisstrasse 52, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Alpen Resort Hotel 4*
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western

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Room/suite (12)
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Hotel & grounds (17)
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Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool
Hotel Style
#17 Family Hotel in Zermatt #20 Spa Hotel in Zermatt #24 Ski-In / Ski-Out Hotel in Zermatt #32 Luxury Hotel in Zermatt #57 Romantic Hotel in Zermatt
Hotel Class
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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