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All 118 Zermatt hotels

BEST WESTERN Alpen Resort Hotel

4.0 of 5 Resort   |   Spisstrasse 52, Zermatt 3920, Switzerland
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Ranked #51 of 118 hotels in Zermatt
A recent review
5 of 5 stars Reviewed March 7, 2014
Nella15 Bern, Switzerland
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207 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Bern, Switzerland
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 7, 2014

We booked this hotel from a travel website a week before our last-minute trip to Zermatt during peak ski season. This was the only hotel available so we took it. When we arrived, the reception immediately informed us that the travel website made a mistake and should not have allowed the room to be booked for 4 people (2 adults,... More

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London
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 6, 2014

Good hotel with great staff, bit of a walk from village Central but is good if you like quite location. Good pool and sauna but steam room was out of order..close to all skiing lifts and train station. Good breakfast but runs out quick. Wifi is free and of good coverage / speed.

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Corbridge, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 3, 2014

Booked with Crystal (part of the Thompson empire) paid £2700 for half board in the Best Western, Alpen Resort Hotel - Zermatt. Marked as a four star plus by Crystal (Thompson) flew out and back with Thompson and again was a little cheesed off with the constant hectoring by the cabin staff, who tried to sell everything, including scratch cards!!... More

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Natick, Massachusetts
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 28, 2014

Our family of 5 stayed in a family room with Matterhorn view. The price was much better than other hotels with similar rating. My initial concerns with the hotel location versus accessing ski areas was unfounded. The Gonergrat train up the mountain is within easy walking distance with skis - we often took it down at end of day to... More

Was this review helpful? Yes 4
Ann Arbor, MI
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2014

This is our second stay at Best Western Alpen Resort. The hostess Inga again made us feel like home. We had booked two rooms since grandma came with us. One of the room has a separate bedroom so our 11-year-old has her own privacy. Our 4-year old stayed in the same room but there is a pullout couch he can... More

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New York City, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2014

Booked for New Years so rates were on the high side but expected that anywhere. Great location away from the bustle of the center of town. Room had great views of the mountains and Matterhorn. Rooms were clean and beds were pretty comfy but not plush like some high end hotels Ive been in. Down pillows were nice. Staff was... More

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Contributor
17 reviews 17 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 6, 2014

It was a nice stay by the end of January. The location of the hotel is a bit off center, however, it is not an issue at all. On the contrary, it I san opportunity to walk around. Rooms are not small, some of them are renovated some not. We stayed in a renovated one which was good. Only complaint... More

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Fort McMurray
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2014 via mobile

As above it was a good hotel for a family the shuttle to the ski lift was great and the rooms perfect. The triple room was great as had three separate beds. Happy teens. Breakfast was not great... The scrambled eggs were horrible. Overall a nice place

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2014

No view but no issue as can see the Matterhorn outside the hotel. Afterall you shouldn't stay in room to look out for view while in Zermatt. There is so much to do. The room is so big 80sq metres. 2 double beds and 1 single bed. beds are comforatble. 2 sets of table and chairs. Big area but not... More

Was this review helpful? Yes 1
Melbourne, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 19, 2013

Excellent hotel with renovated rooms. Very large room (we had an extra bed) with balcony with a view the Matterhorn, large modern bathroom with large bath and excellent shower. Good breakfast included and free wi-fi but not very fast. They send a car to pick you up and take you back to the train station. It is only a 5... More

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Additional Information about BEST WESTERN Alpen Resort Hotel

Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Best Western Alpen Hotel
Zermatt Best Western
Address: Spisstrasse 52, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#24 Family Hotel in Zermatt
#30 Luxury Hotel in Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN Alpen Resort Hotel 4*
Official Description (provided by the hotel):
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 
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